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Iberostar Grand Hotel Trinidad

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5.0 of 5 Hotel   |   Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
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  • Reviews (659)
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  • Room tips (138)
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Iberostar Grand Hotel Trinidad
Ranked #1 of 10 hotels in Trinidad
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659 people have reviewed this hotel

Traveler rating
    474
    142
    31
    5
    7
See reviews for
73
408
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Sydney, Australia
Top Contributor
2,253 reviews 2,253 reviews
201 hotel reviews
885 helpful votes 885 helpful votes
5 of 5 stars Reviewed 1 week ago

A grand stylish hotel that is almost out of sync with the surrounding streets - modern but yet retaining the grandeur of the past. Rooms are slightly small and dark but the lobby and foyer are wonderful. Excellent buffet breakfast. Only real negative is the Wi-Fi - almost non-existent but I found the best times were about 3 in the... More

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad for a bit more pampering. Best wishes Carlos Lázaro General Manager More

St. Petersburg, Florida
Top Contributor
74 reviews 74 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Trinidad is a very old town in the South east of Cuba, and this beautiful hotel is right in the centre of the old cobblestone town. The hotel is stunning and the rooms are excellent certainly something that we did not expect quite this quality in Cuba. The staff well they are lacking a bit, reception excellent, doorman poor, restaurant... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your experience with us, I was very pleased to read that you enjoyed our hotel facilities. I really appreciate your constructive comments which highlight specific service areas that we need to rectify to improve our standards, and to reach for a perfect service. In Iberostar Grand... More

Clonakilty, Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in the Grand Hotel for the 2 nights of our Honeymoon and Wow we knew we were on honeymoon from the moment we checked in, they front desk were so excited about us been on honeymoon, firstly got an upgrade on our room and when we entered the room a bottle of champagne and fresh fruit awaited us,... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests, It is always a pleasure to receive the feedback from our guests, and even more if they are as laudatory as you have had the courtesy to place here in TAdv. about your stay at our hotel. We greatly appreciate that you chose us as part of your honeymoon trip and we want to express our wishes for... More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location in the heart of the town! Rooms and the bath were good and clean. WiFi is offered but is so slow that it simply doesn't work. Choice of breakfast and the friendliness of the personel can be improved. It is OK but I expected more from a Gran Hotel. Trinidad is the best town in Cuba!

Review collected in partnership with Galahotels.com

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your experience with us. I have taken note of all the comments that of course are discussed with the involved department heads. I sincerely apologize that you did not have a perfect stay at Iberostar Grand Hotel Trinidad, and that we felt short of your expectations.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would agree with Tom840 that this is not 5 star but close. Where it ticks all the boxes is in the lovely and quite frankly huge rooms - we also had a great corner balcony overlooking the square which was a nice perk - and also the elegant reception/lobby area which is quiet and serene and lovely to come... More

Was this review helpful? Yes 4
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We sincerely appreciate your compliments to our hotel and staff, and we are pleased to hear that you have enjoyed your stay with us. At the same time we are sorry that you did not find the food offers at the same level as our hotel in La Habana. In that regard, ( without trying to justify the... More

Green Valley, AZ
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very nice small hotel in a part of Cuba that is lacking in accommodations that are very appealing to travelers used to the standards in Europe or the US. They claim a five star rating, but I don't think they got it from the same agencies that generally award these recognitions. Nonetheless, it is comfortable, clean, and... More

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to let us and the online Community your impressions on our hotel, that encourage and motivate us to continue improving... More

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

everything about the hotel is wonderful,the staff, the rooms, the food are all excellent.It is not typically Cuban but it was a welcome few days of luxury during our tour of Cuba.Trinidad is definitely worth a visit.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: I wish to thank you very much your feedback in regards to your visit to our Hotel . I am very pleased to read that you enjoyed our hotel facilities. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. I look forward to welcoming... More

Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 27, 2014

A mini oasis in the heart of Trinidad. After a 4 hour drive from Havana, arriving at the elegant Iberostar Grand Hotel was most welcoming with cool drinks and tapas in the lovely, colonial style lobby. Our room was very clean, tastefully furnished and with the added touch of a quaint terrace. Staff members were helpful and upon request, the... More

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We thank your very much for your complementary comments on your stay at our hotel and for the time you have taken in writing them. We are glad to know that you have found our facilities, food offers and service fully satisfactory. We really appreciate all our guest's suggestions which help us to improve the quality of our... More

Epsom, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 27, 2014

Top class hotel light and airy with fabulous breakfasts.We had Tapas one lunchtime too also excellent.Very clean rooms huge.No problems perfect for couple of night stay.Taxi available easily, we went to the beach one afternoon.

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We do appreciate your kind and positive comments about your visit to our hotel and thahk you for the time you have employed in writing them. We are pleased to know you have fully enjoyed our services and gastronomic offer and we hope to have the opportunity to to receive you again in our hotel if you decided... More

Trinidad
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

I felt welcome from the moment our group arrived. The food in the restaurant was great. For dinner, I had salad & pizza. The pizza was big enough for two people. Of the 6 of us at the table 4 of us thoroughly enjoyed the food. The breakfast buffet was excellent. The rooms are very nice. My room had a... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We really appreciate your summarized feedback on your stay at our hotel and we are very glad to know that you found our food offerings and facilities wonderful, Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us. I look forward to welcoming you back... More

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Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti 262 | Trinidad Sancti Spiritus, Trinidad, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Trinidad 5*
Also Known As:
Iberostar Trinidad

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 
Number of rooms
40

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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