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Iberostar Grand Hotel Trinidad

Certificate of Excellence
Calle Jose Marti 262, Trinidad 62600, Cuba
Iberostar Grand Hotel Trinidad
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793 reviews from our community

Traveler rating
    547
    190
    38
    8
    10
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93
480
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bradford, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here as part of a Virgin tour of the island. This really is a high quality hotel our room was beautiful overlooking the square on the first floor with a small balcony. The food in the restaurant was very good as were the staff. I would highly recommend this hotel.

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Crete
Top Contributor
186 reviews 186 reviews
34 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This wonderfully run hotel is a delight. The service is quite excellent, the food is good and the bar a delight. The rooms are airy, clean and comfortable. Everything that you hope for after a journey to Trinidad. I wouldn't consider staying anywhere else in Trinidad.

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New York City, New York
Top Contributor
127 reviews 127 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

A very nice high quality hotel well located in Trinidad. We were able to easily walk from the main square after a late night of music and dancing (the best part of Trinidad!). The service was very good and the breakfast substantial and varied. Highly recommend

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. We are glad to read that you recommend our hotel to other travelers, and we hope to be able to offer you our hospitality again at our hotel at... More 

Dublin, Ireland
Top Contributor
52 reviews 52 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is centrally located in Trinidad. Compared with other 5 star hotels in Cuba this one is up to European standards. The rooms are pleasant. We had a little courtyard although it was rather dark. We had a la carte food and buffet food all of a very high standard. One of our party was unwell and the manager... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: It is really nice to read the review you have placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users. We are also more than glad to know that you had a pleasurable time at our hotel, and that you found our food offerings andservice of high quality.... More 

Nottingham England
Top Contributor
100 reviews 100 reviews
62 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is situated on the edge of the old town of Trinidad on a pleasant square and is a conversion of an old mansion. It has been tastefully done and was delightful. Our room at the front overlooking the square, was spacious and had good facilities. Unlike its sister hotel in Havana, the staff were helpful and pleasant. Breakfast... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We would like to thank you for choosing to stay at our hotel and to send us your comments on your experience at the Grand Hotel Iberostar Trinidad. We were delighted to read that you enjoyed our facliities and service , and we look forward to your return to Iberostar Grand Hotel Trinidad and I wish you all... More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Beautiful public areas, comfortable room with a private courtyard. The staff was friendly and helpful, the bar and restaurant good. The two nights spent there were the best sleep we got during our trip.

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad With best wishes Carlos Lázaro GM More 

Essen, Belgium
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed three nights in this hotel during our Cuba tour . Very well located in front of the Parque Céspedes and in walking distance to the old city area such as Plaza Mayor; Reception desk on arrival , very kind service and lots of information , room and terrace first floor excellent and much better than expected ,... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay. Allow me to reiterate our... More 

Teesside UK
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I notice an earlier review by TravelGirl 766 she comments upon the poor room that they were given and we had the same experience. The room faced a wall and the noise was dreadful, before unpacking we returned to reception and stated that we would not be able to sleep with the noise. The receptionist was helpful she explained that... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. I wish to thank you very much your feedback in regards to your experience with us. I really appreciate your positive comments Regarding the issue with the noise , we admit that the soundproofing material of air conditioners, due to its longevity, is beginning to be inefficient, so that in our budget this year is a line for... More 

Arvada, CO
Contributor
16 reviews 16 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have had the good fortune to have stayed at this delightful hotel on several occasions . The staff is attentive, friendly, and helpful. The rooms are tastefully decorated and comfortable. The breakfast buffet offers a wide selection of eggs, fruits, and pastries. It is easy to explore the area on foot as the hotel is ideally located.

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest I wish to thank you very much your feedback in regards to your experience with us and for your fidelity. I was very pleased to read that you enjoyed again our hotel facilities and service. Allow me to reiterate our gratitude for choosing Iberostar Grand Hotel Trinidad and for taking the time to share your comments with us.... More 

Santa Barbara, California
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were delighted with our stay at this hotel. It is lovely and small and the staff is amazing! Nothing was too much trouble for them! The lobby is simply gorgeous and the rooms comfortable and certainly large enough. We were amazed that they had a 'pillow menu'!!! That just doesn't happen often, and was a real treat in Cuba,... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel. We are keen to welcome you again to the Iberostar Grand Hotel Trinidad and I remain at your disposal. Best regards. Carlos Lázaro GM More 

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