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Mercure Budapest Buda

Krisztina korut 41 - 43., Budapest 1013, Hungary
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Mercure Budapest Buda
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Mercure Budapest Buda
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932 reviews from our community

Traveler rating
    202
    434
    203
    65
    28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Lausanne, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I appreciate the location, next to a park and less traffic than in the city center, thus less pollution than in other areas. Close to subway, tramway and busses. Also underground parking. Staff pleasant and available. I specially enjoyed the breakfast buffet with a wide selection of dishes. My room was clean and the bed was excellent.

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear annicaribb, Thank you for your remarks. We are more than happy that you were satisfied with our hotel and services and especially with our staff and breakfast. Your valuable words were a real recognition of our everyday effort. We really look forward to welcoming you again soon. Best regards, A. Nagy More 

Moscow, Russia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Will start from the good sides of this hotel, first is the close location to the metro and to the Buda castle. Underground parking. Also they have free parking outside, but first needed to reserved. Breakfast is okay, also have the Hungarian corner of food. The bad part is the room, quite old furniture, looks poor. The same thing i... More 

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear Fotimoss, We would like to thank you very much for taking the time to pass on your comments on your stay with us at Mercure Buda. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. We appreciate your concerns, and it is our hope that you will give... More 

Manila
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

OK,for starters different members of the staff were rude. The reception staff could hardly crack a smile, and simply would shrug if you asked about the quirks of their wifi service.Then the servers at breakfast never got back to our table when we asked for several condiments. Not sure if it was because they didn't have a good command of... More 

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear GitanaM D, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

London
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Well, my experience in this hotel is great ! So close to the tube station, So easy to get there, Room always clean and tidy And to finish the most excellent reception service I had in my life. I lost my passport my last day in Budapest but luckily they help me to find it calling all the taxi company... More 

Was this review helpful? Yes 2
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear Guarantee, Thank you for sharing your experience with us regarding your stay in our hotel. It is always a pleasure to receive positive feedback. Among the advantages of our hotel there is the good location, the helpful staff. Thank you for your remark again and we sincerely hope to see you back in our hotel in the near future.... More 

Boston
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had several issues with this hotel. The first issue was that I had an item of clothing stolen by the hotel. I informed the manager of this at the hotel and they never followed up and investigated my issue - I tried numerous times but hotel management did not seem to care. Secondly, I submitted request for points from my... More 

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear Ryan W, Thank you for taking the time to tell us about your experience at the Mercure Budapest Buda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The room on the 6th floor smelt of smoke and also its interior was not what we were expecting. Although it was a non smoking room it smelt of smoke and there were also cigarette burns on the carpet. We complained and without suggesting, the responsible front desk clerk upgraded us right away to the newly renovated 8th floor. We... More 

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear New H, Thank you so much for choosing Mercure Budapest Buda during your stay in Hungary. We appreciate your nice comments. I am happy that we can solve your problem promptly with your satisfaction. It is always a pleasure to know that our Guests are satisfied with our services. We really do hope to welcome you back soon. Best... More 

Woking, United Kingdom
Top Contributor
125 reviews 125 reviews
122 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only a short walk from the central castle complex, this Mercure hotel is a solid choice for travellers who are wiling to trade a city centre location for the relative peace and quiet of the attractive Buda suburbs... Upon checking-in I was upgraded to a privilege room on the second floor with fine views of Buda hill...The room was rather... More 

Was this review helpful? Yes 1
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear MRonaldSmith, Many thanks for the nice words which you posted to TripAdvisor. We are very glad to read your positive remarks regarding your stay in our hotel; we will share them with our team. We hope your next visit will be as pleasant as the previous one. Best regards, A. Nagy More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A lovely hotel only 5 stops away on the metro from the city center, 10 minutes by tram to one of the best spas in budapest: Gellert and a half an hour walk to the parliament building. I never got the chance to eat in the hotel's restaurant because I spent most of the day out but I did order... More 

Was this review helpful? Yes 3
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear hr3795, Thank you so much for choosing Mercure Budapest Buda during your stay in Hungary. We appreciate your nice comments. We are very delighted to read your positive experience about the location and hotel overall. It is always good to read that our guests found our staff friendly and helpful. Special thanks for staying with us next time when... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I liked the Hotel and services. It's clean and simple. If possible, take room with view on the city. Beautiful view, especially during night. I didn't like light next to the bed, it has some sharp edges, I've scratched/cut twice, when I was looking for a switch.Pay attention:-)

Was this review helpful? Yes
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear jasna m, Many thanks for the nice words which you posted to TripAdvisor. We are very glad to read your positive remarks regarding your stay in our hotel; we will share them with our team. We hope your next visit will be as pleasant as the previous one. Best regards, A. Nagy More 

Maarssen, Utrecht, Netherlands
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Great value for money. Good hotel, clean, friendly service and the rooms are very nice. WiFi everywhere in the hotel at good speed. Breakfast facilities offer both European and Hungarian tastes, but the coffee could have more taste...

Was this review helpful? Yes 2
Aniko N, General Manager at Mercure Budapest Buda, responded to this review

Dear Eric_Loman_2013, Thank you for sharing your experience with us regarding your stay in our hotel. It is always a pleasure to receive positive feedback. Thank you for your remark again and we sincerely hope to see you back in our hotel in the near future. Best regards A. Nagy More 

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