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The Westin Washington, D.C. City Center

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1400 M St. NW, between 15th Street NW & Thompson Circle NW, Washington DC, DC 20005 (Formerly Wyndham Washington)
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1 room 1 guest
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The Westin Washington, D.C. City Center
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Brooklyn, New York
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent hotel. The staff are very friendly and helpful. I felt very comfortable there. The hotel itself is very beautiful and modern. It is in a great location to get to the memorials, museums and the White House. I would recommend the Westin to anyone wanting to stay in the Center of DC and the neighborhood was great.

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New York City, New York
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It's the little things like extended late check out without having to pay or beg for... .. like being able to check in early because you were on an early flight... ... being given some ice cream to celebrate 4 July... The rooms aren't quite as smart as the other Westin's I have stayed in but still very nice.

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Glen Allen, Virginia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The lobby and atrium is very grand looking. The location is great, shopping right out of the door and very close to the mall. Also, you don't even have to leave the building to get to the metro. The only negative was the rooms. A little drab and bordering on outdated. I didn't get a chance to use the restaurant... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello Steve H. Thank you for staying at the Westin DC City Center during your most recent visit to our nation’s capital. We were happy to read you enjoyed our location as well as all DC has to offer. We are disappointed to hear you did not enjoy the décor and layout of our guest rooms. Again thank you for... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My first time at this property. Great, attentive staff, nice bar area, and comfortable, roomy rooms with good amenities. Centrally located for both business and tourism, and only three blocks from the DC Metro.

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Forked River, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Hotel was very nice. I picked this hotel because we had a White House tour. The hotel was a 10 minute walk from the WH. Rooms were nice as well as all the staff we encountered. There is a safe and refrigerator in the room. Rooms were clean and beds were comfortable. Parking is expensive, however, it is the same... More 

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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is newly renovated, very clean and a nice and enjoyable stay. I stay here about 3 times per year and am also a starwood gold member and am always surprised that I dont receive some sort of upgrade since Im a very loyal customer who consistently stays at this hotel. Otherwise this is a clean comfortable hotel to... More 

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1 review
1 of 5 stars Reviewed 1 week ago

I WISH I COULD GIVE THIS HOTEL A NEGATIVE POINT IN REVIEW. I made a reservation yesterday for today. And when I got there they said that they messed up on the date and booked it for yesterday. And left it like that didn't even apologize! I'm can't believe how terrible the customer service was. It is for sure the... More 

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Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello Chi, So sorry to read that your reservation was not booked accurately. If anything further needs to be corrected please reach us at 202.429.1700. Westin DC City Center Management More 

Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, the staff were very helpful and cooperative, the hotel has an array of amenities available and was even able to provide a sewing kit and extra pins! I would definitely return to this hotel. thanks for a great stay!

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New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is spotless, modern and the staff is very friendly. Our room was clean and large enough for my husband, my 3 kids (7,4, and 2) and myself. We arrived in the middle of the night and to accommodate us, they gave us a 2:00 pm check out. The location is great. The only negative is the parking fee.... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago

I've never had quite the experience as I did at this hotel. First the hotel refused to allow me to use my work credit card because it did not have my personal name. The reservation was already paid for with it so I used my personal card to hold the $100 incidental fee. I was told that was the only... More 

Was this review helpful? Yes
Steven M, Manager at The Westin Washington, D.C. City Center, responded to this review

Hello Michael W. Thank you for staying at The Westin DC City Center during your most recent visit to our nation’s capital. So sorry to read that your experience was not more memorable and that you experienced so many issues during your stay with us. We have noted all of your comments and will work intensively to correct our short... More 

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