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All 65 Wroclaw hotels

Platinum Palace Hotel

5.0 of 5 Hotel   |   Powstancow Slaskich 204, Wroclaw 53 140, Poland
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Ranked #23 of 65 Hotels in Wroclaw
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 8, 2014
AlanT88OWN Kilwinning, United Kingdom
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65 reviews from our community

Traveler rating
    31
    18
    11
    3
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
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English first
Kilwinning, United Kingdom
Top Contributor
63 reviews 63 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel is 5 star in means of decor, we opted for an apartment sometimes referred to as King Suite. Room 200 was the room we were assigned, lovely room with beautiful decor, seating area and bathroom. Bed was very comfy and the huge windows provided lovely views of the park behind, a/c dealt well with the heat outside and... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 8, 2014

Hotel is situated about 10 minutes drive from the city centre. The building itself is very beautiful. Check in is at 14:00 but we've managed to get in at 10am because we had an early flight. We got a lovely room with living area. Nice big double bed, shower with toilet and separate huge bath. We used spa the same... More

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Bartłomiej K, Front Office Manager at Platinum Palace Hotel, responded to this review

Dear Guest Thank you very much for leaving your opinion here. We always do our best and work very hard to make your stay unforgettable. Our F&B manager received all your complaints about breakfast service. We hope to see you in Platinum when visiting Wroclaw next time! More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2014

A beautiful hotel, spotlessly clean, and the rooms are really very comfortable. The biggest bed I have ever slept in! The building itself is unquestionably of 5-star quality the staff are all very friendly and helpful, and do their very best with a smile, but in common with other reviewers on here I have to concur that the overall experience... More

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Bartłomiej K, Front Office Manager at Platinum Palace Hotel, responded to this review

Dear Guest Thank you very much for leaving your opinion here. We always do our best and work very hard to make your stay unforgettable. We hope to see you in Platinum when visiting Wroclaw next time! More

Oslo
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 7, 2014

After a rather dull starter, I got my main course, rabbit. I wanted some more water to drink, but forgot to ask when the waiter came with my meal. Would not be a problem, I assumed; I would just ask when he came to check on me. But naah, that didn’t happen. I didn’t see him until I was all... More

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Bartłomiej K, Front Office Manager at Platinum Palace Hotel, responded to this review

Dear Sir. Thank you for sharing your opinion with the others. We are really sorry about your bad experiences in our restaurants. Our F&B manager was informed about all your complaints. We hope you visit us next time when in Wroclaw, to see how hard we work to fulfill all your expectations. More

Buckinghamshire England
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2014

We went to a wedding reception and although it was very good I think that 5 stars is too much. It was a very pleasant experience but not exceptional. I cannot comment on the value for money as we were not paying.

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Bartłomiej K, Revenue Manager at Platinum Palace Hotel, responded to this review

Dear Guest, thank you for sharing your opinion. We will be pleased to know what exactly should we improve to fulfill your expectations. I kindly ask you to contact with me via e-mail (revenue@platinumpalace.pl) and inform me about your experience in Platinum Palace. With best regards More

Katowice, Poland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2014

Platinum Palace is a very good place to stay. Our room was big but not spacious, as we stayed on the top floor (attic), so apparently it was difficult to arrange it. Also, there was a huge couch that wasn't necessary (but I guess it's also connected with the arrangement). The room had a nice bathroom, a tv, a desk... More

Was this review helpful? Yes
Bartłomiej K, Front Office Manager at Platinum Palace Hotel, responded to this review

Dear Guest Thank you very much for leaving your opinion here. We always do our best and work very hard to make your stay unforgettable. We hope to see you in Platinum when visiting Wroclaw next time! More

Cheltenham, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 22, 2013

I had a wonderful stay at the Platinum Palace. The rooms were clean but quite small. Service was polite but there were not many staff around. The breakfast was good but not fantastic. The price for a 5 star hotel was exceptional. However, I would not rate this as a 5 star hotel - definitely a 4 star.There is a... More

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Bartłomiej K, Revenue Manager at Platinum Palace Hotel, responded to this review

Dear Guest, thank your very much for taking your time to write this opinion. our service is always doing very best to make you comfortable during your stay, from your first step inside, until check-out time. We understand that not everything was perfect when you've visited us, but our staff everyday take its time to work hard and improve our... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2013

The hotel is nice looking, they definitely spend a money there. Unfortunately customer service is terrible !!! The sauna is closing at 10pm and lovely lady will be there to remind you about it from 9:15 every 10 minutes, in an meantime she will use the customers towels to wipe the floor. Also you can't have a drink there because... More

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Bartłomiej K, Revenue Manager at Platinum Palace Hotel, responded to this review

Dear Sir, thank you for taking your time to write the opinion. We are very sorry for not fulfilling your expectations. If you feel dissatisfied, please accept our apologies. Our service is always doing its best to make your stay in Platinum Palace memorable and well. Your opinion is very important for us and will help us to improve the... More

Gdansk, Poland
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 11, 2013

Great hotel, located outside of the city centre. Very quiet and charming. My room was small but very clean and cozy. Staff was very helpful and professional. Fitness centre (only cardio equipment) was not very well air conditioned and you could feel the heat coming out from the saunas which made my work out a bit difficult.

Was this review helpful? Yes 1
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 22, 2013

Small, quiet hotel with wellness area. The best for bussinnes trip when you travel and want to relax in the evening. Staff will help you if needed. Nice rooms in the new part, but confusing to get there. Try the kitchen also. BR

Was this review helpful? Yes 4
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Additional Information about Platinum Palace Hotel

Address: Powstancow Slaskich 204, Wroclaw 53 140, Poland
Location: Poland > Southern Poland > Lower Silesia Province > Wroclaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Platinum Palace Hotel 5*
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