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Willard InterContinental Washington

4.5 of 5 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
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Certificate of Excellence 2014
Willard InterContinental Washington
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Willard InterContinental Washington
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1,315 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
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There are newer reviews for Willard InterContinental Washington
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Top Contributor
65 reviews 65 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were elegant, the staff friendly and helpful. Rooms facing the street can be noisy, those facing the interior courtyard are quieter. The location is perfect for a tour of the White House and is just a few blocks from the metro station.

Was this review helpful? Yes 1
Seattle, Washington
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Willard is like stepping back in time a half century or more, while keeping one foot in today's world. Decor and staff are top-rate, and the location cannot be beaten. The desk and concierge staff just make the things that need to happen happen, and do so cheerfully. It is pricey, no doubt, but there are many places in... More

Was this review helpful? Yes 1
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Willard during a conference for 5 nights and despite how incredibly busy the hotel was, the service was incredible, the staff (maid, front desk, bellman, door men, etc) were amazing. During my stay there, the manager of the hotel checked in with my everyday to make sure I was ok. Location: walking distance to the White... More

Was this review helpful? Yes
Summit, New Jersey
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Our preferred choice of DC hotels - always excellent service, friendly staff and comfortable rooms. Great location for sightseeing and all that DC has to offer. More traditional furnishings than some of their newer competitors. Finally, great bar if you can secure a spot - popular with locals and visitors.

Was this review helpful? Yes 1
Top Contributor
69 reviews 69 reviews
69 hotel reviews
1,132 helpful votes 1,132 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Willard in WDC now gives Japan#1 service and care at this only. It is the only the second USA hotel that I have seen this service and care in the United States. This hotel has great U.S. history along with the WHO's WHO's nationally/internationally. When you stay here, you will never know who will be there at the time.... More

Was this review helpful? Yes 4
Top Contributor
138 reviews 138 reviews
86 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We very much enjoyed our stay here. A lovely historic hotel with friendly staff. My only bugbear was the wifi which did not work well for me at all. We had one dinner at the Cafe Du Parc and it was excellent made even better by the friendly staff. Our room was beautiful and we had everything we wanted. The... More

Was this review helpful? Yes
Appleton, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked through a discount site and wonder if this is why we were treated as follows: 1. Arrived at 3 pm to check in. Told our room is cleaned, but waiting for a manager to inspect and approve. After 20 minutes, no update, so we went to eat. At 430 pm, we went to the desk. The clerk said I... More

Was this review helpful? Yes 3
GM_the-willard, Manager at Willard InterContinental Washington, responded to this review

Dear Dr. Keith, Thank you so much for taking my call yesterday. It was a joy to talk to you and its through feedback like yours that helps our hotel to get better. I look forward to seeing you back at the Willard in the near future. Sincerely yours, James Ryan Hotel Manager More

Portland, Oregon
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This was the first "five-star" hotel my wife and I have ever stayed in, and we were looking forward to the experience. We stayed at the Willard for a week near the end of September. First of all, as far as location goes, it does not get any better than this. From our window, we could see tours of the... More

Was this review helpful? Yes 1
Hong Kong
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose the Willard mostly because of it's great location, walking distance from all sites in DC. No need for taxis or public transit...and we had our 16 month old daughter with us. Reception: excellent, fast and well informed. Restaurants: We ate several times at the very cosy outdoor terrace resto in front of the hotel as well as another... More

Was this review helpful? Yes
San Francisco, California
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

FIrst off, if I were staying at a Motel 6 or a Comfort Inn, this would be a 4-star review. However, with the price of the hotel and the standards that I would think are in place - I expect a lot more and was definitely disappointed this time around. In order: 1. Check-in time is 3:00 PM. I got... More

Was this review helpful? Yes 5
GM_the-willard, Manager at Willard InterContinental Washington, responded to this review

Dear Abnegazar, Thank you for taking the time to let me know about your recent stay with us at the Willard InterContinental. I am very disappointed to read your feedback and for this I do sincerely apologize. Based on your past experiences and the reputation of our establishment, we certainly failed to deliver a world class experience and this is... More

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Hotel Summarization (Beta)

What travelers say

  • White House(96)
  • Room service(22)
  • Great location(19)
  • Very good(8)
  • National Mall(8)
  • Cafe du parc(7)
  • Pennsylvania Avenue(5)
  • Front desk staff(3)

Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

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Two Double Bed Superior Room (Pre-Renovation) (83)

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