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Candlewood Suites Alabaster

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1004 Balmoral Drive, Alabaster, AL 35007
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Candlewood Suites Alabaster
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45 Reviews from our TripAdvisor Community

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Traveler rating
    24
    12
    6
    1
    2
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13
6
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (11)
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Saint Louis, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stopped here on my way down to Destin, FL from St. Louis, MO. Staff was courteous, hotel is up to date, right off the highway, but far enough from all the noise, tons of places to eat, and most importantly, very clean. I would recommend to anyone.

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Houston, Texas
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 7, 2015

I stayed in a 1 bedroom suite with a sleeper sofa. The room was spacious, clean, and well maintained. The kitchen had full size fridge, microwave, 2 burner stove, dishwasher and garbage disposal. The only drawback is since it is an extended stay hotel housekeeping only comes once a week, however for the rate or 120.00/night it should be included... More 

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Owensboro, Kentucky
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 15, 2015

I had a rewards night coming my way so I used it here on our way to Panama city Beach. I never stayed at one of their properties before so we did. It was nice and clean with a 2 burner stove, a dishwasher and a full sized fridge. The staff I interacted with kind and courteous. I would definitely... More 

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Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 27, 2015

This was a nice hotel and conveniently located off the highway. It's very close to a good barbecue restaurant. The only problem that I encountered was an alleged phone call from corporate stating that I was entitled to a refund and that they needed my credit card info. Sounded like a scam, so be careful!

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IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear Strifez28, Thank you for taking time to post a review of our property. I am happy you had a good experience in our hotel and found our location to be good and convenient. On the other hand, I am sorry for any inconveniences which occurred. We hope to have the honor of serving you again should your travels bring... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Very upscale & modern! I was expecting a mini kitchenette and got a full size kitchen with full size refrigerator. Extremely great deal for the price. The front desk staff was very hospitable. The rooms were spacious and clean. This hotel provides free DVD movies at the front desk for guests use absolutely free and no limit. The best part... More 

Was this review helpful? Yes 1
Hendersonville, North Carolina
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 11, 2015

I could have stayed a week. The room was smooth with a DVD microwave and flat screen TV. The honor system store had great supplies. There is a Walmart in the parking lot. The after noon front desk person had the patience of job.

Was this review helpful? Yes 1
Birmingham, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 19, 2015 via mobile

We had 6 rooms for bridesmaids to stay. Everything was exactly as I requested! The gift baskets I left for each girl were put in their rooms and were just as I left them. The price was certainly nice too!

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Southwest Gulf Coast, Florida
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 12, 2015

The hotels' location was very good for our purposes, however, it would be difficult to find your way there without GPS or knowledge of the area. We have stayed in a different Candlewood in Birmingham in a queen suite and the bedroom was a separate room from the living/kitchen area. At this property, it is all one room and not... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear puffkitten, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked the location. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The... More 

Plymouth, United Kingdom
Level Contributor
113 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel is quite easy to see from the main road but the actual entrance wasn't well signposted but as the parking was free no need to dwell on getting there. We were very warmly welcomed by Gabby. Having checked in she gave us lots of information about the hotel, all pretty standard. But after she gave us directions to... More 

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Mobile, Alabama
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed at this hotel last week while attending a conference. I didn't realize when I made the reservation that this is "an extended stay hotel" and does not serve a continental breakfast so travelers need to be aware of that. There was a small kitchenette in the room with a two burner stove top but no oven, a microwave, refrigerator... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear EjayMobile_Alabama, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff nice and friendly and our location convenient for your needs.... More 

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