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All 1 Alabaster hotels

Candlewood Suites Alabaster

2.0 of 5 Hotel   |   1004 Balmoral Drive, Alabaster, AL 35007
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Ranked #1 of 1 Hotels in Alabaster
A recent review
3 of 5 stars Reviewed July 27, 2014
EjayMobile_Alabama Mobile, Alabama
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36 reviews from our community

Traveler rating
    20
    9
    4
    1
    2
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10
5
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Mobile, Alabama
Top Contributor
53 reviews 53 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed at this hotel last week while attending a conference. I didn't realize when I made the reservation that this is "an extended stay hotel" and does not serve a continental breakfast so travelers need to be aware of that. There was a small kitchenette in the room with a two burner stove top but no oven, a microwave, refrigerator... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear EjayMobile_Alabama, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff nice and friendly and our location convenient for your needs.... More

Alabaster, Alabama, United States
Top Contributor
53 reviews 53 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 25, 2014

Needed a quiet place to study. Since this is the only hotel in my home town, I decided to give it a try. Rates are very reasonable considering you get a suite. Microwaves, dishwasher, dishes and full size refrigerator in every room. Very quiet. Although it resides behind a major shopping area, and considering the police presence in Alabaster, this... More

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West Palm Beach, Florida
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 5, 2014

This is not a review of the hotel property per se (although I have stayed there before). I wanted to commend an employee who went, in mmy opinion, above and beyond for a priority club member. I needed to fax (yeah, who does that anymore?) some papers to my financial institution. I had long since got rid of my fax... More

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 26, 2014

My wife and I just stayed three nights for a wedding. The room was clean and neat and stocked with everything we need. The only reason I'm not giving it a five star rating is because the final recliner is pretty worn. We accidentally left a blanket on the bed and when we called about it the staff immediately acknowledged... More

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1 review
1 of 5 stars Reviewed May 25, 2014

Bathroom toilet and shower were filthy. Sheets looked as if they hadn't been changed, dust all over furniture, unfriendly staff and dog feces all over grounds. I would not stay here again or suggest anyone to stay here.

Was this review helpful? Yes
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Oh behalf of the staff at Candlewood Suites, we sincerely apologize for any inconveniences you experienced at the hotel. We take great pride in our staff''s attention to detail and this is one of less than a handful of poor housekeeping reviews we have ever received in our 5 years operating. However, one poor review is one is too many.... More

Alabaster, Alabama
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 23, 2014

Recently had reason to spend one night at Candlewood Suites. We arrived late at night and everyone we came in contact with was extremely nice, friendly and helpful. The only reason for a 4 out of 5 rating is that the bed in the room we stayed in was extremely hard and the floor in the kitchen area was sticky.... More

Was this review helpful? Yes 1
Costel H, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Hi Parrothead43 and thank you for your feedback. I am familiar with this situation and we did look into your floor issue after you departed. As it turns out, it was the cleaners that were used on the floors. We sincerely apologize for this inconvenience and the cleaners have since been switched out. We are happy you enjoyed your stay... More

Bowling Green, Kentucky
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

Was this review helpful? Yes
Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More

Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

This is a great place to stay. I would be glad to stay again. The staff was excellent and they were accomidating to every need. The rooms were extremely clean with very comfortable beds and a full kitchen. I was able to bring my pets, which made my stay even more enjoyable! Thanks to the whole staff!!

Was this review helpful? Yes 1
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014

I recently went to visit family and stayed at the Candlewood Suites and could not have asked for a better a stay! The hotel was clean from the moment I walked through the door. From the inviting lobby to the spacious rooms, every need was met. The staff went out of there way to make me feel comfortable along with... More

Was this review helpful? Yes 1
Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 29, 2013

The Candlewood Suites in Alabaster was a very nice hotel. The area it is in was very nice with plenty of shops and places to eat all around it. The only problem was when I put the address of the hotel into my GPS-1004 Balmoral Drive in Alabaster- it didn't recognize it as valid address. I drove around looking for... More

Was this review helpful? Yes 1
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Dear Guest : Thank you for your kind remarks about our hotel . I will share your review with our staff ,we always appreciate feedback from our guests . We are aware of the GPS issue and we are working on it . Because our hotel is fairly new and in a new development some GPS devices do not recognize... More

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Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Drive, Alabaster, AL 35007
Phone Number:
Location: United States > Alabama > Alabaster
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Alabaster 2*
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Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites

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