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Hilton Garden Inn Arcadia / Pasadena Area

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199 North Second Avenue, Arcadia, CA 91006
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Hilton Garden Inn Arcadia / Pasadena Area
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Hilton Garden Inn Arcadia / Pasadena Area
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301 reviews from our community

Traveler rating
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    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

The entire building was evacuated at 2:10am on May 14, 2015 due to a fire alarm. After spent 45 minutes standing outside, we returned back to the room. However, around 4:00am, another fire alarm was triggered, but it was on and off for few times with nothing real happened. No explanation and no direction on what to do for the... More 

Review collected in partnership with Hilton Garden Inn

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Tao H., Thank you for taking the time to review your experience and thanks for choosing to stay with us. I am so sorry for the disturbance and regret any inconvenience you experienced. I can assure you this sort of happening is not typical. Please feel free to contact me directly so we can discuss this unfortunate event in... More 

Riverside, United States
1 review
2 of 5 stars Reviewed 1 week ago

I have been a Hilton Honors member for over 12 years. I travel frequently for work and have found that overall Hilton hotels provide the best, consistent customer service in the industry. However, this location is the first location that has not met or exceeded that standard. My group and I did not feel welcome, and had to argue with... More 

Review collected in partnership with Hilton Garden Inn

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear Jim C., Thank you for choosing to stay with us and thanks for taking the time to review your experience. As a valued Hilton HHonors member you have the choice of bonus points or complimentary breakfast each time you stay. The preference can be indicated by reviewing your online reward membership profile and selecting your preference. Sorry for the... More 

Santa Rosa, California
Top Contributor
66 reviews 66 reviews
32 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

A nice place to stay if visiting in the Pasadena/Arcadia area. Nice staff. clean rooms, and good amenities. Under new management as some of the "franchized" Inns recently bought out......however still had good service and nice Hilton Gargen Inn.

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear hutchplace, Thanks for choosing the Hilton Garden Inn in Pasadena / Arcadia and thanks for the great review! Not only is our hotel under new management but we are recently renovated too! Our clean and modern rooms and facilities are uniquely designed to provide a restful and productive stay. Our team of hospitality professionals look forward to welcoming you... More 

Brooks, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our final stop on our 10 day journey down Route 66. We had not made reservations, and I really had no idea what to expect as far as price in this area was concerned. I certainly was prepared for a quote north of $100, which it was. I told the guest services manager, Griselda Vizcarra, that I was... More 

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear FREDWARDSGA, Thanks for the great review! Here at the Hilton Garden Inn in Arcadia, CA we strive to exceed your every expectation. I am thrilled our team, specifically Griselda, was able accommodate all of your needs. Our recently renovated hotel conveniently located near some of Pasadena and Los Angeles' hottest attractions. Come back and see us again soon! More 

Milwaukie, OR
Top Contributor
52 reviews 52 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel, which is undergoing a management change, is clean, pleasant and comfortable. However, the business center could use an upgrade. Computers are old and do not work well. When I tried to print my boarding pass, the computer booted me out several times, as it also did when I tried to visit my employee website. I asked about this... More 

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear wavemama, Thank you for choosing the Hilton Garden Inn and thank you for your review. We have recently completed a major renovation of our lobby, guest rooms and guest facilities and, effective May 1st, are under new management. Your feedback is priceless as we work around the clock to optimize every aspect our guests' experience. We look forward to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2015

the staff is super. very friendly , accomodating, answers all questions, offers bold bottle of water, very efficeint. I felt safe and comfoted here and the lobby is large with many places to rest, read or work. while it does not have a bar, they have wine and beer in coolers and can point you to a bar next door.

Review collected in partnership with Hilton Garden Inn

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Steve T, General Manager at Hilton Garden Inn Arcadia / Pasadena Area, responded to this review

Dear 37ronaldr, Thanks for staying with us at the newly renovated Hilton Garden Inn in Pasadena / Arcadia! We are located in the heart of downtown Arcadia, just minutes from Pasadena, Santa Anita Racetrack and tons of great dining, shopping and nightlife. Don't be a stranger, come back to see us again soon! More 

Senior Contributor
41 reviews 41 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 22, 2015 via mobile

We had a reservation for 3 nights, but bailed out after one. Construction going on in the lobby eliminating one of the two elevators from service. Carpeting in all public areas (including the one operating elevator) really needs to be ripped up and replaced--very dirty. Room was clean, but very tired. Sink was cracked; had to wear earplugs overnight because... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

Hotel is currently under renovation - tiles in lobby and hall torn up, only one elevator available. It's a dusty mess, and even the pool is being spray painted. Worse, the front desk is defensive and unapologetic over the situation, which numerous guests have complained about. Yet they are charging full price and completely inhospitable It's awful and unpleasant staying... More 

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San Francisco
Top Contributor
61 reviews 61 reviews
58 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 17, 2015

Stayed here one night for business. Early check-in was no problem and the receptionist was professional, despite being the only person at the desk. Overall, it's an easy property to reach from the freeway, quiet, with lots of restaurant options within walking distance. Free parking was great. The room was clean and spacious. So why only 3 stars? Two reasons:... More 

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Morro Bay, CA, United States
1 review
4 of 5 stars Reviewed March 11, 2015

Third stay I will stay here again. Liked the people. the room was very good. A lot of conveniences nearby, shopping, restaurants, and banking. The location is very central to Los Angeles area cities and easy on and off freeway. We felt very safe at this location.

Review collected in partnership with Hilton Garden Inn

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