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Pier 21 Apartment Hotel

Certificate of Excellence
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7-9 John Street, Fremantle, Western Australia 6159, Australia
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1 room 1 adult
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Pier 21 Apartment Hotel
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268 Reviews from our TripAdvisor Community

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Cairns, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very good. I have to admit, I had a few concerns getting here as it is a little off the beaten track. However - wow! What a great place - a true gem. Whoever runs this place clearly cares very much about their business. The rooms are better than any hotel I have ever stayed in. It... More 

Helpful?
Thank Chris C
Hockley, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed here for 3 nights. We had a two bedroom apartment that was situated on the ground floor with patio doors that lead out onto the swimming pool. The apartment was spotlessly clean and had everything we needed. The reception staff called us during the morning of our arrival to advise us that our room would... More 

Helpful?
Thank Gary D
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Gary D, Thank you kindly for taking the time to share your recent Pier 21 experience. From your review I was delighted to read you and your family had such a wonderful stay with us. I was also very pleased you were able to join us for breakfast and found the staff ‘exceptionally friendly and efficient’. I will pass... More 

Tasmania
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in Dec for 4 days in a 2 bed apartment with great views over the Swan River. Our apartment was a little tight on space for 4 people, with only one bathroom and limited storage in the smaller bedroom but everything else about the hotel was excellent. The staff were very friendly and helpful especially in the... More 

Helpful?
Thank TasDevils
Alice Springs, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you like a clean hotel room this is not the hotel for you. From dirty windows and sliding door tracks to filthy exhaust fans in the bathroom this room needed a good clean. However, the room was large with good views and comfy bed. A little out of the way and a taxi ride was required to reach the... More 

Helpful?
Thank Chris S
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Chris S, Thank you for taking the time to share your feedback although regrettable to read the title of your review. I was surprised to learn that you found certain aspects of your apartment dirty and I would like to take this opportunity to apologise for any areas we may have let you down. Although disappointing to receive such... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed for 2 nights and was pleased to see a couple of nice touches. Firstly they seem to have packed a gym, pool, tennis courts and spa into this place with some stunning views across the Swan river. We got a 1st floor corner room with plenty of space. The late night check in worked well for us arriving around... More 

Helpful?
Thank Mark P
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Mark P, Thank you for taking the time to share your review of Pier 21 with the online community. I was delighted to read you and your partner had such an enjoyable stay with us. As your title suggests, we endeavour to add some extra special touches to ensure each and every guest has an unforgettable experience. I was... More 

Mandurah, Australia
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pier 21 is a great place to stay to see. Fremantle. It is within walking distance of lovely restaurants. The rooms are comfortable with a great bed and plenty of hot water. My room had a wonderful view across the water with a balcony that had plenty of room to sit out on. I also enjoyed the breakfast wight he... More 

Helpful?
Thank Lesley0906
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Lesley0906, Greetings from the team at Pier 21! It was a pleasure to read you had such a lovely stay with us, thank you for sharing your feedback. I was delighted you were able to explore the local area and growing selection of fabulous restaurants North Fremantle has to offer. Thank you again for taking a moment to share... More 

Melbourne, Australia
Level Contributor
333 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here one night only on a recent business trip The place is very clean and a quiet location Beautiful views from your room The only "gripe" I have is: It took a long time to check in, 20 minutes As the staff were understaffed Also most sections were clean but the bathroom fan was very dirty.

Helpful?
Thank Stefanie R
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Stefanie R, Greetings from the team at Pier 21! From the title of your review ‘beautiful view and quiet location’ it appears you were able to take a moment to relax and enjoy the hotels tranquil setting during your short stay with us. Thank you for sharing your feedback, we certainly welcome any comments to ensure each and every... More 

Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff and very knowledgeable of the area. super clean rooms, buffet breakfast awesome and a great start to the day. views from room amazing no matter which room you have. Stayed in room 7 for the 1st 3 nights, then moved to room 45 on the top floor for the remainder nights. The top floor was a smaller room... More 

Helpful?
Thank lisa43_12
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear lisa43_12, Thank you kindly for your wonderful review of Pier 21 Apartment Hotel. I was delighted to read you and your family had such an enjoyable stay with us. I do agree, the views are quite spectacular, the perfect place to relax and unwind. Thank you for choosing Pier 21 for your accommodation needs, we look forward to the... More 

Wilmington, Delaware
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This high end luxury apt hotel is very modern, with huge terraces and sliding glass doors, which open to great river views.We had a 1 bedroom apt and enjoyed the ample space. It seems more suited for a romantic getaway for adults than a family resort. The outdoor pool area has a shade canopy and overlooks the river. There is... More 

Helpful?
1 Thank V K
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear V K, Greetings from the team at Pier 21 and thank you for your 5 star review! It was a pleasure to read you had such an enjoyable stay with us. The one bedroom apartments are as you mentioned a lovely spacious apartment with unrivalled views. I was delighted to read our team made for an extra special stay,... More 

Whitehaven, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in friendly, welcoming and efficient. Room 43 has outstanding views. Room furniture very tired though. Smaller than expected as if three of us had stayed (it's an executive two bedroomed) there was only a two seat settee! As stated previously, there isn't much around in the form of Cafes etc.. We took a taxi into Fremantle itself, (absolutely stunning)... More 

Helpful?
1 Thank deedee878
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear deedee878, Thank you for taking the time to share your hotel experience with the Trip Advisor community. From your review it appears you enjoyed many aspects of your stay. Your title ‘spectacular views’ is certainly a testament to the hotels wonderful location on the banks of the Swan River. There were a couple of areas highlighted in your review... More 

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