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All 1 Alabaster hotels

Candlewood Suites Alabaster

2.0 of 5 Hotel   |   1004 Balmoral Drive, Alabaster, AL 35007
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Ranked #1 of 1 hotels in Alabaster
A recent review
4 of 5 stars reviewed 3 weeks ago
parrothead43 Alabaster, Alabama
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31 people have reviewed this hotel

Traveler rating
    19
    7
    3
    1
    1
See reviews for
10
5
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Alabaster, Alabama
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently had reason to spend one night at Candlewood Suites. We arrived late at night and everyone we came in contact with was extremely nice, friendly and helpful. The only reason for a 4 out of 5 rating is that the bed in the room we stayed in was extremely hard and the floor in the kitchen area was sticky.... More

Was this review helpful? Yes
Costel H, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Hi Parrothead43 and thank you for your feedback. I am familiar with this situation and we did look into your floor issue after you departed. As it turns out, it was the cleaners that were used on the floors. We sincerely apologize for this inconvenience and the cleaners have since been switched out. We are happy you enjoyed your stay... More

Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

Was this review helpful? Yes
Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More

Pensacola, Florida
1 review
5 of 5 stars Reviewed January 15, 2014

This is a great place to stay. I would be glad to stay again. The staff was excellent and they were accomidating to every need. The rooms were extremely clean with very comfortable beds and a full kitchen. I was able to bring my pets, which made my stay even more enjoyable! Thanks to the whole staff!!

Was this review helpful? Yes
Nashville, Tennessee
1 review
5 of 5 stars Reviewed January 12, 2014

I recently went to visit family and stayed at the Candlewood Suites and could not have asked for a better a stay! The hotel was clean from the moment I walked through the door. From the inviting lobby to the spacious rooms, every need was met. The staff went out of there way to make me feel comfortable along with... More

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Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013

The Candlewood Suites in Alabaster was a very nice hotel. The area it is in was very nice with plenty of shops and places to eat all around it. The only problem was when I put the address of the hotel into my GPS-1004 Balmoral Drive in Alabaster- it didn't recognize it as valid address. I drove around looking for... More

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Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear Guest : Thank you for your kind remarks about our hotel . I will share your review with our staff ,we always appreciate feedback from our guests . We are aware of the GPS issue and we are working on it . Because our hotel is fairly new and in a new development some GPS devices do not recognize... More

Ohio
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2013

We stopped here for one night on our way to Florida. Didn't know anything about this chain, but there was not too much to choose from, so we took a chance. It was a very nice surprise, The rooms were clean and comfortable and had probably the best towels I have ever found in a motel or hotel. A pet... More

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Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear nana2Ohio, Thank you for your kind review .We really appreciate feedback from our guests . As you point out ,Candlewood Suites is not a very well know brand ,but thanks to reviews like the one you submitted that will change . We are glad to be able to provide a nice surprise for a seasoned traveler such as yourself... More

Pensacola, Florida
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

Hotel is in a good location, clean, and comfortable. Would have received 5 stars if not for two things. 1: We placed the "Trying to catch some Z's, quiet please" sign on the door, but that didnt stop someone from banging on the door at 930 am yelling "Housekeeping... Housekeeping... HOUSEKEEPING!" 2: Checkout time is noon, and they called our... More

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Batesville, Arkansas
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 18, 2013

We stayed here only one night it was located in the perfect area not far form great places to eat and great places to shop. If we travel by throught this area will make sure we stay here................

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Southaven, Mississippi
Contributor
15 reviews 15 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 1, 2013

My girlfriend and several of her colleagues stayed at the Candlewood Suites for seven nights in March, 2013. I joined her for a few days during the week. Overall we enjoyed the stay, but the staff gave us the runaround on what we thought was a fairly simple request. The room and the rest of the hotel was clean and... More

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear JRZelazny, Thank you for taking time to tell us about your stay. I want to apologize on behalf of the hotel staff, especially the Front Desk attendants for not being able to accommodate your request. You are right, it is a simple request and we should have been able to make it happen. I am glad you enjoyed your... More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed here for one night for a baseball tournament. Hotel was easy to find with lots of stores and places to eat nearby. The room was nice. We had A Queen suite with a kitchenette. Very spacious. We would definitely come back again.

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear MZlaud , Thank you for taking time to tell us about your stay. We greatly appreciate any feedback from our guests as we strive to offer great service for our great guests. Also, just like you said, we look forward seeing you again. Thank you! Costel Hofman , General Manager More

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Additional Information about Candlewood Suites Alabaster

Also Known As:
Candlewood Suites Alabaster Hotel
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood
Alabaster Candlewood Suites
Address: 1004 Balmoral Drive, Alabaster, AL 35007
Phone Number:
Location: United States > Alabama > Alabaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Alabaster
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Alabaster 2*
Official Description (provided by the hotel):
Welcome to the Candlewood Suites extended stay hotel in Alabaster, AL. Ideally situated in downtown Alabaster, Alabama, our choice extended stay hotel near Shelby Baptist Medical Center provides guests with comfortable accommodations and easy access to exciting Alabama attractions and leading area businesses. Long term guests of our Alabaster, Alabama hotel can enjoy shopping at the Riverchase Galleria Mall, sightseeing in nearby Birmingham or picnicking at Oak Mountain State Park. Headlining concerts at the Verizon Wireless Music Center and special programs at the American Village are less than nine miles from our pet friendly accommodations. Business-oriented travelers appreciate our lodgings near the Birmingham International Airport and downtown Birmingham, Alabama. In order to meet the professional needs of our guests, we provide an on-site, 24-hour business center with copy, print and fax services, as well as free high-speed, wired and wireless Internet access throughout the entire hotel. During your stay, we hope you will enjoy relaxing in one of our spacious suites featuring over-sized executive work desks and kitchens with full-size appliances. A well-equipped fitness center, free laundry facilities and a convenience store are also available for your convenience. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today. ... more   less 
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