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BEST WESTERN Santakos Hotel

4.0 of 5
J. Gruodzio Street 21, Kaunas 52316, Lithuania
Hotel amenities
BEST WESTERN Santakos Hotel
Ranked #5 of 26 hotels in Kaunas
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87 reviews from our community

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colchester
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 20, 2013 NEW

Our group was very impressed by the location (ideal for both old and new town areas), quality of rooms (new wing), value for money and the excellent and attentive staff. Breakfast was fine but not exceptional, and seating was stretched at times as coach parties were passing through, all on the same schedule! The only downsides were the poor access... More

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See 2 more reviews by ColchesterItfc for Kaunas
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
May 22, 2013

Dear Guest, Thank you for writing this response regarding your recent stay at the BEST WESTERN Hotel Sanatkos and telling what you liked. You are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please... More

Tallinn, Estonia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2013

Only spent one night in this hotel when passing Kaunas along my route. I enjoyed my stay and the service was excellent. The hotel was a bit hard to find by car Everything worked smoothly in this hotel.

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
April 8, 2013

Dear Guest, thank you for your kind feedback regarding our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope you will come back and see us again soon. If I can be of assistance in... More

Burton upon Trent, United Kingdom
Top Contributor
80 reviews 80 reviews
41 hotel reviews
Reviews in 50 cities Reviews in 50 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

I stayed here for business for one night. Hotel has everything for a good stay, with good sized comfortable rooms. Tip: ground floor rooms are close to reception so noise can be heard late at night or early morning. Wifi is available throughout and is fast and free. Breakfast consisted of a wide choice, self service.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
April 3, 2013

Thank you for your stay at the BEST WESTERN Hotel Santaka. It was a great pleasure to serve you. And thank you for your feedback and warm words towards our hotel. We would love to see you again at the Best Western hotel Santaka! Good luck! Yours truly, Inga Kerbelyte Managing Director More

Legnano, Italy
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 7, 2013 via mobile

Hotel was booked by my colleague for the great price with breakfast included. Room was very big, unfortunately cold. Heaters were at maximum but still during the night I was forced to use two blankets. Breakfast is average, they need to improve it. Location is great, in a quite lateral room to the pedestrian street.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
March 12, 2013

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Poland
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stayed in Hotel Santakos-Best Western in Kaunas, Lithuania for only one night on our way to Vilnius. Sadly, it was a rather gloomy and rainy day so Kaunas was not at its best. Yet the Hotel was. It is a charming hotel in an old red brick house squeezed in a little street on the verge of the old... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
November 30, 2012

Dear Guests, Thank you very much for taking your time to share your positive feedback with us. We are extremely happy you enjoyed your stay at BEST WESTERN Santaka Hotel. We are glad the food was delicious and we managed to exceed your expectations! Looking forward to serving you again at Best Western Santaka Hotel, Warm regards from Kaunas, Inga... More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

A truly great hotel! Spent 3 nights in november. Clean, comfortable, well-located with almost every facility you'd expect from a fancy 5-star namebrand.The staff all speak English (unusual for Kaunas) and are friendly, helpful and intelligent. Only criticism is the wifi in the bedrooms which goes on and off at will.

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
November 12, 2012

Thank you for your stay at the Best Western Hotel Santakos. It was a great pleasure to serve you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the... More

Manchester, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2012

My boyfriend and I stayed in this hotel on our first visit to Kaunas - what a good choice. The hotel was in a perfect location, situated right between the Old and New Town on a quiet street just off the main avenue. The hotel itself was a beautiful red brick building, with lovely original features and decor. The hotel... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
October 8, 2012

Dear Guest, thank you very much for taking time to share your positive feedback. We are extremely happy you enjoyed your stay at the BEST WESTERN Hotel Santakos and found your room spacious and clean. We are glad wemanaged to exceed your expectations! We are looking forward to welcoming you back again soon! Wishing you a lovely day, BEST regards,... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 7, 2012

The hotel had a great balance between old and new, local and international. As you step through a small and inconspicuous door into the cosy interior, you feel at home. An yet it is two minutes away from the main pedestrian street of Kaunas. The rooms were nice, simple yet with a touch of elegance. I especially appreciated the quietness... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
October 10, 2012

Thank you very much for taking your time to share your positive feedback with us. We are happy you enjoyed your stay at BEST WESTERN Hotel Santakos and hope to welcome you back again soon. Please do not hesitate to contact the hotel or me personally next time you are traveling to Kaunas and we will make sure to offer... More

Chicago, ILL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 3, 2012

We returned to this hotel having stayed there nine years ago. The rooms are great, especially if you request and pay for a "suite." This trip the room quality was still good but on our second night a loud band began playing around 9:pm and didn't stop until after 3:am. We called to complain and were told that the band... More

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Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
October 10, 2012

Dear Guest, Thank you for your feedback. I am very sad to learn about the noise from the restaurant, about the indifference and lack of competence of our staff... I am very sad to learn that your problem was not understood and not addressed in time, I really apologize for that. We could have solved your problem easily upgrading you... More

Deeside
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 1, 2012

We stayed at his hotel for 3 nights in September and loved Kaunas, the hotel is in a great location right between the new town and the old town. We got the number 29 bus from the airport for about 50p per person!! Tip is to get off when you see the beginning of Walking Street and look to the... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review
October 5, 2012

Dear Guest, thank you for your review. By telling us what you liked you are helping us deliver a superior experience for you and other guests. We hope you will come back and se us again soon. Wishing you a lovely day! BEST regards, Inga Kerbelyte Managing Director BEST WESTERN hotel Santakos inga@santakahotel.eu More

 
 
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Additional Information about BEST WESTERN Santakos Hotel

Also Known As:
Best Western Kaunas
Kaunas Best Western
Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Region: Lithuania > Kaunas County > Kaunas
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotels in Kaunas
#3 Luxury Hotels in Kaunas
#5 Business Hotels in Kaunas
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
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BEST WESTERN Santakos Hotel
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