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Platinum Palace Hotel

Powstancow Slaskich 204, Wroclaw 53 140, Poland
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Platinum Palace Hotel
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Platinum Palace Hotel
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102 reviews from our community

Traveler rating
    45
    30
    17
    4
    6
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11
37
6
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
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    (102)
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    (29)
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    (21)
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    (29)
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    (23)
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Contributor
15 reviews 15 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for 3 nights and we had a really fab time the delux room was beauitful very spacious with really comfy bed breakfast was amazing great choice with all fresh food had a lovely diner in the restaurant the staff were so nice and friendly made our stay special location is perfect tram right outside door into city centre... More 

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Zurich, Switzerland
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice hotel, fair price, good interior design but by far no 5-star top notch place. Woke up on Sunday morning 9am by the noise of window cleaners watching us in the bedroom from outside. AC in bathroom not working, temperature of shower not possible to set below 'hot' level, both resulting in steambath feeling every day. Once had a dead... More 

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Marzena C, Front Office Manager at Platinum Palace Hotel, responded to this review

Dear Sir's, We would like to thank You for your stay in Platinum Palace Hotel. We were delighted to host You in our hotel. Our guests' comfort and well-being is our priority and that is why we deeply regret that You were not fully satisfied with our services. We would therefore like to apologize for all the inconvenience you had... More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 3 weeks ago

The past year I have stayed almost every week several days (and sometimes over the weekend) in this beautiful hotel situated in a historical building with a brand new wing attached. I experienced very good and flexible service sometimes even tailor made. Big breakfast with lots of chooses and an excellent restaurant. The beds for me are even better then... More 

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Marzena C, Kierownik recepcji at Platinum Palace Hotel, responded to this review
Google Translation

Szanowny Panie, bardzo dziękujemy za podzielenie się z nami swoją opinią i wrażeniami z pobytów w Hotelu Platinum Palace Wrocław.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 2 nights. First night was very noisy because of a party at the hotell. Could'nt sleep all night. Room was clean, nice and had comfortable beds. Good selections at the breakfast. I tried massage at the hotell and I wont recommend that.

Was this review helpful? Yes 1
Marzena C, General Manager at Platinum Palace Hotel, responded to this review

Dear guest, Thank you for your comment about our hotel. In the interests of our guests we always improving our service ensuring the highest standard of our services. We will be very pleased to host you again in our hotel. Marzena Celej General Manager More 

Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 16, 2015

My boyfriend and I spend last weekend in this place. The hotel itself is very modern and the facilities are great, but... the service is unacceptable! My boyfriend book a bday treat weekend for me in this hotel as a package with some SPA treats ( massage, welcome drink and a cleansing drink) and paid for it by money transfer... More 

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Marzena C, Dyrektor generalny at Platinum Palace Hotel, responded to this review

Dear Sir's, Firstly I’d like to apologize for any inconvenient you met during your stay in our Hotel. The quality levels of service and the unnecessary disappointment which you received are absolutely not what we aim for here at Platinum Palace Hotel – we strive to offer the highest levels of service at the Hotel. I am deeply sorry that... More 

Hamburg, Germany
1 review
5 of 5 stars Reviewed April 16, 2015

This was the first time I stayed at Platinum Palace (Wroclaw) and it was one of the best hotels (*****) ever! Everything from service to accomodation was simply perfect. I enjoyed my stay very much and recommend the hotel utmost.

Review collected in partnership with Amoma.com

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Marzena C, General Manager at Platinum Palace Hotel, responded to this review

Dear guest, Thank you for your positive comment about our hotel. In the interests of our guests we always improving our service ensuring the highest standard of our services. We will be very pleased to host you again in our hotel. Marzena Celej General Manager More 

London
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 30, 2015 via mobile

Still good value for money but the fact the jacuzzi in the small centre was broken one day and the centre completely closed the next, still no tea or coffee in room and as other people have said very few staff to serve you it falls short of 5 stars and needs to pay attention to the detail

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Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 22, 2015

I spend in this hotel one night. I really liked it. Rooms are clean and full of space. If you like silence just ask wonderful girls at the reception to give You room with the view of the nearby gardens, not of the street. Breakfasts are good and healthy. I taste there almost everything and I really liked it. Best... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2014

The hotel needs more staff especially at reception and in the main bar. Regularly no-one at either place, as bad been called a way to help elsewhere... Problems encountered with hall lighting left us fumbling from bedroom to the lift in total darkness at night, not the best for security of clients, and in two day stay the lift was... More 

Review collected in partnership with this hotel

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Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 7, 2014 via mobile

Spent a lovely weekend here in this luxurious hotel. It's very modern and plush and a lovely place to stay. The rooms are huge with such amazing showers it's like being under a waterfall. The restaurant is great and had a wonderful selection of food on offer and a great variety for breakfast. However things often ran out and were... More 

Was this review helpful? Yes 1
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