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Hotel Diament Ustron

Zdrojowa 3, Ustron 43-450, Poland
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Hotel Diament Ustron
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Hotel Diament Ustron
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71 reviews from our community

Traveler rating
    17
    26
    13
    5
    10
See reviews for
36
14
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
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  • All months
    (71)
  • Mar-May only
    (24)
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    (12)
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    (13)
  • Dec-Feb only
    (22)
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Bishops Stortford, United Kingdom
Top Contributor
54 reviews 54 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed January 10, 2015

Sound isolation is rubbish Bar serve you drinks like bar from early 90" in Poland Food area to small for that numbers of guests I will it come back. They advertise big hotel with pool And it's to many rooms for just one pool. If you don't want anything more than bed you can go as long neighbourhood will not... More 

Was this review helpful? Yes 1
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you for your feedback. We are sorry to hear that we could not fulfill your expectations. Your review is appreciated and brings valid points to our attention. We kindly hope you will give us a chance to convince you about that fact. We hope to welcome you soon again. Kind regards, Hotel Diament Ustroń More 

Kharkiv, Ukraine
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2014

The hotel is situated in a picturesque place in the mountains. Refreshment occurs quickly, without delay. Hotel room is not large, compact. Many geometric windows, well-ventilated room. The rooms have everything you need. Bed linen, bathroom, windows, furniture, carpet - everything is clean. Pleased with large wardrobe, so capacious. The bathroom has a shower only. No bathroom. There is a... More 

Was this review helpful? Yes
Anna M, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you very much for your nice comments and your stay in our hotel. We are sorry to hear about your bad experience with our care products. We will be investigating this with our housekeeping manager as this is the first time it’s been brought to our attention. We hope to welcome you back in our hotel soon.... More 

Berlin, Germany
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 19, 2014

The rooms were not well cleaned. The sound isolation was terrible, I could hear everything from the room next to mine and loud music from the restaurant late at night. There was one worker from the reception who did not speak english. It would also have been nice if the restaurant menus would be translated to english as well as... More 

Was this review helpful? Yes
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We have passed your comments to our managers - we do everything to make our guests feel satisfied. We are surprised by the statement that the employee at the reception did not speak English - all of our staff speak English, some of them also German. Best regards, Hotel Diament Ustroń More 

Travelers are raving about these Ustron hotels

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed March 17, 2014

I just love this place;-)We were there in 2010 and we had such a great time;-)The best Spa ,juccuzi,steam room.Food was delicious!We went there again later.Rooms are very clean,food is lovely.There was a party going on at the hotel so we could dance too.Next day there was a barbecue and they were serving nice food as well.I am sure we... More 

Was this review helpful? Yes
Agata D, Kierownik ds. PR at Hotel Diament Ustron, responded to this review

Dear Guest, thank you for your feedback. We are happy that you enjoyed your stay. Everyday we do our best to make our guests satisfied. Hope to see you again! Best regards, Hotel Diament Ustroń More 

Oxford
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 6, 2012

I stayed here for one night with my wife and 2 children and found the hotel to be clean with big comfortable rooms. The staff were friendly and there were plenty of things for children to do including an outside play area, pool and a small inside play area. My daughter particularly enjoyed the pool. There was a party going... More 

Was this review helpful? Yes
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear okgk220705, thank you for your opinion. We are glad that our hotel met your expectations. Our hotel is family friendly, so we do our best to make our youngest guest happy. Hope to see you again! Hotel Diament Ustroń More 

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 21, 2012

Excellent location,price and food. Rooms clean, plenty of hot water. Swimming pool,sauna, steam room hot tubs. Really superb hotel. The views are stunning with the mountains in the distance. The town is small but plenty to see, do and eat. Highly recommended

Was this review helpful? Yes
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear MarketHarboroughJan, thank you for your recommendation. It is a real pleasure to read such a good opinion. Hope to see you again! Best regards, Hotel Diament Ustroń More 

Tychy
Top Contributor
104 reviews 104 reviews
49 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed August 11, 2012

Let's star with the prons: very good cuisine, I stayed there for A long weekend last year and really enjoyed the food, plus for bikes rental free of charge, pretty enjoyable sauna and spa area but ...definitelly too small roms and not all yet renovated. I was staying in 3 persons in long, tight,a bit old fashoned room with tiny... More 

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Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Topolinco, thank you for your feedback. Rooms in 4 star hotel are new - hotel was built in 2010. Probably you have stayed in 3 star hotel which is a little older and some of the rooms, compared to the 4 star rooms, may look less attractive. We plan to refresh all the rooms, so we hope that you... More 

Kiev, Ukraine
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 5, 2012

My room was very large and comfortable. The beds are great! Very sad that I didn't have time to enjoy spa. Good big breakfast is also a plus. And the time for breakfast till 11 is a great idea!

Was this review helpful? Yes 1
Agata D, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Nastya_dr, We hope that the next time you will have enough time to enjoy our SPA - we have new treatments now! Hope to see you again, Hotel Diament Ustroń More 

Poland
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 28, 2011

it's was nice stay, but there was still renovation taking place so i was wake up at 6am by workers. Spa was very poor and not fantastic service as you expect at places like that! i understand it's new open so still needs some more time for improvements

Was this review helpful? Yes
DiamentKatowice, Marketing Specialist at Hotel Diament Ustron, responded to this review

Dear Guest, Thank you very much for taking your time and sharing your opinion with us. We unerstand that there was some inconvenience during the renovations in the hotel, however it was all done to improve the level of our services and to increase our Guests satisfaction in the future. Your opinon on the SPA services is also good guideline,... More 

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