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Grand Palace Hotel

Travelers' Choice award winner
5.0 of 5
Hotel website
Pils Street 12, Riga LV 1050, Latvia
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Grand Palace Hotel
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Ranked #5 of 102 Hotels in Riga
A recent review
5 of 5 stars reviewed yesterday
Duncan M Keynsham, England, United Kingdom
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305 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Keynsham, England, United Kingdom
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful friendly reception (although my low chair across the desk opposite the receptionist did make it feel slightly like a job interview, or something from Reggie Perrin!), and impeccable service throughout in this fairly luxurious hotel. Above all else, the location in a side street between the castle and cathedral square makes it a perfect base for exploring the old... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

On arrival I was met at the door by a concierge who offered assistance with luggage (a small suitcase) up a short flight of stairs to the reception area. The first impression of the hotel from the street was that it was not much to write home about, but appearances can be deceiving.... The reception, foyer and general ambiance when... More 

Was this review helpful? Yes 2
Riga, Latvia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed for seven nights in this beautiful and romantic hotel in Riga/Latvia. It is located in the center of the city and it's easy to reach the most important sightseeing spots from there within walking distance. Everything was perfect, we can really recommend the Grand Palace Hotel to everybody.

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm a travel journalist, so I spend a reasonably large % of my time on the road and in hotels. This is not a five star hotel. In fact, they should be embarrassed to even try to call themselves a 5-star. I have spent many nights in top class hotels, and while I didn't expect the Grand Palace to be... More 

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Iveta P, General Manager at Grand Palace Hotel, responded to this review

Dear JSBESQ, Thank you for your comments. I am glad to hear that you liked the location of the hotel and our food. Allow me to answer the various points you made: - You mention that our bar is overpriced. Rest assured that this is not the case; our drinks are cheaper than in comparable hotels in N.Y.C. or other... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is approx 50 yards from the main square in Old Riga so well situated for restaurants and sightseeing but so quiet at night. Reception staff were very friendly and made us feel welcome from the moment we arrived. Rooms and bathrooms are well appointed. Breakfast is a buffet but with a choice of freshly cooked eggs, porridge or... More 

Was this review helpful? Yes 3
DidzisGr, Manager at Grand Palace Hotel, responded to this review

Dear guest, Thank you for finding the time to share you experience at our hotel. It is indeed very pleasant to read you enjoyed your time in Riga and found our hotel as your home away from home. We certainly look forwards to welcoming you another occasion and whenever you decide to do so, don’t forget of the great opportunities... More 

Cascais, Portugal
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Grand Palace Hotel offers a very central location to explore Riga's main attractionsplus a friendly service and a comfortable room. The only not so good point to my stay was the shower; everything else exceeded my expectation. Internet service was enough for working, checking emails, and skyping.

Review collected in partnership with The Leading Hotels of the World

Was this review helpful? Yes 2
DidzisGr, Manager at Grand Palace Hotel, responded to this review

Dear guest, Thank you for sharing your feedback from your recent stay. We always tend to improve service at our hotel and are glad to hear you did appreciate it. Your comments have also been passed on to our employees. At this stage it is unfortunately not clear enough as to what was wrong with your shower, therefore in order... More 

Darwin, Australia
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 13, 2015

The staff were attentive, the rooms were well appointed, the food was excellent., the location was perfect! If there was such a thing as a perfect hotel, this would be it. The staff were also very friendly - and I believe this trait flowed through to the guests... most guesst keep to themselves in hotels - but I found here... More 

Was this review helpful? Yes 3
Iveta P, Director of Sales at Grand Palace Hotel, responded to this review

Dear Guest, Thank you for the review and positive comments about hotel service, staff and rooms. It was our pleasure to have you here and we hope to see you soon again. With best regards, Iveta Prisjagina Sales & Marketing Director Grand Palace Hotel More 

Top Contributor
84 reviews 84 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 26, 2015

Great place in old town. Very good rooms. Extremely good breakfast. Smoked fish of several types. Nice atmosphere. Very cozy staff. Good service in everything. Very bad gym and that's why you can't find any pictures of it and for me it's important.

Was this review helpful? Yes 2
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 23, 2015

If you're looking for a place to stay in Riga book this hotel. The hotel itself is beautiful and very well maintained, there's an amazing bar/lounge and a wonderful restaurant. The staff can't do enough to help you. The location is perfect - it's in the old part of the city and you to walk to anywhere that's of interest.... More 

Was this review helpful? Yes 5
Marite V, Director of Sales at Grand Palace Hotel, responded to this review

Dear Guest, Thank you for your stay with us and for the complimenting review. It is a true pleasure for us to read kind words of appreciation from our Guests. It is an encouragement to the whole Team in keeping on providing high level of our services. We do our best to satisfy our Guests, and anticipate their needs to... More 

Buffalo, New York
Top Contributor
89 reviews 89 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 22, 2015

I stayed here mid-week for business. Sleep Quality: Excellent and comfortable. Internet: Free and Fast. Breakfast: Excellent hot and cold choices. Noise: Room was very quiet. Cleanliness: Very good. Amenities in Room: Slippers, Bathrobes, turn-down service, etc. TV: I could not figure out how to watch TV ... it was confusing despite being pretty tech savvy! Staff: All were very... More 

Was this review helpful? Yes 3
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