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4.0 of 5 Hotel   |   Ojtozi Fasor 3, Sopron 9400, Hungary
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Fagus
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Ranked #7 of 13 hotels in Sopron
A recent review
3 of 5 stars Reviewed February 2, 2014
lamotta_bp Budapest, Hungary
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35 people have reviewed this hotel

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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
Budapest, Hungary
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 2, 2014

We went there for the weekend with my wife and little daughter. Service is nice, people are kind and always open to help. Food is average, and it seems that the hotel would need a renovation..the room for kids is not very good, need some cleaning, new toys. At least that is what we expect from such an hotel.

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear Guest Lamotta Bp, Thank you very much for your review. We appreciated very much your kind words about our services and colleauges. It's true, we have to start the renovation of the hotel as soon as we can. We are applying to start the renovational works since one year at the owner of the hotel. Partly we managed some... More

Budapest, Hungary
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 8, 2013

I have been there for several times, and always enjoyed my stay. Nice modern hotel, with perfect breakfast, very nice wellness, so I can really recommend for everybody, who is looking an accomodation in Sopron.

Was this review helpful? Yes 1
Kovacs M, Director of Sales at Fagus, responded to this review

Dear Mr. Gabor Kauser, Thank you very much for your realy nice review. We do all of our best to manage the hotel as well, as we can. We appreciate it very much, if our guests are satisfied with our job. I am sure, we can go ahead step by step, and we will get even better and better reviews... More

Jihlava, Czech Republic
Top Contributor
51 reviews 51 reviews
46 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 15, 2013

I spent two days in this hotel. It was 2 business days and I almost didn't go outside. Not bad hotel at all. Food was good and we have a lot of choice. If you are average tourist, you will not be disappointed.

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear Guest - Dzordzdzordz Thank you very much for your valued review. We are very glad receving any opinion from our guests. I am sure, you are not an average tourist, althought I hope, you were also satisfied with our services, as you wrote. May be you will come back once again in the near future visiting the landmarks in... More

Heviz, Hungary
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 24, 2013

2 years ago we were already in the hotel, we heard that there is a new management, so we went back at the end of March. The weather was very bad with snow and cold temperature, in our room was very cold, and there wasn't heating. We told it to the reception, they sent somebody who said we had to... More

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear HappyTraveller 12, Thank you for your second visit in Hotel Fagus, and thank you for your detailed review as well. Sorry for your unpleasent experiences, we work on it hard, to develeope even the technical backstage of the hotel, as the service level of our facilities and amenities too. Concerning the management behaviour in the restaurant I am very... More

Newbury, United Kingdom
Top Contributor
92 reviews 92 reviews
8 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 23, 2013

It is three years since my wife and I stayed at Hotel Fagus. Having read some of the recent reports about the hotel we wondered what to expect. There are one or two areas where service/facilities are not as good as previously. On TripAdvisor ratings I would rate it as ‘good’ (i.e. Between ‘average’ and ‘very good’) if it were... More

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear Mr. Antony A. from UK., Its's a great honour after 3 years, you visited our hotel again. We are very glad getting your feedback to compare our services and facilities. We know, we have to improve our services as much as possible, as the hotel is 8 years old, and the former management has not to much maintenance realised.... More

Budapest
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 18, 2013 via mobile

This was 3rd time for us to spend few days here. Actually, we would never come back after bad experiences, unless we do not read on website about new management. This was the reason we gave another chance, and it was worth! We realized really lots of positive improvements: - quality of food: delicious dishes, much wider choise than before!... More

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear pp77 Guest from Budapest, Thank you very much for your valued review. We are very happy you visited us again, and we would like to thank you for your kind words. Thank you for your advices also, what and how can we our services let improve more for. Certainly we will manage these things like old, broken toys, missing... More

Budapest, Budapest, Hungary
2 reviews
3 of 5 stars Reviewed April 14, 2013

Positive: If you are visiting Sopron, location is good. 15 mins drive from Sopron. Hotel on edge of forest for great walks. Hotel rooms very clean and modern. Staff were outstanding and helpful. most of them spoke enough English to understand us. Baby chairs available. Small outdoor playground, a little tired but functional. Negative: no amenities except a shower cap... More

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Kovacs M, Director of Sales at Fagus, responded to this review

Dear Angela K, Thank you very much for your review. We have learned a lot from it, we will discuss your points on the management meeting tomorrow, and we will manage them as soon, as we can. We are comitted to provide better services to be a better and friendly hotel here in Sopron. Kind regards, Miklos Kovacs More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 5, 2012 via mobile

I stayed several times in this hotel for business. Usually it is OK, but the management (and service company) had been change recently and it is not yet in place. We stayed there the day after and they couln't supply any alcohol drinks in bar, etc.

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Kovacs M, Manager at Fagus, responded to this review

Dear Krisztian M, Thank you very much for your rewiev. It's true, there is a new management and a company of operation in our hotel. We are realy very sorry for your unpleasant experience, on the first few days of our starting period. We realy couldn't sale alcoholic drinks, as we haven't permission to do it. Now we are working... More

Budapest, Hungary
Contributor
20 reviews 20 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 3, 2012 via mobile

This is a four star hotel, but the service is very poor. There is no chair for little baby in the restaurant. There is no water kettle. There are no towels in the wellness. You can not change the dinner for lunch, if you paid half-pension. The wellness is very small, the sauna is dirty.

Was this review helpful? Yes 2
Kovacs M, Manager at Fagus, responded to this review

Dear Grisham73, Thank you very much for your review. We are realy very sorry for your unpleasant experience. We took the hotel for operation just two weeks before, and we have to develop a lot of things yet. We bought already a lot of new catering tools, like glasses, water kettles, spoons, forks, etc.-etc. We will buy also baby chairs,... More

Budapest
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 26, 2012

We have spent a short week as the hotel was promoting a package for Children, with our 2,5-year old son. We booked a bigger suite. Positive: - nice design - package offered free tickets for bob skating and Familypark - small but nice wellness and pool, without crowd - nice location - lots of activities possible in the surroundings Negative:... More

Was this review helpful? Yes 2
Kovacs M, Manager at Fagus, responded to this review

Dear ppV77, Thank you very much for your review. We are a new management and operational company in Hotel Fagus, we operate the hotel from the end of November. We realy very sorry for your unpleased experience in our hotel and we try to improve the service level, concerning as especialy to catering, cleaning and the motivation as well. Thank... More

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Additional Information about Fagus

Also Known As:
Fagus Hotel Sopron
Address: Ojtozi Fasor 3, Sopron 9400, Hungary
Location: Hungary > Central Transdanubia > Gyor-Moson-Sopron County > Sopron
Amenities:
Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 hotels in Sopron
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fagus 4*
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