We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites Alabaster

2.0 of 5 1004 Balmoral Drive, Alabaster, AL 35007
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Candlewood Suites Alabaster
Professional photos View all
Browse nearby
Candlewood Suites Alabaster
Write a Review

38 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Southwest Gulf Coast, Florida
Senior Contributor
26 reviews 26 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotels' location was very good for our purposes, however, it would be difficult to find your way there without GPS or knowledge of the area. We have stayed in a different Candlewood in Birmingham in a queen suite and the bedroom was a separate room from the living/kitchen area. At this property, it is all one room and not... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear puffkitten, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is very nice to know that you liked the location. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The... More 

Plymouth, United Kingdom
Top Contributor
90 reviews 90 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed October 10, 2014

The hotel is quite easy to see from the main road but the actual entrance wasn't well signposted but as the parking was free no need to dwell on getting there. We were very warmly welcomed by Gabby. Having checked in she gave us lots of information about the hotel, all pretty standard. But after she gave us directions to... More 

Was this review helpful? Yes
Mobile, Alabama
Top Contributor
57 reviews 57 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 27, 2014

Stayed at this hotel last week while attending a conference. I didn't realize when I made the reservation that this is "an extended stay hotel" and does not serve a continental breakfast so travelers need to be aware of that. There was a small kitchenette in the room with a two burner stove top but no oven, a microwave, refrigerator... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Dear EjayMobile_Alabama, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff nice and friendly and our location convenient for your needs.... More 

Alabaster, Alabama, United States
Top Contributor
53 reviews 53 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 25, 2014

Needed a quiet place to study. Since this is the only hotel in my home town, I decided to give it a try. Rates are very reasonable considering you get a suite. Microwaves, dishwasher, dishes and full size refrigerator in every room. Very quiet. Although it resides behind a major shopping area, and considering the police presence in Alabaster, this... More 

Was this review helpful? Yes
West Palm Beach, Florida
Top Contributor
52 reviews 52 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 5, 2014

This is not a review of the hotel property per se (although I have stayed there before). I wanted to commend an employee who went, in mmy opinion, above and beyond for a priority club member. I needed to fax (yeah, who does that anymore?) some papers to my financial institution. I had long since got rid of my fax... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 26, 2014

My wife and I just stayed three nights for a wedding. The room was clean and neat and stocked with everything we need. The only reason I'm not giving it a five star rating is because the final recliner is pretty worn. We accidentally left a blanket on the bed and when we called about it the staff immediately acknowledged... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed May 25, 2014

Bathroom toilet and shower were filthy. Sheets looked as if they hadn't been changed, dust all over furniture, unfriendly staff and dog feces all over grounds. I would not stay here again or suggest anyone to stay here.

Was this review helpful? Yes
Costel H, General Manager at Candlewood Suites Alabaster, responded to this review

Oh behalf of the staff at Candlewood Suites, we sincerely apologize for any inconveniences you experienced at the hotel. We take great pride in our staff''s attention to detail and this is one of less than a handful of poor housekeeping reviews we have ever received in our 5 years operating. However, one poor review is one is too many.... More 

Alabaster, Alabama
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 23, 2014

Recently had reason to spend one night at Candlewood Suites. We arrived late at night and everyone we came in contact with was extremely nice, friendly and helpful. The only reason for a 4 out of 5 rating is that the bed in the room we stayed in was extremely hard and the floor in the kitchen area was sticky.... More 

Was this review helpful? Yes 1
Costel H, Guest Relations Manager at Candlewood Suites Alabaster, responded to this review

Hi Parrothead43 and thank you for your feedback. I am familiar with this situation and we did look into your floor issue after you departed. As it turns out, it was the cleaners that were used on the floors. We sincerely apologize for this inconvenience and the cleaners have since been switched out. We are happy you enjoyed your stay... More 

Bowling Green, Kentucky
5 reviews 5 reviews
5 of 5 stars Reviewed February 17, 2014

This hotel is like home away from home. Hotel Staff makes it a point to know you by name. Every guest is important to them and treated like family. Your comfort and safety is taken seriously. They have a well stocked pantry. If forgot something at home they probably have it. Its a great place to stay.

Was this review helpful? Yes
Costel H, Front Office Manager at Candlewood Suites Alabaster, responded to this review

Thank you so much for your kind words, Rick! We strive to make our guests feel more than just comfortable, we want you to feel like family. Your positive feedback let's us know that we are doing just that! We look forward to welcoming you home again soon! More 

Pensacola, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

This is a great place to stay. I would be glad to stay again. The staff was excellent and they were accomidating to every need. The rooms were extremely clean with very comfortable beds and a full kitchen. I was able to bring my pets, which made my stay even more enjoyable! Thanks to the whole staff!!

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Candlewood Suites Alabaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Alabaster

Address: 1004 Balmoral Drive, Alabaster, AL 35007
Phone Number:
Location: United States > Alabama > Alabaster
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Alabaster 2*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Agoda, Expedia, Hotels.com, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Candlewood Suites Alabaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Alabaster Hotel Alabaster
Alabaster Candlewood Suites

45 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (3)
Room/suite (2)
Bathroom (1)

Management photos: Courtesy of the property manager

All management photos (42)
Room/suite (17)
Dining (4)
Hotel & grounds (11)
Business center/function rooms (2)
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay