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Mercure Budapest Metropol

Rakoczi Utca 58, Budapest 1074, Hungary
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Mercure Budapest Metropol
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567 Reviews from our TripAdvisor Community

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Traveler rating
    90
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I write this review as someone who has quite a lot of experience at staying hotels and staying in chain hotels, with status, thus my views may be a little different depending on what you're looking for. Thus, when I rate a hotel I rate it based on what I think the hotel star rating should be and not simply... More 

Was this review helpful? Yes 2
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest ! Thank You for your comments, I was pleased to see that you were satisfied with our staff and location, and I agree with you that leisure travellers may have different focus or preference when evaluating a product. Air conditioning is working properly, adjustable inside the room for the guest comfort, connecting doors are locked or opened by... More 

Portsmouth, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got this hotel as part of a package deal, and it was ok. We had to change our room on arrival as the one allocated was a smoking room and it reeked of smoke before we'd even opened the door. However, the staff were pleasant and arranged the alternative room. As a budget hotel it's ok - you get... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for your comments. I am pleased that you enjoyed your stay and had positive comments as well. Best Regards, Maria Blaskovics GM. More 

Calgary, Canada
Level Contributor
101 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Mercure Metropol for one night. Enjoyed our stay. Very good location, within easy walking of distance of many sites in Pest, and close to the Underground station. Nearby grocery store.Staff were very good and helped us make phone calls back to Canada, and arranged a cab to the train station upon our departure. Our room faced the... More 

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest ! Thank You for your kind words, the assumption of benefits staying in our hotel. We hope therefore if you visit Budapest next time You will choose Metropol again. Best Regards, Maria Blaskovics GM. More 

Toronto, Ontario
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had an awful stay at this hotel. In one day I felt that I was both in a musical and a comic skit. Upon checking in as part of a tour group I found the room to have an awful smell of smoke. Some of our group who checked in at the same time and were going past the... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, We appreciated the time and the care you took to evaluate our hotel. I would like to apologize that the room did not met your expectations, as a previous guest might have smoked in your room and our full occupancy did not allow us to change your room immediately. Regarding bathroom amenities- we have a full range of... More 

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Leuven, Belgium
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Mercure during Easter, and found it very satisfactory. The location is neat, and its easy to get around. Room was decent for the price and the bathroom was fine. The bedrack was dusty though, so cleaning could be improved. There is a mini-fridge as well, which is nice to see these days. The highlight is the... More 

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for your kind evaluation, I will share it with my collegues. At Mercure we continously strive to fill our guest expectations, and your feedback is very important for us. I hope you will choose our hotel again if returned to Budapest. Best Regards, Maria Blaskovics More 

Felixstowe
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good service and friendly staff made my weeks stay a good choice for this low cost hotel. I choose a standard room, which was on the 2nd floor. Though very small it was fine, clean and had very good quite aircon which was needed in June. The hotel does not have its own restaurant, but an okay bar and is... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for your comment. Dispite of the low scores I am pleased that you enjoyed your stay in Mercure Metropol, and appreciated our efforts. We will be pleased to see you in our hotel if visited Budapest again, Best Regards, Maria Blaskovics More 

New York City, New York
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Delightful old hotel in a slightly off-city center location. Nice rooms, reasonable breakfasts (not the best in all of Europe, but not the worst). friendly staff. Healthy walking distance to many sites; however some sites are a little far for walking. Around the corner from New York Café. I recommend this hotel as reasonable and would consider staying here again... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Metropol in Budapest and look forward to welcoming you back again soon. Kind regards, Maria Blaskovics GM. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

We have just returned from a weekend in Budapest having stayed in the Mercure Metropol. The room was great with tea/coffee making facilities, very comfortable bed, the staff were friendly & helpful. The breakfast buffet was excellent. Overall very enjoyable weekend and great value.Just one tip in relation to the hop on hop off tours which are excellent value &... More 

Was this review helpful? Yes 2
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Thank you for taking the time to write a review and sharing the feedback of your recent visit. We were pleased to read that you appreciated the location of the hotel, breakfast and friendly staff. We hope, therefore, that should you return to Budapest in the near future you will choose to stay with us once more. Best Regards, Maria... More 

1 review
3 of 5 stars Reviewed May 21, 2015

Unfriendly staff. Rude waitress. Check in lasted almost an hour and I asked for a non smoking room but they gave me smoking room. I rejected it and the waitress was assuring me that the room was a non smoking room, but the sign on the door and the smell was telling a different story

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, We have a diverse room portfolio and only 13 pcs smoking rooms on the first floor in Mercure Metropol. Our guest sometimes do not accept smoking restrictions, and smoke in non smoker rooms as well. We have a smart procedure to relocate them into smoker rooms. I have to apologize we could not provide you the best possible... More 

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