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All 9 Trinidad hotels

Iberostar Grand Hotel Trinidad

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5.0 of 5 Hotel   |   Calle Jose Marti 262, Trinidad 62600, Cuba
Hotel amenities
Iberostar Grand Hotel Trinidad
Ranked #1 of 9 Hotels in Trinidad
Certificate of Excellence 2014
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731 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Petaluma, California
1 review
5 of 5 stars Reviewed yesterday NEW

I wasn't staying at the hotel but went in to see what their concierge had to offer for day excursions around Trinidad. Leo helped me and went above and beyond to give me the best experience possible. He scheduled me to go horse back riding a half hour after talking to him and arranged my bus back to Havana for... More 

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Top Contributor
163 reviews 163 reviews
45 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a difference to the Iberostar Parque Central? Great room with everything working. Excellent staff. Great breakfast and dinner buffet. It was festival week, so very noisy outside and as we had a front facing room we could here the bands playing, however this stopped at 12:20am so not a problem for us. Would highly recommend this hotel and the... More 

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Davis, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were here for two nights. Our room was beautiful and large, even included a third bed. The lobby downstairs was very attractive and the breakfast buffet was more than ample. Service was friendly but a bit slow on coffe refills, etc. but not bad. Front desk was very helpful and knowledgeable. There is a nice bar and an adjoining... More 

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Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 nights 9 January. Room on first floor overlooking square with a large terrace, table and chairs. Very comfortable beds, bathroom excellent. Clean and functional. Found most staff charming (except for one incident with a waitress). Were there for the celebrations on the sat night. It was noisy, but we turned up the air con and slept... More 

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merchtem
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night there on our trip through Cuba. Situation can not be better; rooms are well equiped and everythings functions well Breakfest is perfect. But no swimming pool and the decoration is horrible.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. we thank you for choosing our hotel for your accommodation in Trinidad and the time taken to write your nice comments. We're glad to know that you found our service and attention fully satisfactory . As for the decoration, we can only say that, while fully respecting your opinion, there are many other hotel guests who find it... More 

Fareham
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel, better than expected. We had a fabulous room overlooking the square. Service & food all good. Very central & convenient for getting around. It's all so very colonial and there are some interesting artefacts in the lobby. Wifi was free (we didn't find anything else free in Cuba)!!, so this was amazing.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests, Thank you very much for your valuable comments on this website and for the time you have spent in wiriting them. We are very glad to know that you have enjoyed your stay at our hotel and in our city, and also that all our services and facilities have met your expectations. We look forward to host you... More 

New Delhi
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The moment you enter the hotel you are elated by its openness and decor. Staff is welcoming and helpful. The rooms are large in size and the interiors tasteful. Room rent generally includes breakfast and dinner. Breakfast is like in any other luxury hotel but the dinner is outstanding with a large, delicious spread. It's location is bang on the... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest, Thank you very much for your generous and descriptive comments about your stay at our hotel and for taking the time to write them. We are glad to hear that you havefully enjoyed your stay at our hotel and the Trinitarian local flavor. Only point out that there is not always music in the square opposite the hotel,... More 

Miller, Missouri
Top Contributor
111 reviews 111 reviews
10 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for four nights. Room 208 faces the lovely square. At night it is impossible to sleep with the revelry below. Our first night was a moderate disruption (Thursday). Our second night it was worse - the noise continued until 5AM. We requested a room change that was not possible. The hotel can not be held responsible for the... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: First of all, our sincere apologies for the inconvenience caused during your stay because of outside noise. Without wishing to argue or to seek justifications, let me make the following clarifications: " The week of culture" is held annually during this month, and every year we suffer the consequences of excess of these celebrations. A few days in... More 

Manchester, United Kingdom
Top Contributor
60 reviews 60 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After visiting the Iberostar in Havana for lunch, I expected a similar service in Trinidad. I could not believe the way I was spoken to by a member of staff called Leo. The worst customer service I have ever encountered and I have travelled to many countries. It is a beautiful looking hotel and the food was tasty but it... More 

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
309 reviews 309 reviews
66 hotel reviews
148 helpful votes 148 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 nights in this hotel and really enjoyed it. Service was very good and the room very comfortable. Food is very good and fairly priced. Breakfast is really good. I really enjoyed the smoking lounge where you can enjoy a good cigar and a good rum.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. Thank you very much for your valuable feedback regarding your stay at the hotel. We were very pleased to read that you enjoyed our hotel facilities, service and food. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. We look forward to welcoming you... More 

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Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti 262, Trinidad 62600, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Trinidad 5*
Number of rooms: 40
Also Known As:
Iberostar Trinidad

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