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Homewood Suites Phoenix-Avondale

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11450 West Hilton Way, Avondale, AZ 85323
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Homewood Suites Phoenix-Avondale
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Homewood Suites Phoenix-Avondale
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173 reviews from our community

Traveler rating
    106
    40
    16
    7
    4
See reviews for
67
31
11
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (173)
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Show Low, Arizona
1 review
1 of 5 stars Reviewed 1 week ago

I have stayed at a number of Homewood Suites properties but this was the WORST stay ever. From a horrible fishy smell in the A/C unit (which we called on--a maintenance worker came to look at it but couldn't figure it out, so he just left a near-empty bottle of Febreeze for us), to a dozen long dark hairs found... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

First of all I am embarrassed to read that you had such an experience at my hotel. I am very sorry that you had to experience a rude staff. We do have a service recovery guarantee and you should have been offered that. We are going through a renovation and that will help however you are correct the service should... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This place is great. They have a great breakfast and supper included in your rate. It is easy on and off the highway with other restaurants close. The rooms have a lot of t room in them so it doesn't feel like a cramped hotel room. There were three of us and we were very happy with the hotel. Third... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for the nice comment. We hope you will come back and see our total new look. Not only is the third floor being renovated the entire hotel is. So we hope you come see it. Thanks so much for the great comment. Diane Robins General Manager More 

Knoxville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Internet doesn't work, bad food, not as clean as other Hilton properties. Didn't get any help from the staff when discussing problems. The staff actually told me that their internet was working fine so there was not a problem. Had to use my cell to connect to the internet. Breakfast wasn't very good. Eggs were cold and the staff in... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

After reading your response again in Trip Advisor I want to apologize once again as I did on the Hilton site. This is not at all an accepted behavior from my staff. I have given you the 100% satisfaction and your night was free. I am so sorry for the unpleasant stay and I do hope you will give us... More 

New Port Richey, Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Homewood is perfect for extended stays. The extra space in the rooms and kitchen make the trip easier to take. While the room I was in was fine, the hotel was making a big deal of the refurbishing to take place this summer. We already have our rooms booked for next fall.

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thanks for the great response in Trip Advisor. Our renovation will be awesome you will see the improvement when you return. I hope you have a fantastic summer. Diane Robins General Manager More 

Denver, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The staff member that checked me in was extremely friendly and I wish I would have taken her name as she really is an asset to your company. All front desk staff would welcome me in and smile so I was very Happy with that. The room was beautiful and so big. Sunday I had to leave before the breakfast... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Dear Marci, Thank you for taking the time to fill out a report on Trip Advisor. I am very disappointed in hearing about the food and beverage department at my hotel. Also we will have spoons stocked at the front desk moving forward for circumstances such as yours. Thanks for letting us know. In June we will be rolling out... More 

Provo, Utah
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

We came down for a campus visit and since the school was paying for the lodging they chose this property for us to stay in. They picked well. Some of the great things were the hot breakfast each morning of our stay and they even had options that were mobile friendly like yogurt and muffins. In addition to that they... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for staying with us and responding to us in TripAdvisor. We hope you come back by when in town and experience our newly renovated hotel. Thanks again and have a super summer. Diane Robins General Manager More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2015

The manager (Diane Robins) and her staff couldn't have been any nicer. The beds are unreal, free breakfast, free dinner M-TR, clean, pool and hot tub were great. My family and I had a great time there and will be back on our next trip out to AZ.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Dear Jon, Thanks so much for the great comments! I hope you had a successful knee surgery. We hope to see you back next year and you can see our new look, Have a great summer. Diane More 

Loveland, Ohio
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 9, 2015

We stayed at the Homewood Suites in Avondale, Arizona. wonderful hotel! Delicious breakfast with lots to choose from and dinner Monday thru Thursday is also included. The beds were to die for---so comfortable. My husband has a knee replacement and he said it was the best bed he had ever slept in. The pool is wonderful and the hot tub... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for staying with us. It was certainly a pleasure to meet you and the family. I hope to see you next year. I hope that Jon's surgery on his other knee is a success too. Remember you are always welcome at your home away from home. Enjoy the summer. Diane Robins General Manager More 

Saint Charles, Missouri
Top Contributor
92 reviews 92 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 9, 2015

We spent 3 nights here while i was in town on business. Homewood Suites are my goto hotels. This one did not disappoint as all. The breakfast was plentiful and good, the happy hour was well appointed and served as a dinner on one occasion. The pool was clean and a welcome sight. Our room was comfortable as always. Thanks... More 

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

It was great reading the awesome review of my hotel. I am glad you enjoyed your stay with us and our facilities. We hope that you will be back to see our new renovated hotel. Have a wonderful summer. Diane Robins General Manager More 

Castle Rock, United States
1 review
5 of 5 stars Reviewed April 6, 2015

It is located near the interstate for easy access to restaurants and shopping centers. The staff was friendly and assisted me with any questions that I had. The internet speed was great for me to get my work accomplished. The pool and surrounding area was clean from any debris. A nice hotel to stay at if you are in the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Diane R, General Manager at Homewood Suites Phoenix-Avondale, responded to this review

Thank you so much for the great response in TripAdvisor. I am glad you enjoyed your stay at the hotel. Many people do not realize how close we are to everything. It really is an awesome location. We hope to see you next year and you can experience our newly renovated hotel. Have a great summer. Diane Robins General Manager More 

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