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Hilton Garden Inn Phoenix/Avondale

3.0 of 5 11460 West Hilton Way, Avondale, AZ 85323
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Certificate of Excellence 2014
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Hilton Garden Inn Phoenix/Avondale
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Hilton Garden Inn Phoenix/Avondale
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142 reviews from our community

Traveler rating
    64
    48
    18
    6
    6
See reviews for
33
24
13
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
91 reviews 91 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

HGI as you'd expect. Nothing over the top but clean and reasonable price. Rooms facing the dumpsters and West had a lot of added noise. Otherwise I'd stay there again. Close to a Culver's and Ruby Tuesday. Otherwise need a car for sure.

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear MovinMovin, Thank you very much for taking the time to post this review. I want to apologized for the inconvenience you experienced with noise outside of your room. We'll make sure to assign you in a different room/section in your next visit. Beside that incident I'm glad you enjoy your stay in our hotel. Come back soon. Happy Travels. More 

1 review
2 of 5 stars Reviewed 1 week ago

i was charged for two extra days $302 after checking out early because of a family problem. I have traveled for business for the past eighteen years and I have never been charged for a room because of an early check out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear N4826TSjohng, As I explained to you previously, the $302.00 weren't charged by the hotel but by Hilton Corporate since your reservation was a non-refundable Advance Purchase. I apologized for the confusion about the restrictions on those type of reservations. I'm glad we were able to straight things up and that you did enjoy your stay with us as well... More 

Senior Contributor
46 reviews 46 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was working in Goodyear and needed a place to stay for the week. I'm glad that I chose this hotel. The hotel and rooms were VERY clean. Staff was very friendly and helpful. I also enjoyed the breakfast that was served here. If I'm ever in the area again, I will be staying here.

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Diselguy8599, Thank you very much for sharing in this review your wonderful experience at our property. We are delighted to know that you enjoy the rooms and the food. Come back soon. Happy travels. More 

East Meadow, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It was great I would come again don't force me to write 200 words you have taken enough of my time. Everything was great I have issues Diner selections were never special Breakfast was great value Front desk was helpful but had no helpful suggestions of local attractions I will never do another of your surveys I find this annoying... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Dennis J S, Thank you very much for taking the time to post this review. We apologized for some of the inconveniences you encountered during your stay. Come back soon and give us another try. Have a great day. More 

Avondale, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel and room were very nice, clean. Lots of room to move around, a couch area, separated from the beds, with a good sized bathroom, had a pleasant stay, would stay again. It was right off the highway which made it easy to get to anywhere, the restaurants food for breakfast and dinner were excellent, enjoyed the ribs alot,it... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear dawninphx, As a member of the Hilton family we pride ourselves on delivering excellent customer service for all our guests and make sure they have a wonderful stay. Thank you for your kind words and we look forward to seeing you in the future. Happy Travels. More 

San Diego, California, USA
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, received fair value for what I paid for the room, stayed during the week of Christmas (6 nights). Staff was courteous and helpful, restaurant food and service was excellent. Hotel and rooms were clean. Only gripes were the TV's screens in the rooms (too small) and the adjustment knobs for the mattress firmness didn't seem to have any... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear markjU8748SH, Thank you very much for you review. We apologize for the incidents you encountered with the TV and the beds. We'll make sure to check those knobs in the mattresses to avoid any future issues. We are glad that overall your enjoyed your stay. Come back soon. Happy Travels. More 

Seattle, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Never having been to AZ, we were a little lost about how close to the stadium we would be, costs of transportation, etc. Prior to booking, I called and was extremely impressed with the very informative and courteous service of the booking agent. She also arranged for transportation from the airport for us which ended up being considerably less than... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Colleen C, Thank you for taking the time to write a review about our Hotel and for your great comments. I'm glad that our staff provided you wit the best costumer service experience. We are delighted you enjoyed your stay and we look forward to having you back soon! More 

Dana Point, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Nice clean and friendly. Just off the freeway. Some noise from freeway but not disturbing. The entrance lobby was inviting and snacks were available in evening with fresh coffee in the morning. Staff was friendly.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Paula G, We are very pleased to know how much you enjoyed your stay in our beautiful property. We are glad that you enjoyed the fresh baked Healthy Bar and hot Coffee, as well as the friendliness of our staff. Come back soon. Happy Holidays. More 

Las Vegas, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Friendly staff and enjoyed my stay. Only thing was room service automatically charges 20% gratuity. I ended up tipping twice. My $40 meal cost me $55. I wish someone would have told me. I suppose it's my fault for not reading the "fine print". I ate elsewhere the rest of the trip. Don't like auto gratuity.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear Lorne K, Thanks for taking the time to post your review. We are glad that you had a great stay with us. I apologized for the confusion and misunderstanding about the room service charge. I talked to the restaurant manager already to make sure this charge is better explain in the future to avoid this incident. Come back soon.... More 

Walnut, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

This hotel provides great value. It is not extravagant but then it is not what the Garden Inn brand goes for. It's very basic, but for the value, it is absolutely great. Room and bathroom are very clean and size is reasonable. Bed is comfortable. Wifi is free and fast enough for using VPN. Staff is very friendly and helpful.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Elda M, Front Office Manager at Hilton Garden Inn Phoenix/Avondale, responded to this review

Dear PW, Thank you very much for this amazing review. We are really glad that you enjoyed your stay with us and that you had such a wonderful experience. Came back soon. Happy travels. More 

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Additional Information about Hilton Garden Inn Phoenix/Avondale

Address: 11460 West Hilton Way, Avondale, AZ 85323
Phone Number:
Location: United States > Arizona > Central Arizona > Avondale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Phoenix/Avondale 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix/Avondale Hotel Avondale
Hilton Garden Inn Avondale
Hilton Avondale
Avondale Hilton

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