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Mercure Kasprowy Zakopane

Szymaszkowa St. bn, Zakopane 34-500, Poland
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Mercure Kasprowy Zakopane
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311 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed, for an early ski holiday. I found the hotel to be in a good location with real door to door skiing. The rooms were of a good mercure standard. The negatives about the stay. Found the service really inconsistent. Check in was as expected for a platinum accor member but the room service, bar, and reception disappointed after... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank G4591MBsamuelm
Brighton
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A great location with great views. The hotel in terms of facilities was fine. For the price charged (which was very high although admittedly over New Years Eve) we expected more in terms of the overall service level. Instead of being told you can't have an iron as there are only one or two in the hotel and everyone is... More 

Helpful?
1 Thank Catherine L
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Lovely hotel with nice facilities. Heated Indoor pool, gym, free wifi, bar lounge, nice restaurant, children's movie everyday at 19:00, overlooking the tatra mountains, just nearby skying resort, few metres away from the centre! ....... very comfortable staying! Only In need of some refurbishment, and maybe to add more variety in the dinner buffet (as we ate there once and... More 

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Thank Xantyria_08
wallingford
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Good location , good facilities Sadly the staff ( except the bar staff ) don't understand customer service Rooms are not cleaned until 1400 Reception reminds you of Russian hotels in communist times Someone from Mercure Head Office needs to get a grip

Helpful?
1 Thank hydram
New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed January 2, 2016

Kasprowy is a wonderful property with full service plus all kinds of extras. The hotel has the usual strengths and weaknesses, but overall meets the needs of several types of guests. I have stayed at the hotel several years in a row during the New Year holiday week, and each year has been better than the last. At one point... More 

Helpful?
Thank Matthew S
Warsaw, Poland
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed November 15, 2015

The hotel is in a nice and pretty location with great views of Zakopane below and of the Tatra Mountains with Mount Giewont (in the foreground) towering over Zakopane. The hotel is over 40 years old (it was opened on July 25, 1974), and then it was one of the most luxurious hotels in Poland. But after 41 years of... More 

Helpful?
Thank SYLTERSTRAND
Toronto
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed November 9, 2015

I would most likely give this hotel a better review in winter. Unfortunately we had stayed during the hottest week of July 2015. The windows, when opened invited the buzzing mosquitos in. The room was an absolute 4/10 just because of the lack of air conditioning. Older decor and very worn out hair dryers and washroom in generall. When booking,... More 

Helpful?
1 Thank Juliett31
Pottsville, Pennsylvania
Level Contributor
78 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 27, 2015

This hotel was located close enough to Zakopane to stroll if desired. The room was clean and comfortable. Complimentary breakfast was outstanding. The views from the hotel are breathtaking. It is definitely worth a stay.

Helpful?
Thank RJN612
Gdansk, Poland
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 1, 2015

We were there during late July and quite happy. We chosen bed and breakfast as we were hiking though whole days and mainly coming back in the evening. The service is good and the hotel is prepared for family leisure. The is quite big variety of meals during breakfast and everything is fresh. The water pool is not the newest... More 

Helpful?
Thank TomekJD
Warsaw, Poland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 5, 2015

You can see that the hotel is showing its age. The worst is that the owners do not care. A symbol of luxury became a symbol of a bygone era. When you passing through the door you have the impression that you travel in time. Holes in towels, old TV (even in hospitals are already flat TVs), dead flowers by... More 

Helpful?
Thank Damian8612
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