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Extended Stay America - San Jose - Santa Clara

2.5 of 5
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2131 Gold Street, Alviso, CA 95002
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Extended Stay America - San Jose - Santa Clara
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44 Reviews from our TripAdvisor Community

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Traveler rating
    19
    7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel was very conveniently located for a concert (less than one mile away from Levi´s stadium). But the looks of the hotel... awful... lobby not so bad... from the outside, not so bad... inside the rooms.... dingy is a compliment... really! Brown dirty carpet, horrible bedspreads (dirty looking), even the sink in the kitchenette, not very nice looking. The... More 

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Orangevale, California
2 reviews
3 of 5 stars Reviewed June 28, 2015

We needed a room for 2 nights due to a death in the family. Fri night our rate was $125 however, the same room for a 2nd night would have been over $800 due to an event at Levi Stadium. Breakfast is poor.

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Northeast USA
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 7, 2015

Feral cats and skunks make war in the parking lot. News at Eleven. Clean enough at check-in, though the room smelled like curry. Shower curtain rail falling down. Breakfast is pre-packaged muffins, apples, oranges, bananas. Free coffee. No frills. No cleaning except weekly. Kitchen in the room. Laundry on-site. Nothing wrong with it per se; one might be able to... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the maintenance issue you experienced during your visit. Still, I'm glad to hear that we were able to provide you with a clean room during your visit. Thank you for choosing Extended Stay America. We hope to have the opportunity to see you again,... More 

Mumbai (Bombay), India
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 17, 2015

The Hotel provides a perfect home experience. It has a small kitchen with microwave and a recliner sofa chair. I am very impressed with the courtesy of the staff. I would highly recommend this hotel to people on business tours. It would also be perfect for small family and people who prefer to cook for self. The only drawback -... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I appreciate you taking the time to write such a wonderful review. I am proud of our staff for providing outstanding and courteous service. I am thrilled we were able to accommodate your needs with a home away from home experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 13, 2015 via mobile

I stayed at this hotel when WWE Wrestlemania was in town. I booked the room for the whole week. The hotel was a little out of the way of downtown San jose but a perfect location for Levis Stadium. The airline I flew lost my luggage on arrival to San Jose and it was delivered to the hotel the following... More 

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

The team and I appreciate your kind remarks. We are pleased to know you enjoyed your stay and your visit to Levi's Stadium. I will be sure to let our team know of your experience and make sure they continue to provide their best service. Thank you again for sharing your comments with us. We look forward to hosting you... More 

1 review
4 of 5 stars Reviewed April 1, 2015

Pillows are the only problem -- they need to upgrade or provide access to a better pillow. Otherwise, the hotel is very clean and basically new -- great bed, good access to TV channels etc. it is clearly to least busy part of the valley next to Alviso

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Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I appreciate you taking the time to write such a wonderful review. We appreciate you letting us know that our pillows are below standard and we will try to look for a better quality of pillow for our guest's comfort. We are sorry for this issue, but are happy to read that we provided you with a comfortable place to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 22, 2015

Room was not properly cleaned. I got a skin allergy because of that. Room was only cleaned once in the 10 day stay. There was an elevator fire which caused a lot of inconvenience. We had to stay outdoors on a sunday for few hours and there was a burning poisonous smell for few days after that. The lift was... More 

Was this review helpful? Yes 1

Travelers are raving about these Alviso hotels

Steamboat Springs, CO
Level Contributor
180 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed February 22, 2015

Really disappointed with this hotel. I was given a room that smelled like a chimney, there was a domestic violence situation in a room down the hall, there is no daily cleaning, the meager breakfast sucks and someone was cooking some incredibly smelly fish near the new room I was assigned to. And yes, the Internet was agonizingly slow.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay did not meet your expectations. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I apologize for the cleanliness issues you experienced. We provide housekeeping... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 9, 2014 via mobile

We really like this Hotel. My husband and I live about 7 minutes from the Hotel and we stayed here when our house was having work done on it. I liked it so much I would sometime's make up reasons or excuses to convince my hubby that we needed to stay at the apartment for a few days, " The... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I appreciate you taking the time to write such a wonderful review. I truly appreciate your comments regarding your comfortable stays at our location. It is our goal to provide a home away from home, and hearing we did that fills me with pride. Thank you again for your kind words. The team and I would love to provide you... More 

New Delhi, India
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 12, 2014

This stay has become one of my worst stays in US. Its terrible. I would never ever stay in Extended Stay Group of Hotels again. a) The location of the hotel is terrible. You wont find any options to eat or dine nearby at a walkable distance. b) The internet speed is pathetic. Worst than I have ever thought. I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our bathrooms and kitchens did not meet your standards. We do have tub stoppers available at the desk, and our staff should have informed you. I have... More 

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