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Extended Stay America - Oakland - Alameda Airport

2.5 of 5
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1260 S. Loop Rd, Alameda, CA 94502 (Formerly Extended Stay Deluxe)
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Extended Stay America - Oakland - Alameda Airport
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Ranked #4 of 8 Hotels in Alameda
A recent review
3 of 5 stars Reviewed January 8, 2015
lilitch Placerville, CA
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44 reviews from our community

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    11
    6
    8
    6
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12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Victoria, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 26, 2015

We are busy travellers who stay in many hotels, more than 40 nights in the past year. We are usually too busy to review my hotels and I certainly don't complain about a reasonably priced decent hotel at any star level but this hotel is one of the most disappointing we have ever encountered. lt is a tired, old, run... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room did not feel clean at check in. Please accept my apology. I also apologize for the fully equipped kitchens not being fully explained when you checked in. All items for our fully equipped kitchens are available upon... More 

Placerville, CA
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 8, 2015

the room is rubbed a bit shabby, refrig whines all the time and keeps you awake. The beds are OK, but not spectacular and we needed another of their kleenex-thin blankets on the bed for the entire week. Nothing was in the kitchen when we arrived...no dishes, pots, pans or silverware and when these were brought up to the room,... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your kitchen pack did not meet your expectations. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team will make great efforts to inform guests of what kitchen items we have available and to... More 

1 review
5 of 5 stars Reviewed January 7, 2015

Because I want to stay where I feel at home and treated like it's my home not just a place I pay money to sleep and then kicked out. The employees especially the front desk people listens and very respectful. Very peaceful and they don't watch us every move like we're invading someone else's home.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for your wonderful review of our property and staff. I'm so pleased to hear that my staff was able to make you feel like you were at home away from home. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again for your review. We look... More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I brought my fiance for a weekend trip to watch the Raiders. The location couldn't get any better! It's conveniently centralized between the airport, O.co Coliseum, car rentals and shopping areas. Nothing was further than a 10-15 minute drive. The room itself was clean, comfortable and well lit. We kept the windows open and had no issues sleeping through the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about your comfortable, clean room. It is great to read that our staff was friendly and helpful. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it.... More 

Sherman Oaks, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 9, 2014

When I arrived to check in, my room was not made up, so they had to give me another. Kitchen was empty...not even a mug for coffee or utensils. Room was nice otherwise and looked over a pleasant grassy area. However, there was a family staying on my floor that was so loud! They had a child who consistently cried... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Thank you for the feedback about your stay at our hotel. It upsets me to hear that the room above you is making so much noise. I am sorry for your experience. To make sure this doesn't happen again, I am going to work with my staff to better monitor for noise at our hotel. As well, I am sorry... More 

Fresno, California
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 3, 2014 via mobile

Have stayed here often. Last time the kitchen area had been cleaned out of all dishes, utensils, plates, etc. They bill this as a kitchen suite. No coffee machine or coffee. I left early and the grap and go area was empty. Bathroom towel holder was falling of the wall, windows did not want to open? Seeing how the corporate... More 

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Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that you felt that our service so poor and that your room did not have the expected kitchen amenities. Please know that we do offer guests a supply of kitchen equipment at the front desk, and it is available to guests upon request. In response to... More 

Travelers are raving about these Alameda hotels

Phoenix, Arizona
1 review
5 of 5 stars Reviewed September 17, 2014

Very pleasant stay, right from the moment we checked-in. We wanted to go to Chinatown in San Francisco - my wife is Chinese - but were a little dogged from our drive that day. When I asked about the traffic going in to SF, the front desk team (Correna and Koi) told me it would be heavy, and recommended Oakland's... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

David - We appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our hotel are and location. We are proud of our staff for providing you with such quality service. Our team is committed to satisfying our guests, so we are very thankful for your review. If you have... More 

Pasadena, California
1 review
3 of 5 stars Reviewed August 5, 2014

Great location ,nice rooms,convenient stores,restaurants, airport,& ferries to San Francisco. Only problem our room smell bad from cigarette smoke. Staff is friendly, grab and go breakfast is okay, coffee is great the area is safe. No traffic at all, airport is convenient.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about about our hotel and staff; however, we apologize that your room had a smoke odor. I met with the staff, and we will work to ensure that guests do not smoke in a non-smoking room so this is... More 

Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2014

I was returning home from a trip to California and looking for a convenient yet reasonably priced hotel by the Oakland Airport. I was nicely surprised to find the Extended Stay America very conveniently located with a huge and comfy room, including a living room and full kitchen. The bed was very comfortable and the bathroom large and open. I... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you found our hotel's amenities and location fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Lawrenceville, Georgia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 9, 2014

The cellphone reception is horrible. I was not impressed with my stay. The housekeeping service was not good. I stayed there due to my job, but I don't think I will stay there anymore. The "breakfast" was a joke.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda Airport, responded to this review

I appreciate you bringing your experience to our attention. I am sorry that you did not have satisfactory cell reception and that our housekeeping and breakfast did not meet your expectations. In response to your feedback, we are revising some of our breakfast items. Thank you for sharing your experience with us. Please do not hesitate to contact me directly... More 

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