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Hyatt Regency Washington on Capitol Hill

3.5 of 5 400 New Jersey Ave. NW, Washington DC, DC 20001
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Hyatt Regency Washington on Capitol Hill
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Hyatt Regency Washington on Capitol Hill
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1,722 reviews from our community

Traveler rating
    479
    683
    368
    121
    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
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Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent 5 nights here when she was at a convention. I found the Hyatt staff to be fantastic. The rooms are nice - the usual Hyatt fare, which means clean, comfortable bedding, and fairly neutral decor. We asked for and received a room in a quiet location, which is really important to me. This hotel is... More

Was this review helpful? Yes 1
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The hotel is a great spot on the Hill, but the room decor is pretty mediocre. The beds have plain white damask linens. There is no color to the rooms or decorative features. Beds are fairly comfortable. A few other disappointments, they only have about 30 channels for cable TV. That's certainly way below what I expect for a four... More

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Las Vegas, Nevada
Top Contributor
62 reviews 62 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are die hard Marriott fans wit lots of status and points. We chose to stay at the Hyatt Regency on Capitol Hill to attend a conference at the venue for ease of planning and travel. When checking in, the desk manager (Lawrence) was extremely friendly, accommodating and helpful. It seemed that he went out of his way to ensure... More

Was this review helpful? Yes
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Thank you for providing your feedback regarding your stay at Hyatt Regency Washington. I'm so delighted that you enjoyed your stay and our wonderful staff. We are truly lucky to have great associates as they are instrumental in our hotel's success. I'm happy that you enjoyed your meal in Article One. I will certainly forward your feedback to our management... More

Johannesburg, Gauteng, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Staff was friendly , nice quiet hotel at a reasonable rate. Recommend anyone to stay there. Food is average and there is no room service. They helped book my tours to visit DC after my business conference

Was this review helpful? Yes
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Hello Leandra N, Thanks for taking the time to share feedback on your recent visit to Hyatt Regency Washington D.C. We really appreciate your loyalty to the Hyatt brand and thank you for recommending our location to future guests. I hope to welcome you back on your next trip to the D.C. area. Warm regards, Drew D.-Guest Relations Associate More

Denver
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel gave me a hypoallergenic room. This room was spotless and more sparse than I expected. Nevertheless, the bed was very comfortable. Furnishings and surfaces were updated with solid surface tops. I heard quite a bit of noise in the hallway outside my room as well as street traffic. My room faced a side street which didn't have much... More

Was this review helpful? Yes 1
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Good Afternoon pdtravel1, We appreciate you writing this review on your most recent experience at Hyatt Regency Washington D.C. Thrilled to hear you enjoyed yourself and the hotel's location & amenities. We often hear enthusiastic remarks on our amazing location and how convenient it is for our guests. We cannot wait to welcome you back in the the future. Warm... More

Phoenix, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

I had a very bad experience with reservation staff, but front desk staff were helpful, efficient, and took care of everything quickly. Rooms are pleasant and clean, but don't expect extras. No makeup mirror or bathrobe. The whole hotel is a bit worn.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Greetings Lisa H, Thank you for going out of your way to share feedback on your recent stay at Hyatt Regency Washington D.C. I am so very sorry to hear about your experience at this location and the lack of customer service that was provided. I have forwarded your comments to our executive management team to ensure these challenges do... More

Atlanta
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Clean, comfortable room. Location is kind of far from restaurant areas and Metro subway. My biggest gripe is how most highbrow pricey hotels like this one charge extra for internet where budget hotels include free internet. This hotel costs enough already.

Was this review helpful? Yes
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Thank you for providing your feedback regarding your stay at Hyatt Regency Washington. I'm happy that you enjoyed our rooms. I'm sorry for the disappointment with our internet charges. I will certainly forward your feedback to our management team as this is very important to them. I hope you have the opportunity to stay with us again. Becky S-Guest Relations... More

Burlington, United States
1 review
5 of 5 stars Reviewed 1 week ago

We've been coming to this hotel for a few times. I've never had any major problems, and the minor problem I did have with hot water was resolved immediately, and the concierge showed a great concern over my comfort. They apparently had new boilers installed, and were attempting to adjust. My stay as usual, was a pleasant experience.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Good Afternoon Babette L, Thank you for taking the time to share feedback on your recent stay at Hyatt Regency Washington D.C. We appreciate your continuous returns to this location, your loyalty is our greatest compliment. I am thrilled to hear you recommend this hotel to future guests and give them an idea of what to expect from the Hyatt... More

Santa Fe, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff at the Hyatt are wonderful, caring and personable. The business package was a very good deal and the food at the buffet very fresh and tasty. The conference I attended was excellent from the accommodations to the food. Staff was consistently attentive. Problems included.a leaky sink, a plugged up toilet, a safe that needed resetting, uncomfortable beds though... More

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Greetings Elaine P, I am so thrilled to hear about the wonderful hospitality and customer service you received from Hyatt Regency Washington's team members. It is so great to hear about this awesome stay even though there were minor challenges, our management was able to resolve them promptly! We will be sure to thank and recognize them. I am very... More

Salamanca, New York
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a work conference and it was very nice. The conference facilities were easy to find and the room was very comfortable. The location is right in the heart of DC, so many things were in walking distance. Would definitely stay here again.

Was this review helpful? Yes 1
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Washington on Capitol Hill, responded to this review

Thank you for staying with us during your conference at the Hyatt Regency Washington on Capitol Hill. We are grateful to hear that you highly recommend our property to your friends and family for its great location, great service, and comfy room. Thank you for sharing your appreciation with us and your kind comments were forwarded to the Executive management... More

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Additional Information about Hyatt Regency Washington on Capitol Hill

Address: 400 New Jersey Ave. NW, Washington DC, DC 20001
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Washington on Capitol Hill 3.5*
Number of rooms: 834
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Also Known As:
Hyatt Regency Washington On Capitol Hill Hotel Washington Dc
Washington Dc Hyatt Regency
Hyatt Washington Dc

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