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Andel's Hotel Cracow

Travelers' Choice award winner
ul. Pawia 3, Krakow 31154, Poland
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Andel's Hotel Cracow
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Andel's Hotel Cracow
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1,213 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Hertfordshire, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I wrote a review last year about not ignoring the Andels restaurant with its great regional menu with lots of vegetarian options. Well unfortunately that's all gone in favour of a "trendy" menu where fish is offered as the vegetarian option. With my frequent visits to Kraków this was one place I looked forward to - alas no more.

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Bryne
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

I knew the hotel. Had stayed there before.. Was however disappointed to find the hotel overbooked with no previous notification (they had phone numbers and mail address). This was a combined travel where my wife arrived before me and "was thrown" on the street. (After arguing the hotel organized alternative hotel and meal voucher as compensation). They also promised best... More 

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Cayman Islands, Caribbean
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel was a real find - spotless, modern, great breakfasts, fantastic value and perfectly located near the old town, shops and transport links. Plus it offers free wifi. It would be hard to beat.

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear JAZ Cayman, Thank you for sharing your opinion with TripAdvisor members. Your positive comments, especially about our breakfast and fantastic value we take as a motivation to continuously provide only the best service for our guests. We look forward to hosting you and your friends again in not too distant future. Kind Regards, Tomasz Piórkowski Regional Director Kraków &... More 

A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

We were terribly disappointed to arrive at Andels, for a 3 night trip, to be told "Due to a crash In their system 2 days previously, they now did not have a booking for us and had organised another Hotel on the other side of town!!" Funnily enough they knew what time we were arriving that evening and that I... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

We had the very best time largely owing to the location of the hotel and high service made out break a beautiful experience We were close to the city centre within easy walking to visit the great variety of coffee shops and restaurants the price of food was refreshingly good value. Thank you

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear David H, I would like to thank you for taking a time to comment on Tripadvisor regarding your recent stay. Thank you for this fantastic rating. Looking forward to see you soon back in Krakow, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Singapore, Singapore
Top Contributor
97 reviews 97 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a group of 100 from Asia last week. The location was great -- close to Old Town. The amenities are excellent. The room was large and comfy. The service culture is not as great as in Western Europe. The front desk manager absolutely refused to help me get an iron. After turning me down flatly, a young assistant... More 

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear roysush, Thank you for staying with us and thank you for sharing your opinion. Guest comments such as yours are a very valuable and help us to provide better services in future. I can assure you that we will take all necessary steps to improve our service.Thank you, once again, for your valuable feedback and we are looking forward... More 

Senior Contributor
33 reviews 33 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location, close to market square, shopping mall, bus and rail stations. Rooms are lovely - amazing bathrooms too. Breakfast is lovely - on a sunny day with the doors open to the tables situated outside so you can watch the world do by. Lots of nice touches - such as water and nibbles situated outside the lifts. Highly recommended

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Badger 789, Your special review brought us so much pleasure - thank you, it is highly appreciated. There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one. Judging by your comments I feel we succeeded! We would like to assure... More 

Ballyliffin, Ireland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is situated 2 mins walk from Krakows largest shopping centre and 5 min walk to the main market square. We stayed on the 5th floor, room was very comfortable and had all the extras to suit our stay. Breakfast was very good and bar food in Oscars bar was very tasty. All staff were very helpful and pleasant during... More 

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Senior Contributor
22 reviews 22 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I reserved this hotel after a little zooming different hotels in Kracow. I made my reservation really early so I got it in really good price. Hotel was wonderful especially the bathroom. There were separate shower and bath and really nice lights. The location was wonderful because all the trams goes next to the hotel and airport bus comes to... More 

Was this review helpful? Yes 2
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Tomi V, First and foremost we would like to take this opportunity to thank you for sharing your opinion with others.Guest comments such as yours are a vital factor in monitoring our performance and enabling us to provide better services, where applicable, on future visits. We are very happy to learn that you were satisfied with your accommodation as... More 

Glasgow, United Kingdom
Top Contributor
54 reviews 54 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the first hotel we ever stayed at in Krakow and we stayed here on two occasions. The bedrooms are lovely and clean and very modern, nice ensuite facilities, separate quilts on double beds - sheer bliss if your partner makes a habit of stealing the quilt - and a fab location for travel, shops, restaurants and sight-seeing. Actually,... More 

Was this review helpful? Yes 2
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. I really appreciate your positive review about our hotel and I am happy to hear that you enjoyed your stay. Looking forward to see you next time! With the very best regards, Tomasz Piórkowski Regional Director Kraków & Katowice More 

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