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Loews Madison Hotel

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1177 Fifteenth Street NW, Washington DC, DC 20005
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Loews Madison Hotel
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1,712 Reviews from our TripAdvisor Community

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Katy, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

My husband had business in DC and I had the pleasure of joining him. Unfortunately, we got trapped by the Blizzard of 2016! The Madison Hotel was AMAZING!! They made a tense, undesirable situation into a pleasant and delightful stay. All of the management team stayed on site with us, they were all in the lobby meeting all of us... More 

Helpful?
Thank Donna H
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear Donna H, Thank you so much for staying with us during Snow Storm Jonas and sharing your 5 star review. It was such a pleasure to meet you and spend time with you and your husband. We are delighted to know that you got back home safely and all is well. We appreciate the many kind words you shared... More 

London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived early and my room was ready so I was checked in straight away, so I was off to a good start. Unfortunately my holiday coincided with the Blizzard and a lot of my planned activities were cancelled. Thanks to the pleasant and extremely helpful staff, especially the concierge Milan, I managed to get a few rearranged so that... More 

Helpful?
Thank nikicon28
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear nikicon28, Thank you for staying with us during Snow Storm Jonas. We apologize that you were not able to get out and see everything you had planned due to the government and most of the city being shut down. However, we are delighted to know that our entire team and especially Milan made a real impact on your stay.... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very close to the White House and attractions but not for shoppers. Rooms were clean but the promised coffee machine in the room never appeared. The restaurant was very nice and the food really good. This hotel appeared to be more for business people than travellers.

Helpful?
Thank swallow06
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear swallow06, Thank you for staying with us recently and sharing your feedback. We are happy to hear that you found our location great for seeing all of the local attractions and our rooms very clean. I apologize if you were expecting a coffee maker but we do not provide coffee makers in our guestrooms. We do however have complimentary... More 

Chicago
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a great location, the staff is great, it's restaurant is excellent but nothing can help the hotel interior other than a complete gut renovation. It is so very tired and is showing lots of wear in both the rooms and public spaces. Peeling and dated wallpaper, dirty carpet, dusty room, heavily scratched furniture, and an aging/noisy... More 

Helpful?
1 Thank prpro70
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear prpro70, Thank you for staying with us recently and taking the time to share your review. I am extremely sorry for the condition of your room as you mention in your review. As you can imagine, we are deeply troubled and surprised by your description. Mainly because all of our guest rooms and public space were renovated in 2012.... More 

Toronto
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for three nights for New Years. Upon arrival around 9am we weren't sure if our room would be available but it was! Plus we received an upgrade to a nice quiet room on the top floor near the end of the hall. The bed was a bit hard for my likings but overall the room was very... More 

Helpful?
Thank emcconkey
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear emcconkey, Thank you for staying with us over New Year's and taking the time to share your review. We are delighted to know that you had a wonderful stay with us and that you would recommend us to others. It is great to know that you enjoy our restaurant Rural Society and their happy hour in particular. Thank you... More 

Dardenne Prairie
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in King bed room between Christmas and New Years. Accommodations were good, above average, but pretty typical. Bed was comfortable and room temperature control worked well. Service was good but not spectacular. Concierge was excellent, provided great advice and helped to get tours booked. In hotel restaurant is good with Argentine based food. The breakfast was very good and... More 

Helpful?
Thank Joseph W
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear Deryck W, Thank you for staying with us and taking the time to share your review. We are happy to know that you had a great stay over the holidays. We hope you will stay with us again the next time your travels bring you back to DC. Warm regards, Justin Adam More 

Paris, France
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff is great. Very friendly and helpfull. The beds wonderful, I wish I had them at home. The rooms are good and clean. The location was fine for me too. If you don't mind a walk (20 minutes or so), all the museums and the conference center are withing reach. Taxi's waiting outside too. Think twice before you use... More 

Helpful?
Thank MichaelandPetra
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear MichaelandPetra, Thank you for staying with us recently and taking the time to share your review. I'm delighted to know that you found our team to be exceptional and friendly. I'm glad you were comfortable and found the hotel and its location to be great for all you wanted to see and do in DC. Thank you again for... More 

Baltimore, Maryland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Two of my friends and I stayed here for NYE. Great location! Close to everything we wanted to see. The hotel is very clean and our room was a regular double room but we found it spacious. All three of us had plenty of room to get ready. I would highly recommend this to anyone! GREAT price especially for new... More 

Helpful?
Thank icsigambris
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear icsigambris, Thank you for staying with us over NYE and taking the time to share your feedback. We are delighted to see your 5 star review and glad to know that our hotel and its location were perfect for everything you wanted to see and do while you were here. Thank you for the great recommendation and we hope... More 

Copenhagen, Denmark
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Lovely hotel in Washington. Good location close to The White House, subway and restaurants on 14th Street. Great staff. And loved the fact that there was a Starbucks in the lobby. Great breakfast at an ok price.

Helpful?
Thank Baekke
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear Baekke, Thank you for staying with us recently and taking the time to share your review. We appreciate the 5 star rating as well as knowing that you thought the hotel was lovely and our location was perfect for everything you wanted to see and do in DC. Thank you again for staying with us and we look forward... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I would love to give five stars for the customer service alone!! The doormen were amazing as were the receptionists...housekeeping did a great job as well. Were upgraded to a beautiful pent house suite. I found the furniture to be quite uncomfortable so we ended up watching TV and eating in bed or at the desk. Bathroom was huge and... More 

Helpful?
Thank Amanda B
GMLoewsMadison, Director of Operations at Loews Madison Hotel, responded to this review

Dear Amanda B, Thank you for staying with us and taking the time to share your feedback. We are delighted to know that you found our team to be exceptional and I'm glad to see that you were given a comp upgrade to a suite and were able to enjoy the coffee maker in there. You mentioned our comforter being... More 

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