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Mercure Kasprowy Zakopane

Szymaszkowa St. bn, Zakopane 34-500, Poland
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Mercure Kasprowy Zakopane
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247 Reviews from our TripAdvisor Community

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Traveler rating
    72
    109
    47
    15
    4
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (43)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (72)
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Catania, Italy
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It is the second time in this hotel and again I have found a wonderful service. Great staff, gym, swimming pool, great breakfast, wireless and lat network in every room, laundry and very big rooms. I am very satisfied, again.

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Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I am tend to choose this hotel: reliable. Bereakfast is excellent, the scenery inspiring and there are lots of ectivities you can do. I do think this is the most reliable hotel in the region :) ... I can see the yearly small changes how the hotel leaders boosting the capabilities of the hotel.

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MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Hotel Mercure Kasprowy Zakopane. We take great pride in ensuring that all our customers are being looked after in the most efficient and professional way. I have shared your positive comments with all the departments. This will certainly encourage the team to continue... More 

Crosskeys, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 2, 2015

Having stayed at this hotel on a previous trip , I have returned to enjoy the comforts and facilities of this outstanding hotel, on arrival you are checked in and may have to wait for your rooms as they may not be ready on arrival they are well presented on arrival and it seems that only the best will do,... More 

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Blackpool, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 1, 2015

This hotel on arrival is very impressive but after a day or two you star seeing the cracks. We re-paid through a wel know booking agent before we went on holiday for 1 room for 2 adults and 1 child with breakfast for a week. When arriving in the room we had to complain about my daughter concrete slab called... More 

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Wales
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 26, 2015

The hotel is very nice. It is warm and comfortable and convenient for the slopes. The skiing is for beginners and families. We have stayed in the hotel for 8 years and had a good time. The problem is the front desk staff. We had asked by email for a transfer by the hotel bus from the airport to the... More 

Review collected in partnership with Accorhotels.com

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 24, 2015

we were booked in this hotel by our skiing advisors in a last minute hol break. billed as a three star we were expecting less in Poland but would say is better than London 3 stars, overall we were very pleased especially the pool, sauna ,gym area. the rooms were excellent and could not be faulted. if you book direct... More 

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Leamington Spa, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 24, 2015

Stayed February half-term 2015, family of four. The good: Ideal location for first family skiing holiday. We checked in shortly before 3pm and my children (5 and 7) were kitted out and having their first ever lesson from English speaking instructors at 4pm. Perfect mountain for beginners. The breakfast was excellent, lots of choice and everything was clean and fresh.... More 

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MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Fellow Guest, Thank you for taking the time to share your feedback following your recent stay at Hotel Mercure Kasprowy Zakopane. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬We take great pride in ensuring that all our customers are being looked after in the most efficient and professional way. I have shared your positive comments with our food and beverage department on how you enjoyed the... More 

Buncrana, Ireland
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed February 21, 2015

We travelled here with an English company called Sunshine World. They chose the hotel, and it is indeed a nice hotel. The facilities are very good, with a nice pool and a reasonable gym (though a couple of the cardiovascular machines were not actually working). The restaurant was fine - we ate there a couple of times - though a... More 

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MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Martin Gerard Kelly, Thank you for taking the time to share your feedback following your recent stay at Hotel Mercure Kasprowy Zakopane. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬We take great pride in ensuring that all our customers are being looked after in the most efficient and professional way. Please accept my sincere apologies for the inconvenience caused and the way you felt during your... More 

Cornelio Procopio, PR
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 28, 2015

Well, usually I write my reviews when I return home. But I couldn´t hold my feelings and I am writing this review while I still am hosted at Mercure Kasprowy Zakopane Hotel ! The place couldn´t be better for a family ski´s lover! Ski in Ski out Hotel, it is located at Tatra Mountains at the border with Slovakia, the... More 

Was this review helpful? Yes 1
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 22, 2015

Zakopane is a charming ski town in the polish mountain. The Mercure is a large ski hotel. Our room had a fascinating view of the slope which suited us well since we ski vicariously. The mountain views were 20$ a night more. The room itself was median size and very clean. Staff spoke very little English but were helpful. Huge... More 

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