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Andel's Hotel Cracow

Travelers' Choice award winner
ul. Pawia 3, Krakow 31154, Poland
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Andel's Hotel Cracow
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1,242 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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    (327)
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Sydney, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

stayed with friends in this hotel and loved it breakfast was excellent staff were helpful and loved the look of the common area at night. our rooms were clean fresh and comfortable overlooking the square below

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Newbury, United Kingdom
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed with a group of friends. For the rate we paid (advance purchase) we got a very good deal. The rooms are comfortable, quiet and the air conditioning was excellent - it was 30 plus degrees and sunny outside, yet cool in the room. Our room looked out onto the square between the train station and the Galleria shopping mall,... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Stones 7, We appreciate your feedback. Thank you for highlighting the variety of possibilities awaiting our guests while staying at the andel's Hotel Cracow. I forwarded your opinion to all involved departments in andel’s Hotel Cracow in order to thank the staff for providing such a great standard of our services. I hope that the warm memories will bring... More 

Kuala Lumpur, Malaysia
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Despite the title I do like this hotel but standard rooms are a little compact and style over substance looms at hotel level. Internet is OK but not particularly fast. Water pressure good. Sleep comfort good. TV channels average at least some in English. I would return but may explore more boutique places next time. Good business hotel but not... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you for taking the time to share you experience with us. Whilst I was pleased to hear you enjoyed the comfort of our hotel however I was disappointed to learn that some aspects of you visit did not exceed you expectations. We will consider your comment very seriously. We truly hope to welcome you back to andel’s... More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We took the night train from Prague and Andel's is located right outside the train station. Right next to it is a big shopping mall and you can get anything you need there. Shops like H&M, Zara, Pandora, MAC, not to mention their local brands and eateries. The hotel is also just a short walk from the town square where... More 

Was this review helpful? Yes 1
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Shercs,, I am delighted with your positive review highlighting our professional yet attentive and friendly Team. We always do our utmost to ensure all our guests are welcomed and well taken care of! Thank you for the fantastic comments and ratings - we keep our fingers crossed to welcome you back again at the andel's Hotel Cracow. Kind Regards,... More 

Bristol, United Kingdom
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Andel's is ideally situated for visiting Cracow, and for travelling elsewhere in Poland. Just a short walk from the train and bus stations, next to a huge shopping mall and a stroll into the city centre. The hotel is modern but stylish, spotlessly clean and well run. The staff are friendly and helpful, and speak English of course. The rooms... More 

Was this review helpful? Yes 1
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Your special review brought us so much pleasure - thank you, it is highly appreciated. There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one. Judging by your comments I feel we succeeded! We would like to assure you... More 

Chester, United Kingdom
Level Contributor
101 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 1 week ago

Stylish and very comfortable hotel, conveniently located next to the station and only a 10 minute walk to the main square. Rooms – a reasonable size, comfy beds, complimentary water, tea coffee etc (but the latter is placed in a drawer in the cupboard so a little hard to find!) Bathroom was beautiful with a good shower and make-up mirror.... More 

Was this review helpful? Yes 1
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, You really made my day with this fantastic review, thank you! Entire andel's Hotel Team- strives to do the very best to make our guests feel at home – so we keep our fingers crossed you will return for some more of this experience to our welcoming interiors! Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Turku, Finland
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

In a medieval city like Cracow you might feel obliged to stay at an old-fashioned, romantic hotel close to the main square. If this is what you want, there are indeed quite a few such hotels in Cracow. However, if you can waive this feeling of obligation and are ready to stay at a modern hotel in a quite surrounding... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Thank you for placing your comment on TripAdvisor website. I forwarded your opinion to all involved departments in andel’s Hotel Cracow in order to thank the staff for providing such a great standard of our services.I wish you will join us during your next trip to Kraków. Have a great day, Tomasz Piórkowski Regional Director Kraków & Katowice More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I were in Krakow last week and stayed in Andels. The staff are very friendly and helpful. The rooms were spotless particularly the bathroom no complaints there. The location of the hotel is perfect a nice walking distance from the main square, and if you enjoy shopping there is a fantastic shopping centre beside the hotel. I... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, I am delighted with your positive review highlighting our professional yet attentive and friendly Team. We always do our utmost to ensure all our guests are welcomed and well taken care of! I can assure you that we will take under consideration this tiny tiny criticism, regarding larger toasters at breakfast. I hope during your next visit you... More 

Doncaster, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel at the beginning of April. The hotel is modern and stylish, very clean with friendly and helpful staff. The reception will organise excursions and give good advice on where to go. There was a good selection of food for breakfast. We ate in the restaurant on one evening, however the menu is quite small and... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Simon, I would like to thank you for your time to comment on Trip Advisor regarding your recent stay. I was pleased to hear you enjoyed very good breakfast, attitude of our Team and very clean rooms. Than you also for comment about our menu. We would like to inform you that we have already changed it. Actually we... More 

belfast
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 3 nights recently @ Andels hotel & thoroughly enjoyed our stay, from check in to housekeeping to the restaurant all the staff we encountered were friendly & approachable. The room was well furnished. & maintained with a great high spec bathroom. The breakfast was very good & we had dinner on one night which I would recommend... More 

Was this review helpful? Yes
Tomasz P, General Manager at Andel's Hotel Cracow, responded to this review

Dear Guest, Your special review brought us so much pleasure - thank you, it is highly appreciated. There is nothing nicer for a Hotel Team than to read that friendly associates and welcoming interiors created the best environment possible to make your stay a memorable one. Judging by your comments I feel we succeeded! I would like to assure you... More 

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