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Iberostar Grand Hotel Trinidad

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5.0 of 5 Hotel   |   Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
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Iberostar Grand Hotel Trinidad
Ranked #1 of 10 hotels in Trinidad
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653 people have reviewed this hotel

Traveler rating
    469
    141
    31
    5
    7
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73
403
25
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great location in the heart of the town! Rooms and the bath were good and clean. WiFi is offered but is so slow that it simply doesn't work. Choice of breakfast and the friendliness of the personel can be improved. It is OK but I expected more from a Gran Hotel. Trinidad is the best town in Cuba!

Review collected in partnership with Galahotels.com

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London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I would agree with Tom840 that this is not 5 star but close. Where it ticks all the boxes is in the lovely and quite frankly huge rooms - we also had a great corner balcony overlooking the square which was a nice perk - and also the elegant reception/lobby area which is quiet and serene and lovely to come... More

Was this review helpful? Yes 3
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We sincerely appreciate your compliments to our hotel and staff, and we are pleased to hear that you have enjoyed your stay with us. At the same time we are sorry that you did not find the food offers at the same level as our hotel in La Habana. In that regard, ( without trying to justify the... More

Green Valley, AZ
Contributor
20 reviews 20 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice small hotel in a part of Cuba that is lacking in accommodations that are very appealing to travelers used to the standards in Europe or the US. They claim a five star rating, but I don't think they got it from the same agencies that generally award these recognitions. Nonetheless, it is comfortable, clean, and... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to let us and the online Community your impressions on our hotel, that encourage and motivate us to continue improving... More

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

everything about the hotel is wonderful,the staff, the rooms, the food are all excellent.It is not typically Cuban but it was a welcome few days of luxury during our tour of Cuba.Trinidad is definitely worth a visit.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your visit to our Hotel . I am very pleased to read that you enjoyed our hotel facilities. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. I look forward to welcoming... More

Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A mini oasis in the heart of Trinidad. After a 4 hour drive from Havana, arriving at the elegant Iberostar Grand Hotel was most welcoming with cool drinks and tapas in the lovely, colonial style lobby. Our room was very clean, tastefully furnished and with the added touch of a quaint terrace. Staff members were helpful and upon request, the... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We thank your very much for your complementary comments on your stay at our hotel and for the time you have taken in writing them. We are glad to know that you have found our facilities, food offers and service fully satisfactory. We really appreciate all our guest's suggestions which help us to improve the quality of our... More

Epsom, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Top class hotel light and airy with fabulous breakfasts.We had Tapas one lunchtime too also excellent.Very clean rooms huge.No problems perfect for couple of night stay.Taxi available easily, we went to the beach one afternoon.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We do appreciate your kind and positive comments about your visit to our hotel and thahk you for the time you have employed in writing them. We are pleased to know you have fully enjoyed our services and gastronomic offer and we hope to have the opportunity to to receive you again in our hotel if you decided... More

Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I felt welcome from the moment our group arrived. The food in the restaurant was great. For dinner, I had salad & pizza. The pizza was big enough for two people. Of the 6 of us at the table 4 of us thoroughly enjoyed the food. The breakfast buffet was excellent. The rooms are very nice. My room had a... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We really appreciate your summarized feedback on your stay at our hotel and we are very glad to know that you found our food offerings and facilities wonderful, Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. I look forward to welcoming you back... More

Bath, United Kingdom
Top Contributor
71 reviews 71 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel lived up to all expectations as a 'grand' hotel. Located in the centre of Trinidad we were able to walk everywhere that we wanted to go. The staff were pleasant and helpful, recommending restaurants and local entertainment. The breakfast was very good with the chef cooking great omelettes on demand. The hotel wifi was free but, as you... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest: It is for us very gratifying to know that the have enjoyed your stay in our hotel , and we do appreciate the time you have taken in writing your kind and complimentary notes. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. We... More

sydney
Contributor
20 reviews 20 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

An oasis in Trinidad. Beautiful colonial building. Lovely rooms and great location. Good value. Dinner in restaurant not that imaginative but breakfast is good. Staff very friendly and helpful. Has wifi but very slow.

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: It is really nice to read the positive comments you had placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users. We were delighted to know that you enjoyed your stay, and we hope to have the opportunity of welcoming you back at the Grand Hotel Iberostar Trinidad... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a very pleasant stay in this superbly run hotel.Staff all very competent and friendly. Best breakfast I had in Cuba.The lady manager runs a very "tight ship" which reflects through every aspect of the hotel. Rooms and common areas are no smoking (unlike Iberostar Havana). If you have to stay in Trinidad, stay HERE. But not for long as... More

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We thank you very much for your kind and complimentary comments about your stay in our hotel. We are pleased to know that our facilities and services have met your expectations and that you have spent a lovely few days with us. We regret the incident happened on the street, that fortunately has not had any serious consequence.... More

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Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Trinidad 5*
Also Known As:
Iberostar Trinidad

322 photos of this hotel

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Bathroom (14)
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 
Number of rooms
40

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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