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Extended Stay America - Orange County - Anaheim Hills

2.5 of 5
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1031 North Pacificenter Drive, Anaheim, CA 92806
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Extended Stay America - Orange County - Anaheim Hills
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Ranked #73 of 113 Hotels in Anaheim
A recent review
5 of 5 stars Reviewed February 24, 2015
Victor Mcgee M Orange County, California
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78 reviews from our community

Traveler rating
    34
    15
    11
    7
    11
See reviews for
17
5
15
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

i will not recommend anyone to stay in this hotel based on personal experience. They do not care about customers. I have been to this hotel and does not look good at all.There are many other hotels are available with same price with better facilities and better customer service in this locality.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our staff did not provide you with professional customer service during your stay. As this hotel’s manager, I can assure you that I have shared your feedback to all my staff members and reviewed the importance of treating each guest with... More 

Orange County, California
1 review
5 of 5 stars Reviewed February 24, 2015

oscar the manager was the most pleasant person ive ever dealt with . he and his staff went above and beyond making are stay here a great experience.he is an asset to your company and deserves apromotion.i wish ther were more pepole like him. signed Victor mcgee

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with the great service you received from our staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed February 20, 2015

Great place to stay. The front desk staff and the manager are very professional and polite. They helped me with all my needs without hesitation. The hotel is very clean and quiet, and my room was very clean and comfortable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I want to thank you for taking the time to post a review of your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Orange County - Anaheim Hills takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we... More 

Orange County, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 19, 2015

This was my first experience at this brand in November. The location was next to my husbands work and the drive time would be minimal. Here's my break down of this location- Pros: -Friendly front desk staff that were helpful In a shopping/business center with a coffee house, carls Jr, flame broiler, and Remart. Cons: Dirty parking lot, grimey dirty... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you were not pleased with your stay. I apologize that you were not pleased with the cleanliness of our hotel. As this hotel’s manager, I can assure you that as of today, our property has made some positive changes.... More 

Collinsville, Illinois, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 22, 2015

BEWARE - this place is very disappointing. I was shocked to arrive at this Extended Stay hotel & find the cabinets & drawers completely bare in my room - not even a coffee pot. When I called about it I was told I could get coffee at the front. Later I went to the front desk & was told "oh... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that my staff did not properly inform you of our dish delivery service upon check-in. As this hotel’s manager, I can assure you that I have taken immediate steps to ensure your experience is not repeated. As well, I am... More 

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 26, 2014

Great hotel. Quiet, clean, and next to a freeway which makes traveling easy. Secure and nice reception. Facilities are in good condition. Air conditioning great. There are a lot of TV channels which is fantastic. Overall a very satisfied stay. I would stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Shane - Thank you for writing a review of our hotel. We are so glad that you enjoyed your clean room and our convenient location. Thank you again for posting your review. We do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Sunnyvale, California
Contributor
15 reviews 15 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed November 23, 2014

I am currently staying at the hotel and can say that it is a pathetic hotel. Room is not cleaned at all.. every thing is dirty and smelly. Electric lights need to be connected yourself in the room. Telephone in the room also doesn't work. The TV remote is also broken and the cell keep on coming out.. Refrigerator has... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for bringing this to our attention. We are very disappointed to hear about the condition of your room. We will work with our housekeeping and maintenance staff to address these issues. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact us at lah@extendedstay.com.... More 

Redondo Beach, California, United States
1 review
1 of 5 stars Reviewed November 11, 2014

Booked this for my mother so she was close to her sister. Breakfast is average at best. NO ice machine in the hotel, NO maid service during your stay, NO plates, glasses, pans on and on. I book a smoking room, NO ashtrays even after going to the front desk where they said sorry they always walk off. As my... More 

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Bakersfield, California
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 12, 2014

Close to Honda Center and located in a shopping center with a theater and numerous eating establishments. Rooms were clean but this hotel provides nothing in your room (coffee maker, utensils, pans,etc) unless you ask and then pay another fee. Most hotels with a kitchen provide some of these things. Our hallway reeked of Marijuana and staff couldn't do anything... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your were not inform of our breakfast hours. We serve our grab 'n go breakfast between 6am - 9:30am daily. Also, in our in effort to provide our guests with clean and fresh rooms, we have removed the cookware and kitchen appliances, but... More 

1 review
2 of 5 stars Reviewed August 23, 2014

I have stayed at other extended stay hotels and this has been the worst experience by far. It did not meet average expectations for a two star hotel in any categories. Room was not ready when I came. I ha to wait two hours later for my room. Staff was incredibly dismissive and rude. The location is right next to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Hills, responded to this review

Thank you for your recent review of your stay. I am so disappointed to read of the long wait you had before your room was available, and that you received such poor service from my staff. I also sincerely apologize for the cleanliness issues you experienced in your room. In response to your feedback, I will be meeting with my... More 

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