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Andel's Hotel Cracow

Travelers' Choice award winner
ul. Pawia 3, Krakow 31154, Poland
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Andel's Hotel Cracow
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Andel's Hotel Cracow
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1,216 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I just returned from 5 nights at this unique hotel. It is modern, well designed, very well appointed, but the best part is the staff. Very friendly, extremely helpful, and pleasant. Located within walking distance of Old Town and a minute from one of the most modern malls anywhere, you would be hard pressed to find a better stay in... More 

Was this review helpful? Yes 1
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear ccidoc, You really made my day with this fantastic review, thank you! Entire andel's Hotel Team- strives to do the very best to make our guests feel at home – so we keep our fingers crossed you will return for some more of this experience to our welcoming interiors! Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is spotless and very central to the bus and train station .Reservation staff were very pleasant and efficient.The rooms are kept up to date and clean with good housekeeping.Breakfast was very nice and caters for all dietary needs.This hotel was well worth the money and i have already recommended the hotel to friends and family.

Was this review helpful? Yes 1
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel. We are very proud to see that all our services fulfilled and even exceeded your expectations. We will continue to do our best to maintain such a high level of services and we hope to welcome you again during the next trip to Kraków. With kind... More 

Hertfordshire, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I wrote a review last year about not ignoring the Andels restaurant with its great regional menu with lots of vegetarian options. Well unfortunately that's all gone in favour of a "trendy" menu where fish is offered as the vegetarian option. With my frequent visits to Kraków this was one place I looked forward to - alas no more.

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Hiker_64OK, Thank you very much for taking the time to review our restaurant and for sharing with us your comments. You have correctly noticed some changes in our culinary stream as we have a new Head Chef on board, who’s vision is based on using local, seasonal products combined with modern culinary techniques. Our restaurant menu now is shorter... More 

Bryne
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

I knew the hotel. Had stayed there before.. Was however disappointed to find the hotel overbooked with no previous notification (they had phone numbers and mail address). This was a combined travel where my wife arrived before me and "was thrown" on the street. (After arguing the hotel organized alternative hotel and meal voucher as compensation). They also promised best... More 

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Mr. Steinar B, First and foremost thank you very much for staying with us again and for sharing your experience. I am very sorry that this time you did not take home only positive memories of your visit and we did not meet the usual high standards. I can assure you that the situation you have encountered is definitely... More 

Cayman Islands, Caribbean
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was a real find - spotless, modern, great breakfasts, fantastic value and perfectly located near the old town, shops and transport links. Plus it offers free wifi. It would be hard to beat.

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear JAZ Cayman, Thank you for sharing your opinion with TripAdvisor members. Your positive comments, especially about our breakfast and fantastic value we take as a motivation to continuously provide only the best service for our guests. We look forward to hosting you and your friends again in not too distant future. Kind Regards, Tomasz Piórkowski Regional Director Kraków &... More 

A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

We were terribly disappointed to arrive at Andels, for a 3 night trip, to be told "Due to a crash In their system 2 days previously, they now did not have a booking for us and had organised another Hotel on the other side of town!!" Funnily enough they knew what time we were arriving that evening and that I... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, First and foremost thank you very much for taking the time to share comments regarding your experience. I am sincerely sorry that your visit to Cracow did not leave only positive memories and we did not meet the usual high standards of our services. I can assure you that the situation you have encountered is definitely not our... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We had the very best time largely owing to the location of the hotel and high service made out break a beautiful experience We were close to the city centre within easy walking to visit the great variety of coffee shops and restaurants the price of food was refreshingly good value. Thank you

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear David H, I would like to thank you for taking a time to comment on Tripadvisor regarding your recent stay. Thank you for this fantastic rating. Looking forward to see you soon back in Krakow, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Singapore, Singapore
Top Contributor
97 reviews 97 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a group of 100 from Asia last week. The location was great -- close to Old Town. The amenities are excellent. The room was large and comfy. The service culture is not as great as in Western Europe. The front desk manager absolutely refused to help me get an iron. After turning me down flatly, a young assistant... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear roysush, Thank you for staying with us and thank you for sharing your opinion. Guest comments such as yours are a very valuable and help us to provide better services in future. I can assure you that we will take all necessary steps to improve our service.Thank you, once again, for your valuable feedback and we are looking forward... More 

Senior Contributor
33 reviews 33 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location, close to market square, shopping mall, bus and rail stations. Rooms are lovely - amazing bathrooms too. Breakfast is lovely - on a sunny day with the doors open to the tables situated outside so you can watch the world do by. Lots of nice touches - such as water and nibbles situated outside the lifts. Highly recommended

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Badger 789, Your special review brought us so much pleasure - thank you, it is highly appreciated. There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one. Judging by your comments I feel we succeeded! We would like to assure... More 

Ballyliffin, Ireland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is situated 2 mins walk from Krakows largest shopping centre and 5 min walk to the main market square. We stayed on the 5th floor, room was very comfortable and had all the extras to suit our stay. Breakfast was very good and bar food in Oscars bar was very tasty. All staff were very helpful and pleasant during... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you very much for your opinion. It is a big pleasure to read that you had a fantastic stay with us. Invite you next time to andel's Hotel Cracow. With kind regards, Tomasz Piórkowski, Regional Director Kraków & Katowice More 

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