We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 27 Kaunas hotels

BEST WESTERN Santakos Hotel

4.0 of 5 Hotel   |   J. Gruodzio Street 21, Kaunas 52316, Lithuania
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added BEST WESTERN Santakos Hotel to your Saves list
BEST WESTERN Santakos Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
83%
Ranked #8 of 27 hotels in Kaunas
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 27, 2014
Gylfi G Reykjavik, Iceland
  • Overview
  • Reviews (137)
  • Photos (60)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (18)
  • Location
  • More
true
Write a Review

137 people have reviewed this hotel

Traveler rating
    57
    55
    13
    6
    6
See reviews for
16
53
3
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney Australia
Top Contributor
123 reviews 123 reviews
69 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed July 28, 2014

The room was very small which is not too much of a problem to me.It was the food and service that appalled me.We ate in the dining room one night and the food when it finally arrived was barely edible.They actually served frozen mixed vegetables.I don't think anyone ate them because they re-appeared for breakfast next morning.I thought the evening... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing with us your experience regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

Reykjavik, Iceland
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 27, 2014

The first thing i noticed was the strange old fashioned western design of the hotel but the rooms are big, well equipped with a remote controlled air conditioner that saved my life in the heat. The location is great, only few steps from the center, and the staff was helpful. But the rooms are very different, some with bathroom and... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for sharing your impressions regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

UK
Top Contributor
93 reviews 93 reviews
32 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 24, 2014

This hotel is a gem, equidistant from both the new and old towns. The architect who did up the building is to be complimented on introducing some bold modern style to the new bits without detracting from the old. Our room was spacious and the bathroom had a bath, yippee, and an effective shower. However looking at the floor plan,... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for writing the feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Prague, Czech Republic
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 24, 2014 via mobile

This was my first experience with Best Western hotel and I have to say it was not very good one. First of all, i booked the room over an international website booking system. When i arrived, they could not find any booking on my name, but they had a free room. The room itself was the smallest I've seen for... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Wellington, New Zealand
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 1, 2014

Well located within easy walking distance of old town. Staff speak v good English and are most helpful. Car parking on site which means you can forget about it whilst exploring the old town. Room was very spacious and well equipped.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 29, 2014

We stay in this hotel two days and been returned to the hotel at the evening of the second day, we discovered, that the room has not been cleaned in meanwhile. Its a four stars hotel and i believe such service should be normal to do. Ok, always can happen something, but the most surprising was the reaction of the... More

Was this review helpful? Yes 1
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I... More

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

We visited Kaunas as part of a tour and loved this hotel. It was only one street from the main promenade in the Old Town but still very quiet. The rooms were spotlessly clean, with all amenities you would expect. Breakfast was good and wiFi was fast and reliable.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for your kind and warm words! We'd love to welcome you at our hotel again. Good luck! BEST regards, Inga Kerbelyte Managing Director More

Maastricht, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2014

Hotel stands in perfect location from which is easy to reach nice old city places and Laisvės alėja. We got room even better than we were expecting, room had balcony and really comfort bath. Room interior classical and was nice for us. Room it self was clean and it was kept clean in our visit time. Breakfast had very chooses... More

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Moscow
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 2, 2014

Perfect location, clean place, big rooms, good breakfast. And a good price. We was there for one night only but if next time I'll go to Kaunas, sure I will stay there. Free parking on the closed court was pleasant addition)

Was this review helpful? Yes
Inga K, Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Krakow, Poland
2 reviews
5 of 5 stars Reviewed May 1, 2014

One of the best hotel I've been. The room had wonderful bathroom with bath. The hotel is cosy and quiet. The breakfest was great, with a large selection of cheeses meats and fruits. The prices in hotel restaurant are also good.

Was this review helpful? Yes
Inga K, General Manager at BEST WESTERN Santakos Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Santakos Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Santakos Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Santakos Hotel

Address: J. Gruodzio Street 21, Kaunas 52316, Lithuania
Phone Number:
Location: Lithuania > Kaunas County > Kaunas
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Santakos Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Priceline, Tingo, BookingOdigeoWL, Otel and Venere so you can book your BEST WESTERN Santakos Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Kaunas
Kaunas Best Western

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (46)
Viewed
Dining (4)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (8)
Viewed
View from room (2)
Viewed
Bathroom (4)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (6)
Viewed
Pool/beach area (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kaunas with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Kaunas #5 Luxury Hotel in Kaunas
Hotel Class
Official Description (provided by the hotel)
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel! ... more   less 
Number of rooms
40

Questions & Answers

Questions? Get answers from BEST WESTERN Santakos Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer