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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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3600 Broadway Street, American Canyon, CA 94503 (Formerly Gaia Napa Valley Hotel)
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1 room 1 guest
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

the hotel was very nice. the front desk staff were very accommodating and pleasant upon check in. the restaurant was just "OK" the staff in the restaurant were lazy and inattentive to our needs. actually a little rude... not all of them but most of them. we had breakfast 4 mornings and only had pleasant service on one of them.... More 

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pocatello, United States
3 of 5 stars Reviewed yesterday NEW

Front desk personnel were distant, misleading. Place smelled like a sewer leak. Front desk talked us into a private wine tour at great expense, which did not live up to billing. Hotel is in a good location for access to Napa.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Batesville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel with a very good restaurant. Currently undergoing renovation in courtyard. Close to Napa but not in a very attractive area. It is a safe area just not a scenic but very close to wine valley that is.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear John B., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am happy you enjoyed your stay. Our lagoon construction/enhancement project is nearing completion. Please return soon and enjoy the amazing improvements we’ve made to our already beautifully appointed lagoon area. If I... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The rooms are large and the beds are comfortable. The hotel has a nice pond near the restaurant and spa that make the entire property seem serene and peaceful. I found the staff to very accommodating particularly the Front Desk Supervisor (Mr. Taylor) who credited me back my HH points due to a faulty air conditioner in my room. The... More 

Was this review helpful? Yes 1
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Deirdre M., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to hear Mr. Garvin-Taylor took such good care of you. He is a pleasure to work with, he always delivers exceptional service with a warm smile and very kind demeanor.... More 

Ashburn, Virginia, USA
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed her for two nights for business. It was convenient enough for the Napa areas but it was a good value compared to other hotels. Unforutnately, we came during construction and like another reviewer it was very difficult to observe the grounds and get around. The lobby is separate from the rooms so you have to walk pass the lagoon/pool... More 

Was this review helpful? Yes 1
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear burrell 528., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am happy you enjoyed your stay and found the property well suited to your needs as a business traveler. Our lagoon construction/enhancement project is nearing completion. Please return soon and enjoy the... More 

Rocklin, California
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed several times in the heart of the winery area. Expensive inns and chain hotels. Costly for the time spent in the room, but okay for the experience. The Double Tree was recommended by friends and very happy with the find. About 10 minutes up Hwy 29 and your in the heart of the winery... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear bobby k., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted you enjoyed your stay and time in the beautiful Napa Valley. Our lagoon construction/enhancement project is nearing completion. Please return soon and enjoy the amazing improvements we’ve made to our... More 

el sobrante
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a very comfortable hotel with amenities you don't expect for a 3 star hotel. We enjoyed the spa as well. The restaurant was good and convenient, but there are better dining experiences if you venture into Napa.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Alison J., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted you enjoyed your stay and time in the beautiful Napa Valley. If I can provide you with any additional information or assistance, please don’t hesitate to contact me directly: (707)... More 

Cupertino, California, United States
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel 10 minutes from downtown Napa, CA. Nice pool and hot tub which they provide the towels for. Nice and clean rooms with lots of space. There is a nice restaurant for breakfast or dinner. If you are into poker, there is a card room next door.

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Jerry T., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted you enjoyed your stay and time in the beautiful Napa Valley. If I can provide you with any additional information or assistance, please don’t hesitate to contact me directly: (707)... More 

Irvine, California, United States
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in town for business and needed a hotel that was centrally located near Napa and Vallejo. This hotel fit that description and was much more affordable than Napa or Vallejo itself. The room was comfortable, quiet, and clean. The front desk staff and managers were very friendly and helpful. There were plenty of places to grab a quick... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear MDF_U2., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry that your recent stay was less than perfect. Additionally, I am sorry for any inconvenience our lagoon construction/enhancement project caused you. On a good note, we are nearing completion; I... More 

Palm Springs, California
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Actually, just a grumpy check-in lady. Hotel was gorgeous, and the rest of the staff was very friendly, and tried to make up for the bad impression the first girl had made. The hotel itself is lovely, though pretty far away from anything else.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Stan J., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry that your recent stay was less than perfect. Our entire team works diligently to provide exceptional service, I am truly sorry you did not experience that from 100 percent... More 

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