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Novotel Warszawa Centrum

#27 of 114 Hotels in Warsaw
Certificate of Excellence
ul Marszalkowska 94-98, Warsaw 00-510, Poland (Formerly Forum Hotel)
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Novotel Warszawa Centrum
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Novotel Warszawa Centrum
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1,655 reviews from our community

Traveler rating
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    803
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230
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Porto, Portugal
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is located in a very important Warsaw roundabout. Just in front the Cultural Palace, with an impressive view of all zone. The room was large for 3 people and very quiet. Good to sleep well. Very good breakfast. Easy transport, very bear the Central Train Station.

Was this review helpful? Yes 1
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So close to the center and the train station... It lies in the heart of the capital... Rooms are OK... Not great... Not bad... Just OK... Wi-Fi is not the best thing about this hotel for sure... Neither the decoration...breakfast was rich

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Jakarta, Indonesia
Contributor
14 reviews 14 reviews
9 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I was staying here before Xmas 2014 so the hotel was full of guests. The restaurant where they serve breakfast was quite packed every morning. I think not enough staff for peak season like this so it was messy and some food areas empty and dirty. I had my upscale room on the upper floor where is a really amazing... More 

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Worcester, England, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed on the 31st floor. Fantastic views across the city. This is a city centre hotel so it does get busy. Breakfast can get busy but great variety of food available. Close to all amenities so good for getting around.

Was this review helpful? Yes 1
Beata R, Dyrektor generalny at Novotel Warszawa Centrum, responded to this review

Dear Sirs, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Warszawa Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More 

Ireland
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

I have mixed feelings about this hotel. The staff were fine, not overly nice not overly unfriendly. There was one man however who I found quite rude and I was very reluctant to deal with him. He told me in no uncertain terms I was mistaken about the safe not working in our room (I wasn't) and also didn't want... More 

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Beata R, Dyrektor generalny at Novotel Warszawa Centrum, responded to this review

Dear Wojciech Basalaj, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Brussels, Belgium
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

room was ok but bathroom was old, thow clean. Not what you expect when you book a 4* hotel! You could see that the bathroom had 'some' age to it, the bathtub was kitted of in a bad way (signs of mould). Previous time we stayed in a 3* hotel accross the road (Metropol) and these rooms and espacially bathroom... More 

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Beata R, Dyrektor generalny at Novotel Warszawa Centrum, responded to this review

Dear Sirs, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Breda, Noord-Brabant, Netherlands
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms OK, breakfast fine, bar not bad for hotel. Location is great, walking distance from old town and zillion of restaurants and bars. Friendly staf. All in all very food value for money. Certainly recommend it.

Was this review helpful? Yes 1
Beata R, Dyrektor generalny at Novotel Warszawa Centrum, responded to this review

Dear Sirs,, Thank you for taking the time to answer our questionnaire. We very much appreciate your positive comments regarding your stay at the Novotel Warszawa Centrum. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest... More 

Varna, Bulgaria
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Relatively small rooms compared to the similar hotels in that price range. Great view to the city from the upper floors. Crowds of people in the restaurant for the breakfast. Small parking in front for the taxi cars.

Was this review helpful? Yes
Beata R, Dyrektor generalny at Novotel Warszawa Centrum, responded to this review

Dear Sirs, Thank you for taking the time to tell us about your experience at the Novotel Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

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