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Mercure Wroclaw Centrum

Certificate of Excellence
Pl. Dominikanski 1, Wroclaw 50-159, Poland (Formerly Mercure Panorama)
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Mercure Wroclaw Centrum
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486 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Greenville, North Carolina
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was our base for a conference in Wroclaw and we couldn't be happier with the experience and value. The staff is very professional and attentive, the food delicious (including the wonderful breakfast buffet) and the location is excellent. It's on the tram route and is an easy walk to the market square and shopping. The rooms are modern,... More 

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear Debbie M, thank you very much for your comments- it is a pleasure for us to received that kind of message :) The positive opinion always motivate to further activities in improving the quality of service. I hope you are visiting our hotel in the nearest future. Feel invited to the Mercure Wrocław Centre again! Best regards, Martyna Wizor... More 

Tonsberg, Norway
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One good hotel that is fine in relation to the center. Clean and tidy with pleasant staff. Clean and neat rooms. Nice wine bar in the lobby Slightly less that the windows could not be opened. The breakfast was decent

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear Grebubbnubb, thank you very much for taking the time and answer on the TripAdvisor platform:)! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am appreciate for your comments about the Winestone restaurant with wine fairs, standard of the room and our service. Thank you again for sharing your experience,... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've just stay a week at this lovely hotel. Friendly staff. The rooms are massive. Cleaned every day towel an bedding every other day. 5 min walk from Wroclaw town centre. We're we spent most of week. Good price as well. The hotel has a restaurant an room service all at a good price

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear Brian L, we very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. Thank you very much for your opinion- location our hotel in the heart of the city, tasty restaurant, good service and cosy room... I will share your comments with all our employees:) If you be so kind please like our funpage on... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

After a loooong overnight flight, I requested fresh coffee be sent to my room, in 10 minutes I had two cups of espresso, with milk and soy milk, and sweetners at my door- front desk staff were exceptional. Housekeeping were making up the sofa bed before I arrived at my room - an excellent stay- would highly recommend!

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MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear tuf11166, thank you in advance for your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. Your opinion according the accommodation, reception and housekeeping services, view from your room window are very important for us! I will share all this information with the team and I am sure that your opinion motivate our team to continuously improve the... More 

Highland, Michigan
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice place. Very clean and the breakfast was included in my stay. However you need to know that there are no irons in the rooms, there is an ironing room located on the 4th floor which is not very convenient. While they had free Wifi, it was spotty at best. One morning it worked well, the others... More 

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear 1MichiganMark1369, we very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback from our guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your informations about the... More 

London, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Dear Artur Derela (GM), Thank you for the two small pieces of dessert welcoming us to our room when we arrived around midnight. Whilst the room itself was spotless, I've never seen a dirtier hotel window that the one on the hotel you manage. I was glad I only had to stay one night before moving to Radisson Blu which... More 

Was this review helpful? Yes
MercureWC, General Manager at Mercure Wroclaw Centrum, responded to this review

Dear Mr. Neomarshal , Thank you for taking the time to tell us about your experience at the Hotel Mercure Wroclaw Centrum. I am sorry that your experience did not meet all your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking... More 

Singapore, Singapore
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Picked the hotel because of proximity to market square as well as price. Rooms were clean, smallish in size as were the beds. I do not mind the bed sizing or the rooms as i have come to expect these in European hotels but the beds were too soft! not in the heavenly soft kind but the soft, sink when... More 

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear elai818, thank you for your comment left on the TripAdvisor platform. According to your informations- I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your information about the... More 

Scotland
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I give this 5 mainly for the bar lady who made us the meanest! vodka martinis in town, also the G&T came with a grapfruit twist which is now the only way I take my gin :) so for this alone we would come back. Typical Mercure standards and so the food was good here, food and beverage staff welcoming,... More 

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear DollyBirdScotland, we very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Preston, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

big comfortable rooms in a central location. Rooms at the back of the property have a view over cathedral island . Staff are polite and helpful. The hotel is clean and close to the Rynek and tourist places.

Was this review helpful? Yes 1
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear Debbie P, many thanks for your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Lisbon, Portugal
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel allowed to have 2 children in the room without any additional charges. At check in the staff was very friendly and surprised our kids with a little present. Our room had a double bed en sleeping sofa for one person. What I loved was the Nespresso machine with each day 3 free cup. Personaly I did not like... More 

Was this review helpful? Yes
MercureWC, Deputy Hotel Manager at Mercure Wroclaw Centrum, responded to this review

Dear Nicedice2, we very much appreciate your comments regarding your stay at the Hotel Mercure Wroclaw Centrum. It is always a pleasure to receive positive feedback. We are very appreciate for your comments about the stay and service. As we are mostly the business hotel- family with children are very important for us. The free of charge stay for children... More 

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