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Narutis Hotel

Travelers' Choice award winner
Pilies Street 24, Vilnius LT01123, Lithuania
Hotel amenities
1 room 1 adult
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Narutis Hotel
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334 Reviews from our TripAdvisor Community

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Kent
1 review
5 of 5 stars Reviewed 2 weeks ago

I e-mailed the hotel directly and got a very good value for money twin room (215.) The spa is fantastic and is free to use 6:00am-9:00am, probably because its the least likely time anybody would use it, otherwise its 20 euros. Positives; bathroom had the wow factor, very comfortable beds, breakfast bell-boy waiter and receptionist's polite and friendly, fast wi... More 

Helpful?
Thank travelleruk15
Mantas V, Director of Sales at Narutis Hotel, responded to this review

Dear travelleruk15, thank You for visiting us and taking the time to review Your stay. It is great to hear that You enjoyed our location and SPA, which is indeed complimentary every morning for our guests, so they can have a great start for the day. We hope to welcome You in the future More 

london
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent location for sightseeing and nights out. Rooms spacious and quiet. Everything went smoothly except unable to check in before 1400 but they held the bags for an hour. Staff were discreet and friendly

Helpful?
Thank graeme c
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear graeme c, Thanks a lot for your nice review about our hotel and services, we look forward to welcome You back Artūras Katilius, Front office manager More 

Rome, Italy
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed at Narutis for our Vilnius vacation. Location is unbeatable, staff is friendly and helpful and the service is very good. The only negative thing is that we had to pay for a capuccino coffee for breakfast, but other than that we had a great stay!

Helpful?
Thank Francesca P
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear Francesca P, Thank you so much for your excellent review and for staying with us recently. I am so glad that You have enjoyed our hotel and services. Looking forward to welcome You back Best Regards Artūras Katilius Front office manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent 3 wonderful days in this hotel in the begining of January. Hotel is full of character - a beautifull unusual lobby, preserved historical details in the rooms. Reception is really helpfull with tourist info. Nice breakfast. Spacious, clean room with lovely decor. The only down side is that early check-in is for additional fee. All in all -... More 

Helpful?
Thank ColetteJ72
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear ColetteJ72, Thank You so much for your nice comments those are very much appreciated by all our team. Looking forward to welcome you again! Artūras Katilius, Front office manager More 

Bergen, Norway
1 review
5 of 5 stars Reviewed 4 weeks ago

Visited hotel on winter trip to Vilnius with family. Good location, a lot of local sites to see nearby. Quality breakfast in cellar restaurant. Spacious, lovely room [stayed in junior suite facing main street]. Can definitely recomend as a quality boutique hotel

Helpful?
Thank Bjorn_trg
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear Bjorn_trg, Thank you very much for your review and for staying with us recently. I am very happy that you have enjoyed your stay, our hotel and location. Looking forward to welcome you again Artūras Katilius Front office manager More 

London, United Kingdom
Level Contributor
7 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

I spent a week in Vilnius on business and was very pleased to be located on this street. The hotel was good. I had an attic room on the top floor. There were probably better rooms but my room was comfortable. Breakfast was varied and good quality. I would certainly stay here again. Perfect location in the heart of the... More 

Helpful?
Thank 333Luca333
Mantas V, Director of Sales at Narutis Hotel, responded to this review

Dear Luca, thank You for sharing Your experience. We are delighted to hear that You enjoyed the breakfast and our location. We do have quite a few different category rooms and since the hotel is located in a historical XVI-th century building, most of the rooms are unique and different even in the same room category. We hope we will... More 

1 review
3 of 5 stars Reviewed January 1, 2016

Stayed in the hotel over the New Year's. It was not a 5-star experience. We missed tea/coffee in the room which is expected as complementary in average hotels. when we asked for pit at the reception we got the kettle but no tea/coffee. The New Year's Eve room service brought 2 bits of chocolate which was the only complementary goods... More 

Helpful?
Thank Aure L
Mantas V, Director of Sales at Narutis Hotel, responded to this review

Dear Aure L., thank You for taking the time to review Your stay. It is unfortunate that we were unable to provide the services You expected. We will take into account Your suggestions and will do our best to improve on them. We hope to have a chance to welcome You again in the future. More 

Level Contributor
2 reviews
1 of 5 stars Reviewed December 27, 2015 via mobile

This hotel people never know what is 5 star hotel service. They are so unkind and never say sorry to guests for their bad services. Even who is a general manager is very greedy and very stubborn. If you stay this hotel, you can't see outside through the window. You can see only inside of the hotel with expensive payment.... More 

Helpful?
Thank 지숙 김
Mantas V, Director of Sales at Narutis Hotel, responded to this review

Dear Kim, thank You for taking the time to review Your stay. It is unfortunate that we were not able to offer the services You expected. Let us note that we do indeed have several rooms facing our inner lobby, but we are always open to guests requests about room view, and as it was in this case - we... More 

Chester, United Kingdom
1 review
5 of 5 stars Reviewed December 19, 2015

Hotel is in a superb location. We walked everywhere in Vilnius. Gates of Dawn, KGB Museum, National Museum, Castle, Cathedral, and Grand Dukes Palace The rooms were lovely and more importantly the bathroom was immaculate. Our room was made up every day and the bed was turned down each evening with a complimentary chocolate. Breakfast was excellent....no one could complain... More 

Helpful?
Thank Vacca70
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear Vacca70, Thank You very much for your review, we are pleased that You have enjoyed our rooms, breakfast and the staff is pleased to hear such a warm words. We look forward to welcome you back and wish You Merry Christmas and a happy new year. Sincerely, Artūras Katilius Fron office manager More 

Sydney, Australia
Level Contributor
5 reviews
5 of 5 stars Reviewed December 12, 2015 via mobile

From the moment we checked in until when we checked out, can't fault one thing. Hotel staff were courteous and helpful (even arranging breakfast for our early checkout ), rooms were beautiful, beds extremley comfortable, and the breakfast one of the best I've had the pleasure of enjoying. Definitely recommend this hotel.

Helpful?
Thank pauldc2016
Mantas V, Front Office Manager at Narutis Hotel, responded to this review

Dear Mr. Paul C, Thank you so much for your nice comments those are very much appreciated by all our team. Looking forward to welcome you again, Artūras Katilius Front office manager More 

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