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BEST WESTERN Santakos Hotel

4.0 of 5 J. Gruodzio Street 21, Kaunas 52316, Lithuania
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Certificate of Excellence 2014
BEST WESTERN Santakos Hotel
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BEST WESTERN Santakos Hotel
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150 reviews from our community

Traveler rating
    64
    59
    15
    6
    6
See reviews for
17
54
4
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Rzeszow, Poland
Top Contributor
103 reviews 103 reviews
81 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel is in very good location, about 5 minutes walk from the main square. There is free and secure parking. Very well working internet access, fast and without any stupid passwords via web page. Staff trying to be helpful, efficient and nice most of the time. Rooms were nice and sort of cosy, I did liked them. Breakfast is not... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

The hotel was excellent and especially for the price. With safari parking and friendly staff it was one of the best hotels I have ever stayed in. Staff were more than happy to give recommendations for eating out and they also helped with my rusty Lithuanian language, especially the young lady with the dark hair. She helped me a lot... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel 4*, highly recommended! Close to the Kaunas center, very cosy and quiet, there're parking, sauna, swimming pool, etc., exceptional breakfasts and finally it's rather cheap for its level! Placed in the XVI centure building...

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your warm words regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Vilnius
Contributor
17 reviews 17 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Close to the old town also to the biggest arena in the country for the events , free parking , free WiFi , absolutely fine breakfast . We had 4 twin rooms , all in the first floor , a bit different , but all of them fine .

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Adelaide
Top Contributor
77 reviews 77 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 4, 2014

Two big tour bus groups were in the hotel the night we were there, so the staff were busy and room probably close to full. It was a very hot summer, unseasonably so and the hotel air conditioning was excellent. So, our room was very cool and quiet but also extremely small. The bar area was very pleasant and the... More 

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your last visit and positive feelings towards our hotel. I do apologise for the small room and promise to accommodate you in a spacious room next time. Hope to see you next time! BEST regards, Inga Kerbelyte Managing director BEST WESTERN hotel Santakos More 

Valencia, Spain
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed October 31, 2014

Very nice hotel, very well located in city centre, walking distance from interesting places. Free wifi and international channels. Breakfast is ok, nothing exciting. Pool and SPA is at extra ridiculous cost. Good option overall. Enjoy!

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

thank you for your feedback regarding your stay at our hotel and you positive feelings towards our hotel. Could you, please, specify the problems with our service, you valuated as 3 (my email adress is inga@santakahotel.eu. We are taking all your remarks to heart and focusing on improving our facilities. Thank you in advance! Hope to see you next time!... More 

Istanbul Province, Turkey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed October 14, 2014

It is one of the best hotel interior which was built on very old fashion exterior. Very good in everything except ventilation, access for disabled - stairs you must climb (old building with masonry structure), however, very worthy to try special dishes and gentle service.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Tallinn, Estonia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 17, 2014

Staff was most helpful, but hotel itself is a bit gloomy and breakfast certainly does not stand up for 4-star hotel level. Close to the main walking street and overall a good place to stay at, recommend.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More 

Sydney Australia
Top Contributor
123 reviews 123 reviews
69 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed July 28, 2014

The room was very small which is not too much of a problem to me.It was the food and service that appalled me.We ate in the dining room one night and the food when it finally arrived was barely edible.They actually served frozen mixed vegetables.I don't think anyone ate them because they re-appeared for breakfast next morning.I thought the evening... More 

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing with us your experience regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

Reykjavik, Iceland
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 27, 2014

The first thing i noticed was the strange old fashioned western design of the hotel but the rooms are big, well equipped with a remote controlled air conditioner that saved my life in the heat. The location is great, only few steps from the center, and the staff was helpful. But the rooms are very different, some with bathroom and... More 

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing your impressions regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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Additional Information about BEST WESTERN Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Phone Number:
Location: Lithuania > Kaunas County > Kaunas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Number of rooms: 40
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Also Known As:
Best Western Kaunas
Kaunas Best Western
Hotel Style:
#3 Business Hotel in Kaunas
#3 Luxury Hotel in Kaunas

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