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Holiday Inn Express Hotel & Suites Auburn

#2 of 15 Hotels in Auburn
Certificate of Excellence
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2013 South College Street, Auburn, AL 36832
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Auburn
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88 Reviews from our TripAdvisor Community

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Traveler rating
    43
    30
    8
    5
    2
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33
10
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 11, 2015

The location of the hotel was very convenient to Auburn University. It is very close to restaurants. Complimentary breakfast was good. The front desk staff was not very friendly. The housekeeping services was horrible, they did not replenish items needed like shampoo, conditioner, etc. The room was dirty.

Was this review helpful? Yes
Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Thank you for taking the time to bring these very important issues to my attention. I am sincerely sorry for the issues you encountered with the front desk and housekeeping department. I invite you to contact me personally so I can get a little more detail on your experience and have the chance to make this right. Again, I sincerely... More 

Brandon, Florida
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 2, 2015

This hotel is a clean and pleasantly staffed property. The breakfast is wonderful and the kitchen staff promptly tend to diminishing quantities of food. Our only negative was that there was only tepid, then cold, water upon arrival in the evening. The staff member on duty allowed us to check out another room for hot water and it was warmer... More 

Was this review helpful? Yes
Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

I am so sorry for the inconvenience you encountered with the hot water issue! I am glad to hear that hotel.com did issue a credit for the issue. Thank you for the sweet comments about the rest of your stay. We really hope you to serve you again on your next visit to Auburn! Stormie Cleveland General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2015 via mobile

Very good experience overall. Check in was simple and fast even though we did not have an advance reservation. The room was clean and had all the amenities, and the shower was great. I'd stay here again. Breakfast was varied and good. Room coffee was not so good.

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 5, 2015

I travel to Auburn 3-4 times a year and always try to stay here. Rooms are recently updated and clean. Air conditioning allows you to keep the fan on and the noise level constant. The free breakfast is a real breakfast. Always has a meat and plenty of other items. Internet speeds were acceptable.

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Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear machinetool, Thank you so much for taking the time to review our property! I am very excited to know you are happy with our recent updates to the hotel. It is definitely our pleasure to serve you each time you are in the Auburn area. Thank you so much for being loyal to our property. We look forward to... More 

Inverness, Florida
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 1, 2015

We spent two nights here while visiting Auburn University campus. The location was convenient to the college campus by just driving a few miles up the road. The staff was very friendly and personable and both the room and the hotel in general was very clean and neat. The beds were comfortable and the hotel was very quiet. We enjoyed... More 

Was this review helpful? Yes 1
Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear TAGrammy, Thank you so much for taking the time to write such a wonderful review about your recent stay at the Holiday Inn Express and Suites Auburn! I am so excited to know you took advantage and enjoyed the different amenities our hotel has to offer each guest. Our staff takes pride in making sure each guest feels welcome... More 

Tallahassee, Florida
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 23, 2015

As usual, nothing exceptional about the stay, but you get exactly what you expect from this chain: a nice sized room with a comfortable bed, plenty of workspace and a clean room. I had a small hiccup upon check-in when they didn't have my room (by company books for us) and we aren't provided with confirmation numbers. I was able... More 

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Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear Mike F, Thank you for taking the time to leave your helpful comments about your recent stay with us! I want to apologize if the front desk clerk seemed annoyed with you at check-in. This behavior is not a reflection of the service standard we set for each and every employee. I will make sure to pass this along... More 

Fortaleza, CE
Level Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 20, 2015

Having arrived early in Atlanta on an international flight I took my chances and arrived at the hotel at 09.00 in the morning. It is always a bet if a room is already available clean but today was my lucky day! Service at the reception was excellent and I even got a personal escort to the room because the roomcard... More 

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Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear AVD80, Thank you for taking the time to write such kind and wonderful comments about your recent stay at the Holiday Inn Express and Suites Auburn! We strive to make sure we take care of each and every guest and they leave 100% satisfied. Again, thank you and we hope to serve you in the future! Sincerely, Stormie Cleveland... More 

Avondale Estates, Georgia
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 17, 2015

This is a standard Holiday Inn Express, on a very busy road, surrounded by gas stations & fast food joints. Rooms are nice, and the bed in our King suite was comfortable. Breakfast was perfectly fine, but nothing healthy available besides a few bannanas. Check in was less than stellar, with an indifferent employee who couldn't seem to operate the... More 

Was this review helpful? Yes
Stormie C, General Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear Gorwell, Thank you for taking the time to review your recent stay at the Holiday Inn Express and Suites Auburn. We strive to make sure every guest is 100% satisfied each and every stay. I want to apologize that your recent stay was lacking in a few areas. I have passed your comments on to each department to make... More 

Dothan, Alabama
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 15, 2015

There were some really great things about our stay. Overall, the hotel looked new and clean. The front desk staff were nice. The breakfast area, the next morning, was immaculate, the food was good, and the breakfast attendant was very attentive. The not so great - I had to keep asking and begging for a late check out. The staff... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Auburn, responded to this review

Dear ready_set_go6, Thanks so much for reviewing our hotel. I am happy to learn you like the staff service and breakfast selection that was served. However, I am sorry for any inconvenience the cleanliness of the room may have caused you. We will certainly discuss your comments with our staff. The feedback we receive from our valued guests, like you,... More 

Birmingham, Alabama
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

This hotel has recently been updated so everything is pleasantly clean and new! The staff were very friendly and accommodating for my needs. The breakfast bar had fresh fruit of strawberries with other nice fruits . The breakfast menu was complete.. I would stay here again .

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