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All 29 Kaunas hotels

BEST WESTERN Santakos Hotel

4.0 of 5 Hotel   |   J. Gruodzio Street 21, Kaunas 52316, Lithuania
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83%
Ranked #9 of 29 Hotels in Kaunas
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
KristaE70 Tallinn, Estonia
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tallinn, Estonia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Staff was most helpful, but hotel itself is a bit gloomy and breakfast certainly does not stand up for 4-star hotel level. Close to the main walking street and overall a good place to stay at, recommend.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Sydney Australia
Top Contributor
123 reviews 123 reviews
69 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed July 28, 2014

The room was very small which is not too much of a problem to me.It was the food and service that appalled me.We ate in the dining room one night and the food when it finally arrived was barely edible.They actually served frozen mixed vegetables.I don't think anyone ate them because they re-appeared for breakfast next morning.I thought the evening... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing with us your experience regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Reykjavik, Iceland
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 27, 2014

The first thing i noticed was the strange old fashioned western design of the hotel but the rooms are big, well equipped with a remote controlled air conditioner that saved my life in the heat. The location is great, only few steps from the center, and the staff was helpful. But the rooms are very different, some with bathroom and... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing your impressions regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

UK
Top Contributor
93 reviews 93 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 24, 2014

This hotel is a gem, equidistant from both the new and old towns. The architect who did up the building is to be complimented on introducing some bold modern style to the new bits without detracting from the old. Our room was spacious and the bathroom had a bath, yippee, and an effective shower. However looking at the floor plan,... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for writing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Prague, Czech Republic
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 24, 2014 via mobile

This was my first experience with Best Western hotel and I have to say it was not very good one. First of all, i booked the room over an international website booking system. When i arrived, they could not find any booking on my name, but they had a free room. The room itself was the smallest I've seen for... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Wellington, New Zealand
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 1, 2014

Well located within easy walking distance of old town. Staff speak v good English and are most helpful. Car parking on site which means you can forget about it whilst exploring the old town. Room was very spacious and well equipped.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2014

We stay in this hotel two days and been returned to the hotel at the evening of the second day, we discovered, that the room has not been cleaned in meanwhile. Its a four stars hotel and i believe such service should be normal to do. Ok, always can happen something, but the most surprising was the reaction of the... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

We visited Kaunas as part of a tour and loved this hotel. It was only one street from the main promenade in the Old Town but still very quiet. The rooms were spotlessly clean, with all amenities you would expect. Breakfast was good and wiFi was fast and reliable.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words! We'd love to welcome you at our hotel again. Good luck! BEST regards, Inga Kerbelyte Managing Director More

Maastricht, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

Hotel stands in perfect location from which is easy to reach nice old city places and Laisvės alėja. We got room even better than we were expecting, room had balcony and really comfort bath. Room interior classical and was nice for us. Room it self was clean and it was kept clean in our visit time. Breakfast had very chooses... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Moscow
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 2, 2014

Perfect location, clean place, big rooms, good breakfast. And a good price. We was there for one night only but if next time I'll go to Kaunas, sure I will stay there. Free parking on the closed court was pleasant addition)

Was this review helpful? Yes
Inga K, Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

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Additional Information about BEST WESTERN Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Phone Number:
Location: Lithuania > Kaunas County > Kaunas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Number of rooms: 40
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Also Known As:
Best Western Kaunas
Kaunas Best Western

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