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Homewood Suites Phoenix-Avondale

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11450 West Hilton Way, Avondale, AZ 85323
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1 room 1 guest
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Homewood Suites Phoenix-Avondale
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193 Reviews from our TripAdvisor Community

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Traveler rating
    118
    44
    17
    10
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Las Vegas, Nevada
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
2 of 5 stars Reviewed yesterday NEW

I returned to this property with high hopes because of the recent renovations. Unfortunately, a slew of issues with wifi, configuration of the room, poor breakfast service, and indifferent service follow up completely covered over a fresh, new look in the rooms. Strike one: The newly renovated rooms include a ceiling fan in the bedroom area...that operates at one and... More 

Was this review helpful? Yes
Prescott, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here as my husband had a meeting at the nearby Freightliner business. This is our second stay at this hotel. Our first night in we found out that one stove eye did not work. When we got up the next morning we found that the refrigerator was not working properly either. I would like to send a big... More 

Was this review helpful? Yes 2
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for responding in Trip Advisor. I am sorry to hear about your experience with the appliances in the room. I am glad Dylan could get everything in working condition. Yes my staff is awesome and I am glad you were able to experience it. We hope to see you again at our hotel. Diane Robins General... More 

Marysville, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thanks for the great stay and support as we worked on housing for our son on Avondale. You came highly recommended by UTI in Avondale and we know why because the service and quality is the best. Close to everything. Thank you!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks for the great comment on trip advisor we are pleased that you chose our hotel when you came to house your son. I do hope that you will stay with us if you visit your son while he is at UTI. Thank you so much and have a super rest of the summer. Diane Robins General Manager More 

Waukesha, Wisconsin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, clean room, and good food! Rooms cleaned daily(they even put the dishes in the dish washer for me when I was gone). Secluded relaxing pool and hot tub. Fitness area is clean and cool with towels and cold water for your convenience. They also have complimentary headphones at the front desk if you forgot yours. Its like a... More 

Was this review helpful? Yes 2
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

So glad you were able to relax at our hotel. We love to see our guests happy and enjoying their stay. We hope to see you back again when you are in the Phoenix area. Thanks again! Diane Robins General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Nice property, very clean, but poor management Breakfast is slow, not enough help, or supplies (ran out of silverware, plates), had to wait in line for 15 minutes to get a waffle. I would go again, because it is a nice facility. Maid staff (inside and outside by pool) is awesome.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks for your comments in trip advisor regarding the hotel. I do believe there was a miscommunication regarding your invoice and I apologize for that. You are correct we have an awesome housekeeping staff. Coming from a former General manager I welcome that comment. Thanks again and hope to see you back. Diane Robins General Manager More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This place was awesome. It's not often when you walk in and you u get the warm and fuzzy feeling but this is it. In 3 days this place shined from Mama Bear to the Asst GM it was awesome. Even the customers reflected it as well. You ladies Rock...... If we're ever in Phoenix area again i know were... More 

Was this review helpful? Yes 2
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Mr. Crawford, It was so great to have you with us as well. We do hope that you do come back and stay with us when you are in the Phoenix area. Have a great rest of the year. Diane Robins General Manager More 

Los Angeles, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I selected this hotel because of its location. The breakfast and evening meals were outstanding. The staff was very accommodating. Lots of restaurants and quick access to the 10 freeway. Would stay here again!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you for your response in Trip Advisor and we are so excited that you enjoyed our new menu. We are also happy to hear you will be coming back to stay with us again. Thanks again and enjoy the remainder of your summer. Diane Robins General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In May 2015, we enjoyed a fantastic stay in this fine Avondale, Arizona Homewood Suites. This is a beautiful hotel with, wonderful interiors, exceptional service and delicious breakfasts and dinner receptions. Our three night stay included my husband, myself and our seven year old daughter. This is truly a home away from home. The beds and other furnishings are super... More 

Was this review helpful? Yes 3
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for responding in Trip Advisor regarding the hotel and myself. It Is great to see you back again as you and most of our guests become family. We hope the next time you are in Phoenix we will have the opportunity to see you back with us. Thanks again and enjoy the rest of summer. Diane... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 23, 2015

I stay in a lot of hotels like this one - Embassy Suites, Homewood Suites, etc. etc. Places that do complimentary breakfast, internet, evening reception, coin-op laundry, free gym... all the goodies that people are talking about in other posts. This hotel does all those things, that's true. However, what makes this one different is their customer service. I recently... More 

Was this review helpful? Yes 2
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

It was a pleasure having you and your group with us. Antoinette and my staff are awesome I do agree. We hope to see you back the next time you are in the Phoenix area. Hope you stayed cool in Texas! Diane Robins General Manager More 

Albuquerque, United States
1 review
4 of 5 stars Reviewed July 21, 2015

I felt comfortable during my entire stay! The breakfast and lite dinners were great. The staff was very friendly and helpful. I would stay here again. There were several groups of young people staying at the hotel for sporting events/camps. The kids could really eat and there was plenty of food left over for us older people.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks so much for staying with us. I am glad you could take advantage of our evening social and complimentary breakfast. Yes those young men can eat but it is always amazing to see just how much. Thanks again for staying and have a great rest of the summer. Thank you, Diane Robins General Manager More 

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