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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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3600 Broadway St, American Canyon, CA 94503 (Formerly Gaia Napa Valley Hotel)
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Review This Hotel

538 reviews from our community

Traveler rating
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    203
    105
    34
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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    (136)
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Atlanta,GA
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Been here twice now in the last month. Location is the biggest factor for me and it is close to the highway and other important locations. The rooms are nice and offer a nice bonus if your room is lagoon front - water, ducks and other water fowl. I have found that the housekeeping staff seem to miss the mark... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear CondosOnTheBeach., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am sorry our housekeeping department did not meet your expectations. I will certainly share your comments with our housekeeping manager. On a much more positive note, I will also pass on your comments... More 

Los Angeles, California
Contributor
18 reviews 18 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was our first time in Napa and we didn't know where to stay, Finally we decided on this hotel. the hotel is smaller than expected and about 20 Min from downtown Napa. I would compare the hotel to a Clarion more than what you would expect of a Double tree. With that said, the staff were very friendly at... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear BobbyPtravels., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am sorry the property did not meet your complete expectations. I will certainly share your comments with our management staff. If I can provide you with any additional information or assistance, please don’t... More 

Melbourne, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good location, about 8 miles south of Napa. Within 30 minutes of driving to most of Napa's winery's. About 40 minutes to an hour driving to Sonoma's winery's. Hotel staff was excellent and very helpful. Rooms were clean. Beds were hard, difficult to get a really good sleep. Pillows were good however. Overall a decent '80's style hotel that needs... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Shannon D., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am sorry the property did not meet your complete expectations. I will certainly share your comments with our management staff. If I can provide you with any additional information or assistance, please... More 

Manasquan
1 review
4 of 5 stars Reviewed 1 week ago

good value just outside the Napa area. Rush hour traffic on highway sometimes a problem. Spa services not up to expectation. I don't have anything else to say but I cannot submit this reply until I have 200 characters.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Sean E., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am sorry that Spa Gaia did not meet your expectations. I will share your comments with our spa staff. If I can provide you with any additional information or assistance, please don’t... More 

Concord, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I came out for a quick overnight. Our work schedules wouldn't let us get away for a full weekend so we saw that the double tree had a couples package with champagne and massages and decided that sounded like the relaxation we were in desperate need of. We were checked in by the manager on duty who... More 

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear CandyWoolworth, Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am overwhelmed by your wonderful commentary and appreciate you being so descriptive about your amazing experience. If I can provide you with any additional information or assistance, please don’t hesitate to contact me... More 

Atlanta
1 review
3 of 5 stars Reviewed 1 week ago

Older property that was not a good value for the money. Bed was good. Everything else just OK. Food was pretty good. Location was just average for the area. Had the feeling that I was staying in a much cheaper property.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear John B., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry that your recent stay was less than perfect. I will share your comments with our management team and ask that immediate correction take place. If I can provide you... More 

Moraga, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

No complaints. It is a nice place to rest your head and still be able to get out and go to work. It is a bit of a hassel to head South on 29 due to traffic flow, but that can be true of any hotel in the area if you need to move about at the wrong time. Food... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Dean O., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am happy to read you enjoyed the Hotel and we look forward to welcoming you back soon. If I can provide you with any additional information or assistance, please don’t hesitate to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very quiet, excellent view of water feature from room. Standard room size very adequate. Very clean and well stocked with towels. The check in process was fast with no wait and the staff on duty was curtious and helpful and gave me a room in my desired area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear 788samy., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments, you certainly seemed to have a wonderful experience and nothing could make me happier! If I can provide you with any additional information or assistance, please don’t... More 

MONTERREY, Mexico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great location, excelent views, i liked the restaurant, excelent dishes, and nice rooms. The location of the hotel is excellent due to it´s close to the company offices. I liked the spacious rooms, and also the hot cookie and the drink for free

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear Raul S., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am delighted to read your comments, you certainly seemed to have a wonderful experience and nothing could make me happier! If I can provide you with any additional information or assistance, please... More 

Beaverton, Oregon
Top Contributor
61 reviews 61 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place was your typical highway inn. Nice, clean and pleasant. The room was average. We "upgraded" to a patio room with view...what a joke. Dirty, unkept grounds at the sliding door. Save your money. The restaurant on site was very average and a bit overpriced. Food was not memorable. Save your money and go into Napa/Yountville and eat better!

Was this review helpful? Yes
Erik B, General Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Dear E. C., Thank you for taking the time to write a tripadvisor® review about your recent stay at DoubleTree by Hilton Hotel & Spa Napa Valley. I am very sorry that your recent stay was less than perfect. I will share your comments with our housekeeping and maintenance staff and ask that immediate correction take place. If I can... More 

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