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Promenade City Hotel

Vaci utca 22, Budapest H 1052, Hungary
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Promenade City Hotel
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Promenade City Hotel
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502 Reviews from our TripAdvisor Community

Traveler rating
    167
    243
    64
    20
    8
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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  • Any
English first
  • All months
    (502)
  • Mar-May only
    (142)
  • Jun-Aug only
    (117)
  • Sep-Nov only
    (120)
  • Dec-Feb only
    (123)
All months
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Had a two night stay from 18th May. 2015. Initially booked a normal double bed room. We were given one room on the rear side. But jad hardly any natural light and had a gloomy feeling. On requesting they upgraded us to a road side one which was no doubt much much better. Location good but there can be a... More 

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Kumar_kolkata", It was a great pleasure to host you in our hotel and we appreciate you sharing your honest review with us. We regret to read that your room did not meet your expectations. We very much appreciate your comments and suggestions as they allow us to continuously enhance our service and assure all our valued guests’ satisfaction. Thank... More 

newton aycliffe co durham
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great for a solo traveller. Situated in the pedestrian area on one of the main shopping streets. 10 mins from St Stephens basilica and 5 from main meeting points for the free walking tours. Staff really helpful (happily called to confirm my airport transfer) and friendly. Breakfast was good with mostly a cold buffet but always had eggs and one... More 

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "exercisejunkey", Thank you for your generous words about your stay at Promenade City Hotel. It was great to read that you were thoroughly satisfied with our facilities and services, highlighted by the attentive staff, the convenient location of the hotel and the plentiful breakfast. We also appreciate your compliments about your clean and comfortable room. It was a privilege... More 

Brasil
Top Contributor
59 reviews 59 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed April 27, 2015

First I want to justify the rating. I made reservations through Hotels.com for 6 nights in the double room. When they saw it was a single person they gave me a single room (the receptionist gave me this explanation) even though I had paid for a double one. Then on the fifth night I realized that (as can be seen... More 

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Jussara_Brasil", Thank you for choosing our hotel for your holiday in Budapest. We do regret that we did not meet your expectations in certain aspects and you left our hotel with a negative impression. We always aim to provide the highest standards in our services and facilities in order to maintain high customer satisfaction. Therefore, we truly regret to... More 

Valby, Denmark
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 22, 2015

Better than one should expect for at three-stared hotel; excellent location, a big/clean room and a very friendly and helpful staff, who insisted in providing me with every part of the services that I had payed for and added to making my proposal for my girlfriend just a little bit more special. Also I was very happy that the room... More 

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "MickV85", Thank you for your taking your precious time and sharing your recent experiences about your stay in our hotel. We are reading your words with great pleasure because it is very nice to learn that you were satisfied with your spacious and clean room and with our courteous and friendly team. Thank you also for sharing your remarks... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 15, 2015

Very good location. Friendly staff. When I was in the lobby I was surprised but the rooms and service was above average. Recommended pericularly for tourists. The breakfast was reasonable. The room is large enough.

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Merih K", Thank you very much for sharing your comment regarding your previous stay at Promenade City Hotel, and for mentioning many positive elements that made your stay enjoyable. We appreciate your compliments regarding our friendly staff and your spacious room as well. Thank you again for your short but valuable feedback and we hope to have the honor... More 

Hessle
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 11, 2015

The best selling point of Promenade City Hotel was its location. It is just behind the Elizabeth Bridge, making it walking distance to Budapest's riverside attractions. Very close to a central metro station so easy to reach from the airport. Spacious, clean and modern rooms and friendly & informative staff - we were very happy with our choice and would... More 

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Emmaonholiday_89", Let us thank you for sharing your positive review with the entire team of Promenade City Hotel. We are pleased to read that our hotel exceeded your expectations and you had a pleasant stay with us. We highly appreciate your compliments about your "spacious, clean and modern room" and thank you for highlighting our attentive staff as well.... More 

Carlisle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 28, 2015 via mobile

We stayed at the Promenade in late March 2015 for a week as part of a Jet2 package. I emailed them in advance to secure a room upgrade which they did efficiently and courteously. So we had a super large well equipped room on the front overlooking the street - with minimal noise problems. The Hotel was superb with excellent... More 

Was this review helpful? Yes 2
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Jrayworth", First and foremost thank you for taking your precious time and sharing your experiences about your recent stay in our hotel with the traveller community of Tripadvisor. We are thrilled that we could be part of your first visit to our wonderful capital and we are especially happy to learn that you had an enjoyable stay in our... More 

Staffordshire, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 23, 2015 via mobile

We stayed three nights at the Promenade City Hotel, a clean and comfortable little hotel in the heart of the city. The rooms are spacious and quiet, despite its central location. There is only one lift but we didn't experience any long waits. The breakfast restaurant was very small, but no real problem finding a table. Food was mainly continental... More 

Was this review helpful? Yes 1
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Leo W", Thank you very much for your generous comment posted on TripAdvisor about your stay at our hotel. It made us really glad to see that you had enjoyed your city break with us and our hotel, our facilities and the service provided by our team could meet or even exceed your expectations. It was also amazing to... More 

Willenhall, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 14, 2015

This hotel is perfect for a couple of nights in Budapest. It is on the main shopping street and just a few minutes walk from the metro station. The hotel was very clean and modern and staff extremely friendly. We were only there 4 days but our room was cleaned everyday and towels changed when we wanted them changed. Could... More 

Was this review helpful? Yes 1
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "Amymgreen94", Allow us to thank you very much for choosing Promenade City Hotel for your recent stay. It is an honor to read such wonderful review that express about the outstanding service provided to you during your stay as well as about the convenient location and the cleanliness of your room. It is our pleasure to assure you that... More 

Nuneaton, United Kingdom
1 review
5 of 5 stars Reviewed March 12, 2015

Just got back from a 3 night stay in Budapest at The Promenade and have to say it is excellent value for money. Lovely clean rooms, friendly and helpful staff and its location is excellent being right in the center of Budapest. Would definitely return.

Was this review helpful? Yes
Sovari_Katalin, Hotel Director at Promenade City Hotel, responded to this review

Dear "ecky57", Thank you for your kind review regarding your recent stay in our hotel. We are pleased to know, that we succeeded in making your holiday a memorable experience and that you enjoyed our excellent location as well as your clean and comfortable room. Allow us to let you know that day by day we work hard in order... More 

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