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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Paradisus Rio de Oro Resort & Spa
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3,745 reviews from our community

Traveler rating
    2,785
    653
    209
    69
    29
See reviews for
251
2,643
80
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I always try to give honest reviews on Tripadviser both good and bad. We had booked to stay in the Royal Service and were picked up easily and promptly from the airport. Check in at the hotel was quick and we were soon in our room. The butler showed us the room and offered to unpack for us. He took... More 

Was this review helpful? Yes 2
Kilwinning, United Kingdom
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked this hotel. After reading great reviews sorry to say but they didn't match up to what we got . were to start Asked to move room as it was tired dated, broken tiles on bathroom floor. hot food never hot ,birdsPecking at buffet food ,birds. mess all over reception chairs and lobby area , pool area swept but never... More 

Was this review helpful? Yes 2
North Yorkshire
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Based on the recommendations of close friends we booked the hotel for our first Christmas away from home. We'd heard excellent things about the service and facilities and so on arrival we immediately upgraded to Royal Service. This was 22nd December and we had hoped the hotel would be quite Christmassy, but sadly not. One tree in the main reception... More 

Was this review helpful? Yes 4
tgreen1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Here we are again writing another excellent review of this wonderful hotel. We stayed for 2 weeks in Royal Service once again getting exceptional service from all the staff. While we were there the staff had to work very hard in extremely hot conditions and long hours. Normally we go to all the restaurants but this time we stayed mainly... More 

Was this review helpful? Yes 2
Guildford
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Never been on this sort of holiday before...very impressed. Food great, all staff superb service... (Yoga every morning very interesting but relaxing)... Bathrooms a little dated but still ok..... Found some great walks out of the complex, all very safe and really pretty. Although some hotels had dumped their rubbish on one path way.... Walk to tennis courts had old... More 

Was this review helpful? Yes 2
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear designersontour Thank you so much for your review. It is very pleasant to know that you enjoyed your holidays in Paradisus Rio de Oro. Your satisfaction is our main purpose. We appreciate your opinions and suggestions and we are already looking into them. It will be a pleasure to have you back soon. Kind regards, Jean-Marc Rousseau General Manager More 

SUSSEX UK
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Royal Service part of the hotel which is much quieter and for us worth the extra cost. The staff were very attentive and the food in the restaurants was very good Private beach was nice and quiet

Was this review helpful? Yes 2
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear CERISussexUk, We appreciate so much that you have taken the time to let us know about your holidays in our Royal Service. We are very glad about your enjoyments and relaxation, which is always our main purpose. It will be a pleasure to welcome you back soon. Warm regards, Jean-Marc Rousseau General Manager More 

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wickedly gorgeous hotel and grounds made absolutely perfect by the weather, staff and food. Not for young folk as the average age was circa 45-65 but this is actually ideal if you want to totally relax of an evening. Plenty of infirmed "mature" people had no problems getting about with free assistance from the various staff and buggies. The only... More 

Was this review helpful? Yes 1
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Woodyandlindsey, We are very delighted to know that we made of your holiday in Paradisus Rio de Oro a memorable experience. The most important thing to us is you relaxation and satisfaction with our services. Thank you so much for sharing your opinions on Trip Advisor. They are very important for us. It will be a pleasure to have... More 

Bristol, United Kingdom
Top Contributor
60 reviews 60 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We weren't sure what to expect here as it was our first all-inclusive experience. After a week or so of travelling around the SE of Cuba, we were ready for some full-on relaxation and the Paradisus didn't disappoint. We were greeted on arrival with a very friendly welcome and a glass of champagne. A little early, we were directed to... More 

Was this review helpful? Yes 1
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear AmyGoldsmith, Thank you so much for such a lovely review. We are very happy to know about your relaxing holiday with us. We are very grateful for your recommendations to other travelers on Trip Advisor. We work towards our guests’ satisfaction and knowing that we pleased you as you expected makes us extremely happy. WE truly hope to welcome... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Love this holiday especially the staff amazing people friendly and happy to serve roberto and his team at the beach bar and restaurant were just fantastic as was Manuel and the team in the lobby Nirma and the girls at the snack bar were so friendly and gave fantastic service and the chef made a mean pizza

Was this review helpful? Yes 2
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Lisa B, We are very happy to know that we met your expectations and we made for you a lovely holiday in Paradisus Rio de Oro. Thank you so much for sharing your experience on Trip Advisor. I will greet Roberto, Manuel, Nirma and the chef on your behalf. As you have stated, our staff reason of working is... More 

Picton, Ontario, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned last night from our 7th trip to Paradisus. What can we say except it truly is our little slice of heaven? The food, the newly renovated room a bonus but, without a doubt it is the truly friendly, smiling, genuine,management and staff that keep bringing us back. We so enjoy the quiet, elegant,flavour of this hotel. It has... More 

Was this review helpful? Yes 3
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Beachwalkeroldie, We are truly happy to know that after so many times we keep accomplishing your expectations and making of your holidays with us a wonderful time. Thank you so much for taking the time to let us know about it. Your opinions are very important to us and help us to improve our services. It will be an... More 

Hotel Review Summarization

What travelers say

  • Royal service(185)
  • Very good(60)
  • Buffet restaurant(56)
  • El Patio(31)
  • Pool bar(27)
  • Junior suite(24)
  • Pool area(22)
  • Lobby bar(21)
  • Main hotel(20)
  • Show table(15)
Questions? Get answers from hotel staff and past guests. Ask a question

4,995 photos of this hotel

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Pool/beach area (1152)
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Room/suite (476)
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Dining (419)
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Business center/function rooms (81)
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Management photos: Courtesy of the property manager

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Pool/beach area (6)
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Hotel & grounds (8)
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Business center/function rooms (1)
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Dining (7)
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Room/suite (6)
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Other (6)
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