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Candlewood Suites Alabaster

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1004 Balmoral Drive, Alabaster, AL 35007
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Candlewood Suites Alabaster
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Candlewood Suites Alabaster
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40 reviews from our community

Traveler rating
    21
    11
    5
    1
    2
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11
6
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Candlewood Suites Alabaster
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Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

Was this review helpful? Yes
Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More 

Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

This is a great place to stay. I would be glad to stay again. The staff was excellent and they were accomidating to every need. The rooms were extremely clean with very comfortable beds and a full kitchen. I was able to bring my pets, which made my stay even more enjoyable! Thanks to the whole staff!!

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

I recently went to visit family and stayed at the Candlewood Suites and could not have asked for a better a stay! The hotel was clean from the moment I walked through the door. From the inviting lobby to the spacious rooms, every need was met. The staff went out of there way to make me feel comfortable along with... More 

Was this review helpful? Yes 1
Knoxville, Tennessee
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2013

The Candlewood Suites in Alabaster was a very nice hotel. The area it is in was very nice with plenty of shops and places to eat all around it. The only problem was when I put the address of the hotel into my GPS-1004 Balmoral Drive in Alabaster- it didn't recognize it as valid address. I drove around looking for... More 

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear Guest : Thank you for your kind remarks about our hotel . I will share your review with our staff ,we always appreciate feedback from our guests . We are aware of the GPS issue and we are working on it . Because our hotel is fairly new and in a new development some GPS devices do not recognize... More 

Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

We stopped here for one night on our way to Florida. Didn't know anything about this chain, but there was not too much to choose from, so we took a chance. It was a very nice surprise, The rooms were clean and comfortable and had probably the best towels I have ever found in a motel or hotel. A pet... More 

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Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear nana2Ohio, Thank you for your kind review .We really appreciate feedback from our guests . As you point out ,Candlewood Suites is not a very well know brand ,but thanks to reviews like the one you submitted that will change . We are glad to be able to provide a nice surprise for a seasoned traveler such as yourself... More 

Pensacola, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

Hotel is in a good location, clean, and comfortable. Would have received 5 stars if not for two things. 1: We placed the "Trying to catch some Z's, quiet please" sign on the door, but that didnt stop someone from banging on the door at 930 am yelling "Housekeeping... Housekeeping... HOUSEKEEPING!" 2: Checkout time is noon, and they called our... More 

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Batesville, Arkansas
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 18, 2013

We stayed here only one night it was located in the perfect area not far form great places to eat and great places to shop. If we travel by throught this area will make sure we stay here................

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Southaven, Mississippi
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 1, 2013

My girlfriend and several of her colleagues stayed at the Candlewood Suites for seven nights in March, 2013. I joined her for a few days during the week. Overall we enjoyed the stay, but the staff gave us the runaround on what we thought was a fairly simple request. The room and the rest of the hotel was clean and... More 

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear JRZelazny, Thank you for taking time to tell us about your stay. I want to apologize on behalf of the hotel staff, especially the Front Desk attendants for not being able to accommodate your request. You are right, it is a simple request and we should have been able to make it happen. I am glad you enjoyed your... More 

Atlanta, Georgia
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed here for one night for a baseball tournament. Hotel was easy to find with lots of stores and places to eat nearby. The room was nice. We had A Queen suite with a kitchenette. Very spacious. We would definitely come back again.

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear MZlaud , Thank you for taking time to tell us about your stay. We greatly appreciate any feedback from our guests as we strive to offer great service for our great guests. Also, just like you said, we look forward seeing you again. Thank you! Costel Hofman , General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 3, 2013 via mobile

Maybe a little hard to get to, but worth the find for a budget friendly one night stay. Very clean. No smell. Coffee in the room but will need to supply your own breakfast. LOTS of good eating and shopping around. Would be good for any extended stay since they have full sized refrigs, stovetop and microwaves.

Was this review helpful? Yes
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Julia G , thank you for being our guests and for taking a few minutes to give us some feedback .I do appreciate and value all our guest comments. As you wrote, our hotel "Would be good for any extended stay since they have full-sized refrigorators, stove-tops and microwaves. " Once again thank you for your comments and we hope... More 

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