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Mercure Karpacz Resort

Certificate of Excellence
Obroncow Pokoju St. 5, Karpacz 58-540, Poland (Formerly Mercure Karpacz Skalny)
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1 room 1 adult
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Mercure Karpacz Resort
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243 Reviews from our TripAdvisor Community

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Wroclaw, Poland
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 28, 2015

Hotel is a bit far from the main city road, A bit rusty (old fashion huge CRT TV) but clean and equipped well. There are dressing gowns in the room so you can use them for going for the SPA session etc. Staff is very professional and helpful. Breakfast was quite good, and even had a 'fit' corner which is... More 

Helpful?
Thank Ojejkujejku
BogdanRyba, Manager at Mercure Karpacz Resort, responded to this review
Google Translation

Szanowni Państwo Dziękuje za wybór naszego Hotelu i wysoką ocenę naszych usług. W imieniu swoim i pracowników zapraszam ponownie mając... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 14, 2015 via mobile

We came just to stay overnight and took additional day to enjoy the swimming pool and sauna. Comfy rooms with balconies and VERY nice bathrooms. Pet friendly (our dog was pleased with the forrest surrounding the hotel ) and.. Kids friendly as well. Our kids would be astonished with all those play rooms, spa and outdoor playground. Nevertheless, this time... More 

Helpful?
Thank TheGermansens
Greater London, United Kingdom
1 review
5 of 5 stars Reviewed July 5, 2015

Wonderful hotel, with excellent amenities and very friendly and helpful staff. Particularly loved the splendid food and the spacious swimming pool and jacuzzi facilities. Overall a great place to enjoy the lovely town of Karpacz from!

Helpful?
Thank AdrianekClifton
Warsaw, Poland
1 review
5 of 5 stars Reviewed July 1, 2015

Nice hotel, great food, fantastic staff :) lots of things to do nerby. Very nice pool, not big but cosy. Lots of green spaces around the hotel, comfortable rooms and very comfortable beds :) pick the room with the balcony!

Helpful?
Thank Kinga C
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 1, 2015

staff very very friendly & helpful, lovely large clean, modern and of a high standard rooms with beautiful bathrooms, lovely surroundings, all food was very good! And a gorgeous swimming pool! just awesome and would highly recommend

Helpful?
Thank Monika W
Cork
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 30, 2015 via mobile

Like many hotels in Poland, first impression from the outside wasn't great. However, hotel on the inside was lovely. Staff were friendly and helpful, except for maybe the bar staff. The room was spacious, clean and comfortable. There was both an outdoor playground and indoor playroom, ideal for our 1yo and 3yo. The pool was nice, warm and reasonably big.... More 

Helpful?
Thank Thomas O
Jaworzno, Poland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 12, 2015

Mercure hotels are part of French group "Accor" with in Poland is represented i.a. by Novotel and Ibis. The hotel in Karpacz is located on the sidelines, about 15 minutes walk from the centre of the town. Rooms, breakfast and staff were very fine - standard for this class of business hotels. We can recommend their spa & wellness -... More 

Helpful?
Thank Jaroslaw K
SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Dear Jarosław, thank you very much for your positive feedback. I'm glad that your stay was fine. Hope to see you soon again. Sebastian Marona More 

Krakow, Poland
2 reviews
4 of 5 stars Reviewed May 3, 2015 via mobile

Mercure Karpacz is a very nice family hotel. We stayed here for 3 days with our 15mths doughter. Hotel is well prepared for small children. It has a pool,inside as well outside playground,kids menu.inside playground is save for children and well equiped,kids can spend there long time without beeing bored. Rooms are small but clean and quiet. During long weekends... More 

Helpful?
Thank MichalWa
SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Dear Michał, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Please also rest assured that we are taking the appropriate measures to address the problem regarding too long time waiting for a'la carte menu and prevent future occurrence. Best Regards and see you soon in Karpacz Sebastian... More 

Ursel, Belgium
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 10, 2015 via mobile

We stayed in the hotel for some days. The first day it seemed as if we were the only guests. The staff at the reception were very friendly. The guy at the bar was very helpful and friendly as well. Although the bar closes around 22h30 where it was mentioned to close at 24h. What spoiled our stay in this... More 

Helpful?
Thank wim1966
SebastianMarona, General Manager at Mercure Karpacz Resort, responded to this review

Thank you for taking the time to tell me about your experience at our hotel. Thank you also for your positive feedback regarding our hotel staff. It is very important for me and all of us. I am sorry that your experience with our SPA space did not meet your expectations; please allow me to express my sincerest apologies. At... More 

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