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Homewood Suites Phoenix-Avondale

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11450 West Hilton Way, Avondale, AZ 85323
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Homewood Suites Phoenix-Avondale
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Homewood Suites Phoenix-Avondale
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162 reviews from our community

Traveler rating
    99
    40
    15
    5
    3
See reviews for
63
30
11
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hershey, Pennsylvania
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

After a number of years enjoying Spring Training in Florida, we made our first trip to Phoenix. This hotel is very convenient to Goodyear ballpark if you are a Reds or Indians fan. The proximity to I-10 is also good for visiting the other ballparks. The hotel staff is very friendly, and the suite was comfortable and clean. Breakfast was... More 

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Avondale, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is the second time we've stayed here. The staff is helpful, responsive and very friendly. Breakfast is included each day and dinner Mon - Thurs. You also get free wine or beer. Great for families.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for the kudos. My staff works very hard ensuring the guests are taken care over and above their regular job description. We give service from our heart. We hope to see you again in the near future. Thanks again and hope you have a great summer. Diane Robins General Manager More 

Riverside, United States
1 review
4 of 5 stars Reviewed 1 week ago

Staff was attentive and customer service oriented. One little mishap though, it seems that housekeeping forgot to restock our toilet paper. Once we informed the front desk it was taken care of immediately.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks for the great response! We are happy that you enjoyed your stay with us. The price range is seasonal for our hotel and during Spring Training our rates do increase as well as everyone in the valley. We hope to see you again at your home away from home. Diane Robins General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

Hotel was very nice. We stayed in a suite which contained 1 bedroom with 2 queen beds and the living room had a pull out sofa. The pull out sofa bed was uncomfortable but tolerable for one night. Overall experience was nice. A bit pricey though

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks so much for great response in Trip Advisor. We are glad you enjoyed your stay. I am sorry about your high rates comment. During the first three months of the year our rates are at a premium due to Spring Training and Nascar. The entire valley is the same. I hope you come back and spend some time with... More 

El Paso, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was very clean and staff was helpful. Would stay again. The breakfast was ok and the manager's reception was excellent. I especially enjoyed the free beer. The pool was clean and the water was at a good temperature. Only issue is that in the evening hours the hotel actually blocks the sun, so it might get a little cold... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for the great comment regarding the hotel. My staff tries very hard to take care of all of our guests and the facility. We hope to see you back again in the future. Thanks again for making our Homewood your home away from home. Diane Robins General Manager More 

Las Vegas, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

When we got to the hotel to check in the font desk agent was crabby stating that she was tired and ready to go home. She check me in and gave me keys, no welcome, no breakfast is in the morning, just keys to my room and a breif how to get to it. Upon entering the room, there was... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you for the review and comments. I am glad I was able to talk to you and find out from you the challenges that you had with my staff. I have addressed it with my entire staff and used it as a learning tool and ensure you it will not happen again. I do look forward to your next... More 

San Jose, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I picked this hotel because the one I normally stay at when in Phoenix was booked. Rooms were comfortable and clean. Meals (breakfast & dinner) were also good. Overall my stay was very good and I would stay at this hotel again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Hi Perry, Thanks for the great comment in Trip Advisor we hope that we have won you over and will become a loyal guest of ours. Thanks for staying and have a great spring. Diane Robins General Manager More 

Arlington Heights, Illinois
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked this hotel not knowing the area that well. Well after arriving we found other Hilton properties closer to where we were visiting friends. There was no way we could cancel and change hotels. Live and learn. And the rate of the closer hotel was the same as the advance booking which promised 15% off.

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Dear Linda, Thank you for responding in Trip Advisor. I am sorry you could not get your advance purchase refunded. That is one of the stipulations of using it per Hilton. We hope to see again if you ever come out to the Valley of the Sun. Diane Robins General manager More 

Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter & I visit this location every Christmas/New Year holiday. We LOVE, LOVE, LOVE this Homewood Suites. There's no place like home, but Homewood Suites sure comes close. The staff are so welcoming. The accommodations are awesome. You get a suite w/big beds in a separate room from the living/dining rm & kitchen area. There's a full size refrigerator,... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Dear Tanya, Thank you so much for the wonderful comment in Trip Advisor. We are glad you enjoyed your stay. We look forward to your next visit. Have a great spring. Diane Robins General Manager More 

Austin, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Our 3 night stay at this hotel was very disappointing. Despite being an HHonors guest, was not offered bottled water but the opportunity to buy it! Food was atrocious, don't bother, find another restaurant. Hotel was noisy, tiny fitness center and not that well maintained.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks for your comments on trip advisor even though they are not positive it is a help. We learn from our short comings and we will look at the food situation for breakfast. As stated before we do offer water to our Hilton Honor members as the brand states however at our hotel it is for a certain level. I... More 

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