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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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3600 Broadway St, American Canyon, CA 94503 (Formerly Gaia Napa Valley Hotel)
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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554 reviews from our community

Traveler rating
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    109
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
See the most recent reviews
Castro Valley, California
Top Contributor
259 reviews 259 reviews
87 hotel reviews
227 helpful votes 227 helpful votes
3 of 5 stars Reviewed July 30, 2014

This was my first time here, and I stayed one night on business. I selected this hotel because of location and rate. The hotel is "green". In the lobby there are gauges showing electricity use, carbon footprint, etc. Problem is, there is nothing to compare to, so you have no idea if the numbers on the guages are good or... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please... More 

Dallas
Top Contributor
147 reviews 147 reviews
16 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed July 28, 2014

I'm sorry, we just weren't enthused by the visit as others seemed to have been. First the positives: The mini pool was OK and the pond was interesting. The employees were courteous and friendly. The negatives: The room was average or below with dated furniture and dated colors. Only one waste can, in the bathroom. The bathroom was horrible. It... More 

Was this review helpful? Yes 2
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please... More 

1 review
5 of 5 stars Reviewed July 28, 2014

This is a great hotel to stay for a getaway weekend! The staffs are very nice and helpful. My daughter left her security blankets in the hotel and they helped to keep them. After I called them, they helped to ship back to us right away. Wonderful job!! Thank you for all the help!!!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you... More 

Toronto
Top Contributor
67 reviews 67 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 27, 2014

We chose this hotel as the last stop on our California trip because it seemed like a luxurious option only a short drive from wine country. The value for the price seemed much better than in central wine country and we were very pleased with our choice. We spent three nights and would definitely stay here again. This hotel goes... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you... More 

Vallejo
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

I've stayed at a variety of hotels and this particular Double Tree was on the low end of the spectrum. They skimped on bathroom space! The elevator was sprayed with cheap air freshener and carpets were pretty stained. And being a SPA hotel, I expected more luxury.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please... More 

1 review
2 of 5 stars Reviewed July 27, 2014

The internet gave a very false preview of this hotel. The rooms are sub par, the spa is nothing to speak about , yet expensive, and location is far from napa valley. I would not recommend this hotel. It is false advertising by Hilton on their internet site

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2014

There is definitely something wrong-WITH YOU-if you find any falts with this hotel.The staff goes above and beyond to pamper you-and the accomondations are very clean and exquisite.Very satisfied-and is a lot cheaper than staying in SF!

Was this review helpful? Yes 2
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you... More 

Hoffman Estates, United States
1 review
5 of 5 stars Reviewed July 24, 2014

Great accomodations for visiting Napa. Reasonable rates, clean and quiet room. Good food with a nice menu. Great staff that was very accomodationg. Location to the wineries was good. Although you are not in Napa proper, not much travel time to get to each winery.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you... More 

Austin, United States
1 review
5 of 5 stars Reviewed July 23, 2014

My husband and I stayed at the hotel for our anniversary. It was a wonderful experience! Very romantic and peaceful! Also, extremely close to the Wine Country! We ate breakfast one morning in the Gaia Restaurant which was simply outstanding. Also, upon arrival we were greeted by two of the most welcoming staff ever! They went out of their way... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments and sincerely appreciate your feedback. I do hope you will return soon. If I can provide you with any additional information, please contact me directly: (707) 674-2100. Thank you... More 

COMMERCE TWP, MICHIGAN, United States
1 review
3 of 5 stars Reviewed July 23, 2014

Monday afternoon (4:00 p.m.) I had to ask to have our room cleaned since it had not been cleaned on Sunday either. Then Monday night the fire alarm went off for the entire hotel, and had to vacate our room for about a half hour. No comphensation was offered. I normally stay at a Marriott hotel. Next vacation I will... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry we did not meet your expectations. I do hope you will return soon and give us another opportunity to make everything right. If I can provide you with any additional information, please... More 

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