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All 27 Kaunas hotels

BEST WESTERN Santakos Hotel

4.0 of 5 Hotel   |   J. Gruodzio Street 21, Kaunas 52316, Lithuania
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BEST WESTERN Santakos Hotel
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85%
Ranked #8 of 27 hotels in Kaunas
Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 11, 2014
KishanV Bangalore, India
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114 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Bangalore, India
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 11, 2014

Very business hotel with basic amenities. Located in the city center, you could walk to most of the good places from here. Room was spacious but the mattresses seemed to have aged and out of shape. Breakfast was nice.. Seemed to be a bit pricey for the quality of stay... The front desk was helpful... To sum it, a good... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your opinion and remarks are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More

Casablanca, Morocco
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 3, 2014

This hotel seems to be old and has not been renovated for a while. In our room, curtains were missing the first night, we had to ask 3 times for new curtains, which came only the next morning. Facilities are not included in the price of the room (except in you wanna go from 7.00 am to 10.am!), which is... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for staying with us and for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a... More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 17, 2014

Complete lack of customer service, don't expect a hello, or good morning from any member of staff. Breakfast staff hide rather than speaking to you (seriously only saw the staff as we arrived, then they disappeared). Sauna is only open from 7 until 10:30! Pool is something to dip in, not to swim. Breakfast was limited, nice salad selection. Overall... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying... More

Woodmere, New York
Top Contributor
63 reviews 63 reviews
49 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 25, 2014

This hotel in Kaunas is very nice and comfortable. The rooms are very clean and nice. A bit colder on one side of the hotel during the winter. The hotel is in a great location and easy to walk to some of the cafes and restaurants. The Staff is very nice and they are always there to help.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. Your opinion is very important to us and we value it. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and... More

Vilnius, Lithuania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013

My stay at Best Western Santaka was with business intention for 1 night. This stay was comfortable, room was very clean, cozy, lovely decoration. The staff are pleasant, give for me all needed information.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words! We would love to welcome you at the BEST WESTERN Hotel Santakos again. BEST regards, Inga Kerbelyte Managing director More

Bingley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed at the Santakos on business for 3 nights and found it very comfortable and welcoming. I did not pay so cannot comment on the price. The room was comfortable and spacious with modern yet warm decor, solid wood furniture and full length windows across the longest wall. The bed had soft white linen sheets and pillowcases. The ensuite... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Worthing, United Kingdom
1 review
5 of 5 stars Reviewed October 10, 2013

Stayed for a weekend on a deal with a free bottle of bubbly (local). Everything went as promised. Really cozy and clean, no annoying crowds as in a big hotel, central within walking distance to all you need. Staff was polite and accommodating. Check-out at 12am, however nobody tried to kick as out as we have overstayed for a couple... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property and all your warm and kind words. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in... More

Spratton, Uk
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 1, 2013

The Santakos is well located in the old town area of Kaunas. The main sites are all within easy walking distance. The bedrooms are very comfortable and all have free wifi. The hotel staff were all friendly and helpful. The cost of the rooms are reasonable. Breakfast was buffet style and offered meats, fish, breads etc. the hotel has a... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702. BEST regards,... More

Valletta, Malta
1 review
1 of 5 stars Reviewed September 13, 2013

I booked and paid in advance of around 40 days a room at the Hotel Santakos for my family between the 12/09/2013 and the 19/09/2013 and when we arrived at 20:15hrs we where told that our room was not available because they had given all their rooms to another group and we could not stay there. But we were told... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for your feedback and the opinion you expressed. Our customers and their feedbacks are extremely important to us. As I do not agree with your point, I’d like to express our views on this happening. I know that the customer is always right, that some of them are not satisfied with the move-out therefore we do... More

Tampere, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 4, 2013

I stayed for 3 days, 16 Aug 2012 - 19 Aug 2012 The location is excellent. Room was very comfortable. I love the bathtub, I enjoyed it every day. The sauna and the indoor swimming pool were very nice. Breakfast was excellent, was a lots of choice. I had some problem with the key... I could not open a door... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

First of all I'd like to thank you for your stay at the Best Western Hotel Santaka. It was a great pleasure to serve you. Thank you for sharing your feedback with us - please know that we are taking your feedback to heart and focusing on improving. I apologize for not exceeding your expectations fully. We strive to ensure... More

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Additional Information about BEST WESTERN Santakos Hotel

Also Known As:
Best Western Kaunas
Kaunas Best Western
Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Location: Lithuania > Kaunas County > Kaunas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Kaunas
#5 Luxury Hotel in Kaunas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
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