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The Bonerowski Palace

Travelers' Choice award winner
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Rynek Glowny 42 | Św. Jana 1, Krakow 31 013, Poland
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The Bonerowski Palace
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The Bonerowski Palace
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266 reviews from our community

Traveler rating
    187
    47
    16
    8
    8
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41
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Newark-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We have been to Krakow several times in lovely hotels but the Bonerowski Palace is certainly " The Cream of the Crop " We were offered an upgrade to a suite at a very reasonable rate which we took advantage of. A good decision as the suite was magnificent and covered the full frontage of the 3rd floor. The view... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a little gem, in a fantastic location on the main square. Really charming with an added bit of luxury! Loved the beautiful chandelier that hangs in the centre of the hotel. Staff were very friendly and helpful. Breakfast a treat which included some bubbly.

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County Meath, Ireland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from a 3 night stay in this beautiful hotel. We could not fault it in any way. The hotel is on an enviable position right on Market Square close to many Restaurants & Bars and attractions of Krakow. The rooms are spacious and very clean and comfortable with everything you would need for a comfortable stay. Breakfast was... More 

Was this review helpful? Yes 2
Co Meath
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed at the Bonerowski for 3 nights. From check in to check out we could not fault one thing about this hotel. The room was beautifully decorated and spotless clean, the bed was superking size and very comfortable, great shower and plenty of gels, soaps, and lotions. The staff, right from Jakub in Reception to the... More 

Was this review helpful? Yes 2
Katarzyna P, Public Relations Manager at The Bonerowski Palace, responded to this review

Dear Mrs Penelope, Thank you for your lovely review following your recent visit to The Bonerowski Palace*****. We are delighted to read that you were able to enjoy our services during your visit. I will take great pride in sharing your review with our team. We hope to welcome you back to The Bonerowski Palace***** in the future should you... More 

Manchester, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this beautiful hotel for 3 nights and wish it could have been a week.The staff were all so nice and helpful.The room was big.Air con worked great and best of all was the bed,just perfect for a great nights sleep.

Was this review helpful? Yes 2
Belfast N.Ireland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2015

We stayed for 4 nights between 01/03/15 - 05/03/15 and we loved it we stayed in a Deluxe room,No 306 and it was lovely, the only improvements I would recommend would be.1. A higher shower head hook as the one in our room only came to just above my stomach. No.2 for such a big comfy bed, which was lovely,... More 

Was this review helpful? Yes 2
Katarzyna P, Public Relations Manager at The Bonerowski Palace, responded to this review

Thank you for taking the time to share your valuable review. All your suggestions are very important for us and we will definitely consider all the improvements you've mentioned. We are really glad that you appreciate our service and we look forward to welcome you in The Bonerowski Palace***** next time in Krakow. Kindest regards, Katarzyna Pracuch Sales & Marketing... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2015

Never having been to Poland we decided to go. It doesn't exactly roll off the tongue, Paris, Rome and Krakow....but we loved it and highly recommend a trip there. The Bonerowski Palace was the beginning of a memorable visit to Krakow. The hotel, the grand old world kind, decorated beautifully, is small and personable. We had lunch immediately upon arrival,... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 5, 2015

My husband and I have just returned from a fantastic 3 night trip to Krakow where we stayed at the Bonerowski Palace Hotel. Leading up to our stay, I had emailed the hotel on a number of occasions asking different information both about the hotel and the local area. I always received a speedy and informative response which made me... More 

Was this review helpful? Yes 2
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Dear Mrs Linda, We are really glad that you found yur stay in The Bonerowski Palace***** so enjoyable. Such kind of opinions always motivates us to provide the best service as we can. We are sorry for any inconveniences with the curtains - we will do our best to make your next stay the best as it can be. We... More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2015

The hotel is beautiful, the location amazing. My only complaint was how utterly horrible the bed in room 202 is. I honestly thought the mattress was missing and we just had the box spring. The staff did their best to rectify, but it did not alleviate the issue.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Katarzyna P, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for choosing The Bonerowski Palace******. Your feedback is very important for us. We are thankful for sharing your comment with other Guests and Tripadvisor's community members. We are glad that our object and the location was perfect for you. We are very sorry that the bed in room 202 wasn't as comfortable as you expected. I hope you... More 

London, United Kingdom
Top Contributor
96 reviews 96 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 29, 2015

We had a lovely weekend break with friends staying in The Bonerowski Hotel, The rooms are very nice. Lovely decor. Lots of attention to detail. The staff were always pleasant and helpful. My only down on the hotel is that there is no real bar/lounge area to meet up with friends. The hotel was in a great location just off... More 

Was this review helpful? Yes 1
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