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Paradisus Rio de Oro Resort & Spa

Travelers' Choice award winner
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Paradisus Rio de Oro Resort & Spa
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3,691 reviews from our community

Traveler rating
    2,746
    643
    205
    69
    28
See reviews for
245
2,596
79
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (818)
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  • German first
  • Italian first
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  • Portuguese first
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  • Spanish first
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English first
  • All months
    (3691)
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Timmins, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We travelled to Cuba for the first time in 2005 to a "5-star" all-inclusive in Varadero and after a disappointing experience at that time, we resolved never to return - mainly because of the horrible (in our opinion) quality of the food and quality (or lack thereof) of service. Fast forward ten years to 2015 - we mellowed out and... More 

Was this review helpful? Yes 7
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear CD2004, We welcome your comments on Trip Advisor because, they are very useful for us. We are very sorry to know that we did not meet your expectations on your second time in Cuba and first in Paradisus Rio de Oro. But, we most express our surprise, especially with the issue the mosquitos’ spraying, supposedly during dinner at one... More 

North Bay, Canada
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our fourth stay at Paradisus, It did not disappoint. We tried the Royal Service this time, and it made our week especially relaxing, with its outstanding personal service. Whether staying in main resort or in the Royal Service area, this resort is fabulous in every way. This year, we were looking for a quieter, more restorative holiday, and... More 

Was this review helpful? Yes 4
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Terry C, We are very happy to know that you had a wonderful forth stay in Paradisus Rio de Oro. We also would like to thank you for keep choosing this beautiful resort to enjoy your holidays. It is very pleasant for us to know that we keep meeting your expectations. I will personally give your greetings to Pedro.... More 

Montreal, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

To escape the never ending cold winter, we decided to head south. Since our youngest daughter had a specific week of holidays we had to go the week the tour operators hike prices by at least $500 p.p. This year my husband wanted to splurge and we decided to fly to Holguin and go to the Playa Paradisus Rio de... More 

Was this review helpful? Yes 4
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Birgit E, It is very pleasant for us, to know that you enjoyed your stay in Paradisus Rio de Oro. Thank you so much for taking the time to share your experience with other travelers on Trip Advisor and at the same time, give us a feedback of your satisfaction with the services you received with us. We would... More 

Yarmouth NS
Reviewer
4 reviews 4 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We 73 and 77 young will be traveling to The Para Royal Sevice in less than two weeks.It will be our 6 and seventh weeks at the resort in two years after more than a dozen visits to the Royal Hideaway in Playacar.We have been very favorably impressed with this resort.The accommodations and the overall resort amenities exceed those buffered... More 

Was this review helpful? Yes 3
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Cliffhood, We truly appreciate your review on Trip Advisor, as well as we are very grateful for your opinions. Knowing about your satisfactions makes us very happy, because that is the reason why we are always working for. It will be a pleasure to have you back soon again. With best regards, Jean-Marc Rousseau General Manager More 

Leeds, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Chose this hotel after the good reviews. It did not dissapoint.Rooms were large and clean.The main buffet restaurant was ideal ,plenty of choice. We tried 3 of the speciality restaurants ,the cuban being the best. All the staff were very friendly and helpful, especially in the buffet restaurant and the lobby bar. The grounds of the hotel were kept immaculate,... More 

Was this review helpful? Yes 4
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Kenneth R, Your opinions on Trip Advisor are very appreciated by us. Thank you so much for sharing your experience in Paradisus Rio de Oro with other travelers. We always work towards our guests’ satisfaction. That is why we are so pleased to know that we met your expectations. It will be very nice to have you back for... More 

2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I should be writing this review in 11 weeks time, saying what an amazing honeymoon we'd had..... I'm sure this would have been the case had we not received an email this morning explaining the main pool would be closed from 1st June-31st August, we were due to fly on the 28th may. In way of 'compensation' we were offered... More 

Was this review helpful? Yes 9
Canvey, null, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Well what can I say other than paradise. Just got back from a 2 week stay at this resort and will be going back next year. All the staff work hard to please, food is fantastic, drinks are named brands, and the room was a great size although a little dated now. Great excursion trips ( dine with the Dolphins... More 

Was this review helpful? Yes 2
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Darren W, We really appreciate your opinions on Trip Advisor. Your satisfaction and enjoyment during your stay in Rio de Oro, makes us extremely happy, as well as your decision of coming back next year. That is the reason why we are always working for. If there is anything we can help your with in advance, please, do not... More 

Toronto, Ontario, Canada
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I celebrated out 25th wedding anniversary at the Paradisus Rio de Oro and we had the time of our life. The resort is paradise......scenery is spectacular, beach is stunning, pool is beautiful and the food is incredible. We loved the buffet and all the a la carte restaurants were amazing. I never ate such good food in... More 

Was this review helpful? Yes 3
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Lucy B, We are truly delighted to know that you consider your stay in Paradisus Rio de Oro, the best holiday ever. That is the reason why we are always working for. Thank you so much for sharing your experience with other travelers on Trip Advisor. It will be a real pleasure to have you back to this little... More 

Ontario.
Top Contributor
56 reviews 56 reviews
18 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort had all we were looking for and our group had a great time. This is a detailing of what you can expect! We arrived at the Frank Pais airport in Holguin around 8:30 PM on a Saturday, very busy but smooth flow through immigration and out to our bus. The bank had closed so didn't get a chance... More 

Was this review helpful? Yes 5
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Northernersun, Thank you so much for your wonderful comments on Trip Advisor. It is very pleasant to know that we met your expectations and you enjoyed your stay in Paradisus Rio de Oro. We would like to thank you also for sharing your experience with other travelers to help them decide to visit us. We will be very pleased... More 

Bridgnorth, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from 2 weeks here. Fantastic hardworking and personable staff, who are fully appreciated by senior management. Profit sharing at end of year, English lessons, full uniform, regular breaks and more reasonable hours than some Cuban hotels. Hotel is spotless, multiple choices of first class food and dining venues. Good variety of evening entertainment every night. Junior suites... More 

Was this review helpful? Yes 2
Esp Comercial M, Director General at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Barbara M, Your opinions posted on Trip Advisor are very appreciated by us. Thank you so much for the feedback of your stay in Paradisus Rio de Oro. We are always working towards our guests` satisfaction. That is why we are so happy to know about your enjoyment. We will be very pleased to welcome you back soon. If... More 

Hotel Review Summarization

What travelers say

  • Royal service(194)
  • Very good(65)
  • Buffet restaurant(59)
  • El Patio(33)
  • Pool bar(27)
  • Junior suite(26)
  • Pool area(25)
  • Lobby bar(25)
  • Main hotel(23)
  • Show table(17)
Questions? Get answers from hotel staff and past guests. Ask a question

4,938 photos of this hotel

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Dining (418)
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Bathroom (103)
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Management photos: Courtesy of the property manager

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Hotel & grounds (8)
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Dining (7)
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Other (4)
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