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Hilton Garden Inn Phoenix/Avondale

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11460 West Hilton Way, Avondale, AZ 85323
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Hilton Garden Inn Phoenix/Avondale
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Hilton Garden Inn Phoenix/Avondale
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161 reviews from our community

Traveler rating
    74
    53
    21
    7
    6
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38
30
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67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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Tucson
1 review
4 of 5 stars Reviewed 4 days ago NEW

The room met our expectations and the staff was friendly. We enjoyed the neutrogena products provided and the location. The food could have been better but the coffee was good. It is not a complimentary breakfast

Review collected in partnership with Hilton Garden Inn

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear emikesellTucson, Thank you very much for taking the time to complete this review. We are glad to know that you enjoyed your stay with us, the hotel amenities and the friendliness of our staff. Come back soon. Happy travels. More 

Lake Jackson, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I had a great experience at this hotel. Centrally located, easy access and a great and friendly staff. I would easily stay here again. The bed was a little uncomfortable, but that could be just me. Maybe bring you own pillow..

Review collected in partnership with Hilton Garden Inn

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Alfred S, Thank you very much for such a wonderful review. We apologize for the inconvenience you had with the bed, our beds are adjustable and I wonder if maybe it was in the wrong level of comfort for you. Next time you are back to our hotel lets make sure we set up the level correctly for you.... More 

Savannah, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this location a few times for work and always come back because of the friendliness of the staff, the cleanliness of the hotel and the proximity to everything! I would not stay anywhere else when I go to the Phoenix area

Review collected in partnership with Hilton Garden Inn

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear 343randallw: Thank you very much for your review. We are pleased to be your business destination every time that you are in the area. We are happy to know how much you enjoyed the cleanliness of our hotel and friendliness of our staff. Come back soon. Happy Travels! More 

Kirkland, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

You can't beat this hotel for the value. The staff is tremendous. Every person I encountered was engaged, friendly, professional. The quality of the food is excellent for this tier of hotel. I travel for business quite often and this hotel is a stand out in the crowd. I recommend it to anyone staying in the local area.

Review collected in partnership with Hilton Garden Inn

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Amanda K: Thank you very much for taking the time to complete this review. We are very happy to know how much you enjoyed the customer service provided to you in our hotel as well as the food and amenities. We are glad to be you main destination for you business travels. Come back soon. More 

Temecula, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

If I ever visit Phoenix, Arizona again I will always stay at this location. Great facility and staff were very welcoming. My children loved the facility. The gym was very clean and maintained with great equipment that I actually use. The rooms were spacious and fit all 5 members of my family comfortably.

Review collected in partnership with Hilton Garden Inn

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Betty M: Thank you very much for such a wonderful review. We are very pleased to know how much you enjoyed all the amenities in our hotel as well as the customer service. Come back soon. More 

Grand Rapids, Michigan, USA
Top Contributor
273 reviews 273 reviews
79 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The property and rooms are well done. Since it is immediately adjacent to another hotel, parking can be tough if you arrive later in the evening. Yes you pay for breakfast but it's better than an English muffin and toast like most places. My only complaint was the bed. It sagged quite a bit in the middle, so I did... More 

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear EDELAN, Thank you very much for taking the time to respond the survey. We are really sorry that the bed wasn't comfortable, I'm not sure if you are aware of our Sleep System I wonder if that would help to get the bed in a better and more comfortable level. On the other hand we are happy that you... More 

HOLLISTER, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

We had a great stay. Rooms were clean, and the staff was extremely helpful when needed. The hotel had all the amenities we needed. We had an awesome breakfast, and our waitress was friendly and gave us great service. Also great location! We will be back!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Lisa Z, Thank you very much for such a wonderful review. We are very happy to now how much you enjoyed your stay with us and that you were able to take advantage of the hotel amenities. We are excited to know that you will be back soon to visit us. Happy Travels. :) More 

Deming, New Mexico
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 12, 2015

The room was expensive. It had a very tiny television which was hard to see from the bed because the room was enormous.The entire state of Arizona has some terrible law that you cant smoke in public and PUBLIC includes your hotel room. The place was not worth the cost.It didnt even have a continental breakfast.

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Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear tkinney1974, Thank you very much for taking the time to complete this review. We appreciate your input. We are in the process on renovating our rooms in May. Try us again next time you come to the area. Happy Travels. More 

Apple Valley, United States
1 review
3 of 5 stars Reviewed April 8, 2015

The bed was extremely uncomfortable because it was lopsided. The beds are adjustable where you can select the firmness, but even though I tried adjusting both sides the same, and played with the firmness pretty much all night, the bed was always lopsided. Also, the breakfast is way overpriced for what little you get. I would have rated "poor," but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Kathy E, Thank you for taking the time to respond this survey. I apologize for the inconvenience with the beds. About the Cook to Order breakfast I'm a little bit confused because the price includes everything, from fruit, cereal, bagels, toast to omelets, waffles, bacon, ham, pancakes, etc. On the other hand I'm glad you enjoyed the room and... More 

Chula Vista, United States
1 review
5 of 5 stars Reviewed April 7, 2015

The hotel is centrally located. Walmart, gas stations, drive thru and restaurants surround the hotel. The staff are very helpful and friendly (except the guy at the desk) but 1 out of 20 is very good. The rooms have a living room small kitchen nice size restroom and sleeping quarters. Easy access and very quiet. Nice place too stay at... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Rebeca R, Thank you very much for taking the time to complete this survey. First of all I wan to apologize for the lack of costumer service you received from one of our agents, I will look deeper into this to prevent it to happen in the future. On the other hand I'm delighted to know that you enjoyed... More 

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