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Extended Stay America - Orange County - Anaheim Convention Center

2.5 of 5
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1742 South Clementine, Anaheim, CA 92802
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Extended Stay America - Orange County - Anaheim Convention Center
Best prices for: 1 room 1 guest
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Ranked #80 of 115 Hotels in Anaheim
A recent review
5 of 5 stars Reviewed March 16, 2015
Hannah J San Bernardino, California
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136 reviews from our community

Traveler rating
    45
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    13
    17
    32
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54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Diego, California
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights 04/24/15 - 04/25/15 while visiting Disneyland. When checking in, the front desk clerk told us "We're unlike any hotel you've ever stayed at." After hearing that we expected something awesome. Instead she advised us that they don't have housekeeping so if we need towels or other items we would need to come down and... More 

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San Bernardino, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

We had such a pleasant and restful experience. The staff were very friendly and helpful. Check- in was a breeze. The rooms were very clean and nicely upgraded. Although it was a pet friendly hotel, the rooms were clean, did not smell of any pet odors and it was really quiet. We did not hear any barking. The location was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and that you had an easy check-in. I’m thrilled our staff was able to provide you with great service and that our location was convenient. Once more, thank you for posting your review. We look... More 

Orcutt, California
Senior Contributor
26 reviews 26 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 10, 2015

My daughters and I love to watch Red Wing hockey so we bought tickets to see them play the Ducks of Anaheim at the Honda Center. We were looking for a room nearby since the three of us come from different directions, we needed someplace to call home for the night. I came upon Extended Stay America and was able... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you so much for sharing your experience with us. I am so glad to hear our staff was able to make your stay comfortable and enjoyable. I’m also thrilled to read that you found our hotel to be a great value. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015 via mobile

No housekeeping !!! Dead phones !! No extra comforters when requested !!! No proper breakfast !!! Just to go items very very few choices had a hard time with Mr. Adrian.at this location He is very political trying to hide from the situation Manager told me you will take care of the situation This was ridiculous. He told me you... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2015

We stayed here for 10 days during a family trip. The room was clean and the staff were friendly. We were impressed with our stay, especially considering the price. The shuttle to Disneyland was fantastic for our young children although the park is close enough to walk. The pool is small but was perfect for our needs. This hotel is... More 

Was this review helpful? Yes 4
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Hi Stephanie, Thank you for taking the time to write a review of your stay. We are pleased to read your kind review of our hotel. I am grateful for the feedback you provided so we are able to continually improve. If you have any additional feedback, please reach out to me at acc2@extendedstay.com. Thank you for choosing Extended Stay... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2015

I would like to thank Caroline and her staff for providing excellent accommodation and service to me and my cat. Anything I've needed is promptly provided with a smile. And ALL services and provisions are appropriate for this price range. If you want to bring the kids and the dog cook your own meals and stay near Disneyland, Knott's Berry... More 

Was this review helpful? Yes 4
Manager_11525, Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Paul - The staff and I read your review, and would like to thank you for writing such wonderful things about your stay. I'm so pleased to hear that you had a fantastic experience here with us. We appreciate for your kind words. We would love to provide you with another comfortable stay in the future. More 

Sunnyvale, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 5, 2015

WORST !! WORST !! WORST !! Extended Stay I have stayed at till now..... I have stayed at ESA hotels multiple times, different places...All of my stays have been Wonderful and I always book ESA without even thinking about other hotels.. But stay at ESA Anaheim has changes my opinion...I will have to be very careful about booking stay at... More 

Was this review helpful? Yes 2
San Jose, California
1 review
5 of 5 stars Reviewed January 29, 2015

I arrived to the hotel early in the morning (way too early) The desk clerk checked me in, took care of my bag and set me up with parking. I went to the convention I was in town for, and when I got to my room, my bag was waiting for me safe and sound. I have stayed with Extended... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 5, 2014

No staff to be found, so best of luck getting utensils or anything to make use of the kitchen...couldn't even get ashtrays for our smoking room. Was blood stains on one of our pillows. "Grab and go breakfast" consists of granola bars, coffee, and fruit...which is fine, but the lack of staff presence in the lobby resulted in one Asian... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that your stay was not comfortable. Please accept my apology. I discussed your comments with the team and we are looking into more training to make sure your experience is not repeated. Thank you very much for bringing this to... More 

fresno
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 5, 2014

We reserved a room a week ahead, when we got there they told us there was no reservation made for us. The girl at the front desk said they had 5 other rooms but nothing under our name. Instead of offering us one of those rooms she said to check back in a couple of hours. We did and still... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - Anaheim Convention Center, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for dropping the ball on your reservation and issues regarding the room. To uphold our company's high standards, I will be working with my staff to review our reservation procedures to ensure that this does not happen again. As well, I am sorry... More 

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