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Extended Stay America - Oakland - Alameda

2.5 of 5
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1350 Marina Village Parkway, Alameda, CA 94501
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1 room 1 guest
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Extended Stay America - Oakland - Alameda
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Oakland - Alameda
See the most recent reviews
Chicago, Illinois
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 1, 2013

there aren't many choices in Alameda. I've stayed with the same group of people twice at this hotel. Last time 2 years ago some people had truly dumpy rooms. The place has been entirely remodeled since them but already there are signs of wear as cheap materials were used so flooring is already coming up. This is a low service... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

The staff and I read your comments about your stay with us. Please accept my sincere apologies that your rooms were not cleaned properly or refreshed as requested during your stay. In response, I am reviewing our company's cleaning standards and procedures with the entire housekeeping team to ensure this is not repeated. As well, I am working with the... More 

Coraopolis, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

This hotel is nicely maintained and the staff is friendly and helpful! If you are in the Oakland area for business and have a car at your disposal, this hotel is right across a short tunnel from downtown Oakland and is in a safe, peaceful area right on the marina. Check out the pretty sunsets from a bench outside the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Andrea - Thank you for taking the time to write a review of your stay. We appreciate you letting us know that the dryers were broken while you were here. Since you left, we have made repairs to them as needed. Still, it's great to hear that you felt safe at our hotel and the staff was friendly as well... More 

Duncanville, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 28, 2013

our 'non-smoking' room on the 4th floor smelled like a smoking hallway. the room wasn't AS bad, but when we finally switched rooms to a 1st floor room, there was a noticeable difference. they ran out of to-go cups for coffee one morning and ran out of soap - no excuse for running out of non-perishables like that. the phone... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Denise - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there was a mix up with your reservation room type and a lack of supplies available, including replenishment's to the grab-and-go breakfast. To make sure this doesn't... More 

Travelers are raving about these Alameda hotels

Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 7, 2013

Quiet location by the Marina. Nice view but the property is a bit secluded (app. 10-15 minutes driving from civilization [ie. CVS in one direction and a food mart in the other]). Clean bathrooms and fairly clean countertop in the kitchen (can't blame them for severe stains or burn marks from previous guests cooking escapades!). The room was a bit... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we had called more than once inquiring if you were extending your stay. Still, we are glad to know that we were able to provide a friendly, quick and easy check-in as well as a clean room. Thank you... More 

Bismarck, North Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2013

While this hotel is not a fancy resort, it is very comfortable, clean and convenient. We loved the waterfront location and the convenience to Alameda, Oakland and San Francisco. It was quiet and felt safe. The staff was helpful and courteous. We loved having a full-size fridge, microwave and kitchenette. The room had plenty of closet and drawer space, and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for your wonderful review of our property. It's great to hear that the room met all of your needs. We are also glad that the staff was very helpful and courteous. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Westwood Lassen County, California
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2013

We had a pleasant stay at this hotel. We were traveling with our pet, and they accomadated us very well.. There were some noise issues with an in room refrigerator. When I brough this to the attention of Ruella at the desk, she seemed to sincerely care and looked for ways to solve the issue. It is a wonderful experience... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

James - Thank you so much for posting a review of our property. Please accept our apologies that you were disturbed by noises coming from your in-room refrigerator. Still, we are happy to know that we were able to solve the issue in a timely manner. The staff and I would like to thank you again for posting your review.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 8, 2013

Aside from the house keeping staff and one or two staff workers the place was horrible. Room really had a strong odor of smoke. I would asked questions regarding the hotel and would be treated very poorly. I read other bad reviews and decide to stay here anyway, "bad choice" don't waste your money a Hilton or Marriott will only... More 

Was this review helpful? Yes 1
Clayton, California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 7, 2013

We had pets so we were in one of the pet rooms and were charged a non refundable pet fee. One would assume they would use the fee to clean the room. The room was clean, but smelled stale. Fr an extended stay, they should also offer better complimentary Internet service and at least basic fax services, which they didn't.... More 

Was this review helpful? Yes 1
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 29, 2013

This place is perfect for a short stay in Alameda. It's very well run and the service was great. The only thing worth considering is how you get about. I had a car so didn't find it a problem. Some people may find it slightly out of the way from the main drag but then other people want that in... More 

Was this review helpful? Yes 2
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for you reviews on our property. I'm so glad to hear that your overall experience was a great one. It's very nice being walking distance from the shops and restaurants. We look forward to seeing you again. More 

Alpena, Michigan
1 review
5 of 5 stars Reviewed March 19, 2013

Found the staff very helpful, our room looked out into the harbor, near public transportation, great food at the near by Waterfront Deli, near grocery store and pharmacy, wonderful area to walk in...Loved everything

Was this review helpful? Yes
Ali R, Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for your review for our hotel. I am glad the staff was very helpful and you loved everything! We look forward to seeing you again. More 

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