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Andel's Hotel Cracow

Travelers' Choice award winner
ul. Pawia 3, Krakow 31154, Poland
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Andel's Hotel Cracow
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Andel's Hotel Cracow
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1,210 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Cayman Islands, Caribbean
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel was a real find - spotless, modern, great breakfasts, fantastic value and perfectly located near the old town, shops and transport links. Plus it offers free wifi. It would be hard to beat.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We had the very best time largely owing to the location of the hotel and high service made out break a beautiful experience We were close to the city centre within easy walking to visit the great variety of coffee shops and restaurants the price of food was refreshingly good value. Thank you

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear David H, I would like to thank you for taking a time to comment on Tripadvisor regarding your recent stay. Thank you for this fantastic rating. Looking forward to see you soon back in Krakow, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Singapore, Singapore
Top Contributor
97 reviews 97 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a group of 100 from Asia last week. The location was great -- close to Old Town. The amenities are excellent. The room was large and comfy. The service culture is not as great as in Western Europe. The front desk manager absolutely refused to help me get an iron. After turning me down flatly, a young assistant... More 

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear roysush, Thank you for staying with us and thank you for sharing your opinion. Guest comments such as yours are a very valuable and help us to provide better services in future. I can assure you that we will take all necessary steps to improve our service.Thank you, once again, for your valuable feedback and we are looking forward... More 

Senior Contributor
33 reviews 33 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great location, close to market square, shopping mall, bus and rail stations. Rooms are lovely - amazing bathrooms too. Breakfast is lovely - on a sunny day with the doors open to the tables situated outside so you can watch the world do by. Lots of nice touches - such as water and nibbles situated outside the lifts. Highly recommended

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Badger 789, Your special review brought us so much pleasure - thank you, it is highly appreciated. There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one. Judging by your comments I feel we succeeded! We would like to assure... More 

Ballyliffin, Ireland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is situated 2 mins walk from Krakows largest shopping centre and 5 min walk to the main market square. We stayed on the 5th floor, room was very comfortable and had all the extras to suit our stay. Breakfast was very good and bar food in Oscars bar was very tasty. All staff were very helpful and pleasant during... More 

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Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I reserved this hotel after a little zooming different hotels in Kracow. I made my reservation really early so I got it in really good price. Hotel was wonderful especially the bathroom. There were separate shower and bath and really nice lights. The location was wonderful because all the trams goes next to the hotel and airport bus comes to... More 

Was this review helpful? Yes 2
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Tomi V, First and foremost we would like to take this opportunity to thank you for sharing your opinion with others.Guest comments such as yours are a vital factor in monitoring our performance and enabling us to provide better services, where applicable, on future visits. We are very happy to learn that you were satisfied with your accommodation as... More 

Glasgow, United Kingdom
Top Contributor
53 reviews 53 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the first hotel we ever stayed at in Krakow and we stayed here on two occasions. The bedrooms are lovely and clean and very modern, nice ensuite facilities, separate quilts on double beds - sheer bliss if your partner makes a habit of stealing the quilt - and a fab location for travel, shops, restaurants and sight-seeing. Actually,... More 

Was this review helpful? Yes 2
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts about your recent stay. I really appreciate your positive review about our hotel and I am happy to hear that you enjoyed your stay. Looking forward to see you next time! With the very best regards, Tomasz Piórkowski Regional Director Kraków & Katowice More 

San Francisco
Top Contributor
88 reviews 88 reviews
49 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is extremely close to the train station and the attached large and modern mall, but is also a very short walk (less than 5 minutes) to the old town. Rooms are nice and modern. The fitness center is adequate (only has aerobic equipment though). Staff is friendly and professional. Would be a five star review if it weren't... More 

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear emilyq, Thank you for taking the time to share your thoughts about your recent stay. I really appreciate your positive review about our hotel and I am happy to hear that you enjoyed your stay. Regarding your small issues I can assure you that we will improve it. Looking forward to see you next time! With the very best... More 

Hertfordshire, UK
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Although the location of this hotel was excellent we had a few issues with the description. I am training for two half marathons and participating in the world series triathlon in London this month so I needed a hotel that had a gym which was the reason I booked this hotel. The hotel amenities stated that it had a ‘Fitness... More 

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Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Emma2907, First of all we would like to thank you for visiting our hotel and for giving us this constructive feedback regarding your stay. I was disappointed to learn that some aspects of your visit did not meet you expectations. Your comment shows clearly where we have to make improvements. Regarding our gym facilities we are aware that the... More 

Meath
Top Contributor
217 reviews 217 reviews
71 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel is in a great location.It is near the Train and Bus station. It is beside the mall and it is a very short walk to the old town.The staff were very friendly and helpful. Breakfast was good. The room was a good size,very clean and the bed very comfortable. The bathroom was very nice and the shower was... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear janiel, Thank you for sharing your experience with us and other viewers.I look forward to welcoming you back in the early future when next your travels bring you to Krakow, With best regards, Tomasz Piórkowski Regional Director Kraków & Katowice More 

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