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Hilton Garden Inn Phoenix/Avondale

3.0 of 5 11460 West Hilton Way, Avondale, AZ 85323
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Certificate of Excellence 2014
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Hilton Garden Inn Phoenix/Avondale
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Hilton Garden Inn Phoenix/Avondale
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147 reviews from our community

Traveler rating
    66
    50
    18
    7
    6
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34
25
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63
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Salt Lake City, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

If you stay in the Phoenix area, Avondale Garden Inn will not disappoint you. The staff is the best I have experienced. April and Gloria are to be commended for their personal skills and attention to detail.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Yuma, Arizona
1 review
2 of 5 stars Reviewed 1 week ago

Before you make your reservation make sure that you will not be given a smoking room if you don't smoke. Also, they will put a hold on your credit card or debit card for over the amount of your stay and will not be released until 5 days. The breakfast at the hotel is $9.95 per person and NO it's... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear rosief272, Thanks for taking the time to post your review. I'm sorry that your stay wasn't satisfactory due to the smoking room. About the credit card, yes is hotel policy to authorized at check-in the credit card for room, tax and incidentals. We released the authorization immediately after check out, but is up to your bank to put the... More 

Hattiesburg, MS
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My room was clean and the bed couldn't have been more comfortable. The only concern I had originally was noise from the freeway, but it turned out not to be a bother. The hotel overall is clean and the location is great. It's in a safe area with many choices of restaurants. The hotel provides free coffee in the lobby,... More 

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Kickinback, Thank you very much for your wonderful review. We are very happy to now how much you enjoyed your stay with us. We are pleased knowing that you enjoyed the cleanliness and comfort for your room, as well as the breakfast in the restaurant. Come back soon. More 

Grass Valley, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We slept better than at home. We were very glad to see the pool/hot-tub was open. Good breakfast and friendly staff. parking was easy and there are nice restaurants within walking distance. Parking was easy and the hotel is right off the freeway with no freeway sounds. We had a small problem with the room and they moved us immediately.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Russell V, Thank you very much for your wonderful review. We are very pleased to know that you enjoyed your stay with us. I apologized for the inconvenience with the room but I'm glad to know that our front desk staff solve the issue immediately. Came back soon. Happy Travels. More 

Covington
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

All rooms are consistent with what I would expect from the HGI. The staff was extremely helpful, pool is nice (outdoors), workout room is small but equipment is in great condition. The business center makes printing easy and simple. Free WiFi is available - but Slllooow. Works for checking email and light web surfing, but anything else will either have... More 

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Karen R, Thank you very much for taking the time to fill out this review. We are very pleased to know that you enjoyed your stay in our hotel. Come back soon. Happy travels. More 

Seattle, Washington
Top Contributor
91 reviews 91 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 22, 2015

HGI as you'd expect. Nothing over the top but clean and reasonable price. Rooms facing the dumpsters and West had a lot of added noise. Otherwise I'd stay there again. Close to a Culver's and Ruby Tuesday. Otherwise need a car for sure.

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear MovinMovin, Thank you very much for taking the time to post this review. I want to apologized for the inconvenience you experienced with noise outside of your room. We'll make sure to assign you in a different room/section in your next visit. Beside that incident I'm glad you enjoy your stay in our hotel. Come back soon. Happy Travels. More 

1 review
2 of 5 stars Reviewed January 22, 2015

i was charged for two extra days $302 after checking out early because of a family problem. I have traveled for business for the past eighteen years and I have never been charged for a room because of an early check out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear N4826TSjohng, As I explained to you previously, the $302.00 weren't charged by the hotel but by Hilton Corporate since your reservation was a non-refundable Advance Purchase. I apologized for the confusion about the restrictions on those type of reservations. I'm glad we were able to straight things up and that you did enjoy your stay with us as well... More 

Top Contributor
53 reviews 53 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 8, 2015

I was working in Goodyear and needed a place to stay for the week. I'm glad that I chose this hotel. The hotel and rooms were VERY clean. Staff was very friendly and helpful. I also enjoyed the breakfast that was served here. If I'm ever in the area again, I will be staying here.

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Diselguy8599, Thank you very much for sharing in this review your wonderful experience at our property. We are delighted to know that you enjoy the rooms and the food. Come back soon. Happy travels. More 

East Meadow, United States
1 review
5 of 5 stars Reviewed January 8, 2015

It was great I would come again don't force me to write 200 words you have taken enough of my time. Everything was great I have issues Diner selections were never special Breakfast was great value Front desk was helpful but had no helpful suggestions of local attractions I will never do another of your surveys I find this annoying... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Dennis J S, Thank you very much for taking the time to post this review. We apologized for some of the inconveniences you encountered during your stay. Come back soon and give us another try. Have a great day. More 

Avondale, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2015

This hotel and room were very nice, clean. Lots of room to move around, a couch area, separated from the beds, with a good sized bathroom, had a pleasant stay, would stay again. It was right off the highway which made it easy to get to anywhere, the restaurants food for breakfast and dinner were excellent, enjoyed the ribs alot,it... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear dawninphx, As a member of the Hilton family we pride ourselves on delivering excellent customer service for all our guests and make sure they have a wonderful stay. Thank you for your kind words and we look forward to seeing you in the future. Happy Travels. More 

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Additional Information about Hilton Garden Inn Phoenix/Avondale

Address: 11460 West Hilton Way, Avondale, AZ 85323
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton

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