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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
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1 room 1 guest
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Paradisus Rio de Oro Resort & Spa
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3,919 Reviews from our TripAdvisor Community

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Traveler rating
    2,904
    687
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266
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (881)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3919)
  • Mar-May only
    (1170)
  • Jun-Aug only
    (927)
  • Sep-Nov only
    (820)
  • Dec-Feb only
    (1002)
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Greater Manchester, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

with out a doubt the best hotel in CUBA EXCELLENT hotel and service the Staff are more like Family is that not so, not long now till our 7th Visit in October Regards To All Regards Rod & Elaine Murphy

Was this review helpful? Yes
Montreal
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Paradisus the week of the 9th to the 16th of August. The hotel is divided into 2 sections. The regular and Royal service section. We stayed for 3 days in the regular section and moved up to the Royal Service section for the last 4 days. Upon arrival guests receive a pack of coupons to use for... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear manny2001ca, It is with great pleasure that I read your review and your comments about your recent visit to our beautiful resort. We sincerely appreciate the detailed feedback and I must apologize to you for the issues you had faced. I have taken good note of your remarks and will definitely look into the matters. Thank you for mentioning... More 

Georgetown Ontario
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went to this resort for the occasion of our anniversary. Stayed from 14th August to 21st. We did not know the pool was closed until the day before we left, but, that didn't bother us as we are beach people. We arrived very late and no restaurants were open, we were very hungry and advised we could order off... More 

Was this review helpful? Yes
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear bracmah, We sincerely appreciate that you have taken the time to post your comments about a recent stay at our beautiful resort. Thank you for your very kind understanding of the situation faced with the renovation of the pool and for still letting us know how much you have enjoyed the facilities and the services offered. We sincerely look... More 

Harlow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Really not sure how to review this hotel as I'm sure we didn't see it in its full glory. So I will go with how I experienced it during my stay. First and foremost, the staff at this hotel are an absolute asset to this place and will bend over backwards to make your stay a pleasant one. I just... More 

Was this review helpful? Yes 9
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Jcoates01, We would like to thank you for taking the time to write about your recent stay at our resort, based on the experiences you lived during this particular time. It saddens us deeply to learn that you could not enjoy the property at full. We would like to correct the fact that our company does not own the... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fantastic fantastic fantastic this is my favourite hotel anywhere in the world.the staff make this hotel,there is nothing to much trouble for them,go immediatly you wont regret it.the setting is great with the lovely beach on your doorstep and near to all the attractions in the area

Was this review helpful? Yes 5
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Keith M, We thank you for posting a review about your stay at our resort and for your comments about our wonderful staff. It is with great pleasure that we look forward to seeing you again in a near future. Kindest regards, Jean-Marc Rousseau General Manager More 

Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just returned back from a glorious stay at PRDO. We stayed August 14-21, 2015 and we could not have been more satisfied for our vacation. We chose PDRO largely in part do to the high percentage of Excellent reviews on TripAdvisor so our expectations were very high. Friends and family told us before hand that we... More 

Was this review helpful? Yes 12
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Kevin F, We would like to thank you for your wonderful review, relating your recent experience at our beautiful resort. It is with great pleasure that we read all the different comments you made about our facilities and how much you have enjoyed the services provided by our wonderful employees. Thank you for naming a few, they will be... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service, room, location and amenities that I have experienced at the hotel was spectacular. I was especially impressed and thankful for the service my husband and I received from the general manager Jean- Marc Rousseau, David, and all Holguin employees who made it their mission to make us feel welcome and comfortable during our stay from July 24-31, 2015.

Was this review helpful? Yes 4
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Maria E Z, Thank you for your review and for mentioning all the great facilities and services you came to enjoy during your recent stay at Paradisus Rio de Oro. We certainly love to hear how delightful your vacations were and look forward to having the pleasure of your visit again very soon. Please let us know when you... More 

Fawkham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from our 3rd trip to Cuba, 1st time at the Paradisus. We booked the Royal Service as we were celebrating our 25th wedding anniversary. What a fantastic place! We were spoilt rotten as the hotel was very quite due to the main pool being refurbished. This didn't affect the Royal service section of the hotel as... More 

Was this review helpful? Yes 5
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear nannyshaz, It gives us great pleasure to read your review recently posted on Trip Advisor, regarding your last visit to our resort. We love to hear that you really enjoyed your stay with us and the fact that our main pool was under renovation did not affect your enjoyment but the contrary. Thank you for choosing us for your... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have not one bad complaint. The rooms, food, beach and staff were all absolutely incredible. The resort is beautiful. Carlos, Agusto, Julio in the RS section were too kind for words. Called us all by our first names and did whatever they could to make us happy. Would love to return

Was this review helpful? Yes 4
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Giubru11, Thank you for taking the time to post your comments about your recent stay at our beautiful resort. We sincerely appreciate your support and look forward to welcoming you again to our little piece of paradise in a very near future. With our kindest regards, Jean-Marc Rousseau General Manager More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 3rd Vacation at the Paradisus. We have been there during March break 2014, Christmas 2014 and this year in June On this visit we knew the pool was under construction so we had no surprises when we booked it. We always stay in one of the Junior suites which is fine for us. It's only for sleeping.We... More 

Was this review helpful? Yes 13
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Norm2013, It is a great pleasure for us to read your very nice and genuine comments about your recent stay at our beautiful resort. The fact that you were made aware of the renovation of our main pool and that it did not interfere with your vacations is of wonderful delight to us. We sincerely appreciate your support as... More 

Hotel Review Summarization

What travelers say

  • Royal service(185)
  • Very good(60)
  • Buffet restaurant(56)
  • El Patio(31)
  • Pool bar(27)
  • Junior suite(24)
  • Pool area(22)
  • Lobby bar(21)
  • Main hotel(20)
  • Show table(15)
Questions? Get answers from hotel staff and past guests. Ask a question

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Management photos: Courtesy of the property manager

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