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All 9 Holguin hotels »

Paradisus Rio de Oro Resort & Spa

5.0 of 5
Playa Esmeralda, Crta Guardelavaca, Holguin 007, Cuba
Hotel amenities
Paradisus Rio de Oro Resort & Spa
Ranked #1 of 9 hotels in Holguin
4.5 of 5 stars 1998 Reviews
May 28, 2012 -
amyche
 
 
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1,998 reviews from our community

What travelers say about this hotel
  • Royal service(174)
  • Very good(90)
  • El Patio(67)
  • Lobby bar(63)
  • Buffet restaurant(62)
  • Show table(55)
  • Pool area(53)
  • Friendly and helpful(28)
  • Would highly recommend(16)
  • Junior suite(13)
Traveler rating
    1,535
    299
    99
    46
    19
Only show reviews for Family (154) | Couples (1,300) | Business (12)
Date Rating
kitchener
Senior Contributor
39 reviews 39 reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW
6
people found this review helpful

wife (mary ann) and myself (nic) did our third visit to royal service at PDRO....in a nutshell, it gets better every year....the staff are over the top friendly and efficient.....EVERY single employee is a pleasure to deal with...after three visits, they remember you by name, not even by face....let me start off by thanking the manager of royal service (norma)... More

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dorset
1 review
2 of 5 stars Reviewed May 28, 2012 NEW
2
people found this review helpful

This holiday was the first package holiday in many years for my boyfriend and myself and I have to say we were both left very disappointed by the Paradisus and hopefully this review will help others to decide whether or not to stay at this hotel. We are both fairly well travelled and Tripadvisor is always the first thing we... More

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norheast england
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 27, 2012 NEW
1
person found this review helpful

just retured from 2weeks of pure relaxation enjoyed or 2nd visit even more than our 1st upgraded to a deluxe suite lagoon side worth every penny perfect, loved the outdoor shower fantastic maid kept our room immaculate.Due to storm damage to the beach in April I could not use it as I have a walking problem but lovely lady on... More

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Scarborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 27, 2012 NEW
3
people found this review helpful

We chose this resort as we were going to get married here and thought what a gorgeous place this looks, we had stayed in the sister hotel previously in varadero, but due to a family illness we decided we would still attend the resort as our honeymoon. We wanted something special and as this is five star we thought why... More

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Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 26, 2012 NEW
2
people found this review helpful

My bf and I (young couple in their 30s) stayed at PRDO for a week in April. We stayed on the Royal Service side in a Master Junior Suite (none ocean-view). The Excellent - service -hands-down the best I've ever experienced (when compared to Cancun, Jamaica, and Punta Cana). You have your own butler (2 - alternating daily) on the... More

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Stockton-on-Tees, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2012 NEW

This was our first time in Cuba and what an amazing time we had! The holiday was absolutely faultless. We travelled with Thomas Cook and although it was a long flight it all went smoothly....on time, plenty of leg room, good transfers. Would recommend booking Premium seats. From the moment we checked in we knew we had chosen the right... More

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Invergordon, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2012 NEW
1
person found this review helpful

Back for our 3rd visit first 2 weeks in May and every bit as good. Weather was brilliant, beach a bit disappointing as sand had been washed away by previous storms. Good to see our junior suite has been updated with new furnishings and as usual kept spotless clean and well stocked mini bar. Bar and restaurant staff excellent as... More

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Paradisus Rio de Oro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review
May 26, 2012

Dear Guest, Thank you very much for your nice comments. I am glad to see that you enjoyed as much as your previous time. It is always a big pleasure to see our distinguish guest returning to our hotel. Regarding the dress code at the restaurants we are still asking for casual dress code and long pants for men’s. Nevertheless... More

Folkestone, United Kingdom
1 review
5 of 5 stars Reviewed May 25, 2012 NEW
1
person found this review helpful

My husband and I, along with family and friends enjoyed our 2nd visit to the Paradisus - 7th-21st May, room 4017. From the moment we stepped off the coach we felt all the stresses and strains of everyday life disappear. Yes the rooms are looking a bit tired our room was spotlessly clean and the mini bar stocked daily. We... More

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Paradisus Rio de Oro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review
May 26, 2012

Dear Guest, Thank you very much for your comments and for the personal e-mail you wrote to me. As I did mention to you, there is no better reward than to see our guests returning to our hotel which really means a lot to us. I already passed your comments to our staff and specially to Youre. I hope I... More

Burlington, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW
1
person found this review helpful

My boyfriend and I stayed at PRDO May 12-19. This was my third time in Cuba, but first time in Holguin. For my boyfrined, this was his first time ever at an all inclusive. We really had a wonderful time. From the moment we arrived we were greeted with friendly staff, a glass of champagne and a cold towel. Check... More

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Paradisus Rio de Oro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review
May 26, 2012

Dear Guest, Thank you very much for your nice comments and for sharing them with us on tripadvisor. I am glad to read that you did enjoy your stay at our resort. I will pass your comments to Mabel and the rest of the staff as they are the ones that make everything possible. I hope we will have the... More

Horatio1
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

My parents and I enjoyed our 4th visit to Paradisus 2nd-16th May. As always the staff were amazing and we were welcomed back like family. I raised a small issue with the Manager on the second day of our stay and this was dealt with immediately and resolved to our absolute satisfaction. Customer service is and has always been excellent... More

Was this review helpful? Yes
Paradisus Rio de Oro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review
May 26, 2012

Dear Guest, Thank you very much for all your nice comments. I am glad to read that you did fully enjoy your stay at the hotel and that any issue you did encounter could be solved immediately. Regarding Roberto he is an outstanding employee. We always move our staff around in order to make sure everyone is ready to take... More

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Additional Information about Paradisus Rio de Oro Resort & Spa

  • Paradisus Rio De Oro
  • Paradisus Hotel Guardalavaca
  • Rio De Oro Paradisus
  • Paradisus Rio De Oro Cuba
  • Hotel Paradisus Rio De Oro
Address: Playa Esmeralda, Crta Guardelavaca, Holguin 007, Cuba
Price Range: $$$

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