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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Paradisus Rio de Oro Resort & Spa

3,855 reviews from our community

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Traveler rating
    2,856
    675
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262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
3 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from an 11 day stay fron June 12-June23rd at the Paradisus Rio de Oro(PRDO). We were flown in by Sunwing from Montreal. We r 7 times returning guests at this resort, so one can understand how much we love this place. Each time we came here we would rediscover its beauty. We knew that... More 

Was this review helpful? Yes 7
Kitchener, Ontario
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here in July 2013 and had a great week. The grounds are gorgeous, staff is attentive and friendly, food was better than I've had in Mexico or Dominican Republic (not the usual Cuba expectation). The beach is a bit hard to get to if you have some mobility issues (we don't) but is beautiful and the snorkeling off... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear argento2665, We love receiving great reviews like the one you just posted. Thank you for your support and for letting future travelers know about what to expect from our resort, particularly at this time of the year, when we are faced with challenges due to the renovation of our main pool. We are grateful for the details you are... More 

Jacksonville Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was never greeted with the services that I read about .when I got there I was told the pool was closed for 3 months .which I know nothing about till the day I arrived. nothing was done to make me happy .there was a pool in royal services which I was told I could not use and had to... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Lisette h, We thank you for posting your review about your alleged stay at our resort. We are a little troubled by the fact that you are complaining about the pool being closed when you stayed in May. We did close the pool on June 1st and it was announced with three months of anticipation to all Medias, travel... More 

Montreal, Canada
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel has always been one of our favorite , we stayed several times and always be in the Royal Service section . Because we want to try other location in Cuba, we were not returned since 2012. First, it was a real pleasure to see the employees of the restaurant, bar, gardeners, butlers. Those employees who make this hotel... More 

Was this review helpful? Yes 9
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Gaetane_Jean-Guy, We thank you for posting a review on Trip Advisor and for letting others know about your experience at our resort. We are very sorry to learn that this time you did not like the food at all. Our standards have not changed and maybe the supply of some products missing was defective during your stay, creating your... More 

Conway, null, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Upon arrival we were greeted with champagne and a cold flannel to help cool down. The hotel was beautiful. All the staff were outstanding, they simply could not do enough to ensure comfort and joy. The management were entirely approachable and happy to talk to you about any aspect of your stay. They did everything to resolve any problems. The... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Wendy J, We are very grateful for your kind review where you have taken the time to express the kind of experience you lived during your vacations at our beautiful resort. It was a real pleasure hosting you and we are confident that we can count on your return in a near future. Please do not hesitate to let... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Royal Service between June 9th and 16th. Absolutely AMAZING ! Room, resort grounds , beach, pool, food, staff- just GREAT . One thing : I never had a chance to meet " my butler " ??? Overall had a best time . Many thanks to all who made my vacation truly unforgettable . Room: 8311

Was this review helpful? Yes 2
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear piotr_kurek, Thank you for your kindness in posting a review about your recent stay at our beautiful resort. We would love to have you back again and we shall ensure that your butler is definitely at your service at all time, as you are entitled to expect from the level of standards that we offer to all our guests.... More 

Chevy Chase, Maryland
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

The Paradisus Rio de Oro is one of the loveliest hotels in Cuba. The hotel is situated on a beautiful beach near the city of Holguin and offers all the comforts that one could expect of a top-class resort The accommodations are spread out along the well-landscaped property in separate units of four guestrooms each. The individual rooms are immense... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Strathcool, We are very grateful for your kind review towards our resort and we are glad o learn that you enjoyed your short stay at our beautiful resort. Thank you for your description of our property and for letting other visitors know what to expect in terms of accommodation, food and services. We certainly hope that you will come... More 

Toronto, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Was there 8 years ago and it was wonderful: great food, service, rooms. Also enjoyed the day excursions around Holguin which is a natural wonderland. Did the sunset catamaran tour, snorkelling and the trip to the African Safari.

Was this review helpful? Yes
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear inphil, The title of your review honors us and we are very happy to learn that your stay at our resort surpasses your expectations. We would love to hear from you and learn that you are planning to come back to visit soon. With our warmest regards, Jean-Marc Rousseau General Manager More 

Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

great resort with so much to offer. from food by the beach to the all night bar services and free room service. whatever you do is great, including food, entertainment, drinks quality. would come definitely come back! some may argue that the pool closing time is early, but hotel has much more to offer!

Was this review helpful? Yes
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Zygimantas A, Thank you so much for your kind review regarding your recent vacations taken at our beautiful resort. We sincerely appreciate your feedback and look forward to having you coming back to visit us very soon. With our warmest regards, Jean-Marc Rousseau General Manager More 

Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a most relaxing, wonderful 2 weeks from the Paradisus. We are returning guests choosing to spend our 46th wedding anniversary and also to celebrate being retired. We were not disappointed!! Again, we were showered with attention by the most wonderful, genuine and dedicated staff. I, in particular wanted to let Elizabeth know how much we appreciated... More 

Was this review helpful? Yes 2
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Carol C, It is with great pleasure that we acknowledge your review on Trip Advisor and the fact that you took the time to write in detail the several aspects of your vacations with us. We are delighted to read your comments on Elizabeth, Roberto, Luis (the lemonade maker), Alexis (cooking by the beach) and Taimi your maid. You... More 

Hotel Review Summarization

What travelers say

  • Royal service(185)
  • Very good(60)
  • Buffet restaurant(56)
  • El Patio(31)
  • Pool bar(27)
  • Junior suite(24)
  • Pool area(22)
  • Lobby bar(21)
  • Main hotel(20)
  • Show table(15)
Questions? Get answers from hotel staff and past guests. Ask a question

5,125 photos of this hotel

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Dining (437)
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