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Mercure Budapest Metropol

Rakoczi Utca 58, Budapest 1074, Hungary
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Mercure Budapest Metropol
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554 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Delightful old hotel in a slightly off-city center location. Nice rooms, reasonable breakfasts (not the best in all of Europe, but not the worst). friendly staff. Healthy walking distance to many sites; however some sites are a little far for walking. Around the corner from New York Café. I recommend this hotel as reasonable and would consider staying here again... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a weekend in Budapest having stayed in the Mercure Metropol. The room was great with tea/coffee making facilities, very comfortable bed, the staff were friendly & helpful. The breakfast buffet was excellent. Overall very enjoyable weekend and great value.Just one tip in relation to the hop on hop off tours which are excellent value &... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Thank you for taking the time to write a review and sharing the feedback of your recent visit. We were pleased to read that you appreciated the location of the hotel, breakfast and friendly staff. We hope, therefore, that should you return to Budapest in the near future you will choose to stay with us once more. Best Regards, Maria... More 

1 review
3 of 5 stars Reviewed 1 week ago

Unfriendly staff. Rude waitress. Check in lasted almost an hour and I asked for a non smoking room but they gave me smoking room. I rejected it and the waitress was assuring me that the room was a non smoking room, but the sign on the door and the smell was telling a different story

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Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, We have a diverse room portfolio and only 13 pcs smoking rooms on the first floor in Mercure Metropol. Our guest sometimes do not accept smoking restrictions, and smoke in non smoker rooms as well. We have a smart procedure to relocate them into smoker rooms. I have to apologize we could not provide you the best possible... More 

Antwerp, Belgium
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room we had was located at the side of the hotel which made it less noisy than the rooms at the front. The room is what you expect from a hotel from this category, no more no less. They do get a bit warm so you might want to open the window during the day to let them cool... More 

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Happy to hear that you enjoyed your stay at Mercure Metropol in Budapest. I look forward to your next visit. Kind regards, Maria Blaskovics More 

Horsham, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel room air conditioning does not work so you have to open the windows as the rooms are so stuffy. The traffic noise is then so loud you can't sleep. This may not be a problem during cold weather however it is a major issue once the Mercury hits the mid 20's and above.

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for your comment, I am terrible sorry You could not ejoy full sleeping comfort as a result of warm weather. We had maintenance works at air conditioning , we are sorry for it, May is surprising sometimes regarding weather conditions. We hope to better serve You next time, cooling started last week. Best Regards, Maria Blaskovics... More 

Travelers are raving about these Budapest hotels

Warsaw, Poland
Top Contributor
81 reviews 81 reviews
52 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Time goes by.. but apparently this hotel's management is not that aware of it.. Last week I spent two nights on a business trip in this hotel and I felt a bit like coming back to the communist era. Even though thanks to the Accor card I was upgraded to a Privilege Room, I dread to think what a regular... More 

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Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for taking the time to write a review. I would like to apologize for the warm rooms, it occured as we made more deeper cleaning works at our clima machines and it took longer than expected. We hope that dispite of the discomfort that has been caused by the unexpectedly hot May weather You enjoyed Budapest.... More 

London.
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights over a long weekend, where the whether ranged from 12 degrees Celsius to 32! I was pleasantly surprised on arrival to find I had been upgraded to a Privilege room, which offered a lot more space than the standard rooms the rest of our party were staying in. I noticed that the room was rather... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, Thank You for your comment, I am terrible sorry Yopu could not ejoy our comfort as a result of warm weather. We had maintenance works at air conditioning , we are sorry for it, May is surprising sometimes regarding weather conditions. We hope to better serve You next time, cooling started today. Best Regards, Maria Blaskovics GM. More 

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

before you book a room at this hotel, check that the air conditioning is working! as during my stay it did not work, which I believe is a fundamental basic requirement of a hotel that boasts 130 air conditioned rooms on their website. we stayed for 2 nights, and this is the last night tonight, and I cannot wait to... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Sir, I am terrible sorry for the discomfort caused by lack of air conditioning. May are not supposed to be so hot in Hunagry, its spring time. There used to be freezing nights as well, we do not plant flowers before that May days...I would like to apologize, and so was my manager when offered You several compensation, but... More 

Auckland, New Zealand
Top Contributor
61 reviews 61 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We are members of Accor Hotels and this hotel is very disappointing, old and in need of an update I can live with. But dirty, no air conditioning yuk the curtains are so dirty I didn't want to touch them. I called reception to ask if the air conditioning worked, she said no open the window! Sorry Mecure tidy your... More 

Was this review helpful? Yes
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, We appreciated the time and the care you took to evaluate our hotel, I am sorry for your bad feelings. I forwarded your comments to our housekeeping responsible and we start airconditioning in 3 days as soon as we finished with the system major cleanings. I am very sorry that we could not fill your comfort expectations, in... More 

Krakow, Poland
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Good location , but nothing else ! Rooms very simple and noisy. Dont book so called "Privilidge rooms" - they are worse than regular. Bathroom small and bad smelling, horrible towels ! Breakfast boring, only very cheap food. Waiters not nice at all ! Only 1 person at front desk, almost all the time , so very busy. No information... More 

Was this review helpful? Yes 1
Blaskovics, General Manager at Mercure Budapest Metropol, responded to this review

Dear Guest, We appreciated the time and the care you took to evaluate our hotel, I am sorry for your bad feelings. Even if there is a good value-rate ratio, we seriously take your comments and work on improvement of the mentioned conditions. We hope that you give us the opportunity to better serve you in the near future. Best... More 

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