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The Westin Warsaw Hotel

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The Westin Warsaw

5.0 of 5
Al. Jana Pawla II 21, Warsaw 00-854, Poland
Hotel amenities
The Westin Warsaw
239 traveler photos
Ranked #12 of 109 hotels in Warsaw
4.5 of 5 stars 676 Reviews
Travelers' Choice award winner Travelers' Choice® 2013 Winner Luxury
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676 reviews from our community

Traveler rating
    372
    249
    34
    13
    8
See reviews for
Families
45
 
Couples
164
 
Solo
96
 
Business
252
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Zagnansk
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“Poorly managed staff... Too bad, as the hotel itself is very good.”
2 of 5 stars Reviewed May 18, 2013 NEW

Located at the heart of the city, greatly designed however, we had to struggle with poorly manager staff. Check-in on Friday afternoon. A line of 10 people with just 1 receptionist. At least 3 staff persons walked in and out of the back office, but did nothing. Waiting time: 15 minutes to check-in. Can't iamgine what happens when you have... More

Was this review helpful? Yes
stephan s, General Manager at The Westin Warsaw, responded to this review
May 20, 2013

Dear Family Kubicki, First of all I want to sincerly apologize for the shortcomings in our services and the disappointment in regards to your weekend stay. I fully agree to your points and have talked to my team already to improve and avoid such problems in the future. Especially weekend guest have different demands and we proactively should cater them... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great hotel at amazing value”
4 of 5 stars Reviewed May 15, 2013 NEW

went here for a long weekend and paid b&b rate for 5 star quality accommodation. Good quality buffet breakfast, however we should have checked price - thought was quoted in Zloty, but come checkout time, price was pounds sterling (and hence 5 times our expectation!)

Was this review helpful? Yes 1
stephan s, General Manager at The Westin Warsaw, responded to this review
May 17, 2013

Dear Alinp22, Thank you so much for taking the time to post your feedback on tripadvisor. We are sorry to hear that you had an unexpected surprise upon check out but please be reminded that other third party channels may change cuurrency which is out of our control. Here I recommend to check our Starwood/Westin own sites i.e. SPG.com to... More

Stavanger, Norway
Top Contributor
78 reviews 78 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed May 15, 2013 NEW

The Westin Warsaw was truly a great and friendly hotel. Nice and rather large lobby and a service minded door man. Nice rooms with a decent coffee maker in the room. Very welcome! Only little thing is that they don´t provide free internet in the rooms, only in the lobby. Otherwise this is a great hotel.

Was this review helpful? Yes
See 5 more reviews by Jostein for Warsaw
stephan s, General Manager at The Westin Warsaw, responded to this review
May 17, 2013

Dear Jostein, Thank you for your very positive review and time to send in your feedback for other travelers. I will definitely talk to our doormen and pass on your congratulations. Hope to see you again in Warsaw and be well. Stephan Sieberg General Manager More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Great hotel! Location not a problem”
5 of 5 stars Reviewed May 12, 2013

This is a very nice hotel. We have asked for a room with the view on a higher floor, and got an amazing corner room on 17th floor. More than we could have asked, especially since the price we had paid was very inexpensive. Taxis abound by the entrance, and it is very cheap to go around. Breakfast (included in... More

Was this review helpful? Yes 1
stephan s, General Manager at The Westin Warsaw, responded to this review
May 13, 2013

Dear VeneraFaiz, The entire team of The Westin Warsaw would like to say thank you for this superb complimnet and your high rating of 5 in all categories. It is with great pelasure that you enjoyed your stay and especially our breakfast buffet and the room on 17th floor so much. Your recommendation will definitely bring more travelers to the... More

Brussels
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“very good”
4 of 5 stars Reviewed May 7, 2013

Very nice service, very nice wide reception, big clean rooms with all necessary tips, bathroom very beautiful and comfortable, breakfast EXCELLENT. May be a bit boring style in the room's colours, but for business staying, this might be a plus. The glass elevator was the top of all, a true spectacle, showing out the whole Warsow in a nutshell. The... More

Was this review helpful? Yes
stephan s, General Manager at The Westin Warsaw, responded to this review
May 8, 2013

Dear shamenet, It is a real pelasure for us if a guest says "Thank you very much" which is one of the best compliments possible and veryfies that we exceeded expectations and delivered our promises. Now it is us to say "Thank you very much" for this superb review, feedback and recommendation. Hope to see you soon again in Warsaw... More

Annandale, VA
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“Great place”
4 of 5 stars Reviewed May 4, 2013

Free internet in the lobby that makes its way up to the higher floors if you're situated properly. Very modern. Nice location. Service from the staff was very good. Breakfast buffet was very good. I would stay there again. Some English language TV channels. American movies not dubbed.

