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Holiday Inn Express & Suites Napa Valley - American Canyon

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5001 Main St, American Canyon, CA 94503
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Holiday Inn Express & Suites Napa Valley - American Canyon
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Holiday Inn Express & Suites Napa Valley - American Canyon
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200 reviews from our community

Traveler rating
    56
    99
    33
    6
    6
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50
84
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Beach, California
Top Contributor
64 reviews 64 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

Okay, so I am a loyal IHG member and I found this particular hotel to be fairly average. They did give us a quiet room (as requested) at the end of a hall and the beds and pillows were really comfy (so much so that it was hard to get up in the morning!). The shower was interesting with all... More 

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Oak Harbor, Washington
Senior Contributor
24 reviews 24 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Have to say I was disappointed in this Holiday inn Express. Holiday in Express is always our first choice if they have a hotel in the area. This one falls short... Property is good looking, beds are comfy but walls are motel 6 thin and almost a half a building away from elevator the ding ding of its doors will... More 

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Washington DC
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
124 helpful votes 124 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location was an excellent bargain with easy access to Napa and stores/Starbucks close by. Unfortunately I was disappointed with the hotel itself. The walls were pretty thin and I could hear the people above me stomping around all night long which kept me up all night. The TV also had very limited channels.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Napa Valley - American Canyon, responded to this review

Dear travelboundDC, Thank you for taking the time to complete a review on your stay. We are happy that you liked our location. On the other hand, I am sincerely sorry that you had issues with noise. Your comments are being shared with the hotel management and appropriate action will be taken. While we understand that your stay was not... More 

Lake Forest, California
Top Contributor
107 reviews 107 reviews
24 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 23, 2015

Okay I will admit, we were cutting corners in staying here. We were driving to Napa for 1 day/night. Napa has some high priced rooms and in an effort to save some $ we figured this location would give us a jump start (since we were heading to San Francisco the next morning) This area is depressing, this hotel is... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Napa Valley - American Canyon, responded to this review

Dear Lucy M, Thank you for taking the time to provide feedback on your recent stay with us. We strive to give great and impressive service to all of our guests. We apologize for any shortcomings you may have experienced, particularly with the location and staff service. Comments like these are of great importance to us and allow us to... More 

Winnetka, California
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 18, 2015

We stayed four nights at this hotel. Pros: - very clean - staff very friendly (more about this later) - good location - roomy and comfortable room Cons: - someone needs to count guests. Sunday breakfast was dismal. Many items were "being prepared" and never made another entrance. This was mainly the hot items. - please try a different coffee... More 

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Lewisville, Texas
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 2, 2015

I stayed here on business last Saturday 3/21-3/28. Other people from my company have stayed in this hotel and we have a direct pay account with them. Upon arrival I went over again and again with the front desk that they were only taking my debit card because they required one and that my company would be direct billed for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Napa Valley - American Canyon, responded to this review

Dear Stacy S, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Roseburg, Oregon
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 31, 2015

I booked a King Suite room back in December for a stay in March. Upon arrival, I was told that somehow, the room I Had booked and paid for three months prior was not available, it had come across as a two Queen suite, which is not at all what I wanted. The clerks were apologetic and asked me to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Napa Valley - American Canyon, responded to this review

Dear Cannonballs2014, First of all, thank you very much for your recent stay at our hotel. We are happy to know that our location suited your needs and you found the beds comfortable. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly... More 

Lake Stevens, Washington
Top Contributor
105 reviews 105 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 17, 2015

Nice and clean place to stay conveniently located outside of Napa. Comfortable beds. Good breakfast with fruit, yogurt, biscuits and gravy, pre-made omelets, bacon, sausage, pancakes and beverages. Located near an area with a Walmart, some fast food restaurants and gas station for convenience. Has a nice outdoor patio and pool area. Great place for families to stay.

Was this review helpful? Yes 1
Iowa Falls, Iowa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2015

The staff is amazing. Friendly, courteous and a great place to stay.Excellent facility, clean lobby, pool and excellent rooms. The hot breakfast was delicious, I highly recommended this hotel as the place to stay

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West Palm Beach, Florida
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 3, 2015

Great hotel! Very friendly and attentive staff. They even gave us great suggestions on places to go...great location lots of amenities around the hotel. Great complete breakfast. The only beef I have since I like to exercise on the rode whether vacation or business the gym was lacking and needed improvement. Other then that I would highly recommended this hotel.

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