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All 17 Ustron hotels

Hotel Diament Ustron

4.0 of 5 Spa   |   Zdrojowa 3, Ustron 43-450, Poland
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Hotel Diament Ustron
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56%
Ranked #6 of 17 hotels in Ustron
A recent review
5 of 5 stars Reviewed March 17, 2014
monika262 London, United Kingdom
  • Overview
  • Reviews (32)
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32 people have reviewed this hotel

Traveler rating
    7
    11
    9
    2
    3
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13
7
2
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Berlin, Germany
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2014

The rooms were not well cleaned. The sound isolation was terrible, I could hear everything from the room next to mine and loud music from the restaurant late at night. There was one worker from the reception who did not speak english. It would also have been nice if the restaurant menus would be translated to english as well as... More

Was this review helpful? Yes
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We have passed your comments to our managers - we do everything to make our guests feel satisfied. We are surprised by the statement that the employee at the reception did not speak English - all of our staff speak English, some of them also German. Best regards, Hotel Diament Ustroń More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed March 17, 2014

I just love this place;-)We were there in 2010 and we had such a great time;-)The best Spa ,juccuzi,steam room.Food was delicious!We went there again later.Rooms are very clean,food is lovely.There was a party going on at the hotel so we could dance too.Next day there was a barbecue and they were serving nice food as well.I am sure we... More

Was this review helpful? Yes
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We are happy that you enjoyed your stay. Everyday we do our best to make our guests satisfied. Hope to see you again! Best regards, Hotel Diament Ustroń More

Oxford
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 6, 2012

I stayed here for one night with my wife and 2 children and found the hotel to be clean with big comfortable rooms. The staff were friendly and there were plenty of things for children to do including an outside play area, pool and a small inside play area. My daughter particularly enjoyed the pool. There was a party going... More

Was this review helpful? Yes
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear okgk220705, thank you for your opinion. We are glad that our hotel met your expectations. Our hotel is family friendly, so we do our best to make our youngest guest happy. Hope to see you again! Hotel Diament Ustroń More

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2012

Excellent location,price and food. Rooms clean, plenty of hot water. Swimming pool,sauna, steam room hot tubs. Really superb hotel. The views are stunning with the mountains in the distance. The town is small but plenty to see, do and eat. Highly recommended

Was this review helpful? Yes
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear MarketHarboroughJan, thank you for your recommendation. It is a real pleasure to read such a good opinion. Hope to see you again! Best regards, Hotel Diament Ustroń More

Tychy
Top Contributor
51 reviews 51 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 11, 2012

Let's star with the prons: very good cuisine, I stayed there for A long weekend last year and really enjoyed the food, plus for bikes rental free of charge, pretty enjoyable sauna and spa area but ...definitelly too small roms and not all yet renovated. I was staying in 3 persons in long, tight,a bit old fashoned room with tiny... More

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Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Topolinco, thank you for your feedback. Rooms in 4 star hotel are new - hotel was built in 2010. Probably you have stayed in 3 star hotel which is a little older and some of the rooms, compared to the 4 star rooms, may look less attractive. We plan to refresh all the rooms, so we hope that you... More

Kiev, Ukraine
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2012

My room was very large and comfortable. The beds are great! Very sad that I didn't have time to enjoy spa. Good big breakfast is also a plus. And the time for breakfast till 11 is a great idea!

Was this review helpful? Yes 1
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Nastya_dr, We hope that the next time you will have enough time to enjoy our SPA - we have new treatments now! Hope to see you again, Hotel Diament Ustroń More

Poland
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 28, 2011

it's was nice stay, but there was still renovation taking place so i was wake up at 6am by workers. Spa was very poor and not fantastic service as you expect at places like that! i understand it's new open so still needs some more time for improvements

Was this review helpful? Yes
DiamentKatowice, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you very much for taking your time and sharing your opinion with us. We unerstand that there was some inconvenience during the renovations in the hotel, however it was all done to improve the level of our services and to increase our Guests satisfaction in the future. Your opinon on the SPA services is also good guideline,... More

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Additional Information about Hotel Diament Ustron

Address: Zdrojowa 3, Ustron 43-450, Poland
Location: Poland > Southern Poland > Silesia Province > Ustron
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Diament Ustron 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Modern SPA hotel in the hearth of Silesian Beskid. ... more   less 
Number of rooms
77

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