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Extended Stay America - Orange County - Anaheim Hills

2.5 of 5
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1031 North Pacificenter Drive, Anaheim, CA 92806
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Extended Stay America - Orange County - Anaheim Hills
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Ranked #69 of 115 Hotels in Anaheim
A recent review
3 of 5 stars reviewed 1 week ago
balusss Fremont, California
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81 reviews from our community

Traveler rating
    36
    15
    12
    7
    11
See reviews for
19
5
15
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fremont, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Attached kitchen is really helpful when travelling with family and kids and ESA is known for its basic+, clean, economical options. We find this hotel comfortable but you really have to be sure your room is properly cleaned and done. 1. We took two rooms, one is fine but the other has food/beer in the refrigerator and trash. That could... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issues you experienced in your room. We are sorry for these issues, but are happy to read that we provided you with a positive stay overall. I’m so pleased to hear that our staff provided you with great service and... More 

Erda, Utah
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed in a lot of hotels, and stayed in this hotel for 2 months, so we know what a friendly staff is like. Carolyn and Gigi and there staff truly made it very nice. If I can't be home, it is sure nice for people to make you feel at home. Oh yeah, watching the Disneyland fireworks out... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I truly appreciate your comments regarding our friendly staff and location. I am thrilled we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I would highly recommend this hotel for short or extended stays what you get for your dollar can not be matched.the staff was helpful and kind. The place was always clean and new looking and up to date. Very quiet and private. The very worst thing was freeway noise . I had to keep the dual windows closed due to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate you letting us know about the noise issues you experienced. We are sorry for these issues, but we are happy to read that we were able to accommodate your needs with a clean room at a great value. Thank you again for your... More 

Houston, Texas
1 review
1 of 5 stars Reviewed April 6, 2015

i will not recommend anyone to stay in this hotel based on personal experience. They do not care about customers. I have been to this hotel and does not look good at all.There are many other hotels are available with same price with better facilities and better customer service in this locality.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our staff did not provide you with professional customer service during your stay. As this hotel’s manager, I can assure you that I have shared your feedback to all my staff members and reviewed the importance of treating each guest with... More 

Orange County, California
1 review
5 of 5 stars Reviewed February 24, 2015

oscar the manager was the most pleasant person ive ever dealt with . he and his staff went above and beyond making are stay here a great experience.he is an asset to your company and deserves apromotion.i wish ther were more pepole like him. signed Victor mcgee

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the great service you received from our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed February 20, 2015

Great place to stay. The front desk staff and the manager are very professional and polite. They helped me with all my needs without hesitation. The hotel is very clean and quiet, and my room was very clean and comfortable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I want to thank you for taking the time to post a review of your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Orange County - Anaheim Hills takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... More 

Orange County, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2015

This was my first experience at this brand in November. The location was next to my husbands work and the drive time would be minimal. Here's my break down of this location- Pros: -Friendly front desk staff that were helpful In a shopping/business center with a coffee house, carls Jr, flame broiler, and Remart. Cons: Dirty parking lot, grimey dirty... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not pleased with your stay. I apologize that you were not pleased with the cleanliness of our hotel. As this hotel’s manager, I can assure you that as of today, our property has made some positive changes.... More 

Collinsville, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 22, 2015

BEWARE - this place is very disappointing. I was shocked to arrive at this Extended Stay hotel & find the cabinets & drawers completely bare in my room - not even a coffee pot. When I called about it I was told I could get coffee at the front. Later I went to the front desk & was told "oh... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that my staff did not properly inform you of our dish delivery service upon check-in. As this hotel’s manager, I can assure you that I have taken immediate steps to ensure your experience is not repeated. As well, I am... More 

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 26, 2014

Great hotel. Quiet, clean, and next to a freeway which makes traveling easy. Secure and nice reception. Facilities are in good condition. Air conditioning great. There are a lot of TV channels which is fantastic. Overall a very satisfied stay. I would stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Shane - Thank you for writing a review of our hotel. We are so glad that you enjoyed your clean room and our convenient location. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Sunnyvale, California
Contributor
15 reviews 15 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed November 23, 2014

I am currently staying at the hotel and can say that it is a pathetic hotel. Room is not cleaned at all.. every thing is dirty and smelly. Electric lights need to be connected yourself in the room. Telephone in the room also doesn't work. The TV remote is also broken and the cell keep on coming out.. Refrigerator has... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for bringing this to our attention. We are very disappointed to hear about the condition of your room. We will work with our housekeeping and maintenance staff to address these issues. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact us at lah@extendedstay.com.... More 

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