We paid extra for the premium rooms, and I'm glad because they(we had adjoining rooms) were spacious and having breakfast delivered promptly each morning was great. We rode the shuttle every day. Can't wait to go back!
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Thank you for staying with us and sharing your comments with fellow TripAdvisor travelers. Yes, the added amenities of our Premium Rooms are certainly enjoyable and having our Expanded Continental Breakfast personally delivered in the morning is certainly a time saver. Please feel free to contact me directly when returning as I would be delighted in assisting with rates and...
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The Candy Cane was perfect for our trip to Disney last weekend. I was worried after the first night because our littlest had a cold and was hacking until 3am--she kept me up and I assumed she kept all our Candy Cane neighbors up, too. But when I saw the people next door the next morning and apologized, they said,...
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Thank you for your comments. I was delighted to read that you enjoyed your stay with us, but sorry to hear about your little one’s cold. I hope that she was able to recover enough to enjoy the parks! Also, I am glad that you liked our proximity to Disneyland. We are only 250 yards away from Disneyland’s main entrance,...
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We are a family of 4 and the room seemed very small in comparison to the other hotels we'd stayed in on our trip. I thought we didn't get the deluxe 2xqueen room I'd booked but the lady in reception said it was. The carpet was damp and took 2 days to dry properly. Fortunately we were out most of...
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Thank you for taking the time to share with us your feedback regarding your stay at the Candy Cane Inn. I want to sincerely apologize for the damp carpet in your room, and have reviewed your observation with our housekeeping manager. Cleanliness is a priority to us and we want to ensure everything is clean for the next guest’s arrival....
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We come to Disneyland at least one a year and have stayed at the Candy Cane Inn every single time since 1993. It is our home away from home. No the rooms aren't huge, but they are comfortable and very clean. Staff has always been wonderful. Shuttle is excellent. The breakfast is AWESOME. I just wish everyone would keep quiet...
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Your secret is safe with us and the rest of our TripAdvisor readers! Thank you for your kind comments and for being such a loyal and repeat Candy Cane Inn Guest. If at any time you are having trouble making reservations, please feel free to contact me directly as it would be my pleasure to assist you. Until your next...
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Stayed at this hotel with the kids and family, what I loved most about this place was how close it was to Disneyland and the kids were able to walk to the park without getting tired, but if needed they provide a shuttle. the room was pretty nice and clean, and the staff were very welcoming to us, from the...
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Thank you for all your wonderful comments about our hotel. I am sorry to read that your neighbors were noisy. If at any time noise is an issue, please let our Front Desk know and we will be more than happy to address your concern. Our guest’s comfort if important to us and we want to ensure a quiet and...
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My son is a military dependant of a Soldier Killed in Afghanistan. We booked our room with a military discount. When we arrived to check in we were told that our ID was not valid as the ID was not that of an active duty member. This was a very rude, unedcuated, and insensitive decision in my opinion, especially to...
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First and foremost, I am deeply saddened to read about your family’s loss and send my sincere condolences. I personally want to thank you for taking the time to respond to my inquiry when I sent you a message via TripAdvisor as we do listen to our guests. I have researched your reservation and our records indicate that an exception...
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My fiance' and I chose the Candy Cane Inn as our hotel on our vacation March of 2011. It also happened to be the trip where I proposed to her. We were both reluctant to choose any one hotel since we had no idea what we would get when we got there, even with other readers reviews. We were both...
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Thank you for staying with us and sharing your feedback with fellow TripAdvisor travelers. I send my congratulations on you proposing to your fiancé and am delighted that you will be returning to enjoy your honeymoon at the happiest place on earth. Robert our front desk gentleman who honored your expired rewards certificate does a superb job and recognizing this...
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Stayed here again based on all of the previous good experiences. We were not disappointed one bit. Flight got in @ 7:AM, we were at the hotel at 8ish, not expecting to be able to check in. James at the desk, gave us a warm welcome and indeed did check us in as they had availability. He was extremely friendly...
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Reviewed January 17, 2006
Reviewed October 16, 2011
Thank you for staying with us on your recent visit to the theme parks and providing us with your valuable feedback. I apologize for the air conditioner in your guest room and we have researched to ensure this unit has been replaced. We do listen to our guests and you can always feel free to contact the front desk as...
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We stayed 1/13-1/17. Initially booked on line but I did not receive a confirmation in my email. Spoke to Brian on the phone and he confirmed that my reservation had not been made but he was happy to oblige me. I'm just glad that I realized that I had not received my confirmation otherwise I may have been hotel shopping...
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Thank you for staying with us and sharing your feedback with fellow TripAdvisor travelers. Yes, Bryan is a fine gentleman and I am happy that he was able to accommodate your reservation. The new Cars Land is very exciting and this summer should be fun with the attractions opening at the theme parks. We do get many requests for the...
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Service was fantastic. The room was very clean and the breakfast very nice. The grounds are beautifully kept. We highly recommend the Candy Cane to everyone. The shuttle is so helpful for tired feet. Thank you for the $10 coupon for our next stay!
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Reviewed February 17, 2009
Reviewed February 7, 2011
971 Reviews
173 Reviews
1,180 Reviews
