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Washington Marriott at Metro Center

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775 12th St. NW, Washington DC, DC 20005
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Washington Marriott at Metro Center
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Washington Marriott at Metro Center
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398 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryland
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I decided to do an over night getaway to DC to enjoy some time together. I choose this particular Marriott because of it being near a metro stop and a short walk from the White House (did a tour the following morning). The rooms are on the smaller side but were big enough for the two of... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for your feedback regarding your stay at the Washington Marriott at Metro Center. Although, we do provide refrigerators per request we don’t carry microwaves in our hotel. Our electrical outlets are not compatible and it would be a potential fire hazard to place them in the room. However, we do have room service and an on-site restaurant for... More 

Chardon, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

This place was literally amazing. First off, the decor was simply beautiful. The minute we walked in, the feel was almost contemporary and modern with an upscale feeling. The service of the hotel was out of this world. Could not have had nicer people taking care of us. The concierge told us there were no Hibachi restaurants in DC, but... More 

Was this review helpful? Yes
Jay-AGM, Manager at Washington Marriott at Metro Center, responded to this review

Dan B - Thanks so much for the kind words. We'll be sure to share with our staff. We'll look forward to seeing you on your next trip to Washington! Best regards, Jay L Director of Operations More 

yonkers
Top Contributor
58 reviews 58 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great Location, room , breakfast and valet parking. Location Location Location ! Everything was Great. My Granfather was neighbors with the founding mariott and he asked my grandfather if he wanted to invest in the Hit Shop idea along the highways, my grandfather said no, he missed the boat ! Wonderful job Mariott as always.

Was this review helpful? Yes
Jay-AGM, Manager at Washington Marriott at Metro Center, responded to this review

robert c - Thank you for taking the time to share your experience regarding your stay with us. I love hearing stories about how many people are touched by the Marriott story through the years! Thanks for sharing. We'll see you on your next trip to DC! Jay L Director of Operations More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very clean, taxis always out front, never a wait. Staff was attentive, professional, friendly, and eager to serve. Starbucks and adequate bar in Lobby. Rooms were clean and beds were very comfortable. Id stay here again with no hesitation.

Was this review helpful? Yes 1
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Our motto is for every guest to feel at home and have a memorable experience. I will share your positive feedback with our staff in an effort to boost our service model. We hope to see you again soon. Best, Justin A. Front Office Manager More 

Matawan, New Jersey
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel for a long weekend trip with another couple. The hotel is really nice and very clean. We had 5 star service. The staff were the nicest and most helpful people I've ever met. They catered to our every needs. We had a very large standard room on the 10th floor that was... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you so much for your kind words regarding your stay at the Washington Marriott at Metro Center. Our centralized location is perfect for leisure and business travelers alike, and we pride ourselves on excellent service. Feel free to come back and stay with us whenever your travels bring you to DC. Kind Regards, Justin A. Front Office Manager More 

Atlanta
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband is a platinum member with Marriott and we stayed at this location for a trip to see family. 1. The location cannot be beat, heart of the city and right near the train station for easy access to areas around town. 2. Staff is AMAZING! Everyone was so nice to our 2 year old son, it really made... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Overall, I’m glad that you had a great stay, but am very concerned with the service you received at the restaurant. I have shared your findings with the Food & Beverage team in an effort to ensure this doesn’t happen again. It is our hope that you will return in the future so that we may showcase our improvements. Kind... More 

Columbus, Ohio
Top Contributor
75 reviews 75 reviews
13 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. Small (to be expected in DC) but comfortable rooms. Great location. Super friendly team, from valet to the bellman to the front desk to housekeeping. Always a smile and a friendly hello. Sadly, we had to cut our stay short by a day due to illness in our family, and the staff couldn't have been more accomodating. Many... More 

Was this review helpful? Yes 2
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Our standard for providing legendary service is always being raised, and we accept that challenge. It’s always great to hear when our efforts make such an impact in a guests stay just like yours. Please feel free to come back and stay with us again in the future. Kind Regards, Justin A. Front Office Manager More 

West Lafayette, Indiana
Top Contributor
71 reviews 71 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The Marriott at Metro Center is a decent big city hotel in a great location--a 15 minute walk to the Smithsonian museums, White House and Convention Center (and if you're not into walking there's a Metro stop at the door!) Our two double bed room was clean and comfortable, with a nice chair but no fridge. As is typical with... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Your feedback is greatly appreciated regarding your last stay. We can look into providing more in-room snack options outside of water for our guests. As a frequent traveler I know this could be beneficial and save time from having to come to the lobby. It is our hope that you will return to the hotel in the future, so that... More 

Tiburon, CA
Top Contributor
54 reviews 54 reviews
9 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed 1 week ago

Having been in here several years ago the transformation of rooms and public spaces has been beneficial. Rooms are nice, standard Marriott, clean, and everything works! The location is wonderful in the center of the city. However the elevators are few and painfully slow. Main restaurant could use some improvement in the menu. The Concierge breakfast is one of the... More 

Was this review helpful? Yes
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Based on your feedback I see that we could have done a better job ensuring you had an enjoyable stay. Although, I’m glad to hear our centralized location was ideal for you, is there anything specific in the concierge lounge we could improve upon? Feel free to reach out to directly so that I can see what changes are possibly... More 

Virginia Beach, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

i just finished a 3 day business trip combined with pleasure (mother and daughter did sightseeing and shopping). This hotel was located near all the major tourist attractions as well as shops. It has a metro elevator right outside the side door for easy access. But, what impressed me the most was the outstanding service from all their staff --... More 

Was this review helpful? Yes
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for your kind words regarding your stay at the Washington Marriott at Metro Center. Our main focus is to ensure that our staff service is second to none. I will share your feedback with the hotel in an effort to commend our staff and boost our service. Thanks, Justin A. Front Office Manager More 

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