there seems to be some renovation in the last 10 year, but the hotel is still old. carpet is smelly. Elevator has alot of sounds. Very scary and spoky when you take it @ the middle of the night. Bathroom needs update.

The hotel staff is extremely courteous,knowledgeable, helpful and friendly. They are good people. Special thanks to Pamela and Thomas. Am a repeat customer and find the rooms to very comfortable. The amenities are great. During one stay, there was a problem with a mystery smell in the room, and was immediately moved, even got help with the suitcases.

The service was like people said knowledgeable and good. Rooms were nicely furnished and quiet. Only issue was the rude customers. I was being helped by the front desk lady and some la trash ask if rooms are available and proceeded. Cant u wait until i finished my check-in dumb la people. So inpatient. As I was talking to my... More

My Stay at the HGI in Arcadia was a great experience. The room was fresh, spacious and very comfortable. Free internet access is also available! Additionally, the hotel is within walking distance of various dining and shopping establishments. I was conducting business in the Los Angeles area so I was pleased with the easy access to the freeway(s) and the... More

In a very busy area, it is very nice to find staff that really do treat you like a great customer every stay. I have stayed here several times and even when I come in early or late -- the staff is wonderful. Nice rooms, great amenities, helpful staff and friendly surroundings. great place to stay when you have to... More

My family and I stayed here while attending a dance competition in Pasadena and we loved it!! As mentioned in other customer reviews the staff here was very friendly. On arrival we were welcomed by attentive staff members who made us feel very welcomed. In the morning we were greeted again by other very friendly employees who were ready to... More

There was a wonderful employee Daniel who checked me in and made my experience each night wonderful. He welcomed me in and was so friendly and seemed to remember me each day. It is this kind of customer service that makes this hotel different from others I have stayed at. Thank you Hilton for hiring such an amazing staff member... More

The Hilton Garden Inn in Arcadia is a welcome oasis during business trips...the greetings are enthusiastic and genuine when I arrive for extended business stays. The food is of good quality and the fitness center is ideal for a quick on the road workout. Conveniently located within walking distance of great restaurants and a Starbucks.

This hotel was an excellent choice for our weekend. We went to the Racetrack during the day and celebrated our friends Birthday in the evening at Pepper's Restaurant! We took a cab both ways that the friendly front desk staff arranged for us. The rooms were so modern and clean. We had an excellent cook to order breakfast the next... More