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All 27 Kaunas hotels

BEST WESTERN Santakos Hotel

4.0 of 5 Hotel   |   J. Gruodzio Street 21, Kaunas 52316, Lithuania
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83%
Ranked #9 of 27 hotels in Kaunas
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
Ted_cz Prague, Czech Republic
  • Overview
  • Reviews (130)
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130 people have reviewed this hotel

Traveler rating
    53
    54
    12
    5
    6
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16
48
3
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Prague, Czech Republic
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This was my first experience with Best Western hotel and I have to say it was not very good one. First of all, i booked the room over an international website booking system. When i arrived, they could not find any booking on my name, but they had a free room. The room itself was the smallest I've seen for... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Wellington, New Zealand
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 1, 2014

Well located within easy walking distance of old town. Staff speak v good English and are most helpful. Car parking on site which means you can forget about it whilst exploring the old town. Room was very spacious and well equipped.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2014

We stay in this hotel two days and been returned to the hotel at the evening of the second day, we discovered, that the room has not been cleaned in meanwhile. Its a four stars hotel and i believe such service should be normal to do. Ok, always can happen something, but the most surprising was the reaction of the... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

We visited Kaunas as part of a tour and loved this hotel. It was only one street from the main promenade in the Old Town but still very quiet. The rooms were spotlessly clean, with all amenities you would expect. Breakfast was good and wiFi was fast and reliable.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words! We'd love to welcome you at our hotel again. Good luck! BEST regards, Inga Kerbelyte Managing Director More

Maastricht, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 7, 2014

Hotel stands in perfect location from which is easy to reach nice old city places and Laisvės alėja. We got room even better than we were expecting, room had balcony and really comfort bath. Room interior classical and was nice for us. Room it self was clean and it was kept clean in our visit time. Breakfast had very chooses... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Moscow
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2014

Perfect location, clean place, big rooms, good breakfast. And a good price. We was there for one night only but if next time I'll go to Kaunas, sure I will stay there. Free parking on the closed court was pleasant addition)

Was this review helpful? Yes
Inga K, Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Krakow, Poland
2 reviews
5 of 5 stars Reviewed May 1, 2014

One of the best hotel I've been. The room had wonderful bathroom with bath. The hotel is cosy and quiet. The breakfest was great, with a large selection of cheeses meats and fruits. The prices in hotel restaurant are also good.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Kaunas, Lithuania
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 26, 2014

Price in booking.com was reduced from ~4.200 LTL to less than 600 LTL for 3 nights, so we took this deal expecting really good room, as for the original price of 1.400 LTL/night in Kaunas you should get what should be absolutely the best in the city, but what we got was a basic room on the first floor, windows... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Bangalore, India
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 11, 2014

Very business hotel with basic amenities. Located in the city center, you could walk to most of the good places from here. Room was spacious but the mattresses seemed to have aged and out of shape. Breakfast was nice.. Seemed to be a bit pricey for the quality of stay... The front desk was helpful... To sum it, a good... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your opinion and remarks are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More

Casablanca, Morocco
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 3, 2014

This hotel seems to be old and has not been renovated for a while. In our room, curtains were missing the first night, we had to ask 3 times for new curtains, which came only the next morning. Facilities are not included in the price of the room (except in you wanna go from 7.00 am to 10.am!), which is... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Dear Guest, Thank you for staying with us and for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a... More

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Additional Information about BEST WESTERN Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Phone Number:
Location: Lithuania > Kaunas County > Kaunas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Reservation Options:
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Also Known As:
Best Western Kaunas
Kaunas Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Luxury Hotel in Kaunas #5 Business Hotel in Kaunas
Hotel Class
Official Description (provided by the hotel)
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
Number of rooms
40

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