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The Westin Washington, D.C. City Center

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1400 M St. NW, between 15th Street NW & Thompson Circle NW, Washington DC, DC 20005 (Formerly Wyndham Washington)
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The Westin Washington, D.C. City Center
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364 Reviews from our TripAdvisor Community

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Traveler rating
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    135
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at many DC hotels, and the westin is by far my favorite. Recently updated, the rooms are clean and beds are some of the most comfortable hotel beds that I've ever experienced. The staff is very helpful, especially Dorris who answers guest services at night. They have an opportunity to deny housekeeping - good for the environment... More 

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Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel was very very nice. Wonderful location with lots of parking nearby if you were lucky. It was truly only 5 blocks from the White House too which was awesome to see in person. Our room was great. Lots of natural sunlight and extremely clean. We had two double beds which were so comfortable it was hard each morning... More 

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Reno
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was in town for a conference, and this was the closest hotel I could book. It is nice, especially good service in the lobby bar! However the location is sandwiched into a small space surrounded by similar buildings. Since there are outside views to speak of most rooms look into the atrium. Its ok, but can get noisy on... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello WarrenTravels, Thank you for staying at The Westin D.C. City Center for you most recent visit to our nation’s capital. Thank you for recognizing our Fringetree Bar & Bistro team, they are great at what they do and truly appreciated having you join us for a drink or two. We were sorry to read that you were not fond... More 

New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Very friendly staff, clean and neat rooms, will come back. Right in the center of Washington, very convenient . Huge lobby, good restaurant. Good size tv, very quiet room, no noise. Clean carpet on floor.

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Chesapeake, Virginia, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We visited this hotel with our family that includes 2 kids. The front desk staff were very polite and we had a good initial experience. Our room was nice but it overlooked the front lobby which was diappointing for my son. It was a little strange to have an interior viewed room but since we were there to mainly sleep... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello Julie D Thank you for staying at The Westin D.C. City Center for your most recent visit to our nation’s capital. So sorry to read that you experienced issues with valet parking. We are sharing your comments with our valet team and will work to improve on our short falls. It is our goal to exceed our guests expectations.... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay. The hotel is in a good location downtown. We found everyone to be very helpful and friendly. We had a snafu at our check in and had a wait. They offered us free breakfast vouchers as a way to appoligize and it worked well. The breakfast was excellent.

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Zurich, Switzerland
Level Contributor
106 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
1 of 5 stars Reviewed 1 week ago

The Westin Washington DC City Center was a disappointment on every level. I stayed here on a business trip and the issues started with Wi-Fi not working in the rooms (for 3-4 days this issue could not be resolved - so, it was not just bad luck). The breakfast was overpriced for what they offered and the food for lunch... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello Xabbu, Thank you for staying at the Westin D.C. City Center during your most recent visit to D.C. We were sorry to read that you were so disappointed with your stay. We want to improve on our short falls to better deliver award winning service to future guests. We hope that you will give us another opportunity on your... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Westin Washington DC City Center many times. I absolutely love the place. I actually recommend the hotel to anyone I know who is visiting Washington DC. My favorite aspect of the hotel is its customer service. I particular love the restaurant/bar at the hotel known as Fringetree. Barry, the bartender at Fringetree, does an amazing... More 

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Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was perfectly located a little out of the major tourist areas. We had a nice roomy room that allowed our friends to visit for night caps each night. The bed was comfortable and the air conditioning worked perfectly. The windows looked out onto the internal lobby: the downside, it could use a little more soundproofing. The upside: our... More 

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Newport Beach, California
1 review
1 of 5 stars Reviewed 2 weeks ago

I just checked out of this hotel and I am actually stunned. I was here on business with a client and arrived late last evening. Synposis: -Thermostat was broken - fan ran all night long -Cordless phone was broken (no biggie) -Took me an hour and four phone calls to the front desk with two to technical support to get... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello, Thank you for staying at The Westin D.C. City Center during your visit to our nation’s capital. We are extremely disappointed to read that you experienced so many issues during your stay. We offer our sincere apology, as there is no excuse for poor service. We will be following up with our team immediately, as this is very uncharacteristic... More 

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