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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel

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2100 Massachusetts Avenue NW, Washington DC, DC 20008
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The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
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1,164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel
See the most recent reviews
Washington DC, District of Columbia
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a wonderful location, in the middle of Embassy Row and just blocks from Dupont Circle and the restaurants on P Street, as well as the Dupont Circle metro. You can feel the history in the building as you step in the lobby and wander the halls. Unfortunately, some of the details in the hotel need a... More 

Was this review helpful? Yes
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

Thank you for taking the time to share your experience at The Fairfax at Embassy Row with us. We are thrilled that you appreciated the historic feel of our hotel and also are grateful for your gift of feedback on areas that need our attention. We look forward to having you as a guest in the future and we thank... More 

Painesville, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our arrival was very early in the morning. We expected to have to wait for a few hours before our room was ready. Sonnelle Gonzales, however, came to the rescue. She found a room very quickly for us, allowing us the opportunity to relax in the comfort of our room instead before we spent time walking around DC. Throughout our... More 

Was this review helpful? Yes 1
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

Thank you for letting us know about your recent visit to Washington, DC! Your kind acknowledgement of the staff at The Fairfax at Embassy Row will let them know what a wonderful impression they have made on you. It was pleasure to welcome you as guests to our hotel and we can’t wait to greet you again in the future. More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel. Fantastic buffet breakfast. A bit pricey. Great location on Embassy Row/Dupont Circle. Left wake-up call for 7 A.M. Called at 4:45 A.M. Complained to Manager on duty and asked for room to be complimentary. She refused because made reservation through Hotwire.

Was this review helpful? Yes 2
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

We do apologize for any inconveniences that you experienced while staying with us, and will use your comments to further enhance our training in providing the utmost in customer service. Thank you for sharing your experience and we hope to have a future opportunity to welcome you back. More 

Florence, Italy
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Finding a good hotel in DC is not difficult...but finding a good one whitin a reasonable price....wow good luck! We tried this one this time and finally we were not disappointed. Grat service all arpund great room and great shower...it is DC so prices are what they are if you want to stay in the center..but at least here you... More 

Was this review helpful? Yes 2
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

Thank you so much for your kind comments and for mentioning the convenient location of The Fairfax at Embassy Row. We’re pleased that you chose to stay with us and were fully impressed with your stay. We hope to continue to welcome you back and we thank you for your kind review. More 

Durham, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our family made the trek to D.C. to attend a wedding and a family gathering and we arrived to the property in great spirits. The hotel appears clean and it is located in a prime area of the District, however the problems began at check-in. I received a cold reception and was told that the room and the upper floors... More 

Was this review helpful? Yes 2
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

Thank you for taking the time to share your comments with us. We do appreciate you bringing the issues to our attention that detracted from your stay. Our hotel is a 100% smoke-free facility, and in order to continue to create an enjoyable experience for future guests, a cleaning fee is assessed when our policy is not adhered to. We... More 

Charleston
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed at the Fairfax at Embassy row. The hotel is in an excellent location for walking and eating but in order to visit the museums and monuments it is better to take the metro, drive, or use uber as the walk could be rather lengthy. The staff at check in were efficient kind and extremely helpful as they... More 

Was this review helpful? Yes
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

How nice that your recent stay with us provided you with a fun and convenient experience for the whole family! It was an absolute delight to welcome everyone to The Fairfax at Embassy Row and we appreciate your kind words regarding our staff and accommodations. We hope that you will be able to join us again in the future and... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is very clean, well maintained and in a very nice neighborhood. The rooms were comfortable, clean and high end linens. The biggest complaint was that overtime I had to deal with the service there, front desk or restaurant it was very clumsy. The staff was nice but clearly are not managed well. Nobody can make decisions, they are... More 

Was this review helpful? Yes 1
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

We’re so pleased that our central location and luxurious accommodations provided you with a comfortable stay in Washington, DC. We do offer our sincerest apologies for any miscommunications or missteps in service during your stay. Our guests are our primary focus and we regret that your stay did not reflect that. Your comments will be shared with our staff in... More 

McLean, Virginia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family and guests had a lovely experience. Location was primary in selection and it was indeed prima. The staff were friendly, attentive and competent. Everyone found the accommodations quite nice, with no problems. Our private brunch was delicious, set up early, and well attended to. The bar took cheerful care of our happy group. And somehow the hotel arranged... More 

Was this review helpful? Yes
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

We love it when things like the weather work in our favor! Thank you so much for your kind comments regarding your recent stay at The Fairfax at Embassy Row. Our dedicated staff work hard to fully impress our guests and we’re pleased that your stay was made extra special by their efforts. It would be our pleasure to welcome... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay at the fairfax hotel was excellent. The service was wonderful and everyone was friendly and helpful from greeting me every time I went in and out the door to telling me which places were the best to eat and visit. I received outstanding service from Sonnelle Gonzales in particular. She was aways very friendly and caring making sure... More 

Was this review helpful? Yes
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

It’s always wonderful to learn that a guest will return based on the excellent service that they received while at The Fairfax at Embassy Row. We’re delighted that your recent stay was so enjoyable and we thank you for acknowledging a particular staff member, as well. We look forward to welcoming you back very soon and we thank you for... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Decent room. Good location. That's it. Bartender can't mix a drink including a simple Manhattan and whiskey sour. Didn't know the difference between an IPA and wheat beer. Restaurant couldn't handle 22 person dinner with no one else in the room. Three members got their food 25 minutes after everyone else and it wasn't special orders. Waiter mixed Zinfandel and... More 

Was this review helpful? Yes 1
FairfaxatEmbassyRow, General Manager at The Fairfax at Embassy Row, a Starwood Luxury Collection Hotel, responded to this review

It’s truly disappointing to hear about your recent stay at our hotel. There seems to have been several areas where we could have worked harder to impress you, and for that, we offer our sincerest apologies. Your comments will be shared with our staff in the hope that our need for quality customer service and attention-to-detail are recognized. Thank you... More 

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