The rooms were good (not 4st), clean and comfortable. It was the non-service that killed it. We booked with american express credit card confirmation. When we checked out, suddenly aa is not accepted as a payment. You can use visa or cash but for the rest no explanation. On top of that, we got being accused of steeling a night... more

I stayed at the hotel out of season and got a very good deal. I found the location of the hotel really good and the hotel itself was fine - but no near a 4 star hotel. I stayed the previous weekend at the Movenpick hotel in Berlin which was also a 4 star hotel - the standart was so... more

In Vilnius for 3 days on business with a colleague. Spent 2 nights in the Congress. Recptions staff - Like every hotel , there are the very friendly and welcoming receptionists and those who behave like rattlesnakes with hangovers. The Congress has a good mix of both! Room - I was lucky to get a double for single occupancy. Functional... more

The Congress hotel is situated by a square on the edge of the old town in Vilnius. This location is convenient for buses etc but this also brings traffic noise, which seems a particular problem in Vilnius where elderly large and noisy cars are common. My room had no bedside light, surely a standard feature in an hotel. I had... more

We booked Hotel Ambassador through Hotels.com but when we arrived to Ambassador they were fully booked and transfered us to Congress Hotel. In Hotel Ambassador we were told that Congress would be a four star hotel, but that isn't the truth. I would say that this is at most a three star hotel. Hotel is situated in the central and... more

Ok so this place probably isnt a 4 star but thats not a problem as the place is fine! Location is very good, and the rooms are all clean and new (maybe a bit small but I certainly didnt expect a sprawling suite!) The staff were very freindly and helpfull and if I was to return to Vilnius and wasnt... more

Hotel is definitely far from being a 4-stars, equivalent of 2-stars Ibis hotel or so is more adequate, I stayed there for one night, very small room, small bathroom, carpets not very clean, no remote for air conditioned, staff unable to give messages... Really a bad experience... more

We stayed for four nights at the end of April. The room was great - large and clean, the staff were friendly and helpful - booking restraunts for us etc. Breakfast was a dissapointment - lots of traditinal lithuanian (to be expected) but not a lot of toast! Seemed a shame as the room service menu has a much wider... more

The room, and especially the bathroom, were much smaller than I would have expected from a four-star hotel. The restaurant was good and had reasonable prices, and the location was rather good. This would be a fine two-star or three-star hotel, but for a four-star hotel, it's a disappointment. more