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Iberostar Grand Hotel Trinidad

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5.0 of 5 Hotel   |   Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
Hotel amenities
Iberostar Grand Hotel Trinidad
Ranked #1 of 10 Hotels in Trinidad
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673 reviews from our community

Traveler rating
    482
    145
    33
    5
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Rotorua
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

In September we stayed 2 nights here as part of our tour. The staff were very friendly, and a lovely, cool restful lobby after the outside heat. The Wi-Fi that was only available in the lobby was very slow but this seems fairly standard for Cuba. Our room was large and very well appointed, also the bathroom was quite luxurious.... More

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Wales
Top Contributor
82 reviews 82 reviews
65 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights as part of tour. Food was good, rooms were fine and hotel had a good ambience overall. The wifi was almost non exIstent but then this was the case with most Cuban hotels we stayed in.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest Thank you very much for choosing our hotel for your stay in Trinidad. It was with a great pleasure to read your review and complimentary comments. I am sure that your suggestions and observations are also valuable for other readers. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad... More

Gibraltar
Top Contributor
52 reviews 52 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I feel sorry for anyone who foes to Cuba and does not visit the charming town of Trinidad! And when in Trinidad this is the only place to stay! This is a great hotel I cannot fault it in anyway. Location, staff, food, free wifi, everything! I cannot praise it enough:) big thumbs up

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. We were very pleased to read that you enjoyed our hotel facilities and service. . We look forward to your return to Iberostar Grand Hotel Trinidad and I wish you all the best. Remaining at your disposal, Best regards Carlos Lázaro... More

Boston, Massachusetts
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

From some of the reviews, I began to think that we must have stayed at different hotels. I had a lovely huge room on the second floor in the front of the hotel and never had a moment's problem with noise. There was a gorgeous terrace outside my french doors--with stunning sunsets. The lobby is lovely, the wi-fi absurdly slow... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you for giving us and other readers of Trip Advisor your very positive ad detailed comments. I am glad to know that you have perceived the true essence of our hotel. We are deeply pleased that you have come to Iberostar Grand Hotel Trinidad for your vacation and that you have encountered our service and installations amazing.... More

london
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A lovely welcome and a very efficient check-in did bode well, but there were a couple of minor niggles along the way. While the rooms were modern and clean, the aircon was haphazard and the breakfast left a lot to be desired. Based on the breakfast we did not try the restaurant which looked very overpriced, but the bar provided... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your experience with us. I have taken note of all the comments that of course are discussed with the involved department heads. I sincerely apologize that you did not have a perfect stay at Iberostar Grand Hotel Trinidad, and that we felt short of your expectations.... More

Bucks
Contributor
11 reviews 11 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a fabulous hotel but had the misfortune to be placed on a square which pumps out very loud disco music until 12 midnight – the base makes the whole hotel shake. It was so bad that for our second night we moved to rooms to the back of the hotel – these were much smaller but would be... More

Was this review helpful? Yes 3
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We are terribley sorry that outside noise spoiled what would have otherwise been a satisfying and enjoyable stay in our hotel. With certain impotence I must admit that we have had some complaints for that same reason this August, during which many festive activities are held in the plaza front of the hotel, and although we have tried... More

Athens, Greece
Contributor
18 reviews 18 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

An excellent 5 star hotel up to european 5 star standards ! No further comments are neccessary as it is excellent in every aspect. I am not sure of its price as it was part of a package. The hotel staff where very kind and fluent in english which is not very common for this country at this time even... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear gues¨t: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. I look forward to welcoming you... More

England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Leaving the bustle of the Trinidadian square outside, we felt this hotel was an oasis of peace. The rooms were comfortable and clean and the wifi was free in the lobby area. This might not seem great but compared to the Iberostar in Havana, where you had to pay for the wifi AND go to the lobby, this was exceptional!... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you very much for your kind comments and for the time it took you to write them, and for choosing our hotel for your accommodation during your stay in Trinidad. We are pleased that our services and facilities have deserved your compliments, and responding to your remark about the room of his travel companions just want to... More

Sydney, Australia
Top Contributor
2,351 reviews 2,351 reviews
208 hotel reviews
972 helpful votes 972 helpful votes
5 of 5 stars Reviewed August 24, 2014

A grand stylish hotel that is almost out of sync with the surrounding streets - modern but yet retaining the grandeur of the past. Rooms are slightly small and dark but the lobby and foyer are wonderful. Excellent buffet breakfast. Only real negative is the Wi-Fi - almost non-existent but I found the best times were about 3 in the... More

Was this review helpful? Yes 3
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering. Best wishes Carlos Lázaro General Manager More

St. Petersburg, Florida
Top Contributor
78 reviews 78 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 24, 2014

Trinidad is a very old town in the South east of Cuba, and this beautiful hotel is right in the centre of the old cobblestone town. The hotel is stunning and the rooms are excellent certainly something that we did not expect quite this quality in Cuba. The staff well they are lacking a bit, reception excellent, doorman poor, restaurant... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your experience with us, I was very pleased to read that you enjoyed our hotel facilities. I really appreciate your constructive comments which highlight specific service areas that we need to rectify to improve our standards, and to reach for a perfect service. In Iberostar Grand... More

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Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Trinidad 5*
Number of rooms: 40
Also Known As:
Iberostar Trinidad

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