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Iberostar Grand Hotel Trinidad

Calle Jose Marti 262, Trinidad 62600, Cuba
Iberostar Grand Hotel Trinidad
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823 reviews from our community

Traveler rating
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    199
    38
    8
    10
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95
498
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Helsinki
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A nice luxury hotel in the middle of Trinidad. The difference between the hotel and the surrounding area is unusually striking. Clean, well kept and fully up to Iberostar standard. Unfortunately cost level is also "standard" european luxury level. Both WiFi (very slow if and when it works) and breakfast cost.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. Thank you very much for your comments about our IBEROSTAR Grand Trinidad. Our beautiful building is plenty of Trinitarios employees who work hard putting the best of them to keep the hotel as you mention in your review. The internet is working better day by day. We will consider your comments about the prices. By the moment we... More 

Chatham, United Kingdom
Top Contributor
84 reviews 84 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for three nights as part of our trip to Cuba. The hotel is ideally located for visiting the World Heritage Site in the Old Town and is a short walk away. Located on one side of the square it is a stunning building very well restored and presented as a small 40 bedded hotel. The inside is... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. It is an honor for us hosting guest. We have the opportunity to give you the best service for which we work hard every day. We are glad to hear from you that you liked our bulding, gastronomy, service and The Mojito. Sincerely. Online Reputation Manager. More 

Dublin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Highly recommend this hotel if you're staying in Trinidad and I'd also definitely recommend seeing Trinidad itself. We had a room overlooking the square, which was just perfect for looking out at daily life in the city and/or relaxing with a book and a rum. Breakfast was good and the tapas and dinner were decent, a little overpriced, considering some... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. We would like to thank you for choosing IBEROSTAR Grand Trinidad for your vacations. It is an honor for all the team read your comments on this site. We work hard to give to our guests the rooms as soon as they arrived even though when the guests arrived before 3 p.m. Sometimes in order to give the... More 

Melbourne, Australia
Top Contributor
142 reviews 142 reviews
89 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a pleasure to stay at a genuinely good hotel which knows how to deliver quality in every sense. Good rooms and facilities, excellent restaurant with plentiful breakfasts and good dinner menus. Attentive and helpful staff. Even the wifi was reasonably fast (although only available in the lobby and restaurant areas). Perfect location for walking around the old town which... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. We are so thankful with you about your comments. You have express the way we feel about our hotel IBEROSTAR Grand Trinidad. We work every day to accomplished our guest expectation and we work hard to put our hotel in the first place of Cuba. Warm regards from all our team. General Manager. More 

San Antonio, Texas
Top Contributor
113 reviews 113 reviews
35 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel to stay, eat and drink. Rooms were large and modern. The service was impeccable in both the hotel and restaurant. Great breakfast and the staff is eager to help and please. Highly recommend!

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest, Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you at IBEROSTAR Grand Trinidad. We appreciate your kind words pertaining our rooms, food, beverages and services. Sincerely. Online Reputation Manager. More 

Market Rasen, United Kingdom
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This was to be our second of four hotels we were staying in in Cuba and was definitely the best - a true '5 star'. Initial disappointment as we had booked for two nights but they put us in the Ronda nearly next door for the first night - compensation came in the form of a lovely dinner at the... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. It was a pleasure for us hosting you during your last vacations at IBEROSTAR Grand Trinidad. We are grateful about your nice comments about the beauty of our hotel and Trinidad. We apologize for not hosting you the first night due to the availability but we are really happy for being able to accommodate the other two nights.... More 

Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Six of us spent two nights here. We thoroughly enjoyed our stay. My wife and I were given a slightly bigger room to accommodate a wheelchair. This had been organised between our excellent guide, Manuel, and the hotel. The rooms were very good, with large beds, as were the buffet dinner and buffet breakfast. The hotel's location is very central,... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. We work hard at IBEROSTAR Grand Trinidad in order to give our guest a memorable vacation. We would like to thank you very much for your nice comments about our property. We are glad to hear you have felt comfortable in our property and that your room were accommodating to your expectation. All the team at the hotel... More 

Westcliff-on-Sea, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Unfortunately we only stayed one night as part of our tour of Cuba, this was definitely the best Hotel on our touring part of our holiday. From the very friendly reception we received to the wonderful service at both the bar and restaurant it was first class. The room was lovely the bed comfortable, furnishings throughout the hotel were very... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. Our team would like to thank you for your warm comment about IBEROSTAR Grand Trinidad. Also we were happy to read how you ecourage other people star longer at Trinidad. It is a beautiful city and all the time you spend here is really valuable. Warm Regards. Online Reputation Manager. More 

Swindon, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Wonderful hotel, the room was amazing looking out over a small square. Trinidad it self was one of the highlights of Cuba for us, beautiful. However almost all the staff during breakfast were young girls who really needed someone to supervise them as they were really not up to scratch, more interested in using their phones or chewing gum! All... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. It was a pleasure for us hosting you during your last vacations at IBEROSTAR Grand Trinidad. We are grateful about your nice comments about the beauty of our hotel and Trinidad. We apologize for the inconvenience you encountered at breakfast time. Our Maitre is already aware of this situation and you can be sure we are going to... More 

Swansea, United Kingdom
Top Contributor
67 reviews 67 reviews
20 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 2 nights in this delightful hotel. All staff were so friendly and helpful. Good bar and bar staff. Excellent buffet with a grill area. Rooms well appointed and large 4 poster style beds. Excellent hotel to view the sites of a fantastic town which is a colonial masterpiece. Would love to return.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest, Firstly, we are very thankful for being part of your amazing experience at IBEROSTAR Grand Trinidad. Thank you as well for recommending our beautiful hotel. We are taken action in order to minimize any external noise and we are putting doble glass at the windows. Sincerely. Online Reputation Manager. More 

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