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The Hay-Adams

5.0 of 5 16th & H Sts. NW, One Lafayette Square, Washington DC, DC 20006
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622 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Hay-Adams
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The Hay-Adams
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622 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas, Texas
Top Contributor
61 reviews 61 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We arrived with excitement and high expectation after numerous nice reviews on here. Arrived with a different picture of the hotel. It is a historic hotel, very close to the White House. Staff is nice but slow and ignorant, can improve on that in a sense of a 5 stars hotel. St. Regis across the street does a way better... More

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Dallas, TX
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We had a reservations for 4 nights booked through a credit card travel service. The bellman shoved three adults and one luggage cart in the elevator and when one of us felt crammed, he suggested she jump on top of the luggage cart. Humor or not...that is not the way a 5 star hotel bellman should respond. In addition, when... More

Was this review helpful? Yes 4
HansBrulandHA, General Manager at The Hay-Adams, responded to this review

Dear Bella Donna in Dallas, Thank you for taking the time to give us your feedback following your recent stay with us. We regret that we failed to deliver the level of service and hospitality we are known for at The Hay Adams. I will address the issues you have raised with our team so that we will learn from... More

Sydney, Australia
18 reviews 18 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a great place to stay, going to bed at night overlooking the White House a treat .Staff very helpful and welcoming. Our room pure luxury and beds the most comfortable of our trip.Felt like a cocoon ,esp after busy days of sightseeing . Very handy for all the sights and close to transport should you wish to go ,to... More

Was this review helpful? Yes 8
Top Contributor
61 reviews 61 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I didn't stay at this hotel. We went there for the Sunday brunch and if we didn't have a plane to catch could have literally sat here for hours! What I liked: -The hotel itself is very beautiful and traditional both on the outside and inside. -The staff are also extremely friendly and welcoming. From the moment we stepped inside,... More

Was this review helpful? Yes 6
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We've stayed at many high-end hotels but this is one if the best. Combines feeling if a small boutique with the service and amenities of a large hotel. Bathrooms are small, but have plenty of shelving/storage area. And, service is so very friendly and warm and highly unexpected.

Was this review helpful? Yes 13
Huntington Beach, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Every contact with the staff from phone reservations, to the doorman is what we expect hotel service to be. They are friendly, polite, efficient and non intrusive. Everyone on staff at the hotel understands they are the standard by which excellence is measured and excellence is what is given. Special mention should be to the concierges who are experts in... More

Was this review helpful? Yes 12
Palo Alto, California
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We can not say enough about the service we received at this hotel. The concierge and front desk accommodated every request we made. We needed a wheelchair last minute- done! The bed was too soft for one of our family members- fixed! They had unbelievable access to a knowledgable and lovely tour guide (Bill Wadsworth)Thank you Franceszca and arranged for... More

Was this review helpful? Yes 12
HansBrulandHA, General Manager at The Hay-Adams, responded to this review

Dear xoxoxo333, Thank you for your detailed feedback regarding your recent stay. I am delighted that you had such a fantastic time with us! I am especially pleased to hear how helpful the Concierge was with all your needs during your stay, and I will be sure to share your remarks with Franziska and Mark. We look forward to welcoming... More

1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

When room wasn't ready at the 3pm check in time Jaraeu left front desk check in to help clean room fast. Amazing positive and proactive behaviour. How many front desk folks at other 5 star properties would do this ? Thank you to both Jaraeu and his manager Nick for delivering what a 5 star experience should be .... Care.

Was this review helpful? Yes 14
HansBrulandHA, General Manager at The Hay-Adams, responded to this review

Dear Karen S., I am pleased that you had a great experience during your travels to Washington, D.C.! Thank you for your kind remarks regarding our team members – we strive to provide our guests with the best possible service and always anticipate their needs. It is wonderful to hear that you had such great interactions with our team, and... More

Fairfield CT
Top Contributor
95 reviews 95 reviews
46 hotel reviews
173 helpful votes 173 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for a night recently with my husband, and we agreed this hotel is unique and in a class of it's own. It's very elegant and the service and attention to detail is impressive. We stayed in the Lafayette suite and it had a wonderful view of the White House and Memorial. Turn down service was great, there was... More

Was this review helpful? Yes 19
Washington DC, District of Columbia
15 reviews 15 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Elegant, sophisticated and luxurious with unparalleled views of the White House from the top floors and the roof. Small but dramatic lobby with world renowned clientele often in attendance. The restaurant is wonderful and the cozy Bar downstairs a power meeting locale with a Bartender Supreme. Expensive but worth it if you want to stay where the power brokers and... More

Was this review helpful? Yes 17
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Additional Information about The Hay-Adams

Address: 16th & H Sts. NW, One Lafayette Square, Washington DC, DC 20006
Phone Number:
Location: United States > District of Columbia > Washington DC > National Mall
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Hay-Adams 5*
Number of rooms: 145
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Also Known As:
The Hay-Adams Hotel Washington Dc
Hay Adams Washington Dc

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Room/suite (49)
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Amenities (33)
Federal Suite (25)
Interior View Room (115)
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St. John's Church View Suite (16)
The Hotel (66)
White House View Junior Suite (16)

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