Was this review helpful? Yes
stephan s, General Manager at The Westin Warsaw, responded to this review
May 6, 2013

Dear Madweber, Great to hear that you would stay at The Westin again and with pleasure we read all your positive comments. I will pass on your feedback as well to the kicthen and restaurant teams as you explicitely mention our superb breakfast. It was a long travel for you from Virginia and we are glad that we delivered the... More

Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Lovely Hotel”
5 of 5 stars Reviewed May 3, 2013

Lovely hotel, The largest selection of food I have ever seen for breakfast in a hotel. We also ordered room service dinner which was delicious. Spacious and comfortable bedrooms. Very friendly and helpful staff throughout the hotel. We were provided with lots of information and were able to book at tour at reception on arrival. Beware of the prices of... More

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stephan s, General Manager at The Westin Warsaw, responded to this review
May 6, 2013

Dear Mrs.Pud, What a lovely review and we all would like to thank you for your very positive feedback. Great that we impressed you so much especially with our breakfastbuffet and our associates in general. Other travelers will be thankful for your good points to consider while exploring the city. Hopefully you had enough impressions to come back again in... More

Helsinki
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Nice indeed”
4 of 5 stars Reviewed May 1, 2013

We stayed 3 night in the business executive floor. Service is ok. The executive lounge was worth taking. The breakfast was really good. Front desk personnel should improve their service attitude but otherwise a really good choice for little break in Warsaw. Cleaning comes really late. Some chairs needs to be cleaned since they are light colours. Location is good.

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See 4 more reviews by ScandinavianHelsinki for Warsaw
stephan s, General Manager at The Westin Warsaw, responded to this review
May 6, 2013

Dear couple Scandinavia... This is a Big Thank You for all your nice words and compliments in regards to your 3 day stay at The Westin Hotel. We have taken note of your comments in regards to the Front Office associates and assure you our utmost attention to this topic. Otherwise we are very happy that you enjoyed your little... More

La Jolla, California
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Nice hotel”
4 of 5 stars Reviewed April 29, 2013

Westin Warsaw is a lovely hotel with excellent service. Rooms are large and comfortable with the famous heavenly beds. The only drawback is that they charge for Internet though it's free in the lobby. Restaurant has great food. Staff is friendly and accommodating and honest - I left my leather jacket hanging in the closet when I left and didn't... More

Was this review helpful? Yes
See 2 more reviews by Lisa B for Warsaw
stephan s, General Manager at The Westin Warsaw, responded to this review
May 6, 2013

Dear Lisa B, With great pleasure I see that my team has been able to exceed expectations and go the extras mile for a guest to ensure highest level of service. Happy to hear that you felt very comfartable and enjoyed the "reunion"with your jacket. Thank you so much for all your nice words and compliments. Best regards and greetings... More

Lodz, Poland
Top Contributor
368 reviews 368 reviews
177 hotel reviews
Reviews in 159 cities Reviews in 159 cities
210 helpful votes 210 helpful votes
“Good deal for weekend”
4 of 5 stars Reviewed April 27, 2013

The Westin is very good located, especially if you arrive to Warsaw by train. It`s only few minutes walking distance from the Central Station. Now, because of the building of new underground line, the area around is quite messy and the hotel offers very good rate, mostly during the weekends. The hotel is typical chain venue, with standardised rooms, bit... More

Was this review helpful? Yes
See 30 more reviews by laserkid for Warsaw
stephan s, General Manager at The Westin Warsaw, responded to this review
May 6, 2013

Dear laserkid, We have carefully reviewed your feedback and would like to thank you for your honest comments, as well for your tips to all guests arriving by train. Sorry that we didinot managed to really "wow" you as you are describing our services as standarized and a typical international hotel chain. Our focus is on personalised service and customer... More

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Hotel Summarization (Beta)

What travelers say

  • “Very good” (23)
  • “Executive Lounge” (22)
  • “Old town” (18)
  • “Free internet” (5)
  • “Business hotel” (3)

What travelers search

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  • al. jana pawla ii 21warsaw,00-854poland
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Additional Information about The Westin Warsaw

Address: Al. Jana Pawla II 21, Warsaw 00-854, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Best Value Hotels in Warsaw
#9 Business Hotels in Warsaw
#12 Luxury Hotels in Warsaw
#14 Family Hotels in Warsaw
Price Range: $
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Westin Warsaw - modern 20-storey hotel is ideally located in the heart of Warsaw. ... more   less 
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Also Known As:
The Westin Warsaw Hotel
The Westin Warsaw Hotel Warsaw
Westin Warsaw
Warsaw Westin

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The Westin Warsaw
Al. Jana Pawla II 21
Warsaw 00-854
Poland
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