The Hotel Pugetow's best asset is their wonderful staff. They arranged tours and dinner reservations for us and even loaned us money to pay the taxi from the train station when we couldn't find tthe ATM (which we found the next morning right across the street). The rooms are beautifully decorated and very clean. We were upgraded to a suite,... more

Stayed for 5 nights in April. Lovely quiet hotel staff were great very helpful. Went to auschwitz / birkenow very early to avoid crowds on the local bus from the main bus station in Krakow, cost 18 zloty return and spent 5 hours there. Hire a guide when you get there for 47 zlts to get the most out your... more

I visited Krakow in November 2007 for a weekend break and was blown away by the service at Hotel Pugetow. We availed of the hotel's driver to and from the airport and were glad we made that move. Not only was the driver waiting for us when we arrived, but he waited while we stood in the queue for the... more

We spent four nights at the Pugetow as a winter break to see in the New Year. The hotel is well located, just a few minutes level walk from the Market Square. We arranged in advance for the hotel's regular driver to collect us from the airport and return us on the day of departure. This proved a good move... more

Family weekend in Krakow, Christmas shopping &sightseeing! booked the Hotel Pugetow after reviewing many via trip advisor. The hotel pricing was comparable to rates in France/Germany, although retail prices are cheap in Poland the hotel rates are not. The hotel had to cater for four adults and one 18month year old. slight niggle.... as suite booked and hotel booked us... more

Just back from 4 nights at the Hotel Pugetow. I do a lot of business travel and my benchmark for service is Japanese 4* hotels. This place is pretty close to that level. We had an apartment, beautifully furnished, spotlessly clean with old masters on the wall and a complimentary bottle of chianti in the room when we arrived. The... more

This hotel made our stay in Krakow. Although we had booked a double room we were in fact upgraded to a suite in the adjacent Palace next door.This had a massive lounge with comfy settee, dining table and TV, kitchen with crockery, cutlery, kettle and tea/coffee/sugar supplies, large bedroom and bathroom - and at no extra cost. That said, not... more

We have just returned from a weekend break at the Hotel Pugetow. The hotel is just as described by previous guests: Small, very clean, lots of steps up to your room (would not recommend for guests who struggle with stairs), very helpful staff who arranged our airport pickup and organised a hire car at very short notice. We drove to... more

The Pugetow is a real gem. Very reasonably priced compared to many we looked at, easy to book direct via email & efficient in organising our airport pick up & tours. The hotel is in the perfect location - just a five minute walk from both the centre & the jewish quarter. Our rooms and bathrooms were immaculate (room 6... more