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Extended Stay America - Orange County - Anaheim Hills

2.5 of 5
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1031 North Pacificenter Drive, Anaheim, CA 92806
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1 room 1 guest
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Extended Stay America - Orange County - Anaheim Hills
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Shame that this Extended Stay was a bit of a let down. The room was very basic, however everyday things you expect a hotel to have available were hard to get a hold of. We asked for a hairdryer for 4 nights in a row, and they kept telling us they would deliver one. We ended up just buying one... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

About 5 blocks from main gate of Disney. Accommodations were decent. We needed it for one night since our other hotel (previously boomed) was already sold out for the night we needed to add on. Booked a military rate and joining the rewards program (for free) added an additional discount. Although check out staff forgot to make adjustment the front... More 

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Salt Lake City, Utah
Level Contributor
476 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
3 of 5 stars Reviewed June 30, 2015

My company booked me with an online discount company and didn't realize it was an extended stay. I have really bad allergies to dogs and cats so I couldn't stay here. As soon as I walked into my room I could tell there had been a cat there. The room wasn't the greatest and kind of had a bad smell... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your stay. Your feedback is very important to us, so thank you for sharing. I would be happy to speak with you further. If you would like, please contact me directly, at lah @extendedstay.com. We hope that you will... More 

Cairo, Egypt
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2015

I loved the Room a lot that i was staying in "Queen Bed Double Room", The Room is spacious and the queen bed was perfectly for fitting two. we didn't use the grab n go breakfast that much as there were a plenty of restaurants just across the street to have breakfast at "Starbucks, Carl's Junior, etc." The Kitchenette was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our dishes were not to your satisfaction. Still, I’m glad to read that you enjoyed our spacious and comfortable rooms. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Fremont, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 18, 2015

Attached kitchen is really helpful when travelling with family and kids and ESA is known for its basic+, clean, economical options. We find this hotel comfortable but you really have to be sure your room is properly cleaned and done. 1. We took two rooms, one is fine but the other has food/beer in the refrigerator and trash. That could... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced in your room. We are sorry for these issues, but are happy to read that we provided you with a positive stay overall. I’m so pleased to hear that our staff provided you with great service and... More 

Erda, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

We have stayed in a lot of hotels, and stayed in this hotel for 2 months, so we know what a friendly staff is like. Carolyn and Gigi and there staff truly made it very nice. If I can't be home, it is sure nice for people to make you feel at home. Oh yeah, watching the Disneyland fireworks out... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I truly appreciate your comments regarding our friendly staff and location. I am thrilled we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2015 via mobile

I would highly recommend this hotel for short or extended stays what you get for your dollar can not be matched.the staff was helpful and kind. The place was always clean and new looking and up to date. Very quiet and private. The very worst thing was freeway noise . I had to keep the dual windows closed due to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate you letting us know about the noise issues you experienced. We are sorry for these issues, but we are happy to read that we were able to accommodate your needs with a clean room at a great value. Thank you again for your... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 6, 2015

i will not recommend anyone to stay in this hotel based on personal experience. They do not care about customers. I have been to this hotel and does not look good at all.There are many other hotels are available with same price with better facilities and better customer service in this locality.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our staff did not provide you with professional customer service during your stay. As this hotel’s manager, I can assure you that I have shared your feedback to all my staff members and reviewed the importance of treating each guest with... More 

Travelers are raving about these Anaheim hotels

Orange County, California
1 review
5 of 5 stars Reviewed February 24, 2015

oscar the manager was the most pleasant person ive ever dealt with . he and his staff went above and beyond making are stay here a great experience.he is an asset to your company and deserves apromotion.i wish ther were more pepole like him. signed Victor mcgee

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the great service you received from our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed February 20, 2015

Great place to stay. The front desk staff and the manager are very professional and polite. They helped me with all my needs without hesitation. The hotel is very clean and quiet, and my room was very clean and comfortable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I want to thank you for taking the time to post a review of your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Orange County - Anaheim Hills takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... More 

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