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Washington Marriott at Metro Center

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775 12th St. NW, Washington DC, DC 20005
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Washington Marriott at Metro Center
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Washington Marriott at Metro Center
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421 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The MetroCenter metro station is only a few steps from the door of the Marriott. Super convenient location. The restaurant onsite is decent -- nothing to rave about, but consistently acceptable. There's a Starbucks inside the hotel, and a Cosi right next door. The rooms are very small, though. I guess this might be typical of midrange DC hotels. I... More 

Was this review helpful? Yes
Jay-AGM, Manager at Washington Marriott at Metro Center, responded to this review

Thank you for sharing your comments on TripAdvisor. I'd like to learn more about your experience in our restaurant. Please feel free to reach out to me directly at the hotel at 202-737-2200. Thanks so much and we'll look forward to seeing you next time. Regards, Jay L Director of Operations More 

Williamsburg
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were In town for a quick family get away and picked this hotel for it's central location and ease of getting to most everywhere in D.C. Just a short walk to the Verizon Center to see a Wizards game. The place was jumping, with a city wide marathon going on. They were fully staffed and ready in all areas... More 

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Portland, OR
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Flew in to Baltimore from Portland (OR) to spend time with my best friend's family. Planned an overnight to DC for fun with her family, my daughter and myself. Specifically selected this hotel because of it's location, we could get adjoining rooms, and that it had a pool. Great service from the valets, checkin, etc. Unfortunately, my 2 yr old... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for the kind words regarding your last stay at the Washington Marriott at Metro Center. We are lucky to have some of the best. and brightest associates, in the country working at this hotel. I will be sure to share your feedback with the hotel in an effort to streamline our service model. Feel free to return to... More 

Redondo Beach, California
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic location, friendly staff, quiet and comfortable rooms, family friendly and up to par for the business traveler. You can easily walk to anywhere from here - The Mall, Smithsonians, White House, etc., and the subway is across the street making it easy to venture out a bit farther or get to/from Reagan airport. The staff will take care of... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for sharing your experience at the Washington Marriott at Metro Center through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to see that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Its our hope that you will choose to return with... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Everyone in this hotel was very helpful and very polite. If you had a question on where something was they helped you from start to finish. They have buffet breakfast that was very good. We ate the restaurant one night because we were exhausted, it really wasn't bad. My son loved the fact that there was a Starbucks in the... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

I am thrilled to hear that your stay was truly memorable. The staff at this hotel truly exemplifies “Best In Class “service. I will share your kind words with them in an effort to improve our service model. Kind Regards, Justin A. Front Office Manager More 

Cumberland, Rhode Island
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights with my husband and 2 children. We have stayed at this hotel before and were pleasantly surprised that the Valet and Concierge remembered us. Check in was easy and all staff is quite pleasant, friendly and accommodating. My older son and I were there for a conference and the business and ballrooms are clean and... More 

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Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Your feedback is integral to our ability to continue to improve our service. It’s our goal for you to feel like this is your home away from home, I’m glad you were treated accordingly. Please feel free to return and stay with us again in the future. Kind Regards, Justin A. Front Office Manager More 

Nairobi
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a very good stay here with my boys over a weekend. Saw a Caps game at the arena around the corner and connected easily to all the sights with the entrance to Metro Center, the hub of the subways system, in the lobby of the hotel. Rooms were very comfortable and there's plenty of restaurant options in the neighborhood.

Was this review helpful? Yes 1
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

We appreciate your feedback and are delighted to see that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Feel free to come back and see us again in the future. Best, Justin A. Front Office Manager More 

A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago

Very friendly service and a helpful concierge. The room was perfectly clean but very musty smelling. It's a great location, right next to the metro stop and within walking distance of the Mall, but we won't stay there again because of the smell.

Was this review helpful? Yes
Jay-AGM, Manager at Washington Marriott at Metro Center, responded to this review

Thank you for taking the time to share your comments about the hotel. I would like to learn more about your stay. Please feel free to give me a call, at your convenience, at the hotel. 202-737-2200 Regards, Jay L Director of Operations More 

Sugar Land, Texas
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a week in April, 2015 based upon the many favorable ratings on this website. Despite a small "hiccup" at the beginning of our stay, the hotel and it's management made our stay in D.C. memorable. As indicated in most reviews the hotel's proximity to the WMTA, historical sites, and area restaurants is perfect. The... More 

Was this review helpful? Yes
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for sharing your experience at the Washington Marriott at Metro Center through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to see that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Phoenix, Arizona
Top Contributor
169 reviews 169 reviews
45 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Marriott is conveniently located in central DC with direct access to the Metro blue line. The rooms are large and clean. I had an issue with my bill but it was resolved without issue. The conference rooms were very cold initially; however, the rooms were adjusted and the temperature was perfect.

Was this review helpful? Yes
Justin A, Front Office Manager at Washington Marriott at Metro Center, responded to this review

Thank you for your feedback, I’m glad our centralized location was perfect for your traveling needs. Please feel free to return and stay with us again in the future. Kind Regards, Justin A. Front Office Manager More 

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