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Capital Hilton

3.5 of 5 1001 16th St NW, corner K & 16th Street, Washington DC, DC 20036
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Capital Hilton
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Capital Hilton
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1,390 reviews from our community

Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bristol, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed today NEW

The location was great, a couple of blocks from the Whitehouse which you can just about see when you stand outside the hotel and look down the road. The service was very friendly and check in / out was quick and easy and didn't take too long. Annoyingly there's a charge for wifi in your rooms and I think it's... More

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Grapevine, United States
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

This comfortable hotel was the venue for a business conference. The room and conference facilities fully measured up and provided reasonable value for service. Some of the facilities, such as the elevators, were clearly dated, but provided adequate service. The staff were friendly and attentive, although the bar staff clearly on occasion needed some assistance.

Review collected in partnership with Hilton Hotels & Resorts

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West Chester, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Real close to the Mall and White House. Metro stations are few blocks away so is a Whole Foods Store. The service is very good and you have to look for discount rates. The morning breakfast in the dining room is better than the one at the VIPS lounge.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This is the worst star hotel I have stayed in the world and it totally ruined my trip. There is no hospitality. The hotel staff is rude, arrogant and not helpful at all. Unlike other star hotels, hotel directory or information in the room and when I asked the man at the front desk, he replied "What? directory? I only... More

Was this review helpful? Yes 1
DavidPiscola, General Manager at Capital Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with our reception desk, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. I am pleased your room was clean and our noted staff made your stay great. Your feedback helps us... More

Madison, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband had a business meeting at this hotel and I tagged along for fun. We found this hotel to be in a good location, just 2 blocks from the White House and about 1 mile from the Smithsonian. There were lots of great restaurants within walking distance. The rooms were updated and the lobby was lovely. Staff was exceptional.... More

Review collected in partnership with Hilton Hotels & Resorts

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Austin, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I did not feel comfortable to talk and ask about things from the reception desk! Very serious and grumpy people which is something strange for us in Texas. The cleanliness of the room was great the room service lady was very nice. there was another guy who stayed outside of hotel to welcome guests and he was nice as well.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
DavidPiscola, General Manager at Capital Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

My room was a double room, and was very large. There was quite a bit of noise outside the hotel during the night, but there's not much they can do about that. The restaurant had very good food. We also used a meeting room which was nice and the service was great.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The best part of the experience was the location - next to a great southern cuisine restaurant and blues/jazz club and just a few blocks from the train station. The other positive was the breakfast, which was the usual fare but very good. The downsides were the shabby furnishings and the toilet that stopped working mid-stay. It took awhile to... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
DavidPiscola, General Manager at Capital Hilton, responded to this review

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues in your room, and will work with our maintenance team to ensure that we make this right. I have also reviewed your concerns with our front desk team to ensure hospitable assistance to... More

Washigton DC, United States
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice comfortable room, great location, walking distance of museums and memorials. Service was below average, missing towel replacement on several days of my 13 day stay, don't know what was up with that. Reported to hotel staff and they responded in a timely fashion.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
DavidPiscola, General Manager at Capital Hilton, responded to this review

Dear Sherman P, Thank you for your review. I am so pleased to hear that you found the room and location to your liking. I am sorry that there was a delay in restocking of your towels. This is certainly something we will look into. We hope to see you on your next trip to DC. David Piscola More

Sao Paulo, SP
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived at the hotel, despite the advance booking, we received the news that there was no rooms due to overbooking... It is true that they did everything they could to accommodate us, but it was something very unpleasant, especially if you are tired from a full day of travel. It's important to say that the services of the... More

Was this review helpful? Yes 3
DavidPiscola, General Manager at Capital Hilton, responded to this review

Dear FHolzchuh, Thank you for taking the time to write a review. We appreciate your feedback. I am so glad you found the Hotel to be great! I am disheartened by your comment about the team in the Lounge and will be sure to follow up. We all look forward to being of service to you on your next trip... More

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Additional Information about Capital Hilton

Address: 1001 16th St NW, corner K & 16th Street, Washington DC, DC 20036
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle , Upper Northwest
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Capital Hilton 3.5*
Number of rooms: 544
Reservation Options:
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Also Known As:
Capital Hilton Hotel Washington Dc
Hilton Washington Dc
Washington Dc Hilton

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