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Iberostar Grand Hotel Trinidad

Calle Jose Marti 262, Trinidad 62600, Cuba
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Iberostar Grand Hotel Trinidad
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Ranked #1 of 9 Hotels in Trinidad
A recent review
5 of 5 stars reviewed 2 days ago
mjm47 Bonaire, GA
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865 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bonaire, GA
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We totally enjoyed our stay in this hotel. The rooms were spacious and beautifully decorated. The bathroom was very modern (almost like being in the states.) We were also impressed with housekeeping. Breakfast was amazing although the wait staff could have been more attentive.

Was this review helpful? Yes 1
hamme - belgium
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice and well positioned 5-star hotel - looks colonial although new built - 5-star hotel - rooms are clean and well done - lobby is very welcoming - breakfast is excellent - personnel friendly - historical center of trinidad is very closeby. But it remains a drawback that a 5-star hotel in a hot country as Cuba has no swimming... More 

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: Humbly we accept your praising words for our hotel and our working staff. We can feel in your lines that our services and devoted work made possible that you enjoyed your vacation time in our city. We totally agree with you that a swimming pool is a must for our hotel; fortunately we will be adding one to... More 

Colombo
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel and I would be very surprised if there is a better one in Trinidad. When you first enter the hotel what is most impressive is the lobby which is very colonial. The rooms are more than adequate and breakfast was one of the best we had in Cuba. Our only negative point is the location.... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: First of all we would like to thank you for the time you have devoted to write this comment about the days you spent in our hotel. We are very pleased to see that you enjoyed the facilities and services we provide. As you have remarked our hotel is located near the historical center of Trinidad, the most... More 

Romford, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After two nights in Havana this hotel certainly ticked all the boxes for a relaxing, comfortable stay. Rooms very spacious and clean with lovely big balcony overlooking square, friendly staff, just a short walk to town centre with plenty of restaurants. We had a trip on the tourist train in to the mountain regions well worth the 10cuc - good... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: It has been very gratifying to read your opinion about the days you were visiting our city and stayed at the IBEROSTAR Grand Hotel Trinidad. We are glad to read that you liked our rooms and the service of our staff and that you were able to explore the city and the surrounding areas as well. Thanks for... More 

Belfast, United Kingdom
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Iberostar Trinidad was, at 1/10th the size, everything Iberostar Parque C in Havana was not. Lovely staff - who apologised if they did not attend to you instantly (they even charged my phone and tablet overnight as their adaptor did not work!) always a smile. Had no problem with overcharging on bar bills. Good meal in restaurant first night. Get... More 

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: All through your comments we have once again realized that every time we devote to each of our guest is it highly appreciated. We regret not being able to make it perfect for you since beginning to end but we are really pleased to see that you have crowned our efforts with this lovely review. We do hope... More 

Atlanta, Georgia
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in April on a tour. Room had plenty of space. Clean and quiet. House staff were attentive. The buffet breakfast was very nice. Location was an easy walk from the Plaza Mayor. The front desk personnel were helpful. Air conditioning worked well.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: We have enjoyed very much your comments about our hotel. We are really glad to read that you were pleased with the services of our working staff during the days you stayed at Trinidad. We hope this will not be the last time you visit us. Yours truly, Online Reputation Manager More 

Dublin, Ireland
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a welcome oasis in the middle of Trinidad. Beautiful decor, attentive staff and wonderful air conditioning. Two minor surprises - the bar staff "incorrectly" toting up bills on more than one occasion and the very poor quality of the local taxis called for us by reception. Overall a wonderful hotel with a great breakfast. Rooms were spacious... More 

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: On behalf of IBEROSTAR Grand Hotel Trinidad working staff we would like to thank you for the time you have devoted to write your opinion about the hotel and the services we provided while you stayed with us. We are glad to read that you have found enjoyable our style and the atmosphere in the hotel. We would... More 

Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel. Friendly staff. However in the bar, bills were routinely added up incorrectly in favour of the hotel. Always check addition.In one case a bill of CUC120 was charged at CUC150 not what I would have expected if a hotel of this standard.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: Thanks for having chosen us as your holidays destination. We appreciate that you have shared these remarkable opinions of our hotel and the staff that served you during your days at IBEROSTAR Grand Hotel Trinidad. We would like to apologize for the mistake that took place with your bill at the bar. We thank you for letting us... More 

Belfast, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a hot and rather exhausting trek around this busy town, it was a delight to return to this lovely hotel's large lobby and grab a good cocktail in the bar's pleasant surroundings. I had a very spacious room and woke to a great view of the still sleeping town. I found breakfast to be consistently the best meal of... More 

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: We are very pleased to see that you have shared these comments about the services we offer. It is our daily task to make your stay as enjoyable as possible and make you wish to return to us. Our working team at IBEROSTAR Grand Hotel Trinidad would like to thank you too for your observations about the delay... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

During our recent trip to Cuba; we mostly stayed with Cuban families in their home. I could not however resist the allure of the Iberostar Grand Hotel In Trinidad where we booked a room for 2 nights. It is located in the very heart of the City surrounded by many fine restaurants, parks and churches that all help make a... More 

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you very much for the words you have written to appraise our services. We will work harder every day to honor each of your comments. We are really glad to know you enjoyed the visit to our city; we will be looking forward to your return in the future. Best wishes, Online Reputation Manager More 

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