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Candlewood Suites Alabaster

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1004 Balmoral Drive, Alabaster, AL 35007
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Candlewood Suites Alabaster
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39 reviews from our community

Traveler rating
    21
    10
    5
    1
    2
See reviews for
11
6
6
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (8)
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Birmingham, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 19, 2015 via mobile

We had 6 rooms for bridesmaids to stay. Everything was exactly as I requested! The gift baskets I left for each girl were put in their rooms and were just as I left them. The price was certainly nice too!

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Southwest Gulf Coast, Florida
Senior Contributor
31 reviews 31 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 12, 2015

The hotels' location was very good for our purposes, however, it would be difficult to find your way there without GPS or knowledge of the area. We have stayed in a different Candlewood in Birmingham in a queen suite and the bedroom was a separate room from the living/kitchen area. At this property, it is all one room and not... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear puffkitten, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked the location. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The... More 

Plymouth, United Kingdom
Top Contributor
93 reviews 93 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel is quite easy to see from the main road but the actual entrance wasn't well signposted but as the parking was free no need to dwell on getting there. We were very warmly welcomed by Gabby. Having checked in she gave us lots of information about the hotel, all pretty standard. But after she gave us directions to... More 

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Mobile, Alabama
Top Contributor
66 reviews 66 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed at this hotel last week while attending a conference. I didn't realize when I made the reservation that this is "an extended stay hotel" and does not serve a continental breakfast so travelers need to be aware of that. There was a small kitchenette in the room with a two burner stove top but no oven, a microwave, refrigerator... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear EjayMobile_Alabama, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff nice and friendly and our location convenient for your needs.... More 

Alabaster, Alabama, United States
Top Contributor
64 reviews 64 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2014

Needed a quiet place to study. Since this is the only hotel in my home town, I decided to give it a try. Rates are very reasonable considering you get a suite. Microwaves, dishwasher, dishes and full size refrigerator in every room. Very quiet. Although it resides behind a major shopping area, and considering the police presence in Alabaster, this... More 

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West Palm Beach, Florida
Top Contributor
58 reviews 58 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 5, 2014

This is not a review of the hotel property per se (although I have stayed there before). I wanted to commend an employee who went, in mmy opinion, above and beyond for a priority club member. I needed to fax (yeah, who does that anymore?) some papers to my financial institution. I had long since got rid of my fax... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2014

My wife and I just stayed three nights for a wedding. The room was clean and neat and stocked with everything we need. The only reason I'm not giving it a five star rating is because the final recliner is pretty worn. We accidentally left a blanket on the bed and when we called about it the staff immediately acknowledged... More 

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1 review
1 of 5 stars Reviewed May 25, 2014

Bathroom toilet and shower were filthy. Sheets looked as if they hadn't been changed, dust all over furniture, unfriendly staff and dog feces all over grounds. I would not stay here again or suggest anyone to stay here.

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Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Oh behalf of the staff at Candlewood Suites, we sincerely apologize for any inconveniences you experienced at the hotel. We take great pride in our staff''s attention to detail and this is one of less than a handful of poor housekeeping reviews we have ever received in our 5 years operating. However, one poor review is one is too many.... More 

Alabaster, Alabama
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 23, 2014

Recently had reason to spend one night at Candlewood Suites. We arrived late at night and everyone we came in contact with was extremely nice, friendly and helpful. The only reason for a 4 out of 5 rating is that the bed in the room we stayed in was extremely hard and the floor in the kitchen area was sticky.... More 

Was this review helpful? Yes 1
Costel H, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Hi Parrothead43 and thank you for your feedback. I am familiar with this situation and we did look into your floor issue after you departed. As it turns out, it was the cleaners that were used on the floors. We sincerely apologize for this inconvenience and the cleaners have since been switched out. We are happy you enjoyed your stay... More 

Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

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Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More 

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