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BEST WESTERN Santakos Hotel

#6 of 29 Hotels in Kaunas
Certificate of Excellence
4.0 of 5
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J. Gruodzio Street 21, Kaunas 52316, Lithuania
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BEST WESTERN Santakos Hotel
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185 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights. Great value, extremely clean and comfortable in a nice wee street near the centre of town. Kaunas is a charming town and this hotel is well appointed with pleasant and large rooms. Nice bar and an excellent choice at breakfast. Well recommended if you are staying in Kaunas.

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Exeter, United Kingdom
Level Contributor
324 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good hotel in Kaunas. The rooms are clean as are the bathrooms. The reception is efficient and everything worked well. There is a spa and pool and wi-fi. The hotel is very close to the major attractions of this lovely city.

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Vevey, Switzerland
Level Contributor
163 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is an old building that has been renovated to a hotel. You are just a few minutes walk from the lovely old town but in a minor road so it is nice and quiet. Our double room was on the 5th floor with a ceiling roof but was large with seating and desk area, plenty of cupboards, good windows,... More 

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More 

Tallinn, Estonia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very well located with easy access to Laisves and Vilniaus streets where the main attractions of Kaunas are situated. The room was very spacious with an interesting decor. It was clean and quiet. There's a decent size private parking lot for a car with easy access to the rooms. Breakfast was good. Also the staff was very... More 

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback and your positive feelings towards our hotel. Hope to see you next time! BEST regards, Inga Kerbelyte Managing director BEST WESTERN Hotel Santaka More 

Level Contributor
9 reviews
7 hotel reviews
4 of 5 stars Reviewed July 25, 2015

Room was big. Service was good. Breakfast was good. Everything was good. Only minus was that there's no air- condition in the rooms and car parking place are very small. There are good restaurant nearby hotel. Hotel are easy to find. Very nice place.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback and positive feelings towards our hotel. Please know that we are taking all your remarks to heart and focusing on improving our facilities. Hope to see you next time. BEST regards, Inga Kerbelyte Managing director BEST WESTERN Hotel Santaka Kaunas, Lithuania More 

Staines, United Kingdom
Level Contributor
585 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 1,449 helpful votes
3 of 5 stars Reviewed July 24, 2015 via mobile

An old building tucked into a cobbled side street, yet once inside much has been modernised. The breakfast area is very small, we queued for ages to get around and everything ran out, we waited for glasses for juice, cups for coffee, bread and cheeses. The 2 staff were doing their best but couldn't cope with the demand which left... More 

Was this review helpful? Yes 4
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More 

Wiesbaden, Germany
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

The hotel is located near the center and not far from the Main Mall. The staff spoke very good English and were very accommodating. I found the breakfast provided was some what limited but still good.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind feedback regarding your stay at our hotel. Your feedback is very important to us and we value it. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be using the feedback you... More 

2 reviews
4 of 5 stars Reviewed July 3, 2015

Good location friendly English speaking staff very helpful, a quick 5 minute walk to the vibrant centre, wifi connection was excellent, facilities in the room very clean and good standard. I'd recommend for either both business and pleasure

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Bath, United Kingdom
Level Contributor
87 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed June 28, 2015

Stayed for 3 nights in this Hotel which looks a bit bleak from the outside but inside is very well appointed and comfortable. In a great position just a few minutes walk from Kaunas Old town centre, yet on a quiet side street. Rooms were a decent size with all the facilities you would expect for this standard of hotel.... More 

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind words towards our hotel. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance... More 

Toronto, Canada
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 24, 2015

Tucked away in a cobbled side street, 5 minute walk will bring you back to the main street with lot of restaurant. Breakfast is good and fresh, but the 2 waitress working there were more interested in chatting at the bar themselves than serving. I asked them twice to refill the fruit plate and they say OK and did not... More 

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property and our breakfast staff. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

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