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Extended Stay America - Orange County - Anaheim Hills

2.5 of 5
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1031 North Pacificenter Drive, Anaheim, CA 92806
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1 room 1 adult
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Extended Stay America - Orange County - Anaheim Hills
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90 Reviews from our TripAdvisor Community

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Pleasant Grove, UT
Level Contributor
112 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not bad, except profound dishonest with rates. I didn't know how long I would need a temporary place. It $2 lower per day for 15 days versus eight. (62.99 vs 64.99.) Plus, my reservation noted that any discount for longer stays would be taken out at checkout. I found a place sooner than expected and so shortened my stay to... More 

Helpful?
Thank GatoRat
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

The staff and I read your comments about your stay with us. Please accept our apologies for the billing issues you experienced. To ensure that a situation like yours doesn't happen again, I will coach our front desk staff on our billing procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of... More 

Level Contributor
68 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed December 23, 2015

I had never stayed at an Extended Stay, but when I did, it pretty much lived up to my expectations which is to say, not much. It's a basic hotel room that is nice enough to sleep in, but is not somewhere I would ever want to hang out at during the day. Rooms are not cleaned regularly, which is... More 

Helpful?
Thank DanielSkiffington
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Still, I am glad that we were able to accommodate your needs with... More 

Villa Park, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 14, 2015

NOT NEAR DISNEYLAND! This is not the hotel 5 blocks from Disney as other reviews have stated. It is about 20 minutes from Disneyland, far from any tourist area. Pros: Night manager was friendly and resolved a problem with my room quickly and without any hesitation. He was the best part of the stay. Cons: Hotel condition is run down... More 

Helpful?
2 Thank VPTraveler2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will... More 

Guaynabo, Puerto Rico
Level Contributor
202 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed September 1, 2015

This property is quite different form the one near Disneyland. Rooms are large and has everything you'll need (except for a hair dryer and clean towels). The kitchen appliances and cabinets are outdated. However, it is a good option to have them in the room. The bathroom is very basic with some stains in the shower curtain and loose tiles.... More 

Helpful?
1 Thank IsmaelT
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the cleanness of the shower curtain and towels is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will inspect and correct the mentioned items to make sure your experience is... More 

Maple Heights, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 1, 2015

I stayed for 3/2 nights the staff was very nice. Hotel is located 5 blocks from Disneyland which is very helpful if you want to walk to park and enjoy the area. there is a shuttle that also comes on property for $5.00. the room was very basic and even though there is a kitchenette it was not that helpful... More 

Helpful?
Thank Laurisha S
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, we are happy to know that we were able to provide you with great customer service and convenient amenities¬¬¬. Thank you again for sharing your experience with us. We would love to see you... More 

Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 25, 2015 via mobile

Shame that this Extended Stay was a bit of a let down. The room was very basic, however everyday things you expect a hotel to have available were hard to get a hold of. We asked for a hairdryer for 4 nights in a row, and they kept telling us they would deliver one. We ended up just buying one... More 

Helpful?
4 Thank christophermore
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we did not provide the expected service. Please accept my apology. In response to your feedback, I am taking to the staff to ensure we have towels and enough amenities. We continually work to improve our hotel, so I really... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 1, 2015

About 5 blocks from main gate of Disney. Accommodations were decent. We needed it for one night since our other hotel (previously boomed) was already sold out for the night we needed to add on. Booked a military rate and joining the rewards program (for free) added an additional discount. Although check out staff forgot to make adjustment the front... More 

Helpful?
1 Thank Bibi B
Salt Lake City, Utah
Level Contributor
525 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
3 of 5 stars Reviewed June 30, 2015

My company booked me with an online discount company and didn't realize it was an extended stay. I have really bad allergies to dogs and cats so I couldn't stay here. As soon as I walked into my room I could tell there had been a cat there. The room wasn't the greatest and kind of had a bad smell... More 

Helpful?
1 Thank Pixtonian
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your stay. Your feedback is very important to us, so thank you for sharing. I would be happy to speak with you further. If you would like, please contact me directly, at lah @extendedstay.com. We hope that you will... More 

Cairo, Egypt
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 25, 2015

I loved the Room a lot that i was staying in "Queen Bed Double Room", The Room is spacious and the queen bed was perfectly for fitting two. we didn't use the grab n go breakfast that much as there were a plenty of restaurants just across the street to have breakfast at "Starbucks, Carl's Junior, etc." The Kitchenette was... More 

Helpful?
3 Thank KarimTraveler
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our dishes were not to your satisfaction. Still, I’m glad to read that you enjoyed our spacious and comfortable rooms. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Fremont, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 18, 2015

Attached kitchen is really helpful when travelling with family and kids and ESA is known for its basic+, clean, economical options. We find this hotel comfortable but you really have to be sure your room is properly cleaned and done. 1. We took two rooms, one is fine but the other has food/beer in the refrigerator and trash. That could... More 

Helpful?
2 Thank balusss
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced in your room. We are sorry for these issues, but are happy to read that we provided you with a positive stay overall. I’m so pleased to hear that our staff provided you with great service and... More 

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