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All 2 Avondale hotels

Hilton Garden Inn Phoenix/Avondale

3.0 of 5 Hotel   |   11460 West Hilton Way, Avondale, AZ 85323
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Ranked #2 of 2 hotels in Avondale
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 1 week ago
Teri G Reno, Nevada
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90 people have reviewed this hotel

Traveler rating
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16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Reno, Nevada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a comfortable hotel and the staff was very friendly. We didn't get the room we booked, however, we could have downgraded from a suite to get a king, but just kept room we had. The bartenders were very friendly, and they had great meal deal of three appetizers for $10, so we spilt them and that was dinner.... More

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Woodbridge, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

From the time to check in, the experience is a "10". The best food for dinner I have ever had at a Hotel. The staff is eager to make your stay very enjoyable. I spend 20 days a year here and wish all my other travel locations were this great.

Review collected in partnership with Hilton Garden Inn

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Copan, Honduras
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

My team and I stayed here throughout the opening of a facility in the area. The hotel was very comfortable... just what I expected from a Hilton Garden Inn. The website says a taxi is about $20 from the airport and I paid $65. They received my mail but did not call to let me know. Otherwise, service was awesome... More

Review collected in partnership with Hilton Garden Inn

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ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review! We are delighted you enjoyed your stay with us and thank you for your comments. I apologize we did not inform you of your mail, and I will check on the airport tax cost on the website. We do appreciate all your input, it only makes us better. I will also send your compliments to... More

Lowell, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was my third stay at the HGI Phoenix/Avondale. Like my previous stays, this one was very pleasant and trouble-free. The hotel was busy and there was a large contingent of baseball prospects staying. Despite this, the hotel was generally quiet, the public areas clean, and the service great. Quality of food in the restaurant was excellent, and the price... More

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ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you AGAIN for a wonderful review! We enjoy having you stay with us, see you soon! Mary More

Reno, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Hilton Garden Inn is a nice hotel. However, we did not get the King suite that we booked and instead were put in a Double suite. Also, the beds were hard as a rock, we did not know that they were adjustable. There should have been instructions in the room, on how to adjust the beds. The front staff was... More

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ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review! I apologize we were unable to accommodate your request for a King Suite. I know our Front Office Manager spoke with you upon check in and I believe we reviewed the bed procedures, but it we failed to do so, please accept our apologies. I will certainly share your comments with all departments, positive and... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I will start off and say that this is a nice and clean hotel with a great location. It's right off the interstate and close to many things. Also, the pool is very nice and the hot tub is great for cool nights. The breakfast is subpar and outrageously over priced. My fiancé ordered an omelet that was burnt and... More

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ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review and on behalf of our entire team, I apologize for any inconvenience. The complimentary WiFi is available for 24 hours at a time; requiring to just resign in every 24 hours. I agree it can be confusing in regards to the adjusting of the beds; and we should have asked if you were familiar with... More

1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel and amenities overall were nice but the service was less than desirable. The staff was not helpful and it's surprising they charge for a continental breakfast. They did offer a nice coffee bar in the morning and flavored water throughout the day.

Review collected in partnership with Hilton Garden Inn

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ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review! The Garden Grille & Bar is a full service restaurant and bar and unfortunately do not offer a complimentary breakfast. I do apologize for any inconvenience. And thank you for the comments on the beverage bar. Happy Travels, Mary More

1 review
4 of 5 stars Reviewed March 10, 2014

very nice location but could use a store close by to purchase items forgot at home. The hotel was very noicy the whole week becasue of spring training for baseball. I wouldn't have stayed had I known all the young baseball players were staying there. They are loud and obnoxious.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review, and I apologize for the noisy neighbors. We do pride ourselves on providing the best in guest service and accommodations and please note we addressed your comments with the team manager. We do hope to see you again soon, and again thank you for your input. Happy Travels! More

Bothell, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2014

I felt I was in a 4 star hotel, the lobby was tastefully decorated and the rooms were very comfortable. There was a charge for the breakfast but the quality and serving portions for the cost was very reasonable at 9.95 and there were several choices for cooked to order alternatives as well as cereal, yogurt and sweet rolls. We... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your fantastic review! We are delighted you enjoyed your stay with us and look forward to seeing you again soon! Happy Travels! Mary Lambert More

Santee, United States
2 reviews
3 of 5 stars Reviewed February 26, 2014

Overall this hotel was okay. Friendly staff, but noise level in room was very loud. I had a first floor room. I could hear noise (loud) from parking lot and near by street. Not a favorite from this chain.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ML_HGI, General Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Thank you for your review! I apologize for the noise during your stay. I have also sent you a response via email from your hotel survey. We thank you for your feedback, it only helps us to get better! Happy Travels! More

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Additional Information about Hilton Garden Inn Phoenix/Avondale

Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton
Address: 11460 West Hilton Way, Avondale, AZ 85323
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Avondale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Official Description (provided by the hotel):
Conveniently located off I-10 and Avondale Boulevard, in the progressive West Valley corridor of Phoenix. We are very close to restaurants, golf, shopping, movie theaters and other attractions such as the Jobing.com Arena, Phoenix International Raceway and the new University of Phoenix Stadium! You can relax knowing the quality and assurance of the Hilton Garden Inn Phoenix-Avondale has to offer being a part of the Hilton Family. ... more   less 
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