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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
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Paradisus Rio de Oro Resort & Spa
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4,191 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was our chosen destination for my wives 60th Birthday celebration.On landing at Holguin there was a taxi waiting to take us to the hotel,on arrival we received a warm friendly welcome with a glass of champagne.the check in was swift and professional,at the same time we were greeted by Niorge who was to be our butler for our... More 

Helpful?
7 Thank bill d
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear bill d, We would like to thank you for your review and for taking the time to offer such a nice and descriptive picture of what your experience at our resort has been. We are very glad that you have enjoyed your room, the service of your butler, the restaurants and the food we prepared for you. Your comments... More 

Atlanta, Georgia
Level Contributor
129 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This resort could be amazing. Our room was lovely and the bathroom and shower very nice. The resort was in need of repair which we discovered is the case throughout Cuba. However, the breakfast on the veranda was lovely. We had a view of the ocean from our room. We had dinner in the dining room the first night. It... More 

Helpful?
6 Thank Sylvia315
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Sylvia315, We are grateful to you for posting a review about your stay at our resort. We would have loved to receive more precisions about what your criterias are in terms of repairs that you saw as needed. We acknowledge that we do have investments pending to be done but your rating of an average experience does not show... More 

Waterloo, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First, I love cats and there were at least four here. Adzo was the main one, a black and white fella with a stripe down his face. If I don't hear about him there next year, we wont' be back! I wish Melia would spring to get them all fixed so that they don't breed and become a problem and... More 

Helpful?
4 Thank Mike A
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Mike A, We thank you for your review where you offer your comments about your experiences lived at our resort during your recent vacations. We acknowledge your love for cats and can assure you that we do our best to control their numbers as although some guests are very fond of them, some persons are totally allergic or make... More 

Invergordon, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We are just back last week from our 6th. visit to PRDO and yet again had a great holiday. We agree with a lot of the comments from other returning guests that standards have slipped, especially we found in the buffet where the selection of food is not nearly as good as in the past and there has been no... More 

Helpful?
2 Thank alimarcelle
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear alimarcelle, We are very grateful for your review and that you have taken the time to write about your recent experience at our resort. We do recognize that due to the recent shortage of supplies we have suffered, some products have not been offered at the buffet, which we sincerely regret. Please do understand that at no time would... More 

Sunderland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After eight consecutive years staying in the main resort,we decided to celebrate my wife's birthday in the Royal Service part of the hotel. It did not disappoint ,our room was wonderful ,spacious,clean,comfortable ,very large bathroom ,and fantastic outdoor shower. We used the butler service on several occasions to organise birthday treats for my wife which Hector carried out with great... More 

Review collected in partnership with this hotel

Helpful?
4 Thank Terence&Eva W
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Terence&Eva W, It is with great pleasure that we read your review about your recent trip to our resort and that we acknowledge that you have been visiting us eight times. Thank you for your very kind support and for letting other travelers know about the level of service and amenities they are entitled to expect when coming to... More 

Formby, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in the Royal Service part of this lovely hotel. The setting, the beach (and beach bar) were perfect, rooms and outside showers were absolutely fantastic. Everything was perfect, butler service was amazing!! David the guy who topped up our mini bar was such a gentleman. Will visit again soon....

Helpful?
2 Thank 582jennyb
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear 582jennyb, It gives us great pleasure to read your review and to know that your stay at our resort was a very pleasant one. We thank you for mentioning your room and its facilities and how much you appreciated the service offered by your butler and David at the minibars. We look forward to your next visit which you... More 

Toronto, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 1 week ago

On January 18 to January 22, 2016, my husband and I returned to this fantastic resort. We were there in October 2015. My 4th time . We just can't get enough of this amazing, wonderful place. The resort is pristine and perfect, The food is the absolute best. If you love the finer foods in life, this is definitely the... More 

Helpful?
7 Thank olgaToronto_Canada
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear olgaToronto_Canada, We love you too!!! We are so grateful for your wonderful review and for your support. You have taken the time to name so many of your shining star employees, it is simply amazing. I will personally make sure that our staff receives the corresponding praise for their continued hard work and outstanding performance. We cannot thank you... More 

North Bay, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The people are kind, friendly and very attentive. The ambience is superb. The nightlife has much variety and the guests are encouraged to participate. Everything about Rio de Oro is inviting. I would recommend it to all my friends.

Review collected in partnership with this hotel

Helpful?
3 Thank fpureheart9
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear fpureheart9, We are very glad to read your review and to learn that you consider us to be part of the Paradise. Thank you for your very kind words and recommendations to your friends. We do hope that you will offer us the pleasure and privilege to host you again soon. With our kindest regards, Jean-Marc Rousseau General Manager More 

Ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff! Royal Service all the way!!! If you like to be pampered, this is the holiday for you!!! Our room was beautiful! Loved the service at the beach too. The food was best at the Royal Service restaurant. Once you have a butler, you ARE spoiled for life! We will GO BACK!!!!

Helpful?
1 Thank OttawaFrenchie
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear OttawaFrenchie, We thank you for taking the time to write a review about your stay at Paradisus Rio de Oro. It rejoices us to know how much you have enjoyed our Royal Service, its facilities, the food, the service at the restaurant and the one provided by your butler. Knowing that you are planning to come back is a... More 

Shrewsbury, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first visit to Cuba and what a warm welcome we were given by all the staff at this wonderful Hotel. We were serenaded on arrival and reception dealt with our paperwork very quickly. We were driven on a buggy to our room (3613 ) - ideal spot and the bell boy took our cases inside ,explained the... More 

Helpful?
1 Thank Minsterley
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Minsterley, We would like to thank you for your lengthy review where you expose your experience of your vacations lived at our resort. It is a pleasure for us to read your comments about your room and its amenities, the pool, the grounds, the buffet and the a la carte restaurants. We are very sorry that we could not... More 

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