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W Washington DC

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515 15th Street NW, Washington DC, DC 20004
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W Washington DC
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W Washington DC
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1,358 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We just had an amazing visit at this hotel. What stood out was the service of Alexa at the front desk, the evening front desk manager Rachel and the Bliss spa evening assistant manager. Our room reservations had us in a room that would not accommodate our family very well. Both Alexa and Rachel made sure to accommodate our family... More 

Was this review helpful? Yes
Venice, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

My two daughters and I stayed on Sunday and Monday night. I was extremely disappointed with the room on the 10 floor. Very small room, view of three brick walls through frosted windows, no privacy for bathroom, sliding door that does not provide privacy, toilet to low, especially for elderly or someone with a bad back. Must pay for internet... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Dear Gracie, I hope this message finds you well. Thank you for all your feedback, it is very valuable to us, please accept my apologies that we did not meet your expectations in some areas. To find that we let you down in some aspect is disappointing. In regards to the noise you experienced. I cannot apologize enough for this,... More 

Brooklyn, New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here February 20-23, 2015 and upon checking in, I was very pleased with the decor aND location. However, that changed very quickly when I saw how small my room was...But that was the least of my complaints. The staff definitely needs some training on customer servive, the local attractions as well as entertainment information for the hotel. I... More 

Was this review helpful? Yes 1
Joanne C, Manager at W Washington DC, responded to this review

Dear Jetsetter, I hope this message finds you well. First and foremost, I would like to apologize that our hotel failed to not only meet but exceed your expectations. Thank you for sharing your thoughts from your February escape. It is very disappointing that we did not meet but exceed your expectations. The fact that the staff was not professional... More 

Windermere, Florida
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Said they call us when our room was ready, they never did. Dirty plates outside room at check in, dirty towels inside bathroom drawers, no in room coffee makers, $14.95 for internet. Didn't vacuumed after first night. Didn't leave Kleenex. Heating and air system went from AC to heat on its own several times a night through out my stay... More 

Was this review helpful? Yes 2
Joanne C, Manager at W Washington DC, responded to this review

Dear Steve, I hope this message finds you well. First I would like to thank you for taking your time with providing us with all your great feedback. I cannot apologize enough for all the mishap you experienced during your escape. I am sorry for the lack of attention to details from our talent when they failed to inform you... More 

Baltimore, Maryland
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The W Washington, DC is a great place to stay. It is trendy, the best location and has the friendliest people. The Bar on the roof of W hotel is the best in town. As I stay in hotels 150 nights a year they all seem to blend into the same. But not here. When I arrived Rachel Loya was... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Hello Howard, Reading your testament is a breath of fresh air. Thank you so much for sharing the love, your feedback regarding the talent and specially Rachel is a true meaning of Whatever Whenever service culture. I cannot wait to let her and everyone know your great escape, you really motivate us to be better with our passion in connecting... More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just went to the POV Bar on the roof of W hotel. Our entire experience was defined by the outstanding service of Quinton and Nadia at the host table. We had a very large group with some people that have never been to DC before. Quinton and Nadia were excellent from the outset. They helped us secure a table,... More 

Was this review helpful? Yes 1
Joanne C, Manager at W Washington DC, responded to this review

Welcome Justin, Reading your comments is a breath of fresh air. Thank you so much for sharing the love, your testament regarding Quinton and Nadia is a true meaning of Whatever Whenever service culture. I cannot wait to let her and everyone know your great feedback, you really motivate us to even better with our passion in connecting with amazing... More 

Ottawa
Top Contributor
58 reviews 58 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is excellently situated. You can walk to the Whitehouse, and many DC attractions. You can see the Washington Monument from the hotel, and 3 blocks to the Metro. The room itself is just okay. Very clean and nice shower, really great pillows; but lacking a comfortable upholstered armchair and no inroom coffee maker. There is a tiny card... More 

Was this review helpful? Yes 4
Joanne C, Manager at W Washington DC, responded to this review

Dear Rodmac, Thank you very much for sharing your thoughts. I am so glad you were able to take advantage of the central location, heart of Washington D.C I am excited to know that you loved our pillows and the cleanliness of room. In regards to the coffee maker, it is a brand standard within W to request them, rather... More 

Denver
Top Contributor
62 reviews 62 reviews
7 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 1 week ago

I've never stayed at the W properties and I have never been to DC, so I was excited for both. Upon arrival, the W seemed impressive and very trendy. The front desk had some apples for the guests to enjoy, and they have either flavored water or coffee depending on the time of day on the first floor. After checking... More 

Was this review helpful? Yes 2
Joanne C, Manager at W Washington DC, responded to this review

Dear Tanushka, I hope you find this message well. Thank you very much for taking your time with providing us with all your feedback as it helps as grown in every aspect. I cannot apologize enough for the lack of attention to details from our talents causing you inconvenience. Please rest assured that this will be shared with the team... More 

World Traveler
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Stay fell short of expectations. While the design elements are present, I cannot describe the overall experience as positive. The shower leaked, the bathroom sink had very low pressure, the room seems a retail store with minibar items widely displayed and taking away space, wine bottles awkwardly displayed too by the television. Plugs are absent by the desk and require... More 

Was this review helpful? Yes 2
Joanne C, Manager at W Washington DC, responded to this review

Dear Tango and Luna, I hope this message finds you well. Thank you so much for sharing your thoughts, I am glad you appreciated the W's unique design. In regards to the shower leak and bathroom sink, there is no excuse for this and guaranteed that this will be shared to our Director of Engineering and will reiterate the importance... More 

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've stayed here many times on business. Yesterday, the morning after I arrived, the bedside alarm went off at 5 AM. The housekeeping staff should always ensure that alarms are turned off when a guest checks out. In addition, there was a baby crib next to my bed. I asked at the front desk for it to be removed, and... More 

Was this review helpful? Yes 1
Joanne C, Manager at W Washington DC, responded to this review

Dear Ulisse, Thank you for sharing your thoughts. In regards to the alarm clock, please know that i totally understand your frustration regarding this. I cannot apologize enough for the lack of attention to details from our talents causing you inconvenience. Please rest assured that this will be shared with the team here and we will use this to refresh... More 

Hotel Review Summarization

What travelers say

  • Great location(19)
  • Top bar(8)
  • Hotel room(5)
  • Very nice(5)
  • Friendly and helpful(3)
  • Frosted glass(3)
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