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Iberostar Grand Hotel Trinidad

Calle Jose Marti 262, Trinidad 62600, Cuba
Iberostar Grand Hotel Trinidad

842 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Antonio, Texas
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful colonial hotel with great service and very good food. Reminded me of the LaMasion hotel in San Antonio, Texas. The rooms are large, well appointed and modern well equipped baths. The only negative is that internet is spotty at times.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: The IBEROSTAR Grand Hotel Trinidad working team would like to thank you for sharing your opinions again about your stay with us. We are glad to know you keep a pleasant memory of the time you spent in our company. Unfortunately at this point we are not able to solve the problem with the Internet connection since this... More 

County Waterford, Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This was one if the best hotels I stayed at in cuba. Nice lobby with fountain. Rooms are spotless with very comfortable beds. Great terrace facing out to the main square. Very nice bathroom with robes and slippers available. Large buffet breakfast with a great selection and a chef to make your eggs on demand available. Wifi is available, at... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: It has been a great pleasure for us to find your review about IBEROSTAR Grand Hotel Trinidad. We kindly appreciate your comments about our services and the location of the hotel near the center of town. Unfortunately we have not been able yet to add a pool to our facilities, but we are looking forward in the near... More 

Hatfield, United Kingdom
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel on one side of the square in central Trinidad. unfortunately our transfer coach from Havana didn't know how to get to the side of the square the hotel is on and left us the opposite side to the hotel and after picking us up 1 hour late not the best start. none of this the hotels fault... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Making the difference is not an easy task, but reading your lines we know our staff marked the difference for you in your trip to our country and have successfully improved your stay in our city. We are proud of your opinions about our workers since it is our everyday mission to serve better all our clients. Sincerely... More 

Rancho Murieta, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed recently and thoroughly enjoyed our stay. Our family occupied both of the larger rooms on the third floor overlooking the square. I believe they were rooms 204 and 205. We did not have a balcony, but the rooms on the level below us did. The hotel is beautiful and is a "must stay" if you are visiting Trinidad.... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Reading these lines you have dedicated to us makes our everyday efforts worthy in every possible way. We are happy to know you enjoyed our city, our hotel and our services. You have reached each of our workers with your excellent opinions and we would like to thank you in return for choosing us. From this moment on... More 

Chicago, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Unlike the bustling Parque Central in Havana, this is a small, beautifully turned out hotel. Our room, including the bathroom, was perfect and looked very recently renovated. Trinidad is in a time warp (for now--watch out for when the airport is finished).

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We appreciate you have devoted some of your time to let us know you enjoyed the stay at IBEROSTAR Grand Hotel Trinidad. We will continue working to ensure every guest will be as pleased as you are with our services. Always waiting for your return, Online Reputation Manager More 

s. wales
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a classy hotel in Trinidad. However, although our room was quite impressive (clean, comfortable, lovely bathroom) we weren't impressed with the outlook. We had a very small terrace but facing close up to a very high blank wall, giving no outlook and not much light. The main rooms of the hotel are impressive, the one facility the hotel... More 

Was this review helpful? Yes
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: Knowing through your opinion that you liked the hotel and the rooms is really heartwarming for all the workers. Certainly we consider you a have point when you make reference to the view in some of our rooms in the moment, and also when you say we are lacking a pool for our guests. Unfortunately we do not... More 

Paris, France
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is quite charming, with large comfortable rooms. It's walking distance to the city's attractions. The hotels architecture blends right into the historic neighbourhood. The atriums inside the hotel gives it an airy colonial look. Try to get a room at the front of the hotel as this overlooks the town square.

Was this review helpful? Yes 3
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We are grateful to read your comments about our hotel and about the services we provided during your stay with us. We are pleased to know that you enjoyed the harmony of the hotel within its environment. We will continue to work on the issue of the view of the rooms that are located on the rear area;... More 

Gibraltar
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was extremely good, well maintained and clean. Our room was large and the bathroom very spacious with a bath and separate shower. The hotel is only a short walk from the old town. Reception can provide you with a map and will happily arrange taxis or make restaurant reservations for you. Dinner at the Hotel restaurant was good... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: Your words about the time you enjoyed at IBEROSTAR Grand Hotel Trinidad are indeed welcome by our staff. We hope to leave the best impression in every guest that visits us with the services we offer. We appreciate also your remarks about the prices in our restaurant, even when you consider them to be expensive it is our... More 

Reinholds, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first experience in an Iberostar hotel - and the standards were set high! It's a beautiful old hotel, and the staff was wonderful! We only stayed one night, so there wasn't much time to explore directly from the hotel... but it appeared the hotel was close enough to walk about the beautiful cobblestone streets nearby. (We did... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear client: We are encouraged by your opinions to keep working every day to achieve even better results. We truly hope we can enjoy your presence a second time; you will always be welcomed at IBEROSTAR Grand Hotel Trinidad. We appreciate your comments on the food we have served during your stay; our Chef will always keep it in mind... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Superb service at the bar and great cocktails. They also have a lovely cigar room where you can enjoy the finest cuban tobaccos and relax in style. The inner courtyard/patio is also a wonderful place to get away from the heat!

Was this review helpful? Yes 2
Directortrinidad, Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest: It is our goal being a place for resting for our guest so they can enjoy our services. We are glad to read that you recognize our hotel with this feature. We are looking forward to see you again at IBEROSTAR Grand Trinidad. Sincerely. Online Reputation Manager. More 

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