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Extended Stay America - Oakland - Alameda

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1350 Marina Village Parkway, Alameda, CA 94501
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Extended Stay America - Oakland - Alameda
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88 Reviews from our TripAdvisor Community

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2 reviews
3 of 5 stars Reviewed 3 weeks ago

I'm staying in this property on business. Our company chose not to pay for housekeeping during our stay so I can't review that, but overall the property is reasonably clean and well situated in a nice part of Alameda. The property backs up to a marina and there is a nice, scenic walking route of approximately a mile along the... More 

Helpful?
Thank Nancy M
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for taking the time to write a review of your stay. I was disheartened to read about the noise issues you experienced. Please accept our apologies. To make sure this doesn't happen again, I am going to speak to all staff members to make sure they are mindful of surrounding rooms to ensure this does not happen again.... More 

El Segundo, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 22, 2015

We stayed for two nights while visiting a friend. The front desk was helpful and kind, the location is somewhat secluded and quiet with most rooms having a decent view of the marina. The room was simple, you have to request kitchen items from the front desk... kind of a deterrent to actually use them. The shower was light pressure... More 

Helpful?
Thank Helenep2
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the maintenance issues you experienced. I will work with our maintenance staff to ensure these issues are quickly resolved. Additionally, please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, we will make sure our breakfast area is... More 

Springfield, Illinois
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 12, 2015

Rated Extended Stay 4* principally due to price. We travel to the Bay Area 2-3 times a year, and will probably stay here again, as it suits our needs. The place is clean. It's the safest location we've stayed, near OAK, though it's not as conveniently located as others near Hegenberger Rd. Near the end of an OAK runway, it... More 

Helpful?
Thank michael s
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not clearly communicating during your arrival. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. We also provide filtered coffee to our... More 

Chennai (Madras), India
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed November 3, 2015

This is a bare bones hotel situated in a corner of the Alameda island, which is moderately accessible within the SFO public transit system. But the problem does not stop there. The rooms are smelly, though a kitchen is there, you need to go to the front desk for even a spoon. The beds are OK but the lighting in... More 

Helpful?
Thank Muthuprakash
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to your expectations. In response to your feedback, I will be re-coaching our staff to make sure guests are aware of the fact that dishes, silverware, pots and pans,... More 

Travelers are raving about these Alameda hotels

Sacramento, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 22, 2015

The rooms were bare bones which was fine ,except they were dirty. Ice cubes trays greasy and no ice machine so you have to wait for ice, hair in bathroom and on blankets. Parking lot is noisy so if you on that side of the hotel with your window open be prepared to be woken up. A friend of mine... More 

Helpful?
Thank Linda330
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the room conditions you experienced. Your comments were reviewed by the staff, and we make sure we are thoroughly inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. If you have... More 

San Francisco, CA
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed October 13, 2015

I'd never stayed in an Extended Stay America before so I admit that I perhaps didn't know what I was getting into, but I've stayed at plenty of other long-term-type hotels (like Marriott Residence Inn) so assumed that this place would be comparable. Nope!!! :) My husband remarked at the end of our two-night stay that it was probably reminiscent... More 

Helpful?
Thank Meli299
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. To make sure this doesn't happen again, I am going to be sure to check all rooms prior to guest arrivals... More 

Chico, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 29, 2015

Stayed at this hotel during a recent weekend to take the kids to a gaming convention in SF. Paid a little more than I normally would, thought it would be a fun splurge. Sigh. Good - the bed wasn't uncomfortable, there were two good pillows besides the standard pillows. Nearly full size refrigerator. Location felt safe. If you like boats,... More 

Helpful?
Thank chris2365chico
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I apologize that your stay was not to our company’s high standards. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response... More 

WA
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 9, 2015 via mobile

Recently stayed here for business for two nights. The reviews weren't that great, but my hotel options were really limited. My first room smelled strongly of pets. The front desk said they'd have no way of guaranteeing a less smelly room since they don't keep track of which rooms have had pets in them. Next room was better, but not... More 

Helpful?
Thank N8trGrl
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you for taking the time to write a review of your stay. I'm so sorry to hear that you did not feel comfortable in the room. Still, we are pleased to know that you found our staff friendly and that you appreciated our lovely location. Our breakfast is grab-and-go, intended to be something that our guests can carry out... More 

Oklahoma City, OK
Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 7, 2015

Only stayed for a short period, but enjoyed the location on the water, and the amenities. Central to all of Alameda, CA, and the oakland airport is a very short drive away. Employees were very helpful in answering any question. I would stay again.

Helpful?
Thank Oklahoma_City_Diner
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

Thank you so much for sharing your experience with us. I am glad you enjoyed our friendly staff and convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Seattle
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 31, 2015 via mobile

Has a meeting in at the Marriott downtown Oakland. Host hotel was booked. I booked this Hotel as it was close to downtown. 7 minutes. Frankly, the experience I had was really good. Alameda Marina area is nice. Lots of stores and restaurants close by. My room was clean and functional for a work trip. Free wi fi everywhere and... More 

Helpful?
1 Thank Badboyy1911
Manager_11525, General Manager at Extended Stay America - Oakland - Alameda, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location, your clean room, our free Wi-Fi and our friendly staff during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope... More 

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