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All 8 Arcadia hotels

Hilton Garden Inn Arcadia / Pasadena Area

3.0 of 5 Hotel   |   199 North Second Avenue, Arcadia, CA 91006
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Hilton Garden Inn Arcadia / Pasadena Area
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Ranked #2 of 8 Hotels in Arcadia
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
MyeracScythe
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260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
29 reviews 29 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I travel out to this area frequently for work and this will from now on be my place to call "home base" perfectly located to all that is great about the Pasadena/San Gabriel area. Easy access on to major highways and walking to restaurants and retail. Staff and rooms are great!

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Fresno, CA
Contributor
14 reviews 14 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights at the Hilton Garden Inn for a weekend wedding just a few miles away. It is a very nice property, we have no complaints. The front staff were friendly and helpful. The elevators quick, the room quiet and clean. We didn't try the gym or food offerings. Ample parking and the neighborhood has a clean and... More

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Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear CardQB, Thank you for making the time to give us your feedback on your two night stay with us. I am glad you and your family enjoyed the comfort of our services. Please contact me on your next visit to Arcadia as I would personally ensure there are fresh cookies waiting to welcome your kids on your next visit! More

VANCOUVER, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

-hotel front desk staff almost never there, especially when you need them; -wifi extremely slow; -staff doesn't say "hi" to guests or acknowledge them; -no room service; -cleaning staff doesn't put stuff away e.g. ironing board or clean little trash from table.

Review collected in partnership with Hilton Garden Inn

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Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Frank T. Thank you for your feedback. I was honestly shocked when reading your review, thinking that I must be reading another hotel's comments. I am truly sorry that you departed from your stay with us, having this perception of our hotel. As you may read in many other guest reviews, our team has a reputation of providing genuinely... More

Mountain View, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We selected this Hilton Garden Inn because we have had good experiences in the past with HGI hotels. For our family, this was a quick one night stay. Overall, a good hotel - bedroom was clean, spacious, comfortable. Beds were comfortable and clean. All good. The bathroom was where I was disappointed. There was still hair in the tub. And... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Lillian S. Thank you for your review. I truly apologize for not showing you the level of service that we are known for. I have discussed all areas of your concern with our department managers and have been addressed with our team. We value you as our guest and your comfort is our priority. Please contact me when you... More

Henderson
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was at the Hilton Garden Inn on Second Avenue in Arcadia, California on the 18th until the 21st of September. It was for my 50th High School Reunion and several of my former classmates stayed at the hotel as well. This is a large facility and can accommodate quite a few guests. The lobby is large and quite comfortable... More

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Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear James V. We are thrilled that you took the time to express your satisfaction with your stay at our hotel. We are happy to hear that you enjoyed the amenities we offer, especially the lobby where you spent time with your long time friends. We are glad that our front office manager was able to remedy your concerns about... More

Chula Vista, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Enjoyed being with friends from 50 years ago. Our friends were treated with upmost respect and kindness. We were not in the same hotel as the rest of the alumni, but we were treated with the same courtesy as the other members of the class. We really enjoyed our Golden High School reunion with no regret that we were not... More

Review collected in partnership with Hilton Garden Inn

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Esequiel M, Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Donna H, Thank you for taking the time to share your experience. We are delighted to know that you enjoyed your stay with us. Congratulations on your successfull high school reunion. We know how important this occasion must have been to you. Our goal is to ensure that you an your guests are always welcomed. We value your feedback... More

Reno
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 17, 2014

We stayed one night for the One Direction concert and couldn't be happier. Beds were comfy, loved the coffee, tea, and cookies at check in. Lobby is clean along with rooms. Keurig, frig, and microwave in room is a nice touch.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Morgan L, I am glad we made your visit to the One Direction concert as comfortable as can be! We look forward to welcoming you back to the Garden on your next visit to Arcadia. More

Azusa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

This is really a wonderful value place to stay. Clean, professional, very cozy. It made the perfect little "home base" for a weekend with my wife. Would recommend this for any couple looking to get away from it all.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Jonathan L, Thank you very much for positive feedback. I am pleased to know that you found our hotel to be clean, cozy and staff to be professional. Thank you for offering to recommend our hotel! Please visit us again soon! More

Los Angeles, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2014

Everyone I dealt with was helpful and friendly. Our tv didn't get local channels and they fixed it within 10 minutes. We requested a room on the bottom floor and got it. The fitness room had an elliptical, 2 treadmills, weights, etc. Everything was very clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Mary Lou U, Thank you very much for positive feedback. We do our best to honor all requests and I am glad to know our staff did their part to stand behind our purpose. Please visit us again soon! More

Greenbelt, Maryland
Top Contributor
57 reviews 57 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 12, 2014

quiet, comfortable room with little street noise (some in a.m. and when the garbage gets picked up) and no noise from hallway or neighboring rooms. the in-room fridge was unusually quiet and the A/C fan could be turned off without making the room stifling with heat or humidity. did not sample the breakfast nor the pool/gym. definitively what I would... More

Was this review helpful? Yes
Esequiel M, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear GPCD, Thank you for your thorough description of what you expect in comfort. I am glad you found exactly that at the Hilton Garden Inn, Arcadia! Please visit us again soon! More

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Additional Information about Hilton Garden Inn Arcadia / Pasadena Area

Address: 199 North Second Avenue, Arcadia, CA 91006
Phone Number:
Location: United States > California > Arcadia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Arcadia / Pasadena Area 3*
Number of rooms: 124
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Also Known As:
Hilton Garden Inn Arcadia / Pasadena Area Hotel Arcadia
Hilton Arcadia
Arcadia Hilton Garden Inn

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