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W Washington DC

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515 15th Street NW, Washington DC, DC 20004
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W Washington DC
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W Washington DC
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1,352 reviews from our community

Traveler rating
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    67
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We just went to the POV Bar on the roof of W hotel. Our entire experience was defined by the outstanding service of Quinton and Nadia at the host table. We had a very large group with some people that have never been to DC before. Quinton and Nadia were excellent from the outset. They helped us secure a table,... More 

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Ottawa
Top Contributor
58 reviews 58 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is excellently situated. You can walk to the Whitehouse, and many DC attractions. You can see the Washington Monument from the hotel, and 3 blocks to the Metro. The room itself is just okay. Very clean and nice shower, really great pillows; but lacking a comfortable upholstered armchair and no inroom coffee maker. There is a tiny card... More 

Was this review helpful? Yes 1
Denver
Top Contributor
62 reviews 62 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I've never stayed at the W properties and I have never been to DC, so I was excited for both. Upon arrival, the W seemed impressive and very trendy. The front desk had some apples for the guests to enjoy, and they have either flavored water or coffee depending on the time of day on the first floor. After checking... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Dear Tanushka, I hope you find this message well. Thank you very much for taking your time with providing us with all your feedback as it helps as grown in every aspect. I cannot apologize enough for the lack of attention to details from our talents causing you inconvenience. Please rest assured that this will be shared with the team... More 

World Traveler
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stay fell short of expectations. While the design elements are present, I cannot describe the overall experience as positive. The shower leaked, the bathroom sink had very low pressure, the room seems a retail store with minibar items widely displayed and taking away space, wine bottles awkwardly displayed too by the television. Plugs are absent by the desk and require... More 

Was this review helpful? Yes 1
Joanne C, Manager at W Washington DC, responded to this review

Dear Tango and Luna, I hope this message finds you well. Thank you so much for sharing your thoughts, I am glad you appreciated the W's unique design. In regards to the shower leak and bathroom sink, there is no excuse for this and guaranteed that this will be shared to our Director of Engineering and will reiterate the importance... More 

Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Disclaimer: The review is based on its star rating and their typical tariff. The only star this hotel deserves is for its location. I checked in on Friday late evening (~11 pm): LOUD music is playing right across their check-in counter and concierge. It was absolutely impossible to engage in any meaningful conversion with the hotel staff. We used sign... More 

Was this review helpful? Yes 3
Joanne C, Manager at W Washington DC, responded to this review

Dear Nancy! I hope this message finds you well. I am so sorry about your welcome experience when you arrived with the loud music. W Washington DC is the place to see and be seen, both during the day and in the evening. Monday through Wednesday we offer a relaxing vibe; however, Thursday through Sunday we offer a vibrant atmosphere... More 

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived on a Sunday so we didn't get that club feel other reviews talked about. For us that was great as we like more of an edgy lounge style which is exactly what we got. Check-in was easy. Room was clean ready for early checkin and shower was sexy. The hotel is in an excellent location close to local... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Hello to the Sunny Florida from the Nations Capital, Reading your testament is a breath of fresh air. Thank you so much for sharing the love, your testament regarding Charles, Kim and the rest of the team is a true meaning of Whatever Whenever service culture. I cannot wait to let everyone know your great feedback, you really motivate us... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We were in town for a wedding. Terrible service In the restaurant and by the concierge. The concierge never aknowleged us as we stood in front of him! We waited and waited and finally gave up. So crowded With people trying to go to the bar it is almost impossible For you to get to your room! Hotel guests do... More 

Was this review helpful? Yes 1
Joanne C, Manager at W Washington DC, responded to this review

Hello! I hope this message finds you well. First, I would like to apologize for the mishap you experience with our Concierge on your past escape. It is very disappointing that our hotel failed to not only meet but exceed your expectations. The fact that the staff was not professional and warm is not acceptable and not aligned with the... More 

NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We went for the Cherry Blossom festival and stayed for three nights. I had read some iffy reviews about the staff but was hard pressed to find them anything but excellent. The rooms are on the small size but laid out well. They are no smaller than one would expect in a city. The rooms were clean, the roof top... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Dear Torrance, Reading your survey is a breath of fresh air. Thank you so much for sharing the love, your testament is a true meaning of Whatever Whenever service culture. I cannot wait to let everyone know your great feedback, you really motivate us to even better with our passion in connecting with amazing guest like you. I am so... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family has just returned from a great stay at the W Hotel in Washington DC. You cannot beat the location. Great view of the Washington Monument and steps away from the White House. The rooms are clean, the staff wonderfully courteous! Every time we stepped inside the hotel, we were greeted warmly and the door was held for us.... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Hello There! Reading your survey is a breath of fresh air. Thank you so much for sharing the love, your testament is a true meaning of Whatever Whenever service culture. I cannot wait to let everyone know your great feedback, you really motivate us to even better with our passion in connecting with amazing guest like you. I am glad... More 

Sterling, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

We've been to the W before to spend time at the Roof Top bar with friends, so we thought it would be a nice hotel to stay at when we spent the night in DC recently. The staff are RUDE. They didn't care about the guests, they cared about how many people they can get to the 3 different bars... More 

Was this review helpful? Yes
Joanne C, Manager at W Washington DC, responded to this review

Hello Kathy, I hope this message finds you well. First, I would like to apologize for the mishap you experienced on your past escape. It is very disappointing that our hotel failed to not only meet but exceed your expectations. The fact that the staff was not professional and warm is not acceptable and not aligned with the standards of... More 

Hotel Review Summarization

What travelers say

  • Great location(19)
  • Top bar(8)
  • Hotel room(5)
  • Very nice(5)
  • Friendly and helpful(3)
  • Frosted glass(3)
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