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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Paradisus Rio de Oro Resort & Spa
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3,794 reviews from our community

Traveler rating
    2,820
    663
    212
    70
    29
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254
2,682
82
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

This is the second time I have visited Cuba and in my opinion this stay was the best. The hotel and staff were fantastic and made our stay very special with there guidance and personalities. A big hi to Manuel, Nema ,Roberto ,Chang and oriso. The beach was fantastic and had piella every Friday and all the other restaurants were... More 

Was this review helpful? Yes 2
Quebec City, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was a guest at this fabulous resort last April and I loved every minute of it. All week long, my friend and I were trying to find something negative to say but couldn't come up with a single thing. The food was oh so delicious (3 pounds later) and the service outstanding. The maid did an excellent job in... More 

Was this review helpful? Yes 2
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Francyne P, What a great title for a review of our resort!! You honor us with your very kind words and we can only wish to see you again very soon. Make sure you let us know when you decide to visit us again and we shall make sure your next stay comes to be as wonderful as this... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Rooms: Stayed in regular room. Not renovated but was good enough for me. Bathtub and sink didn't drain well but were promptly fixed by the staff. Theroom itself is quite large. We never used all the space. Beach: I loved it. Mix of smooth sand and reef. Something for everyone. Bring snorkeling gear. Follow the rocks to the right towards... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Slav K, Thank you so much for your kind review. We are very pleased to know that you enjoyed your vacations at Paradisus Rio de Oro. Your satisfaction is our main purpose. We appreciate your opinions and suggestions and we are already looking into them. It will be a pleasure to count on your visit again soon. Kindest regards,... More 

lancashire
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second trip to the Paradisus, our 1st was 5 years ago and was amazing, whilst having one or 2 small issues. we went back this may with friends and hoped it would be just as good, if not better and they would have corrected the small issues. but they hadn't and there were more issues. when we... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear dejo75, We thank you for your kindness in writing a review about your recent experience at our resort. We have taken good note of the few issues that you encountered and we apologize if everything was not up to your expectations. In terms of food, we apologize if some products were not of your total satisfaction. We have unfortunately... More 

Cologne, Germany
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed 11 days at this Hotel. We book a Junior Suite, seaview and master Service (royal Service). Our expectation were partly met. Top was the Service and Engagement of the complete Hotel staff (5 star+!). They really take care of you! Alos the staff was very friendly and ensured that we were well treated and no... More 

Was this review helpful? Yes 2
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Robert D, Thank you so much for your review on Trip Advisor. Your opinions are very important for us in order to keep improving our services. We have already discussed your comments with all the departments involved and we are looking into them. Please accept our apologies for any inconvenience during your stay. We truly hope that you decide... More 

Cobourg, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

My daughter and her fiancee had a destination wedding at Paradisus. We stayed at the Royal Service. Wow what a great place well worth the cost. The main hotel also is a great spot. Wedding coordinator is outstanding, no pressure tactics but offers great advice and options. I was blessed to be the officiant.

Review collected in partnership with this hotel

Was this review helpful? Yes
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear ctspastor, It is with pleasure that I read your review posted on Trip Advisor and we are very glad to learn that the wedding of your daughter was a very nice moment and that you spend a wonderful time at our resort. Our sincere wish is to make sure that you will definitely come back to visit us in... More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked this hotel based on word of mouth and reviews, as being one (it not the) best hotel in Cuba. After 2 weeks spent here end of April, here are few things we enjoyed, and some we did not: 1. Outstanding: Entertainment. This hotel exceeded our expectations and put all other resorts we've been to into shame. There was... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Helen38317, We thank you for your review posted on Trip Advisor and for letting other future visitors know about your experience at our beautiful resort. We are glad to learn that you loved our entertainment as we are striving to present the best performers available. We are sorry that you found the food to be just OK. We know... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our fourth visit to the resort, third in the royal service. We were worried this time things would not be as great as the previous visits, this was not the case. This resort is so relaxing, quite that a week away recharges you. The food is great and breakfast each morning outside at the royal service restaurant is... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Skydiver687, We thank you so much for your very nice review posted recently on Trip Advisor. We are really delighted to know that we made your vacations at Paradisus Rio de Oro a memorable experience. The most important thing to us is you relaxation and satisfaction with our services. Thank you so much for sharing your opinions with other... More 

Leicester, United Kingdom
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We chose Paradisus Rio de Oro for our first anniversary holiday, as we really fancied Cuba and this hotel stood out above others on Trip Advisor (as well as being a short distance from the airport!) We are thrilled we did, we loved it. Check in: Swift, friendly, helpful. cold towel, glass of champers, taken to room on a golf... More 

Was this review helpful? Yes 8
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Helen T, Thank you so much for your review on Trip Advisor. Your opinions and suggestions are very important and helpful for us. The reason why we are always working for is our guests’ satisfaction. We are very glad to know that you had the wonderful holiday you expected in Paradisus Rio de Oro. It will be a real... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

"Royal Service" We spent mostly of our time near the Ocean, the beach was small but cozy, not just on the shore umbrellas but trees also available for the nature lovers, the sand was white and clean. The beach bar was great and service as well. Dining room buffet replaced by a restaurant in "Royal Service" made to order you... More 

Was this review helpful? Yes
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Juliavito, Thank you so much for taking the time to let us know about your wonderful holidays in Paradisus Rio de Oro. We are very pleased to know that we met your expectations and we made of your stay with us a reason for keep coming back. If there is anything we can arrange for your next vacation with... More 

Hotel Review Summarization

What travelers say

  • Royal service(185)
  • Very good(60)
  • Buffet restaurant(56)
  • El Patio(31)
  • Pool bar(27)
  • Junior suite(24)
  • Pool area(22)
  • Lobby bar(21)
  • Main hotel(20)
  • Show table(15)
Questions? Get answers from hotel staff and past guests. Ask a question

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Dining (435)
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Business center/function rooms (81)
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Pool/beach area (6)
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Hotel & grounds (8)
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Dining (7)
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Other (6)
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