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Sofitel Wroclaw Old Town

Travelers' Choice award winner
Ul. sw. Mikolaja 67, Wroclaw 50-127, Poland
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1 room 1 guest
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Sofitel Wroclaw Old Town
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860 Reviews from our TripAdvisor Community

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Traveler rating
    442
    283
    92
    33
    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (860)
  • Mar-May only
    (177)
  • Jun-Aug only
    (280)
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    (205)
  • Dec-Feb only
    (198)
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Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at Sofitel Wroclaw for two days. It was our first visit in this city. Hotel is little hidden but has perfect location in the center of the city nearby market square. We've been warmly welcomed by a well built porter in the front of the hotel door which helped with our luggage and when we were waited upon... More 

Was this review helpful? Yes 1
Istanbul
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I am trying to stay in Sofitel during my visits. I am very happy with the location of the hotel as well as warm & helpful staff. I wish some of premises could be improved such as SPA, lobby and the bar at the reception. Breakfast is one of the best in Accor hotels. Thank you.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Zemst, Belgium
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights, and slept very good. The best rooms have windows to the outside, the budget rooms do not have an external window, but the airco works very good. As it was very hot weather, i appreciated the cool room. Breakfast is excellent, and also for linch, the restaurant offers a good choice at very affordable prices. Staff... More 

Was this review helpful? Yes 1
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, Thank you very much for your positive review about Sofitel Wroclaw Old Town. I'm delighted to know that we have become your favorite destination in Wroclaw. Service is our number one priority and we always strive to exceed our guest expectations. Your warm compliments will be shared with our team members. I am also very pleased to learn... More 

Hannut, Belgium
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all - wonderful location in heart of Wrocław. Very clean and quiet rooms, wellness and fitness room. Good service. We liked breakfast - scramble eggs are made on place, special coffiee. Wonderful place to stay and visit beautiful Wrocław.

Was this review helpful? Yes 1
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, We very much appreciate your comments regarding your recent stay at Sofitel Wrocław Old Town. With pleasure we have read that you enjoyed your stay, liked our Magnifique breakfast where our cook are doing their best to prepare a wide selection of dishes which will meet with expectations of all our guest. We are looking forward to the... More 

Canada
Level Contributor
138 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sofitel is one of the finest hotel I have stayed in Poland....the land with the most problematic customer service EVER. Even Brazil scores slightly better than Poland when it comes to treating customers the right way! I was comfortable and treated very well by everybody. My only complaint is the metal cap on the shampoo. The metal cap also... More 

Was this review helpful? Yes 1
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, It gives us enormous pleasure to read your appreciative comments on your recent stay in our Sofitel Wroclaw Old Town.We were pleased to read your your kind words on the hospitality and friendliness of our team members. Your suggestion related to the metal cap on the shampoo is much appreciated and taken in consideration for changes. Thank you... More 

Liverpool
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of those hotels you like so much that you really wish it was perfect. But unfortunately it isn’t. It ticks nearly all the right boxes. Location is perfect, just off the main square in the old town, minutes’ walk away from the shops and attractions, but still quiet and peaceful. Check in was fast, helpful and informative.... More 

Was this review helpful? Yes 2
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is not a 5* hotel, I'm very disappointed. I know that Poland is not the richest country, but believe me we have better hotels available in Wroclaw for the price they ask for ( by the way I'm Polish). First of all I should tell you about the receptionist ( the one with short bleached hair) her customer service... More 

Was this review helpful? Yes 5
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Sofitel Wrocław Old Town. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

southport
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel minutes walk from the square but lovely and quiet. Staff extremely helpful and provided information on the local area. Rooms a good size and tasteful decor. Plenty of bars and restaurants around the hotel and easy to get around.

Was this review helpful? Yes 2
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, thank you for sharing your fedback form your stay at Sofitel Wroclaw Old Town. We appreciate your kind words about our comfortably rooms and fantastic location. It is a really pleasure to know that you found out our team members friendly and proficient. We always do our best to provide a top class service. We are looking forward... More 

Kent
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 27, 2015

Stayed here a number of times now and for me its the best hotel in the centre. Clean, comfortable with decent size rooms. Room is always well presented, with a decent TV and mini bar plus all the usuals. The reception staff are always helpful and then check in always quick and painless. Bar area is good and they offer... More 

Was this review helpful? Yes 2
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, We truly feel delighted knowing that we were able to meet your expectations with regards to the comfort of our rooms,and excellent location Most of all we appreciate your kind words on the hospitality and friendliness of our staff. It is very much rewarding and motivates us to become even better. Thank you so much for staying with... More 

Helsinki, Finland
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 24, 2015

-Nice central location; -very nice rooms and facilities; -Good breakfast; High end hotels - to be checked the rate / it could be rather high. I suggest for business travellers and for tourists searching for quality;

Was this review helpful? Yes 2
Sofitel Wroclaw O, Manager at Sofitel Wroclaw Old Town, responded to this review

Dear Guest, Thank you so much for being our Guest and for posting this great feedback. We were happy to know you enjoyed your stay, appreciating our unique location, specious rooms and the Magnifique breakfast. Looking forward to welcoming you back soon! Warm regards, Anna Wierus Deputy General Manager More 

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