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Courtyard by Marriott Washington, DC / U.S. Capitol

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1325 2nd Street NE, Washington DC, DC 20002
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1 room 1 guest
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Courtyard by Marriott Washington, DC \/ U.S. Capitol
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437 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Courtyard by Marriott Washington, DC / U.S. Capitol
See the most recent reviews
Chicago, Illinois
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 6, 2013

They don't clean the rooms until around 4 pm each day. Horrible customer service at front desk and on phone. We called the front desk asking for a list of restaurant delivery options on the way back to the hotel. The lady said, "I need to ask my manager." She then proceeded to put us on hold for 10 minutes.... More 

Was this review helpful? Yes 4
BWI-CYTD, Property Sales at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Thank you for your feedback, we understand that your time is valuable and 10 minutes is a long time to wait for a list of menus. Although I do not believe that it was anyone’s intention to put you on hold for that long, it is still no excuse. We value your feedback and have addressed this issue with each... More 

San Diego
Level Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed December 6, 2013

This review encompasses two separate stays, a one-night stay in mid-October and a 3-night stay in November. I am a loyal Marriott Rewards member and I really wanted and still want to love this hotel. It has so many things going for it. Location is one aspect. It's centered in a huge urban renovation project. When all the surrounding buildings... More 

Was this review helpful? Yes 4
BWI-CYTD, Property Sales at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Myself and the entire staff here at the US Capitol Courtyard would like to extend our gratitude for being a loyal rewards member. I do apologize for the inconveniences you had to endure while staying with us. We work hard to ensure all areas of the hotel are maintained at the highest level of professionalism. The problems that you endured... More 

Greenville, North Carolina
Level Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 25, 2013

On a recent trip to DC we searched for a good hotel in the Marriott brand that had the best price and location. Finding those elements together in DC was a bit tough. This hotel had them both. Located about 1 minute walk to the Metro was key for us, especial in DC.

Was this review helpful? Yes 2
BWI-CYTD, Property Sales at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

We are very happy to hear that you had an enjoyable stay with us while visiting the DC area. I’m pleased to know that we were able to meet not some, but all of your expectations and allow for a memorable trip. Our close and easy distance to the metro station has earned us a lot of praise by our... More 

Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 18, 2013

I'm a Marriott guy from way back, I stayed here because of the proximity to the Metro stop. The hotel is pretty clean and is safe. I usually say that the only thing I really need is a clean bed and a shower, but the bed needs to be somewhat comfortable. The bed in this place was similar to sleeping... More 

Was this review helpful? Yes 1
BWI-CYTD, Property Sales at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Myself and the rest of the staff here at the Courtyard US Capitol want to express our gratitude for your loyal service to the Marriott brand. I am sorry to hear; however, that your expectations were not fully met during your stay with us. We here at the US Capitol Courtyard pride ourselves on meeting the expectations of our guests;... More 

Amsterdam, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 11, 2013

The rooms in the Marriott style is the only positive of our stay at the hotel: 1- the attention from the reception staff was poor. Upon arrival and during check in we asked if the group had breakfast included, the answer was "all the information is in the papers provided". Cool! 2- breakfast arranged for the group was poor and... More 

Was this review helpful? Yes 3
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

I am sorry that we were not able to meet your expectations while you stayed with us. Please know that the Courtyard holds customer service and hospitality in very high regards. I will be sharing this experience with the leadership team to uncover how we can improve. Thank you Chris Zanzano - General Manager More 

jackson, MI
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

I had a great stay at this Marriott in DC. I loved the location. I felt safe walking in the neighborhood, and was steps away from the Metro. Staff was friendly and room was clean. What else do you need?

Was this review helpful? Yes
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Very happy that you enjoyed your stay with us while visiting Washington DC! Happy that our staff was able to exceed your expectations and look forward to you visiting our hotel in the future. Thank you Chris Zanzano - General Manager More 

Buenos Aires, Argentina
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 6, 2013

my experience was good, it's clean and comfy. no breakfast was included but are plenty of fast food around the hotel. i dont feel very safe at night in that area but nothing to worry about. the hotel is safe but with extrange people at the arounds . i ask at the reception if they could call a taxi to... More 

Was this review helpful? Yes
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

I am sorry to hear that we were not able to get you a cab. It can be a challenge at 2am in Washington DC to hail a cab down. I will share this with our team to help provide better service for future guests. General Manager - Chris Zanzano More 

Covington, Virginia
1 review
4 of 5 stars Reviewed November 5, 2013

Stayed for the Redskins/Chargers game. Wanted to stay in a safe area close to the Metro. Capital Hill/Navy Yard Marriott met all of our expectations. Property clean, staff went above their call of duty to help. Room clean and laid out nicely. Breakfast was excellent and priced well for the portion received. Metro on next block. Only downfall, fee to... More 

Was this review helpful? Yes
mike w, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Greetings from the Courtyard Washington DC/US Capitol. I see that you stayed with us quite some time ago. As I review our older reviews, I see that we still owe you a response. My apologies for the significant delay. I am the new General Manager and I am reviewing all Trip Advisor reviews – especially past reviews from a time... More 

Havelock, North Carolina, United States
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 4, 2013

Me and my husband stayed here for the Marine Corp Marathon and very pleased minus a couple of problems. One we were scheduled with a shuttle to take us to the metro at 4:30am and although we came down 3 minutes after the shuttle never came. We were told by another person also waiting there before us that the shuttle... More 

Was this review helpful? Yes 1
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

My apologies for the accounting error and that is not a common practice at the hotel. I am sure that we rectified the issue in a timely manner. Thank you for the compliments on our cleanliness and location. Hope you choose ti visit us next year for the event. Chris Zanzano - General Manager More 

Hull,UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

Stayed at this hotel for my 40th birthday for a week at the beginning of October. It was a great stay. Good location, just out of town so not busy but served by the metro right next door, or a ten minute awl to Union Station. The room was excellent. Spacious, comfortable and a great bathroom. The staff where, on... More 

Was this review helpful? Yes 1
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review

Happy Birthday! Really sory for the mix up with your room being cleaned. Happy to hear that we were able to provide accomidations while taking care of the error. Thank you for the feedback and positive comments. Chris Zanzano - General Manager More 

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