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Hotel Diament Ustron

Zdrojowa 3, Ustron 43-450, Poland
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Hotel Diament Ustron
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103 Reviews from our TripAdvisor Community

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Bytom, Poland
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel is divided into two parts 3 and 4 star. I was out in Part 4 Star but I must say that the rooms are very small, come furnished in accordance with the standard, in two people do not feel comfortable. The rooms have no ventilation which makes it very warm and dry, one possibility is to open the... More 

Helpful?
Thank Wojciech P
Adam K, Dyrektor generalny at Hotel Diament Ustron, responded to this review

Dear Mr. Wojciech, I would like to thank you for using the offer of The Diament Hotel in Ustroń, as well as for reporting to us your comments about your stay in our hotel and its hospitality. Thank you for your opinion regarding meals served in our restaurant. I would like to inform you that the groups are strictly regulated... More 

York, United Kingdom
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed September 3, 2015

I very rarely give that low score but here's why. I contacted the "marketing team" about group reservation for 50 people. I was promised a reply within the same day or the next. I called again to check the next day as I didn't receive the reply, was promised the offer to be sent "in a moment". When nothing arrived... More 

Helpful?
Thank tapcia
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Madam, thank you for your e-mail with feedback and submitted comments on the communication with our Sales Department. However, please note, that we have not identify in our system any contact or comments from you. You are cordially invited to a direct contact with the Hotel Director. During a business lunch, we will be able to ascertain all the... More 

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Biedrusko, Poznan, Poland
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 9, 2015

Pluses: + great location, beautiful views (4th floor of 3*part) + big room with nice design, well equiped + cooked food - food that was made by chef was nice + opportunities to spend time in hotel - many options you can chose (xbox, darts, pool, sauna, spa, playground, ping-pong, play room for kids) - we prefered to walk in... More 

Helpful?
Thank Ania H
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Madam, Thank you very much for leaving comments on your stay at the Hotel Diament Ustroń. I am very glad that you appreciated our location, amenities of our rooms, served food and an additional attraction for our guests. We sincerely apologize for an inappropriate communication relating to the wine from our mini-bar. Front desk clerk got information from cleaning... More 

Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 28, 2015

Going back to this hotel, been before in 2012 and all was perfect, been other places in Poland since. This location is so beautiful, staff were polite and attentive, food excellent, swimming pool and sauna included in price, no faults would recommend to all.

Helpful?
Thank MarketHarboroughJan
Bishops Stortford, United Kingdom
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed January 10, 2015 via mobile

Sound isolation is rubbish Bar serve you drinks like bar from early 90" in Poland Food area to small for that numbers of guests I will it come back. They advertise big hotel with pool And it's to many rooms for just one pool. If you don't want anything more than bed you can go as long neighbourhood will not... More 

Helpful?
2 Thank Chris K
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you for your feedback. We are sorry to hear that we could not fulfill your expectations. Your review is appreciated and brings valid points to our attention. We kindly hope you will give us a chance to convince you about that fact. We hope to welcome you soon again. Kind regards, Hotel Diament Ustroń More 

Kharkiv, Ukraine
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 10, 2014

The hotel is situated in a picturesque place in the mountains. Refreshment occurs quickly, without delay. Hotel room is not large, compact. Many geometric windows, well-ventilated room. The rooms have everything you need. Bed linen, bathroom, windows, furniture, carpet - everything is clean. Pleased with large wardrobe, so capacious. The bathroom has a shower only. No bathroom. There is a... More 

Helpful?
Thank Garpusha
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you very much for your nice comments and your stay in our hotel. We are sorry to hear about your bad experience with our care products. We will be investigating this with our housekeeping manager as this is the first time it’s been brought to our attention. We hope to welcome you back in our hotel soon.... More 

Berlin, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 19, 2014

The rooms were not well cleaned. The sound isolation was terrible, I could hear everything from the room next to mine and loud music from the restaurant late at night. There was one worker from the reception who did not speak english. It would also have been nice if the restaurant menus would be translated to english as well as... More 

Helpful?
Thank felis-pardus
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We have passed your comments to our managers - we do everything to make our guests feel satisfied. We are surprised by the statement that the employee at the reception did not speak English - all of our staff speak English, some of them also German. Best regards, Hotel Diament Ustroń More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed March 17, 2014

I just love this place;-)We were there in 2010 and we had such a great time;-)The best Spa ,juccuzi,steam room.Food was delicious!We went there again later.Rooms are very clean,food is lovely.There was a party going on at the hotel so we could dance too.Next day there was a barbecue and they were serving nice food as well.I am sure we... More 

Helpful?
Thank monika262
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We are happy that you enjoyed your stay. Everyday we do our best to make our guests satisfied. Hope to see you again! Best regards, Hotel Diament Ustroń More 

Oxford
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 6, 2012

I stayed here for one night with my wife and 2 children and found the hotel to be clean with big comfortable rooms. The staff were friendly and there were plenty of things for children to do including an outside play area, pool and a small inside play area. My daughter particularly enjoyed the pool. There was a party going... More 

Helpful?
Thank okgk220705
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear okgk220705, thank you for your opinion. We are glad that our hotel met your expectations. Our hotel is family friendly, so we do our best to make our youngest guest happy. Hope to see you again! Hotel Diament Ustroń More 

Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 21, 2012

Excellent location,price and food. Rooms clean, plenty of hot water. Swimming pool,sauna, steam room hot tubs. Really superb hotel. The views are stunning with the mountains in the distance. The town is small but plenty to see, do and eat. Highly recommended

Helpful?
Thank MarketHarboroughJan
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

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