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All 112 Anaheim hotels

Extended Stay America - Orange County - Anaheim Hills

2.5 of 5 Hotel   |   1031 North Pacificenter Drive, Anaheim, CA 92806
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Extended Stay America - Orange County - Anaheim Hills
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66%
Ranked #53 of 112 Hotels in Anaheim
A recent review
3 of 5 stars Reviewed July 31, 2014
f1dotcom Hyderabad, India
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69 reviews from our community

Traveler rating
    32
    14
    10
    5
    8
See reviews for
14
5
15
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed at other extended stay hotels and this has been the worst experience by far. It did not meet average expectations for a two star hotel in any categories. Room was not ready when I came. I ha to wait two hours later for my room. Staff was incredibly dismissive and rude. The location is right next to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your stay. I am so disappointed to read of the long wait you had before your room was available, and that you received such poor service from my staff. I also sincerely apologize for the cleanliness issues you experienced in your room. In response to your feedback, I will be meeting with my... More

Hyderabad, India
Top Contributor
88 reviews 88 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 31, 2014

Stayed Here during my recent visit to LA and surrounding areas. Checked in at 11:30 in the night and check in was a breeze and took no more than 5 minutes. Got a quiet room on the 2nd floor (201). The AC was very effective and the pillows were soft. Staff were very courteous and helpful. Checkout too was very... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that our staff provided you with quick, friendly service and that you enjoyed your quiet, comfortable room. Thank you again for your feedback. We look forward to providing you with another comfortable stay in the future. More

Saratoga Springs, Utah
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 25, 2014

We were committed to 3 nights in this hotel booked through Expedia. When we arrived, we noticed how dirty it was and went out and bought cleaning supplies and cleaned it ourselves as we obviously didn't trust them to do it. the fridge door had multiple layers of dirty hand prints. The floors were so dirty that I left black... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Heidi - Your review for our hotel was recently brought to our attention. We are glad that our staff provided you with friendly service; however, we are disappointed to hear that your room was not cleaned properly. We will re-train our housekeeping staff to ensure every room is cleaned to our standards. Please accept our apologies for your experience. Thank... More

Top Contributor
66 reviews 66 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 13, 2014

Pros: - The room was nice and comfortable. Everything was clean and in good working order. - The proximity to Disneyland (10-15 minutes) was terrific. So easy and quick to get to the park. - The grab-and-go breakfast was adequate (apples or oranges, granola/oatmeal bars, coffee), but made for great Disneyland snacks! I would definitely recommend taking a bit extra... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to hear that you pleasant stay at our hotel and that you enjoyed your clean, comfortable room. We are also glad that our location was so convenient for you. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2014

We were going to Knotts for the day and heading up to Big Bear the next day and just needed a room for the day/night because we had our pet with us. We needed to check in around 10am and it was becoming impossible to find a place that would take us were we usually stay (Hyatt, Marriott) We were... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your stay. We are so pleased to hear that we were able to accommodate your early check-in and helped you to make the most out of your planned holiday. It is also a pleasure to hear that you found our staff friendly and accommodating. We take pride in providing our guests a "home... More

Las Vegas, Nevada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

I have stayed here several times and each and every time has been absolutely perfect! The Front Desk staff is amazing as is the property itself. The grab and go breakfast is great and always well stocked. The property is clean and the rooms are incredibly comfortable. I would highly recommend this property to anyone who is looking for a... More

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to provide you with another clean, comfortable room. As well, it's great to hear that you were pleased with our great staff and our grab-and-go breakfast. I will be sure to share your kind remarks with our team. Thank you for... More

Irvine, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 22, 2014

A Candlewood Suite sales rep recommended I try here since I couldn't get the type of rate I needed from them. She said the brand had "cleaned up its act". I stayed here many years ago and it was the best of all of the locations at that time but pricey. Later the clientele became questionable and I discontinued staying... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept my sincere apologies for the level of cleanliness in your room. As this hotel's manager, I can assure you that I am taking your feedback very seriously and will be working with the staff to ensure the issues you experienced are not a... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2014

This isn't my first time staying at this Extended Stay America location. This particular "Extended Stay Hotel" has become my first choice of where I'd like to stay when I'm going to be away from home. Every one of my stays has always started with friendly, polite,and personable staff. The staff who work the front desk are just as nice... More

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

Had the best experience out here as well as staff presentation. I will definitely come back out here for another stay. Definitely worth every dime. Customer service was great. Room was clean and if there was any problem, it was taken care of right away. Definitely made my family experience hassle free and much more than just wonderful

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

My stay at extended stay was just amazing. The cleanliness of the room was phenomenal. The customer service was exceptionally friendly. My check in was fast and simple. My room service was out of this world. I didnt want to leave the hotel because of how awesome my accommodations were. I did not want to leave the hotel room.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Allen - Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again should your travels bring you back to area. More

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Additional Information about Extended Stay America - Orange County - Anaheim Hills

Address: 1031 North Pacificenter Drive, Anaheim, CA 92806
Phone Number:
Location: United States > California > Orange County > Anaheim
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orange County - Anaheim Hills 2.5*
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Also Known As:
Extended Stayamerica Orange County - Anaheim Hills Hotel Anaheim
Extended Stay America Anaheim
Extended Stay Anaheim
Anaheim Extended Stay

11 photos of this hotel

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