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Iberostar Grand Hotel Trinidad

Certificate of Excellence
Calle Jose Marti 262, Trinidad 62600, Cuba
Iberostar Grand Hotel Trinidad
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772 reviews from our community

Traveler rating
    532
    186
    38
    6
    10
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91
470
29
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Top Contributor
99 reviews 99 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed today NEW

This pretty hotel overlooks a square in the beautiful town of Trinidad. It is the best hotel in town.It has about 40 rooms and we were lucky enough to have one of the ones with a terrace on the first floor. It was a generous size with two double beds and a large single. The bathroom was modern with an... More 

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London UK
Top Contributor
73 reviews 73 reviews
45 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed yesterday NEW

On entering this hotel which is a 4 hour drive fron Havana and supposedly the best hotel in Trinidad, you are confronted by a pretty fountain in the foyer. 3 floors of rooms that have reasonably modern bathrooms which contain Gilchrist ans Soames English toiletries. Our room had not one, not two, but three beds side by side. A first... More 

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Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our two nights stay was a duality, beautiful building, good food vs.slow staff and noisy 1st bedroom. Our initial room had the a/c attached to the wall and reverberated into it, unfortunately we had to stay in that room on our first night as they were full. We were moved the following day into a front facing room where we... More 

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New York City, New York
Top Contributor
87 reviews 87 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Iberostar Hotel in Trinidad was a great place to stay. The rooms were well appointed and extremely well looked after. The team could not have been more helpful. Bathrooms were all marble with excellent amenities. Highly recommend the chain if you are visiting. Highlight was the juice bar at breakfast - look for the great selection that includes beet,... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: It is really nice to read the feedback you had placed at this Webpage. We do appreciate the time you had taken to share your valuable impressions to other users. Thank you very much for your visit and we hope to have the pleasure to meet you again in our hotel on a future occasion. Best Regards Carlos... More 

Cambridge, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

when the coach turned into the street I wondered what uninhabitable slum awaited us and was surprised to walk into an excellent hotel. We had a welcome drink, were checked-in efficiently, and went to our large well appointed room. The dining room was also excellent with a wide choice nicely presented. Sadly no pool but this is the third world... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. I was very pleased to read that you enjoyed our hotel facilities and service We look forward to welcoming you back to Iberostar Grand Hotel Trinidad. Sincerely Carlos Lázaro GM More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Iberostar Grand Hotel Trinidad during our 16 day tour of West and Central Cuba. Most of the hotels were as advised by our Tour Operator, average, with indifferent, albeit very friendly service. This hotel was the exception, (though both the hotels we stayed at in Havana were more "opulent"). It was efficiently run, spotlessly clean, well... More 

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Deear guest: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad. Carlos Lázaro GM More 

Santa Fe, New Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Experiencing the beautiful colonial city of Trinidad was enhanced by two nights at this lovely hotel. Converted from an old mansion, every detail was charming: service, restaurant, atmosphere, cleanliness, all top-notch. Considering the limited hotel choices in Cuba, many not up to international standards, this hotel was by far a lovely and luxurious accommodation!

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Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest, Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. It was with a great pleasure to read your review and complimentary comments. I am sure that your suggestions and observations are also valuable for other readers. Do not... More 

Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Upon arrival you are greeted with a bright blue welcome drink!(non alcoholic) and the gentle sound of water fountain in reception. Super bedroom large and welcoming King size bed. An oasis of luxury in the very poor and dilapidated town of Trinidad. Take the trip up into the Rain Forest highly recommended, and it keeps you out the town during... More 

Was this review helpful? Yes 2
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guests: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad With best wishes, Carlos Lázaro GM More 

Hutton Rudby, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We arrived in Trinidad under fairly difficult circumstances, but the welcome and attention we received at the Iberostar Hotel made our holiday worthwhile. The hotel is beautifully maintained complete with all modern amenities without losing any of its 18th century character, and the friendly care and attention we received from all the staff cannot be praised enough, we loved it,... More 

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We are deeply pleased that you have come to Iberostar Grand Hotel Trinidad for your vacation and that you have encountered our service and installations outstanding. On behalf of our staff we want to thank you for highlighting the high service that you received during your stay. Thank you very much for your nice notes on your stay... More 

Scottsdale
Top Contributor
445 reviews 445 reviews
89 hotel reviews
249 helpful votes 249 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is part of the Spanish Iberostar chain. The plain exterior of this hotel belies how nice is the interior. The lobby is a small but has a nice atrium. We had a junior suite on the second of only two floors. It was nice and clean with good furniture and lighting. The king bed was comfortable and the air... More 

Was this review helpful? Yes 1
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments We do regret your disappointment with the wifi service, but in our discharge, we inform you that neither the quality nor the price of the connection depends on the hotel, but the state company that provides these... More 

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