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Pier 21 Apartment Hotel

Certificate of Excellence
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7-9 John Street, Fremantle, Western Australia 6159, Australia
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1 room 1 guest
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Pier 21 Apartment Hotel
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229 Reviews from our TripAdvisor Community

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Traveler rating
    102
    96
    25
    3
    3
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65
91
4
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (229)
  • Mar-May only
    (72)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (62)
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Adelaide, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fantastic! My sister and I wanted a quiet catch up spot - and this was just right! The view of the marina, the location in a quiet, interesting area and the great staff made it perfect. We walked to local restaurants. Parking was included. The Reception staff went out of their way to be helpful and cleaning staff made sure... More 

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Perth
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow. My partner and I stayed in a studio apartment with the full breakfast. The view was amazing. Literally right on the water. The staff are friendly and super helpful. We parked right next to our room. The breakfast was like nothing else. We had a large range to choose off of fresh fruit, pastries, pancakes, chilled meats, cereals, tea... More 

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Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear ebbstar, Greetings from the team at Pier 21! Thank you for taking a moment to review our property. It was a pleasure to read you and your partner had such a wonderful stay with us; particularly enjoying the hotels picturesque location on the banks of the Swan River. I was also delighted to read you were able to join... More 

Mornington Peninsula, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall I did enjoy my stay here, even though it was brief (2 nights) but I was very disappointed our breakfast package wasn't honoured because I was 3 minutes late. The hotel was informed that I was checking in late (2AM) as my original flight from Melbourne was cancelled. As you could understand I was a little tired and decided... More 

Was this review helpful? Yes
Jessica J, Manager at Pier 21 Apartment Hotel, responded to this review

Dear Denzel07, Thank you for sharing your experience with the TripAdvisor community. I was glad to read that overall you enjoyed your time here at Pier 21. I was however disappointed to read your comments regarding your recollection of the conversation we had regarding breakfast. When you contacted reception in the morning, you had asked the hours of the breakfast... More 

Melbourne, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic location right on the Swan river very modern apartment style accom, compact but certainly big enough for us both. Has everything you Including a large mini bar which is reasonably priced.Toiletries are of a good quality and smell divine. Housekeeping was a bit of hit and miss with the replenishment of tbags but hey they even provided T2 teabags... More 

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Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear siviter, I was absolutely delighted to read you had such a wonderful stay with us here at Pier 21 Apartment Hotel. The location of the hotel on the banks of the Swan River certainly provides the perfect backdrop to enjoy those spectacular views, as you mentioned in your review. Thank you for taking the time to share your experience... More 

Kojonup, Australia
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

POSITIVES: The staff were amazing, so caring and accommodating, even changing our room when we weren't happy. Great location, lovely views from many of the rooms. -(Check room when booking, they don't all have views!) Master bedroom really nice. Dishwasher very handy! Nice modern place, lovely balcony. Swimming pool and gym fantastic! TV in second room, really good. NEGATIVES: Rooms... More 

Was this review helpful? Yes 1
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Marta28_11, Thank you for taking the time to write your review although it was regrettable to learn you had mixed feelings about your Pier 21 experience. There were a couple of areas highlighted in your review and I would like to take a moment to address those if I may. As you would be aware we offer the luxury... More 

Canberra, Australia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place is a stunner and it was my second visit. The rooms are spacious - ample bedroom and big sitting, eating and cooking area wit a modern bathroom. My room looked over the river and the million dollar boats. It was quiet and stylish. The staff are really professional and friendly while the breakfasts with made-to-order main meals are... More 

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Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Malcolm L, I sincerely appreciate you taking the time to write about your stay with us. Your review certainly captures many of the hotels highlights and I was thrilled to read you enjoyed so many aspects of your stay with us. The Swan River does offer the perfect backdrop to unwind at the end of the day! Thank you... More 

Oamaru, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This apartment block was a brilliant place to stay in Fremantle. The biggest drawback is one needs to have a vehicle for convenience, it is a good walk into Fremantle from the hotel. Very clean rooms along with attentive staff. Well worth the stay

Was this review helpful? Yes
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear rosscoe1951, I appreciate you taking a moment to review your stay with us at Pier 21 Apartment Hotel. From the title of your review I was delighted you and your partner very much enjoyed your stay with us. As highlighted in your review the hotel is approximately 4.5km from the centre of Fremantle. I do trust our friendly staff... More 

Melbourne, Australia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 22, 2015

Stayed here for 10 days and was an excellent alternative to the Perth CBD. Staff was extremely hospitable and made you to feel at home.Great views. Need visible price list for mini bar however as waters were $5 each but not easy to know.

Was this review helpful? Yes
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear BethanyA889, Thank you for choosing to stay with us at Pier 21 Apartment Hotel, I was delighted to read you enjoyed your experience and the wonderful Swan River views. I will certainly pass on your kind comments to the team. It is always very motivating to receive such positive feedback. Your comment regarding the placement of the minibar list... More 

Sydney, Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 20, 2015

Great location overlooking marina (take a rod!). Room was very clean with everything you need - including microwave. Brekkie a little exie ($29 a head) and Wi-Fi remains a mystery (did not get a mention in the technology guide!). Bit pongy at low tide. Short drive to restaurants is only drawback. Would stay there again.

Was this review helpful? Yes
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear DOug57_10, Greetings from the team at Pier 21! I was delighted to read that you enjoyed your stay with us and particularly the great location, on the banks of the fabulous Swan River. You did mention wifi in your review; there is a selection of options available through the television. I do apologise if this was not highlighted to... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

Excellent location Lovely views Great rooms Nice pool spa and tennis courts Friendly reception staff Will stay again Good price Rooms clean and tidy with good facilities We had a large balcony with beautiful views Great for families So close to Fremantle

Was this review helpful? Yes
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Kelbelc, Greetings from the team at Pier 21 and thank you for taking a moment to share your experience with the TripAdvisor community. Your review perfectly captured the hotels amenities; thank you for offering our readers an insight into so many of the features and benefits Pier 21 has to offer. It was wonderful to read you thought so... More 

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