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Mercure Karpacz Resort

Certificate of Excellence
Obroncow Pokoju St. 5, Karpacz 58-540, Poland (Formerly Mercure Karpacz Skalny)
Hotel amenities
Mercure Karpacz Resort
Best prices for: 1 room 1 guest
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Ranked #7 of 27 Hotels in Karpacz
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Jaroslaw K Jaworzno, Poland
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163 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jaworzno, Poland
Reviewer
5 reviews 5 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Mercure hotels are part of French group "Accor" with in Poland is represented i.a. by Novotel and Ibis. The hotel in Karpacz is located on the sidelines, about 15 minutes walk from the centre of the town. Rooms, breakfast and staff were very fine - standard for this class of business hotels. We can recommend their spa & wellness -... More 

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SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Dear Jarosław, thank you very much for your positive feedback. I'm glad that your stay was fine. Hope to see you soon again. Sebastian Marona More 

Krakow, Poland
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Mercure Karpacz is a very nice family hotel. We stayed here for 3 days with our 15mths doughter. Hotel is well prepared for small children. It has a pool,inside as well outside playground,kids menu.inside playground is save for children and well equiped,kids can spend there long time without beeing bored. Rooms are small but clean and quiet. During long weekends... More 

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SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Dear Michał, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Please also rest assured that we are taking the appropriate measures to address the problem regarding too long time waiting for a'la carte menu and prevent future occurrence. Best Regards and see you soon in Karpacz Sebastian... More 

Ursel, Belgium
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 of 5 stars Reviewed April 10, 2015

We stayed in the hotel for some days. The first day it seemed as if we were the only guests. The staff at the reception were very friendly. The guy at the bar was very helpful and friendly as well. Although the bar closes around 22h30 where it was mentioned to close at 24h. What spoiled our stay in this... More 

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SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Thank you for taking the time to tell me about your experience at our hotel. Thank you also for your positive feedback regarding our hotel staff. It is very important for me and all of us. I am sorry that your experience with our SPA space did not meet your expectations; please allow me to express my sincerest apologies. At... More 

Warsaw, Poland
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 23, 2014

Hotel is a typical winter resort, but also good for weekend break away in summer time. Rooms are a bit old, but clean. What i didnt like was old tv in the rooms. Restaurant and bar are just ok, nothing special. Price adequate to what you get.

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Poland
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 14, 2014

Very nice hotel with great location. Very kind staff both in Front Office where they can recommend all local attraction and check all you need and Restaurant staff which prepared for us special vegetarian and gluten free meal without any problem and without unnecessary question. Big forest around hotel make him ideal one for people like us who travel with... More 

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Poole, Wielka Brytania
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 29, 2014

I used to travel quite a lot across the Europe and base mainly on tripadvisor and bookingcom reviews... but this time was a bit disapointing, mainly because staff. First of all, we've been ask to pay in advance (with no choice) what was a bit complicated, as we would like to pay or by cash or from polish account (as... More 

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Luxembourg City, Luxembourg
Top Contributor
146 reviews 146 reviews
140 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed February 3, 2014

Spent a weekend with the family skiing in both Karpacz and Janske Lazne, CZ (about 50 min drive from Karpacz) over the mountain. Nothing really to complain about, but like other reviews the hotel and staff are not used to receiving many English speaking guests. The hotel and Karpacz are about 2 hours from Wroclaw by car and it is... More 

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Girona, Spain
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2014

Good value, quality, confort service and location. The spa area is perfect after a long day's walk in the mountains around the hotel or skiing during the winter. Loads of activities for the children. The usual Mercure quality.

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