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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
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Paradisus Rio de Oro Resort & Spa
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Ranked #1 of 9 Hotels in Holguin
A recent review
5 of 5 stars reviewed today
Prospects6 Wrexham
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3,894 Reviews from our TripAdvisor Community

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266
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (879)
Date | Rating
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  • All months
    (3894)
  • Mar-May only
    (1170)
  • Jun-Aug only
    (902)
  • Sep-Nov only
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  • Dec-Feb only
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Wrexham
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

Peter and I have been to this resort 9 times and are so excited we will be returning on the 24th September 2015 and cannot wait to see everyone we have met during our previous stays. We have never had any complaints it's always been perfect see you soon especially Marisol, Lisbette, Pabo ? in the Japanese and Yanetti in... More 

Was this review helpful? Yes
Bury St. Edmunds, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

The friendliest and most welcoming people on the planet. Relax by the pool with an iced caramel coffee... Sit on the large wooden swing in the elegant marbled floored foyer. Swim till dusk arrives in the 3 tiered pool with a view of the sea on the horizon or chill on the private beach and have your orders for drinks... More 

Was this review helpful? Yes 2
Toronto, Canada
5 of 5 stars Reviewed 1 week ago NEW

Me and my wife were in Royal Service in April this year and we had the most experienced amazing holidays. Everyone was so welcoming and happy .Lina was amazing< Edgar was very nice and helpful, Esperanza at the restaurant great woman and very professional, No surprise we are returning ! Loved every second. Me might return this year at the... More 

Was this review helpful? Yes
PRDOSalesDptm, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Chris and Violetta, It was a real pleasure to have you at our Royal Service recently and to know that you had such lovely and pleasant holidays. We are looking forward to welcoming you next November and we are at your disposal for anything we can do to help arrange for your stay! Receive warm regards from all our... More 

Hamilton, Canada
5 of 5 stars Reviewed 1 week ago NEW

Had such a great holiday , we are returning in October . It is amazing!! Staff was friendly and the food was outstanding . Very clean rooms and awesome grounds and where else do you get to scuba dive for free .. Its the best.

Was this review helpful? Yes
PRDOSalesDptm, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Christine D, Thank you for posting your review about your recent amazing stay at Paradisus Rio de Oro Resort & Spa! We hope to have you among us soon again! With warmest regards, Jean-Marc Rousseau General Manager More 

Toronto, Canada
5 of 5 stars Reviewed 1 week ago

I have been to this beautiful resort 8 times over the last 7 years and owe them amazing reviews for all 8 visits!!! My most recent visit was this past May. I have truly felt like this resort is my home away from home... I have been to other resorts in Holguin and Santa Maria and this is by far... More 

Was this review helpful? Yes 3
PRDOSalesDptm, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear FarnooshD, It is with great satisfaction that we have read about the amazing experience you lived during your 8th stay at Paradisus Rio de Oro Resort & Spa, your “home away from home”! We appreciate you sharing it with other travelers in TripAdvisor, and we feel very glad to know that you will be among us again as soon... More 

Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this resort June 27 - July 4. Overall it was a good vacation, but mostly thanks to the hotel stuff doing all they could to please us. The resort pool area with its bars and restaurant is under construction ( we were not advised by Sunwing agent ) This area is right in the middle of everything... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear afridm, We thank you for posting a review in Trip Advisor and for sharing your last experience at Paradisus Rio de Oro. We sincerely apologize for the lack of communication between you and your tour operator, as you should have be notified in advance about the closure of the pool. From the resort side, we made sure that the... More 

Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hello everyone, It is unfortunate that sunwing did not inform us that because of pool renovations, there would be a major impact with regards to the closing of restaurants and affect other services.If you are not part of the Royal service, you have only 1 restaurant opened every night. One night it could be the Buffet with not many choices.The... More 

Was this review helpful? Yes 2
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear marysamm, Thank you for posting your review about your last experience at our resort. We are truly osorry to know that your tour operator did not inform you about the closure of the pool, as we very cautious by ensuring that all our future clients would be notified with at least two months ahead of the works to take... More 

Laval, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the first time going to Paradisus Rio de Oro and in a resort for that matter. We tried the Royal Service as suggested by some friends. We had a really good time and the room was amazing. The Service was really good and friendly. Although we have never tried the regular resort, we believe that the Royal Service... More 

Was this review helpful? Yes 1
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Vinch_13, We thank you very kindly for taking the time to post a review about your experience of vacations at Paradisus Rio de Oro. We sincerely appreciate your feedback and to learn that you enjoyed so much your time with us, particularly at our Royal Service. Please do not hesitate to contact us again when you plan your next... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from a one week stay at Paradisus Rio de Oro Resort and Spa. Although we have been to Cuba numerous times this hotel is way above the rest. It was not at capacity but it did not make a difference in the level of service. Each and every one of the staff were friendly and went out... More 

Was this review helpful? Yes 3
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Josie P, We are very grateful for your very nice review and your kind words towards our staff and the level of service that you received during your recent stay at Paradisus Rio de Oro. Thank you for mentioning some of our employees, I will make sure they are commended for their great professionalism and outstanding work. It is... More 

Antrim, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had the most experienced wonderful amazing holiday and the staff were unreal . Everyone was so welcoming and happy . No surprise we are returning ! Loved every second. Never wanted to leave !! Best holiday I e ever been on a*********** the pool wasn't working when we were there but didn't debt our stay at all !!

Was this review helpful? Yes 5
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Melissa D, We are really appreciative for your kind review in relation with your stay at our resort. Thank you for letting other poeple know how enjoyable your vacations were and we do look forward to having the pleasure of your visit again at Paradisus Rio de Oro in a near future. With our warmest regards, Jean-Marc Rousseau General... More 

Hotel Review Summarization

What travelers say

  • Royal service(185)
  • Very good(60)
  • Buffet restaurant(56)
  • El Patio(31)
  • Pool bar(27)
  • Junior suite(24)
  • Pool area(22)
  • Lobby bar(21)
  • Main hotel(20)
  • Show table(15)
Questions? Get answers from hotel staff and past guests. Ask a question

5,199 photos of this hotel

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Bathroom (114)
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Business center/function rooms (81)
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Management photos: Courtesy of the property manager

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Pool/beach area (6)
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Hotel & grounds (8)
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Business center/function rooms (1)
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Dining (7)
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Room/suite (6)
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Other (6)
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