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Willard InterContinental Washington

4.5 of 5 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
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Certificate of Excellence 2014
Willard InterContinental Washington
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Willard InterContinental Washington
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1,307 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
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Fort Lauderdale, Florida
2 reviews
5 of 5 stars Reviewed yesterday NEW

I LOVE LOVE LOVE this hotel. The historical building is just gorges. ALL the staff were so helpful and friendly. Front desk agent Ali, hostess Soo, bellboy Samual and Chef Arjun are rock stars!!! Cafe de Parc is a must!!! All the servers were fun to talk to and provided excellent service. They made me feel so welcomed here. And... More

Was this review helpful? Yes
Washington DC
Top Contributor
84 reviews 84 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

There may be minor flaws with this hotel in terms of service -- some of the staff can come off as apathetic to guest relations, seemingly because the hotel is just that special and has been for a very long time and as such the attitude at times, feels a bit, well, apathetic as I mentioned above. But in terms... More

Was this review helpful? Yes 1
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Willard Intercontinental is a treasure from the past that has been through bad times and good. Once the hotel of Presidents and notables in the mid 19th Century, it had a legacy of prestige, boasting that President Lincoln spent his Inaugural days here with his family. They even have a "mini museum" in the hotel which displays the bill... More

Was this review helpful? Yes 1
Top Contributor
65 reviews 65 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms were elegant, the staff friendly and helpful. Rooms facing the street can be noisy, those facing the interior courtyard are quieter. The location is perfect for a tour of the White House and is just a few blocks from the metro station.

Was this review helpful? Yes 1
Seattle, Washington
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The Willard is like stepping back in time a half century or more, while keeping one foot in today's world. Decor and staff are top-rate, and the location cannot be beaten. The desk and concierge staff just make the things that need to happen happen, and do so cheerfully. It is pricey, no doubt, but there are many places in... More

Was this review helpful? Yes 1
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Willard during a conference for 5 nights and despite how incredibly busy the hotel was, the service was incredible, the staff (maid, front desk, bellman, door men, etc) were amazing. During my stay there, the manager of the hotel checked in with my everyday to make sure I was ok. Location: walking distance to the White... More

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Summit, New Jersey
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Our preferred choice of DC hotels - always excellent service, friendly staff and comfortable rooms. Great location for sightseeing and all that DC has to offer. More traditional furnishings than some of their newer competitors. Finally, great bar if you can secure a spot - popular with locals and visitors.

Was this review helpful? Yes 1
Top Contributor
69 reviews 69 reviews
69 hotel reviews
1,140 helpful votes 1,140 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Willard in WDC now gives Japan#1 service and care at this only. It is the only the second USA hotel that I have seen this service and care in the United States. This hotel has great U.S. history along with the WHO's WHO's nationally/internationally. When you stay here, you will never know who will be there at the time.... More

Was this review helpful? Yes 5
Top Contributor
138 reviews 138 reviews
86 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We very much enjoyed our stay here. A lovely historic hotel with friendly staff. My only bugbear was the wifi which did not work well for me at all. We had one dinner at the Cafe Du Parc and it was excellent made even better by the friendly staff. Our room was beautiful and we had everything we wanted. The... More

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Appleton, Wisconsin
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked through a discount site and wonder if this is why we were treated as follows: 1. Arrived at 3 pm to check in. Told our room is cleaned, but waiting for a manager to inspect and approve. After 20 minutes, no update, so we went to eat. At 430 pm, we went to the desk. The clerk said I... More

Was this review helpful? Yes 3
GM_the-willard, Manager at Willard InterContinental Washington, responded to this review

Dear Dr. Keith, Thank you so much for taking my call yesterday. It was a joy to talk to you and its through feedback like yours that helps our hotel to get better. I look forward to seeing you back at the Willard in the near future. Sincerely yours, James Ryan Hotel Manager More

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Hotel Summarization (Beta)

What travelers say

  • White House(96)
  • Room service(22)
  • Great location(19)
  • Very good(9)
  • Cafe du parc(8)
  • National Mall(8)
  • Pennsylvania Avenue(5)
  • Front desk staff(3)

Additional Information about Willard InterContinental Washington

Address: 1401 Pennsylvania Ave. NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Willard InterContinental Washington 4.5*
Number of rooms: 335
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Also Known As:
Willard Intercontinental Washington Hotel Washington Dc
Intercontinental Washington Dc
Intercontinental Hotel Washington Dc

816 photos of this hotel

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The Hotel (36)
Two Double Bed Superior Room (Pre-Renovation) (83)

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Room/suite (26)
Dining (4)
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Hotel & grounds (22)
Other (30)
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