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Willard InterContinental Washington

4.5 of 5 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
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Certificate of Excellence 2014
Willard InterContinental Washington
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Willard InterContinental Washington
Willard InterContinental Washington
Willard InterContinental Washington
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1,452 reviews from our community

Traveler rating
    982
    336
    90
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    16
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379
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316
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
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  • Mar-May only
    (294)
  • Jun-Aug only
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    (338)
  • Dec-Feb only
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Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I've stayed in several historic landmark hotels, and I was worried that the rooms would be dated and the service a bit out of touch. But I booked a room anyway because I was attending a conference at the Willard. What a pleasant surprise! The staff were all helpful and our room was large and beautiful. We had to settle... More 

Was this review helpful? Yes
Perth, Western Australia, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

grand hotel in great location. Very much for corporate customers and as leisure travellers not felt a warm welcome. Staff very sterile. Would not stay again nor recommend to family and friends. As an ambassador member no acknowledge or upgrade offered. Enjoyed Washington thou.

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

If you are looking for a bit of luxury and history in the heart of DC, The Willard Hotel is the place for you. It's right next to the White House and a short walk to all the museums and monuments. Excellent service and a lovely venue! Only drawbacks: frequent site for visiting dignitaries, which can cause inconveniences for mere... More 

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Jersey, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Surprised on the upside. We stayed 3 nights. Rooms were a good size and although it was busy, it was a very quiet hotel. Clearly it is not a modern hotel with some great history but don't let that put you off. The position was great, next to the White House, some of the best restaurants and shops. Museums are... More 

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Southeastern, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband wanted to stay here because of the hotel's history. While I agree that the hotel is beautiful and historical, I was nervous about staying here with our children, ages 10 and 13. We stayed here during Valentine's weekend 2015, which was also President's weekend this year. We did not eat at the restaurants or the bar. They were... More 

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Omaha, Nebraska
Contributor
20 reviews 20 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a wonderful hotel and the service is great but there were a few kinks. We stayed in a junior suite for 4 nights with 2 adults and 2 kids ages 11 and 13. First the bad then the good: 1. The beds are SEVERELY sagging in the middle. The foam pillowtops have a large depression and sleeping in... More 

Was this review helpful? Yes 1
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review

Thank you for staying with us. We appreciate your feedback and will take the appropriate actions needed to up our game. I am delighted you enjoyed the history, restaurant and bar. It was a historically cold weekend! Our business is the world of details and we take your comments as a gift which enables us to do better each day.... More 

Idyllwild, California
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From check-in to check-out, the Willard was nothing less than Perfect. The location...Perfect; the staff (yes all of them)...Perfect; the room....Perfect; the lounge...Perfect. The Willard just added to the whole trip and the "DC" experience, realizing that we didn't spend much time at the hotel trying to take in a much of DC that we could. We'll definitely stay at... More 

Was this review helpful? Yes 2
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review

On behalf of the entire staff, thank you so much for your generous words. When I hear words like yours about the staff, I can't avoid being so proud of being part of the team that cares so much abut our guests. The word perfect is very kind and we are delighted we were part enablers of a great DC... More 

Panama City, Florida
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Second visit to the Willard and from the bellman to the front desk-- 5 star service. The rooms are spacious and well maintained. Centrally located and the banquet staff were very professional. A great hotel for a business meeting or even a family vacation.

Was this review helpful? Yes 3
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review

I personally love Panama City in Florida and the whole gulf coast, especially when it is snowing in March over here! Thank you for visiting us again and I am thrilled our service levels were up to par again. We have a great mix of business from all over the country and world and for so many different reason. We... More 

Clarksburg, West Virginia
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently visited DC with a friend of mine who had a work event in town, the event was held at the Willard and we had a room there for the night as well. This hotel is beautiful, elegant, and historic. Pros: The rooms are lovely, and large. The staff was very friendly, quick to assist. Every inch of the... More 

Was this review helpful? Yes 2
Adelaide, Australia
Top Contributor
105 reviews 105 reviews
27 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

I was really looking forward to staying at this hotel, I solely booked it by the Trip adviser reviews and such positive comments. We arrived early on the day of our booking due to having a White House Tour commencing at 8.30am. Due to traffic hold up's and weather we were running late, as the security point for the Tour... More 

Was this review helpful? Yes 2
PatrickBirchall, General Manager at Willard InterContinental Washington, responded to this review

I am delighted we did not sell your rental or take it for a joy ride (just trying to find a little humor after we really dropped the ball). Honestly I am extremely embarrassed by the confusion and lack of communication (understanding) on our behalf. I hope you enjoyed the visit to the President's residence and the city. I am... More 

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Hotel Summarization (Beta)

What travelers say

  • White House(69)
  • Room service(15)
  • Great location(14)
  • Very good(8)
  • National Mall(4)

Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc
Hotel Style:
#2 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Romantic Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#13 Business Hotel in Washington DC

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